WSO2 API Manager Reviews, Competitors and Pricing

Parthasarathy Kesavaraj

Software Development Manager at a tech vendor with 10,001+ employees

Jun 29, 2022

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Complicated, costly, and scalable

Pros and Cons

"Yes WSO2 API Manager is scalable"

"WSO2 API Manager can be improved a lot relating to usability"

What is our primary use case?

We use WSO2 Manager for API management.

What needs improvement?

WSO2 API Manager can be improved a lot relating to usability. It is a bit heavy. The workflow is more complicated in terms of API creation and publishing.

For how long have I used the solution?

I have been working with WSO2 API Manager for four years now.

What do I think about the stability of the solution?

WSO2 API Manager is fairly stable. I won't say, it is very stable. We have had our issues.

Buyer's Guide

WSO2 API Manager

September 2022

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What do I think about the scalability of the solution?

WSO2 API Manager is scalable.

How are customer service and support?

You need to understand the nuances of the support calls.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of WSO2 API Manager is not very straightforward. It is complicated.

What about the implementation team?

The implementation is done in-house.

What was our ROI?

I do not feel there is a return on investment.

What's my experience with pricing, setup cost, and licensing?

It is costly, around ten thousand per year, per instance. We normally run two nodes and one cluster per region. This is just for APIM and identity manager put together, so it's like six instances of AP manager and six instances of identity server. That comes to around one hundred and twenty thousand. For an open-source solution, it is a bit costly.

What other advice do I have?

I would rate WSO2 API Manager a six out of ten because of usability and cost.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Jun 29, 2022

Arcangelo Di Balsamo

CTO Cloud Division at a tech services company with 501-1,000 employees

Mar 9, 2021

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Superior integration, user friendly, and helpful customer service

Pros and Cons

"This solution is a little bit faster, easier to use, and has better integration than the other solutions I have experienced."

"The solution could be more user friendly for engineers."

What is most valuable?

For basic operations, I do not see too many differences between the other vendors. They all have similar features such as analytics and cloud links. This solution is a little bit faster, easier to use, and has better integration than the other solutions I have experienced. Additionally, If you want to build a newer EDI code, you can transport this data, it is quite a usable product.

What needs improvement?

The user interface provides all functionalities to configure and manage the product, however its usability, espacially for first-time users, is a little bit "rough" compared to the UI of other commercial API Managers

For how long have I used the solution?

I have been using the solution for approximately seven months.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and technical support?

The customer service was not a problem. We had a quick question regarding the implementation of the certificate. They handled the inquiry very well and we received an answer.