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it_user1602309 - PeerSpot reviewer
IT Manager at a legal firm with 51-200 employees
Real User
Scalable with a straightforward setup and good stability
Pros and Cons
  • "Technical support is quite good and very responsive."
  • "The cost could always be lower."

What is our primary use case?

We primarily use the product as a server. Most of the work we do for our clients. 

What is most valuable?

The product works very well for us. Over the last decade, it's been extremely dependable. 

The initial setup is very straightforward. 

The stability has been very good.

Technical support is quite good and very responsive. 

The solution can scale well.

What needs improvement?

The product meets our needs pretty well. I can't recall noticing any missing features. It's pretty complete. 

Our hopes are that it continuously keeps improving.

The cost could always be lower. 

For how long have I used the solution?

I've been using the solution for about ten years or so. It's been about a decade. We've had it a while. 

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VMware vSphere
July 2025
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What do I think about the stability of the solution?

The stability is excellent. There are no bugs or glitches. It doesn't crash or freeze. It's extremely reliable and the performance has been good. 

What do I think about the scalability of the solution?

The product is very, very scalable. If a company needs to expand it, it can do so without any issues. 

Our clients have users that vary anywhere from hundreds to thousands. Quite a few people are on it.

How are customer service and support?

We've dealt with technical support in the past and I would rate them very highly. They are helpful and responsive. They get us answers. We're quite satisfied with the level of support we receive. 

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. We've basically used this product since day one. 

What's my experience with pricing, setup cost, and licensing?

You can save quite a bit using this solution. 

What other advice do I have?

We're just customers and end-users. We don't have any business relationship with VMware.

We use the latest version of the solution. I can't speak to the exact version number.

We're very happy with the solution overall. I'd rate it at a nine out of ten.

Using this product is a no-brainer. It's a really easy product to use. If you're looking at simply a VM or anything similar or anything cloud-based, it's pretty much exactly what you need. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System Engineer at a retailer with 10,001+ employees
Real User
Useful Auto Deploy, scalable, and always updating for improvements
Pros and Cons
  • "The most useful features are ESXi, DRS, Auto Deploy, and the Lifecycle Manager."
  • "We would like to see the container-based operating system launched soon for this solution."

What is our primary use case?

We use this solution for network virtualization.

What is most valuable?

The most useful features are ESXi, DRS, Auto Deploy, and the Lifecycle Manager.

What needs improvement?

We would like to see the container-based operating system launched soon for this solution.

In a future release, multi-cloud capability should be simplified and easy to handle for administrators. For example, if I have a private cloud and public cloud and we have a feature to run VMware between these two, currently there is some complexity. We are hoping this can improve to allow us to run the workload anywhere.

For how long have I used the solution?

I have been using this solution for approximately 10 years.

What do I think about the stability of the solution?

We have had some minor issues with stability in the past that has now have been resolved. 

What do I think about the scalability of the solution?

The architecture has been redefined and the scalability is good. In the previous editions, we had boot failing issues but they have resolved them and introduced a new model of high availability in vSphere for vCenter. Scalable is just a single click and is very easy.

How are customer service and technical support?

We were having some network glitches and some other issues known by VMware, they were all resolved through provided patches. Now everything is working fine.

Which solution did I use previously and why did I switch?

We have also been working with AWS and Azure. We normally recommend VMware solutions for private cloud, and for public cloud, AWS or Azure. However, VMware is also having capabilities on AWS and Azure which we recommend.

How was the initial setup?

The setup of this solution is very easy now, it was a bit difficult before and now has been simplified.

What's my experience with pricing, setup cost, and licensing?

When comparing the price of VMware solutions to other vendors, such as Nutanix, they are costly.

Which other solutions did I evaluate?

We have compared this solution to Nutanix.

What other advice do I have?

My advice to small to large-scale enterprises companies wanting to move to virtualization, vSphere is highly recommended for effective cost savings. The future is in virtualization, the industries are moving in that direction. Everything is in virtualization, such as networks, storage, and desktop applications. We can reduce the data center space, power cooling, and hardware lifecycle. However, the licensing costs are expensive.

I rate VMware vSphere a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
VMware vSphere
July 2025
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,295 professionals have used our research since 2012.
reviewer1505493 - PeerSpot reviewer
Systems Engineer at a educational organization with 11-50 employees
Real User
Easy to navigate, simple to scale, and works well right out of the box
Pros and Cons
  • "The stability of the solution is excellent."
  • "The licensing costs for the solution are quite high."

What is our primary use case?

The solution is a hypervisor. 

What is most valuable?

If you're looking at virtualization, it's probably the most stable virtualization platform that I have worked on. 

VMware offers one of the most stable if not the most stable virtualization hypervisor.

The solution makes navigation very easy. 

It makes migration very simple. 

There is a lot of very impressive innovation happening within the product right now.

The integration capabilities are excellent. 

We've found the product to be quite scalable.

The installation is quite straightforward.

You can do so much out of the box with their product, with their built-in technology. In vSphere, you can manage the hardware itself using the same platform.

What needs improvement?

The licensing costs for the solution are quite high.

For how long have I used the solution?

I've been using the solution for about seven years now. It's been a good amount of time.

What do I think about the stability of the solution?

The stability of the solution is excellent. There aren't any bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability is very good. You can scale down or scale up provided you have the right licensing. 

There aren't users on the solution per se. Our IT team is mainly involved with it. That's it. We have three engineers that manage it.

I'm not sure if we will expand this product. It depends on what might happen next as one of the things that we will be embarking on is HCI technology. VMware came into HCI, however, there are multiple vendors such as Dell or HPE. It depends on how everything turns out in terms of the IT strategy. They're not that cheap.

How are customer service and technical support?

I personally have never had to ask for support from VMware's technical team. In the last six to seven years, I have never had to directly ask VMware for anything. Therefore, I can't speak to how knowledgeable or responsive they are.

Which solution did I use previously and why did I switch?

Previously, we were using mainly the normal Windows hypervisor, Hyper-V. At my previous employer, we used to also have Xen hypervisor.

How was the initial setup?

The installation of the product is straightforward. It's really not too complex. All you do is install and click through. You put in your networking and you're done. Out of the box, it's great. However, if you do need to do some configurations, it can get a bit complex. 

I did not handle the installation process myself, and therefore can't speak to the actual amount of time it took to deploy.

What's my experience with pricing, setup cost, and licensing?

One of the problems with the solution is the pricing. The licenses are not cheap.

We do pay a yearly licensing fee. Originally, it was a five-year package. Now we pay either every 12 or every 24 months.

If I have three hosts, just three hosts, a minimum of three hosts plus the vSphere and Center, I'm almost spending close to $250,000 a year. That's half a million in every two years inside just three hosts. In a serious medium enterprise where we would need at least 20 hosts, it means our annual fee or annual license cost could jump into the million-dollar range which means in three years you're spending three million alone on software.

What other advice do I have?

We're just customers and end-users. 

I would recommend the solution to other organizations, so long as they've got the money. If you don't have the money you probably want to look at things that are open source. It's not a one size fits all kind of product. I say this because of the licenses. The amount of money you spend on licenses annually might be less somewhere else. For a medium enterprise, if you want a cross-platform sort of initial hypervisor I would say yes, VMware is a good option. Of course, there's always something better than VMware as well. For example, Nutanix is way ahead if you are a big enterprise.

Overall, I would rate the solution at a nine out of ten. If it was less expensive, it would basically be perfect.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Irad Dukad - PeerSpot reviewer
IT Manager at Ducart
Real User
Top 10
Easy to navigate, with good technical support and satisfactory stability
Pros and Cons
  • "Technical support was helpful and knowledgeable."
  • "The initial setup is a bit complex."

What is our primary use case?

The product is primarily used for my main server for the main business. All the servers are on it.

What is most valuable?

The interface that the product offers is very easy to navigate. I learned it quite easily. I check the hypervisor interface on it. It's much easier for one who is familiar with the technology. 

The details that I get from the solution are great. It gives a lot of detail.

The product has been pretty easy to use overall.

The stability is okay.

Technical support was helpful and knowledgeable. 

What needs improvement?

I would prefer it if there was a better connection between the storage and the server. For that reason, I'm going to HCI or dHCI. I want to integrate it all into one interface and I can't do that here. That's why I'm going to HCI or dHCI.

The initial setup is a bit complex. You likely will need some help with the implementation. It's not something just anyone can do.

For how long have I used the solution?

I've been using the solution for 15 years at this point. it's been a long time. I have a lot of experience with the product as I've worked with it for over a decade now. 

What do I think about the stability of the solution?

The solution's stability is okay. For us, it's enough. There aren't issues with bugs or glitches and it doesn't seem to crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability depends on the hardware. If your hardware allows you to expand, it shouldn't be an issue.

Every year we increase storage, and therefore we regularly increase usage. However, I am planning to replace our current storage.

How are customer service and technical support?

I have dealt with technical support in the past. It was less with VMware, and more with the vSphere storage. Once or twice I needed help. It was pretty good. I found them to be knowledgeable and responsive. I would say we are satisfied with the level of support on offer.

How was the initial setup?

The initial setup is not really straightforward or simple to execute. 

I didn't do it myself. That would have been a bit much for me. I needed an integrator to do it. It's a bit complex to do.

In terms of the deployment time, when we last did it four years ago, it took about one week to get everything up and running.

We have one technical person on our team that assists with deployment and maintenance. They are an admin.

What about the implementation team?

I enlisted the help of an integrator that mostly did the installation for us.

What's my experience with pricing, setup cost, and licensing?

We do pay for the solution. It's on a yearly basis.

Which other solutions did I evaluate?

We did not evaluate other options before choosing this product. When I started to use it about 15 years ago, it was the only tool option to work with.

What other advice do I have?

I'd recommend the solution to other users and companies. 

Overall, I would rate the solution at an eight out of ten. I would say that we are quite happy with its capabilities overall. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. Manager IT at a non-profit with 51-200 employees
Real User
A cloud computing virtualization platform with a useful distributed resource scheduler feature
Pros and Cons
  • "I like that it's like a distributed rescheduler. You can move to and use VMotion as well. You can move the server and move the virtual machines around different physical servers. This makes it easier when it comes to redundancy."
  • "The initial setup could be better. It manages all the setups, but it's not very straightforward, and it takes time."

What is our primary use case?

We use VMware vSphere for our windows server and other virtual machines.

How has it helped my organization?

No need to upgrade the hardware for individual machines, easily to assign more resources to virtual machines when desired.

What is most valuable?

I like that it's like a distributed resource scheduler, the workload can be balanced automatically. Also you can use vMotion as well to manually move the virtual machines around different physical hosts. This makes it easier when it comes to redundancy.

What needs improvement?

The initial setup could be better. Follow the instruction you can set it up, but it's not very straightforward, and you need some storage and network knowledge to get the better understanding.

For how long have I used the solution?

I have been using VMware vSphere for over ten years.

What do I think about the stability of the solution?

It's stable. These have patches regularly, and we apply the critical patch.

What do I think about the scalability of the solution?

Scalability is fine. We don't have too many virtual machines because we're moving to the cloud slowly. That's why we don't have an issue with that.

How are customer service and technical support?

I think VMware support is excellent. They have the highest one, and I'll rate them nine out of ten. I'm still satisfied with their support.

How was the initial setup?

The initial setup is a little complex because of the infrastructure. It's not related to just the one physical server, you need design the storage and networks. There are three different areas.

What other advice do I have?

For my friend with stock in virtualization, I think maybe they can try the Cloud. That may be easier, and they don't need to stay on-premises.

On a scale from one to ten, I would give VMware vSphere a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Udom In - PeerSpot reviewer
Information Technology Manager at The Olympia Medical hub
Real User
Flexible, feature rich, and improves business operations
Pros and Cons
  • "I have found the solution to be flexible, and the vCenter and vMotion useful."
  • "There was a time we lost the password for the ESXi and we had to do a hardware reset. At this point, we had to fill up the ESXi from the bottom up. I am not sure if there was another solution to this problem but it took a long time."

What is our primary use case?

We are using this solution to build the AD database for the server.

How has it helped my organization?

This solution has been very helpful to our organization. For example, if we need to run 10 servers there is a high cost attached if we buy the physical server, but if we use this solution we can buy a very large server then control everything. The most valuable feature has been the ability to utilize the vMotion when we have a problem. It has been invaluable for us when we had a problem with a broken host that we were able to redirect our traffic to a different host to keep the business operational.

What is most valuable?

I have found the solution to be flexible, and the vCenter and vMotion useful. When we have a server that is down we can use the vMotion to use another host. Additionally, the backup feature and graphics are very good. The documentations are clear and easy to understand.

What needs improvement?

There was a time we lost the password for the ESXi and we had to do a hardware reset. At this point, we had to fill up the ESXi from the bottom up. I am not sure if there was another solution to this problem but it took a long time. We were told it would only be a few hours to resolve but in fact, it took one day. Having to explain this downtime to management was not the best experience.

In an upcoming release, there could be a better ability to manage and control the synchronization of the power in the vSphere.

For how long have I used the solution?

I have been using the solution for approximately five years.

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The scalability is good for everything we have been using the solution for. We have three IT users using this solution, if we upgrade our hardware we might increase usage.

How are customer service and technical support?

The technical support agents are not clear about the issues that are being discussed. They cannot address the problem or estimate the time correctly. In one particular issue, we needed to raise our ticket to the management level because they told us it would take two hours to be operational but the downtime was one day and one night. They should have first checked the vSphere technical aspects.

How was the initial setup?

The installation is very easy. It was not complicated at all.

What was our ROI?

This solution has kept our business operating and has saved us money.

What's my experience with pricing, setup cost, and licensing?

There is an annual cost for the use of this solution. 

The price is a little high in developing countries. If they were able to reduce the price they would receive more customers now and even more in the future.

What other advice do I have?

I rate VMware vSphere an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Solution Architect at a educational organization with 11-50 employees
Real User
Top 5
Built to provide redundancy and flexibility and can be scaled without any impact on production availability
Pros and Cons
  • "It is a very stable solution. It performs well for our requirements. It has been running for a long time, so we are very knowledgeable about this solution. It is a very well-supported solution, and it is very flexible. The expansion of its functionality is dynamic."
  • "Its cost needs to be improved. It is very expensive as compared to other solutions."

What is our primary use case?

Currently, our whole infrastructure stack is residing on the VMware hypervisor. Everything we use is running on VMware. We have multi-site vCenter data centers. We have four sites, but they are two separate pairs of sites that provide redundancy. We will shortly also use VMware Site Recovery Manager for the two to four hours disaster recovery strategy. 

We are on version 6.5 or 6.7, and we are moving to version 7.0 shortly.

What is most valuable?

It is a very stable solution. It performs well for our requirements. It has been running for a long time, so we are very knowledgeable about this solution.

It is a very well-supported solution, and it is very flexible. The expansion of its functionality is dynamic.

What needs improvement?

Its cost needs to be improved. It is very expensive as compared to other solutions.

For how long have I used the solution?

I have been around VMware and vSphere for the last ten years.

What do I think about the stability of the solution?

In terms of stability, it is very well-established and very stable. For any problems or issues that we've encountered in the past, their support was quite dynamic. We've had very good success in resolving any issues or problems. None of these issues or problems had a direct impact to live services. They have built it in a way so that it provides redundancy and flexibility. It ensures that your production environments remain available at all times, even in the case of problems or issues that could be encountered. I would give it an A for stability. 

What do I think about the scalability of the solution?

It is easily scalable, and it can be scaled without any impact on the availability of the production environment.

How are customer service and technical support?

Their support is very good. I would give them good grades. For any problems or issues that we've encountered in the past, their support was quite dynamic. We've had very good success in resolving any issues or problems. Because there are many different products in the stack, you need to ensure that you reach the right person for the product you're looking at, but it is always fairly simple and easy to reach the right person.

How was the initial setup?

The learning curve to actually get used to the product and know the product properly is fairly steep. I have been working with this solution for the last ten years, so it is not a new solution for me. I couldn't speak to today's onboarding process because I haven't onboarded in the last year. It has been many years.

What's my experience with pricing, setup cost, and licensing?

It is very expensive as compared to other competitive hypervisor solutions in the market today. Its competitors are actually more aggressive. Even though most of them are less established solutions, they have started to catch up in functionality and capacity, and their pricing is extremely aggressive.

What other advice do I have?

If someone is starting new with VMware, it is important that you either onboard someone who has experience with it or you ramp up the knowledge of your IT operations staff. It is far-reaching and complex and requires a good understanding to manage it properly. If you don't have a good understanding at the beginning, you could find yourself in situations where you're not getting the actual return on the solution because you're not managing it properly. The knowledge gap at the beginning has to be covered quite thoroughly.

I would rate VMware vSphere an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager at SSMS
Real User
Top 5
Easy to use and straightforward to implement with a nice dashboard
Pros and Cons
  • "The solution is very straightforward to implement."
  • "Technical support could be faster in terms of response times."

What is our primary use case?

The solution is primarily used for management. It offers easier control at multiple branches.

What is most valuable?

The product is stable.

The flexibility of the solution is very good.

The product is very easy to use. 

The product offers a very nice single dashboard for complete management.

The solution is very straightforward to implement.

We found the scalability to be very good.

What needs improvement?

The solution doesn't seem to be missing any features currently.

It would be ideal if the integration capabilities were a bit more robust.

Technical support could be faster in terms of response times.

For how long have I used the solution?

I've been using the solution for about five or six years. It's been a while at this point.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable in terms of performance.

What do I think about the scalability of the solution?

The scalability is very good. We haven't seen any issues with expanding it if we need to.

There are about 15 to 20 users on the solution at this time.

While we don't have current plans to increase usage, if the business grows, we likely will.

How are customer service and technical support?

The technical support is quite good. They are helpful and knowledgeable. That said, their response times need to be better. We would like them to respond faster to queries. 

Other than that, we are satisfied with their level of service.

How was the initial setup?

The product is not overly complex to set up. It's very simple and straightforward. A company shouldn't have any issues with the implementation.

We have an admin team that can handle any maintenance required.

Which other solutions did I evaluate?

We are looking for opportunities with Nutanix. We are looking at it now.

That said, we did not evaluate any other products before choosing this solution. However, many years back, we did look into Citrix.

What other advice do I have?

We are using the latest version of the solution at this point. I cannot speak to the exact version number off-hand.

We are not integrating the solution at this time.

I'd rate the solution at an eight out of ten. I would recommend the solution to other companies.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.