Systems Engineer at a educational organization with 11-50 employees
Real User
Easy to navigate, simple to scale, and works well right out of the box
Pros and Cons
  • "The stability of the solution is excellent."
  • "The licensing costs for the solution are quite high."

What is our primary use case?

The solution is a hypervisor. 

What is most valuable?

If you're looking at virtualization, it's probably the most stable virtualization platform that I have worked on. 

VMware offers one of the most stable if not the most stable virtualization hypervisor.

The solution makes navigation very easy. 

It makes migration very simple. 

There is a lot of very impressive innovation happening within the product right now.

The integration capabilities are excellent. 

We've found the product to be quite scalable.

The installation is quite straightforward.

You can do so much out of the box with their product, with their built-in technology. In vSphere, you can manage the hardware itself using the same platform.

What needs improvement?

The licensing costs for the solution are quite high.

For how long have I used the solution?

I've been using the solution for about seven years now. It's been a good amount of time.

Buyer's Guide
VMware vSphere
March 2024
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What do I think about the stability of the solution?

The stability of the solution is excellent. There aren't any bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability is very good. You can scale down or scale up provided you have the right licensing. 

There aren't users on the solution per se. Our IT team is mainly involved with it. That's it. We have three engineers that manage it.

I'm not sure if we will expand this product. It depends on what might happen next as one of the things that we will be embarking on is HCI technology. VMware came into HCI, however, there are multiple vendors such as Dell or HPE. It depends on how everything turns out in terms of the IT strategy. They're not that cheap.

How are customer service and support?

I personally have never had to ask for support from VMware's technical team. In the last six to seven years, I have never had to directly ask VMware for anything. Therefore, I can't speak to how knowledgeable or responsive they are.

Which solution did I use previously and why did I switch?

Previously, we were using mainly the normal Windows hypervisor, Hyper-V. At my previous employer, we used to also have Xen hypervisor.

How was the initial setup?

The installation of the product is straightforward. It's really not too complex. All you do is install and click through. You put in your networking and you're done. Out of the box, it's great. However, if you do need to do some configurations, it can get a bit complex. 

I did not handle the installation process myself, and therefore can't speak to the actual amount of time it took to deploy.

What's my experience with pricing, setup cost, and licensing?

One of the problems with the solution is the pricing. The licenses are not cheap.

We do pay a yearly licensing fee. Originally, it was a five-year package. Now we pay either every 12 or every 24 months.

If I have three hosts, just three hosts, a minimum of three hosts plus the vSphere and Center, I'm almost spending close to $250,000 a year. That's half a million in every two years inside just three hosts. In a serious medium enterprise where we would need at least 20 hosts, it means our annual fee or annual license cost could jump into the million-dollar range which means in three years you're spending three million alone on software.

What other advice do I have?

We're just customers and end-users. 

I would recommend the solution to other organizations, so long as they've got the money. If you don't have the money you probably want to look at things that are open source. It's not a one size fits all kind of product. I say this because of the licenses. The amount of money you spend on licenses annually might be less somewhere else. For a medium enterprise, if you want a cross-platform sort of initial hypervisor I would say yes, VMware is a good option. Of course, there's always something better than VMware as well. For example, Nutanix is way ahead if you are a big enterprise.

Overall, I would rate the solution at a nine out of ten. If it was less expensive, it would basically be perfect.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at ducart
Real User
Easy to navigate, with good technical support and satisfactory stability
Pros and Cons
  • "Technical support was helpful and knowledgeable."
  • "The initial setup is a bit complex."

What is our primary use case?

The product is primarily used for my main server for the main business. All the servers are on it.

What is most valuable?

The interface that the product offers is very easy to navigate. I learned it quite easily. I check the hypervisor interface on it. It's much easier for one who is familiar with the technology. 

The details that I get from the solution are great. It gives a lot of detail.

The product has been pretty easy to use overall.

The stability is okay.

Technical support was helpful and knowledgeable. 

What needs improvement?

I would prefer it if there was a better connection between the storage and the server. For that reason, I'm going to HCI or dHCI. I want to integrate it all into one interface and I can't do that here. That's why I'm going to HCI or dHCI.

The initial setup is a bit complex. You likely will need some help with the implementation. It's not something just anyone can do.

For how long have I used the solution?

I've been using the solution for 15 years at this point. it's been a long time. I have a lot of experience with the product as I've worked with it for over a decade now. 

What do I think about the stability of the solution?

The solution's stability is okay. For us, it's enough. There aren't issues with bugs or glitches and it doesn't seem to crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability depends on the hardware. If your hardware allows you to expand, it shouldn't be an issue.

Every year we increase storage, and therefore we regularly increase usage. However, I am planning to replace our current storage.

How are customer service and technical support?

I have dealt with technical support in the past. It was less with VMware, and more with the vSphere storage. Once or twice I needed help. It was pretty good. I found them to be knowledgeable and responsive. I would say we are satisfied with the level of support on offer.

How was the initial setup?

The initial setup is not really straightforward or simple to execute. 

I didn't do it myself. That would have been a bit much for me. I needed an integrator to do it. It's a bit complex to do.

In terms of the deployment time, when we last did it four years ago, it took about one week to get everything up and running.

We have one technical person on our team that assists with deployment and maintenance. They are an admin.

What about the implementation team?

I enlisted the help of an integrator that mostly did the installation for us.

What's my experience with pricing, setup cost, and licensing?

We do pay for the solution. It's on a yearly basis.

Which other solutions did I evaluate?

We did not evaluate other options before choosing this product. When I started to use it about 15 years ago, it was the only tool option to work with.

What other advice do I have?

I'd recommend the solution to other users and companies. 

Overall, I would rate the solution at an eight out of ten. I would say that we are quite happy with its capabilities overall. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
VMware vSphere
March 2024
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,995 professionals have used our research since 2012.
Information Technology Support Coordinator at a computer software company with 5,001-10,000 employees
Reseller
Is stable and integrates well with other environments
Pros and Cons
  • "It is a very stable solution. Integration with other environments was simple to achieve."
  • "The documentation could be improved. It does not help me to show the client the value of going with VMware vSphere rather than an open source or cheaper solution."

What is our primary use case?

It's the main virtualization solution for our clients.

What is most valuable?

The HA and DRS are very valuable.

It is a very stable solution.

Integration with other environments was simple to achieve.

The initial setup is simple even for complex environments. The documentation for implementation is very good.

VMware vSphere has great technical support.

What needs improvement?

The documentation could be improved. It does not help me to show the client the value of going with VMware vSphere rather than an open source or cheaper solution.

If we have extensive documentation that is complete and helps us understand all the features, it will help us to try to propose the solution itself and try to show the value of going with it.

For how long have I used the solution?

I've been using VMware vSphere for more than twenty years.

What do I think about the stability of the solution?

When compared to the stability of other solutions, VMware vSphere is by far the most favorable.

How are customer service and technical support?

Compared to Microsoft's technical support, it's by far the best experience that we've had.

How was the initial setup?

The initial setup is very simple. Even for more complex environments, it's really pretty simple. The available documentation is complete, which helps specialists create more complex solutions in VMware.

What's my experience with pricing, setup cost, and licensing?

This is not the cheapest solution, but when you consider the stability of VMware vSphere, it is a great solution.

Which other solutions did I evaluate?

My clients evaluated Hyper-V because they use a Microsoft environment.

What other advice do I have?

I recommend that they get familiar with the technology and also with the documentation for implementation. It's really complete. I would also recommend that they obtain the training available online, which is really good.

On a scale from one to ten, I would rate this solution at ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Senior Systems Administrator at a consultancy with 5,001-10,000 employees
Real User
We have seen a significant performance boost for legacy apps, and we're able to rapidly scale workloads
Pros and Cons
  • "The most valuable features for us are DRS, VMotion, and, of course, some of the analytics that we were able to define to quantify our workloads and tell us how we are able to make our data center more efficient."
  • "I'd like to see a little bit more integration for VDI. I think that Composer servers, security servers, broker servers with connections, I'm not sure they are necessary at this point. Perhaps they could have a lot of those functions baked directly into the hypervisor. It seems to me that if the hypervisor is scalable and flexible enough, that the processor and compute can handle all of that. Maybe we eliminate those other components for VDIs and have more mixed workloads: server workloads and desktop workloads all in the same hypervisor."

What is our primary use case?

The primary use case is enterprise virtualization for server consolidation, energy conservation, data center space conservation, and overall efficiency and scalability.

The mission-critical apps we use it for are everything from machine-learning to business processing to scientific research and development.

How has it helped my organization?

We have absolutely seen a performance boost, in particular with some of our legacy applications. For some of the legacy apps, we have seen at least a 75 percent increase. In addition, some of the newer applications have also seen a boost because they're just more efficient running on VM rather than on bare metal. For the newer apps, depending on how they're optimized, the increase has been at least 10 percent.

Another benefit we have seen is the many-to-one relationship of VMs to hardware, versus one-to-one. It's a real win-win for our data center. It's a win-win for taxpayer dollars. And from a scalability point of view, we're able to rapidly scale workloads where we weren't able to do so before, working with just our pure hardware.

In addition to that, it really fits nicely into our automation efforts, where we can dramatically reduce the deployment times for applications and the services we provide.

What is most valuable?

The most valuable features for us are DRS, VMotion, and, of course, some of the analytics that we were able to define to quantify our workloads and tell us how we are able to make our data center more efficient.

It's absolutely efficient and simple to manage in general. Set it up, configure it, then monitor, manage, and maintain. That's it. What makes it simple to manage is that we use a flavor of Auto Deploy, storage policies, among other features around policies, where they come online and their policies are in them. Everything conforms to a policy. It's pretty much set up for good.

What needs improvement?

I'd like to see a little bit more integration for VDI. I think that Composer servers, security servers, broker servers with connections, I'm not sure they are necessary at this point. Perhaps they could have a lot of those functions baked directly into the hypervisor. It seems to me that if the hypervisor is scalable and flexible enough, that the processor and compute can handle all of that. Maybe we eliminate those other components for VDIs and have more mixed workloads: server workloads and desktop workloads all in the same hypervisor.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Having been a customer for a long time, and running this for well over a decade, stability has not been a problem. It has its nuances, it's not perfect, but stability hasn't been an issue.

What do I think about the scalability of the solution?

Scalability has been the goal all along here, to be able to meet in the middle of the scalability, horizontally and vertically. We have over 10,000 users.

How is customer service and technical support?

We've used technical support in the past. It was "fair" in the beginning, it's certainly better now. We don't necessarily rely too much on support now because there's such a breadth of knowledge in the community and among other customers so that everybody is connected.

How was the initial setup?

I've been involved from the beginning until the end. In the early days, before ESX, we worked with what was called GSX, or Ground Storm X. It wasn't easy, but once you got it configured it worked and it did what it was supposed to do. We didn't have any major issues.

It was all self-installed. A lot of it was a matter of reading the directions, following them, and going to "next".

What was our ROI?

One of the things I think a lot of people are inherently bad about is assuming ROI and never quantifying it. Where I am, we've done a pretty good job of quantifying over the years. We've not only studied everything down to the number of Velcro ties used but the number of cores, the cost per core for network, even power cords, and including the consumption of water. 

We've been able to quantify virtualizing everything we can, instead of just assuming it, for ROI. We have been able to show quite a bit of good discipline around that. Again, on behalf of tax-payer dollars, I feel confident that with our shift to virtualization over a decade ago, we can definitely quantify our ROI. It's really simple.

Data-centers grow in a different direction now. They grow smaller and they become very dense, very lean, and that, unto itself, shows an ROI. There's really not a whole lot of assuming at this point that needs to be done. It's just there. You can quantify it very easily.

What other advice do I have?

I have recommended VMware over the at least 12 years now that I've been working directly with them and VMware's hypervisor products. I've recommended it to a lot of folks, and this goes back to the days when other players were involved; companies like Virtual Iron and Zen. VMware has always been a leader in that space and I foresee that they always will be.

Although I work in government, we are actively pursuing VMware on Cloud and we are awaiting certain certifications to help drive the initiative. At the moment we're at a standstill with that.

In over a decade, from where we started until where we are today, I would say that this solution is right around a 10 out of 10. And I can confidently say that for any customer. Even for those who are just starting up, you're working with a product that's tried and true. It didn't just come out yesterday. It's been here for a very long time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user320091 - PeerSpot reviewer
Monitoring Tools Analyst at a individual & family service with 10,001+ employees
Vendor
We're able to have all VMs use the ESXi and to move all blades without ever affecting the user experience.

What is most valuable?

The HA and DRS capabilities are great. Right now, we’re able to basically use the ESXi and move all the blades without the users ever knowing anything was different.

How has it helped my organization?

Having all the VMs and everything work without the user experience being affected.

What needs improvement?

That’s a hard question since I don’t know what new features there are in v6 other than single-user sign-on. I’m curious to see the release of v6 here, as I want to see how the client version works. I also want to get an overall view of how it works, as well as how well the mobile management works.

Of course it has room for improvement, but it’s the best in the field as there’s not many better options.

What do I think about the stability of the solution?

It’s been very stable for us. I’m still on version 5.5, so one of the things I wanted to do is check out if 6 is worth upgrading to.

What do I think about the scalability of the solution?

We don’t have many users, and right now, it’s just me who's running this solution. For the VMs, we’ve been able to get requests from my internal customers to just improve on the sizes, and it works very, very well.

How are customer service and technical support?

I’ve had mixed results primarily because I’ve had issues that have dragged on for a while, but for the most part in terms of responsiveness and explanation they’ve been very good. Once I articulate my problem to them, they explain the steps to take next very well.

Which solution did I use previously and why did I switch?

We had lots of servers, and the costs were also huge. The cost was not only in buying hardware, but also looking at, in the data center, the footprint that we were taking up, and having to pay for all of that. Thus, we knew we needed to become more cost effective, and we were able to move from many locations into one server location in a chassis.

How was the initial setup?

The environment that I manage now was set up about six years ago. We had an outsourcer (third-party) set it up since we wanted a professional to setup a new technology. He royally screwed it up, and we had to come back, completely rip it up, and restart. VMware had to help us get it back up to speed since that point.

Which other solutions did I evaluate?

Capabilities, as we do a bake-off to essentially evaluate options. We look at multiple vendors, and see if they meet X and Y demands, and see who does it best.

I have a list of things that I think I need, but it helps to see what others need and want as well. After seeing their pros and cons, we can reevaluate on what we need in our environment accordingly.

VMWare was the vendor that won last time, nobody wanted Hyper-V. We looked at Hyper-V and VMWare only, and nobody wanted Hyper-V. VMWare delivered far better test results.

What other advice do I have?

Without explicitly saying look at VMWare, understand what functions you need in your products, look at different vendors and what they claim to provide, and then bring them in house to see if they deliver on their claims. They have to pass all of the tests that your company needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ahmad Ali - PeerSpot reviewer
Infrastructure System Engineer at King Saud University
Real User
Good virtualization, flexible, and is simple to install
Pros and Cons
  • "We could easily move workloads from on-premises to the cloud and vice versa if we were running on-premises and cloud, which is one of the most important points in the new releases, in particular."
  • "The quality of support could be better."

What is our primary use case?

The most common use case for VMware vSphere is, of course, virtualization, specifically operating system virtualization. We also have containers that are running on them.

What is most valuable?

Essentially, we have the flexibility for a hybrid cloud. We could easily move workloads from on-premises to the cloud and vice versa if we were running on-premises and cloud, which is one of the most important points in the new releases, in particular.

What needs improvement?

The quality of support could be better.

For how long have I used the solution?

We have been using VMware vSphere for six to seven years.

We have dealt with various versions that range from 5.5 to 7.

What do I think about the stability of the solution?

VMware vSphere is a stable solution.

What do I think about the scalability of the solution?

In our organization, we have at least 60,000 users.

It is being used extensively. It is one of the core products in the infrastructure.

How are customer service and support?

Support has not been as good as it once was. It used to be better, but it appears that the quality of support is declining for some reason. I'm not sure why.

Which solution did I use previously and why did I switch?

Previously, we were using Hyper-V, but I don't have a lot of experience using it.

How was the initial setup?

The initial setup was quite straightforward. It's very simple.

The time it takes to set up will vary, but it will most likely be within a day. You could set up the environment in a day. It is determined by a variety of factors. If it is done by an experienced engineer, it will be done within a day. If not, it will take longer.

We have a team of three engineers to deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a yearly basis. The license is a one-time payment. You buy it once and own it forever, but you must pay for support, which is provided by the vendor, on a yearly basis.

What other advice do I have?

We are also using NSX and vSAN. We have been using NSX for three years.

It's not strictly a cloud solution; it can be on-premises as well as in the cloud. It is, in essence, a network virtualization solution. It can be used for virtualizing the network, virtual routers, virtual switches, and virtual firewalls.

Virtualization and on-demand networking are two of the benefits. On-demand networking is the best option if I can memorize it. If you need virtual switches, we can create them as well as routers.

Virtualization would be our area of expertise.

VMware vSphere is, in my opinion, one of the best in its class on the market. However, depending on the use cases, we could certainly recommend it.

I would rate VMware vSphere a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ali Gursoy - PeerSpot reviewer
IT Manager at Cobantur
Real User
Top 20
Easy to deploy and manage with pretty good reliability
Pros and Cons
  • "The scalability has been good."
  • "The solution should be more secure."

What is our primary use case?

There are two versions of function more popular in our industry. One is the VMware solution, and one is Hyper-V. We choose VMware. We manage the VMware solutions with the vSphere. If you have a VMware solution, we have to use vSphere. However, if we choose Microsoft we have to use Microsoft management tools.

What is most valuable?

It is easy to deploy and manage backups for me. That said, I've used it a long time and therefore am quite comfortable with it. Upgrades and restores are simple.

The product is stable as well.

The scalability has been good.

What needs improvement?

Technical support could be a bit better at assisting. 

The solution should be more secure. Of course, it can depend on the deployment of your system on your side. Sometimes if the system is closed, you don't necessarily need more security. However, since we use different applications and tools, we must use different tools. We don't combine our security tools. However, we need to ensure that products like these are secure, and it would be ideal if more security was baked in.  

For how long have I used the solution?

I've been using the solution for about 14 years or so. It's been well over a decade. I've used it for a while now.

What do I think about the stability of the solution?

The stability is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

Scalability is very simple. You can improve or expand it as needed. It's not a problem at all if you want to expand it out. 

vSphere is for managing an organization's solutions management software. The size is not based on the number of users. Only IT, those responsible for managing the system center, or the hardware, or software of the solutions really have access to the product.

How are customer service and support?

Technical support isn't ideal. They are slow to respond. We've had issues previously.

Which solution did I use previously and why did I switch?

We also have used Microsoft's Hyper-V solution.

How was the initial setup?

I find the solution, based on my long history with the product, very easy to set up. It's a pretty straightforward step-by-step process.

Typically, you just need one person to set it up. It only takes maybe an hour or so. Of course, the first time a person does an implementation, they might go slower.

We have two people on the system side and five people on the software side that are capable of working directly with the product.

What about the implementation team?

I handled the implementation myself. I didn't need the help of any integrators or consultants. I'm capable of reinstalling it or doing a whole new setup as needed. 

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee. 

What other advice do I have?

We're using version seven or thereabouts. 

I'd rate the solution at an eight out of ten.

I would recommend it to other users and companies. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
VMware Software Engineer at a insurance company with 10,001+ employees
Real User
Reliable with good performance and helpful technical support
Pros and Cons
  • "The pricing of the product is reasonable."
  • "The latest version of the solution has a few bugs."

What is our primary use case?

We primarily use the solution for virtualization.

What is most valuable?

The solution offers a very stable performance. 

It's a scalable product. 

The solution is extremely reliable. It's an excellent product.

The initial setup is pretty straightforward.

Technical support has always been great.

The pricing of the product is reasonable.

What needs improvement?

The latest version of the solution has a few bugs. This may be due to the fact that they moved to web-based management. There are some problems in that web-based management, however, it's a minimal issue.

For how long have I used the solution?

I've been using the solution for seven or eight years at this point. I've used it for a while. 

What do I think about the stability of the solution?

The solution is very stable and very reliable. The performance has been great. In the version we are using, there are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is very scalable. If a company needs to expand it, it can do so.

I'm not sure of the exact number of users, however, we do have the solution installed on 4,000 machines. 

How are customer service and support?

Technical support has been excellent. They are helpful and responsive. We have no complaints. Their level of service is always good. 

How was the initial setup?

The initial setup was straightforward and not overly complex. Although it took us a couple of weeks before we installed it, the deployment only took about one day or one and a half days.

We had three engineers that handled the deployment. 

What about the implementation team?

We handled the initial setup ourselves. We did not need the assistance of an integrator or consultant.

What's my experience with pricing, setup cost, and licensing?

There's a yearly licensing fee, however, it isn't overly expensive. 

What other advice do I have?

Up until now, we use the product on-premises, however, currently, we are developing a hybrid cloud. We are moving to the cloud solution and the base, the transition system is, VMware vSphere.

While we use the solution's 6.7 version, the latest version is version 7.

I'd rate the solution at a nine out of ten. I've been very happy with the capabilities of the product.

I would recommend the solution to other users and organizations. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.