Compare Hillstone Networks vs ManageEngine

Metro Rail, Micron21, Lotus F1 Team, Elizabeth Board of Education, Queen’s University Belfast, DHL, Praxair, Adventist Health, Wipro Infotech, Tropical Shipping USA

Popular Solutions

Hillstone E-Series

0 reviews

Hillstone Networks Hillstone CloudEdge Virtual-Firewall

6 reviews

Hillstone T-Series

0 reviews

ManageEngine ServiceDesk Plus

8 reviews

ManageEngine Endpoint Central

6 reviews

ManageEngine OpManager

7 reviews

Top Industries

Comms Service Provider

14%

Construction Company

13%

Outsourcing Company

Manufacturing Company

Outsourcing Company

12%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Albert-Wang
Technical Consultant at SiS Technologies
Our primary use case is to provide cloud-based security solutions for customers using public cloud platforms. We...
Read full review of Hillstone CloudEdge »
Albert-Wang
Technical Consultant at SiS Technologies
CloudHive is used for protecting private cloud customers by controlling the traffic between virtual machines inside a...
Read full review of Hillstone CloudHive »
TahirMahmood
IT Manager at Zubair Feeds
I use the solution in my company for site-to-site VPN, SSL VPNs, URL filtering, IPS, IDS and all the other features...
Read full review of Hillstone E-Series »
Albert-Wang
Technical Consultant at SiS Technologies
We use these devices in the office or in the public cloud environment to protect networks.
Read full review of Hillstone A-Series »
Anonymous User
Works
My primary use case is twofold: as a centralized VPN concentrator —terminating site-to-site IPsec tunnels to remote...
Read full review of Hillstone Networks Hillstone CloudEdge Virtual-Firewall »

Review 1 of 5

ManojNair2
Director at a tech services company
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Burak Karakurt
Consultant at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
ManageEngine Log360 was used as a central log collecting system from all Unix and Windows servers that our products...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Prashanth Magadi
Principal Engineer at a financial services firm
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the...
Read full review of ManageEngine Site24x7 »
Ashutosh Jha
Project engineer at IT Solution india private limited
I am using ManageEngine OpManager for network and server reliability. We have multiple locations, so integrating all...
Read full review of ManageEngine OpManager »

Review 1 of 5

Customer Service

Boaz Oyamo
Technical Lead at Kristel
We recently requested Hillstone E-Series’ technical support, which was quite good.
Read full review of Hillstone E-Series »
TahirMahmood
IT Manager at Zubair Feeds
Hillstone T-Series' technical support is slow. Some of the staff are not as knowledgeable. I would rate technical...
Read full review of Hillstone T-Series »
Albert-Wang
Technical Consultant at SiS Technologies
The support is quite good, with quick response times and effective partner support. I would rate customer service...
Read full review of Hillstone CloudEdge »
Wajid Khattak
Procurement Officer at Emerging Systems
I rate the technical support an eight out of ten.
Read full review of Hillstone E-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support is very good.
Read full review of Hillstone CloudEdge »
Albert-Wang
Technical Consultant at SiS Technologies
Customer service for Hillstone's CloudHive is rated as comparable to other products, receiving eight points out of...
Read full review of Hillstone CloudHive »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support team are very good and very quick.
Read full review of Hillstone E-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The tool's technical support is fast. They will respond within five minutes once we book a case.
Read full review of Hillstone E-Series »
TahirMahmood
IT Manager at Zubair Feeds
I contacted the solution's technical support, and they helped us. I rate the technical support an eight out of ten.
Read full review of Hillstone E-Series »
DAVI TEIXEIRA
Physical Education Professional JR at Unimed
The support we have received from the vendors is good. They are always available. I rate the support a nine out of ten.
Read full review of Hillstone I-Series Server Breach Detection System »
Albert-Wang
Technical Consultant at SiS Technologies
Technical support is okay. We get technical support from HQ and they respond rapidly and give us a lot of good advice.
Read full review of Hillstone A-Series »
Anonymous User
Senior Consultant at a tech services company
We have a lot support from Hillstone. We contact them when we have some unknown variable cases. They're very good....
Read full review of Hillstone E-Series »
Walter Shelver
Owner at CableWeb
The technical support was fairly straightforward.
Read full review of Hillstone E-Series »
Maroun Abboud
Data Department Manager at BTC Networks
The technical support is very good. I would rate them nine out of ten.
Read full review of Hillstone E-Series »
Asif Hasan
Product Manager at Integra Technologies Limited
They have a very good technical support team, but I think there are some communication issues due to language...
Read full review of Hillstone T-Series »
Rieshananth Thambiaiyah
Product Manager at a tech services company
We have been satisfied with the technical support for small and medium scale clients but we have not seen the support...
Read full review of Hillstone E-Series »

Review 1 of 16

Baabloo Taarwale
Assistant Vice President at 63 moons
We are satisfied with the support.
Read full review of ManageEngine ADManager Plus »
MUBDIUL ISLAM
Junior System Engineer at Corporate Projukti Limited
Technical support from ManageEngine is very satisfactory. I would rate it as ten points out of ten.
Read full review of ManageEngine ADManager Plus »
Syed Fahad ALi
System administrator at National Foods
The solution's technical support connects immediately and resolves our queries.
Read full review of ManageEngine Patch Manager Plus »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
The support provided by ManageEngine Log360 is fantastic.
Read full review of ManageEngine Log360 »
VENKATESHREDDY
Associate IT Director at Diligent Global
I found the support for ManageEngine OpManager fantastic. I've called the support team several times, and the team...
Read full review of ManageEngine OpManager »
Anonymous User
Enterprise Architect - Information Security at a transportation company
I don't deal with technical support or handle technical issues related to the product.
Read full review of ManageEngine Firewall Analyzer »
Syed Mohammed Wasi
Technical Consultant at Saudi Customs
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok,...
Read full review of ManageEngine OpManager »
Anonymous User
Technical Sales Consultant at a healthcare company
Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing,...
Read full review of ManageEngine OpManager »
Abrar Hussain Khan
Technology Lead at GMG
Online technical support is far better than partner support. Overall, I would rate the support as an eight out of ten.
Read full review of ManageEngine IT Asset Management »
Anonymous User
System Engineer at a engineering company
9/10
Read full review of ManageEngine Endpoint Central »
Anonymous User
Deputy Manager - Procurement & Sourcing at a tech services company
Technical support is satisfactory.
Read full review of ManageEngine Firewall Analyzer »
Srinivasan Naidu
Senior System Engineer at Qatar Petroleum
They are helpful, but all the new feature deployment takes a lot of time, so it is not very responsive.
Read full review of ManageEngine Applications Manager »
Anonymous User
Projects, Functional Development Engineer at a government
I have contacted the technical support team of the tool a few times. The solution's technical support is fast to...
Read full review of ManageEngine Endpoint Central »
Gamal Elsabbagh
IT Engineer at arkas egypt
Technical support has been very good. They respond on the same day, and if the issue persists they are agile and...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Sr Engineer Administrator at a university
They should have a more global support channel.
Read full review of ManageEngine Endpoint Central »
Nurdine Rajabo
Information Security Officer at Kenmare Resources Mauritius
The support for this solution needs to be improved significantly, to the point where we will no longer be using some...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at Milliman
ManageEngine provides good support for their products. I rate the technical support at eight out of ten. The support...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Manager at a tech vendor
The technical support for ManageEngine Applications Manager is good, but there's still room for improvement. As I had...
Read full review of ManageEngine Applications Manager »
Anonymous User
Technology Manager at a computer software company
The technical support is quite good. Since the solution is simple and easy to use, there is usually less requirement...
Read full review of ManageEngine IT Asset Management »
Anonymous User
Ict Manager at a transportation company
The technical support is good because we are in direct contact with the development team technician in India. I would...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Datacenter Engineer at a university
I haven't really dealt with technical support yet, though I get the sense they are cooperative.
Read full review of ManageEngine ADManager Plus »
Andreas Nuelati
System Administrator at AWT International- Croatia
We haven't reached out to technical support. However, they do offer contact and options to arrange meetings. They...
Read full review of ManageEngine ADManager Plus »
Anonymous User
System Engineer at a engineering company
6/10
Read full review of ManageEngine OS Deployer »
Anonymous User
Network Administrator at a government
I had an issue while I was trying to customize a report. I contacted the support and they were very responsive and...
Read full review of ManageEngine EventLog Analyzer »
EMRAH AKDEVECİ
IT Manager & Software Solutions Technical Manager Vitel A.S. at a computer software company
We have very strong technical support from the headquarters of ManageEngine. They are highly skilled and...
Read full review of ManageEngine EventLog Analyzer »
Munir Noor
System Security Engineer at a tech services company
They need to be more reactive. They play around the bush to get some time to provide you a proper solution. They are...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior System Administrator at a tech services company
While you can live chat with technical support, they are only available for maybe seven or eight hours a day. If you...
Read full review of ManageEngine Endpoint Central »
Babatunde Babatunde
Presales at Adeciun
We have had a fantastic experience with customer service and support.
Read full review of ManageEngine Log360 »
William Cochran
Senior Systems Engineer at Accurate Corrosion Control, Inc.
When we had to reach out to the solution's technical support, they were happy to work with us, and you can have a...
Read full review of ManageEngine ADAudit Plus »
Anonymous User
Technology Manager at a computer software company
The support is very good. They provide support 24 hours a day five days a week and are responsive to solving issues...
Read full review of ManageEngine AssetExplorer »

Review 1 of 30

Technical Support

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