I deal with the solution in my company to work in the area of data center virtualization.
Senior System Engineer at V S Indormation Systems
Offers good performance and efficiency
Pros and Cons
- "With VMware vSphere, it is easy to manage the scaling of our company's virtual infrastructure."
- "The solution's technical team is an area with certain shortcomings where improvements are required."
What is our primary use case?
What is most valuable?
The most valuable features of the solution are in areas like VMware vSphere vMotion and vSphere HA.
What needs improvement?
From what I know, the area revolving around the licensing part of the product is not quite friendly. The licenses for those who have a partnership with VMware are not a good thing because we have to use the tool for demos and simulate it in a customer environment. In our company's setup, considering that we have a partnership with VMware, it is very hard to have licenses, making it an area where improvements are required. VMware's NFR licenses were previously available for partners, and the tool used to provide demo centers within such licenses, but the aforementioned licensing structure for partners has been presently discontinued. The product should also provide the partners with the facility to provide the tool's demo in a test environment for customers.
The solution's technical team is an area with certain shortcomings where improvements are required.
For how long have I used the solution?
I have been using VMware vSphere for five years. My company has a partnership with VMware.
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What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight to nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
Our company's main customers who work with the solution use it in sectors like banking, finance, and government.
My company deals with small, medium, and enterprise-sized customers who use the tool.
How are customer service and support?
I rate the technical support a seven out of ten.
The solution's technical team offers fairly good support in some cases, and in a few other cases, they need to offer more help, which is quite difficult to get, and it also depends on the support engineer our company gets.
How was the initial setup?
I rate the initial setup phase an eight on a scale of one to ten, where ten means that the setup was a very easy process.
The solution is deployed on the public cloud and hybrid cloud.
The tool's deployment phase takes time, as it is not a quick process. The tool's deployment phase takes a few days to be completed.
What's my experience with pricing, setup cost, and licensing?
The tool is a bit expensive.
What other advice do I have?
With VMware vSphere, it is easy to manage the scaling of our company's virtual infrastructure.
VMware vSphere helps our company's customers in the area of virtualization since it provides good scalability features. In the government sector, people need to engage in a lot of documentation work when purchasing new hardware, and it can be helpful to use the product in such a scenario. In any environment, the product is easy to scale for general usage.
VMware vSphere's high availability or FT feature is used by our company's customers in their clusters to keep their servers available as much as they can. The use of the product ensures minimum downtime, and its users prefer to use the high availability feature of the tool.
The performance and efficiency of the use of the solution have improved our company's customers' organizations. From the use of VMware vSphere, the performance and efficiency of your customers have increased by 30 to 40 percent.
I rate the tool an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Technical Lead at Sopra Steria
Easy-to-deploy product with user-friendly GUI
Pros and Cons
- "It is easy to deploy and find troubleshooting articles as well."
- "There could be an inbuilt dashboard for reporting purposes."
What is our primary use case?
We use the product for server virtualization.
What is most valuable?
VMware vSphere has a user-friendly GUI. It is easy to deploy and find troubleshooting articles as well.
What needs improvement?
There could be an inbuilt dashboard for reporting purposes. At present, we have to use another paid solution for the same.
For how long have I used the solution?
We have been using VMware vSphere for the last ten years.
What do I think about the stability of the solution?
I rate the product's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability a ten out of ten. We have a huge environment with VMware infrastructure for multiple users.
How are customer service and support?
We encountered some delays with the responses from the technical support team. The resolutions could be more informative.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used Citrix before. It could be more stable. Comparing both the solutions, VMware is better than Citrix.
How was the initial setup?
The initial setup process is straightforward. It takes around four to five hours for end-to-end configuration. We have 60 to 70 engineers to manage the deployment.
What was our ROI?
The product helps us save around 20% to 30% of costs.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. I rate the pricing a three out of ten. They have multiple products with extra services. It increases the cost.
What other advice do I have?
I recommend VMware vSphere and rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
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Manager for Middleware at a computer software company with 1,001-5,000 employees
Provides good virtualization and used to host virtual machines
Pros and Cons
- "We use the solution's vMotion feature to migrate VMs from one host to another across different environments and data centers."
- "It is not easy to upgrade VMware vSphere from an old version to a new version."
What is our primary use case?
VMware vSphere is the virtual platform for our company, where we host all the virtual machines.
What is most valuable?
We use the solution's vMotion feature to migrate VMs from one host to another across different environments and data centers.
What needs improvement?
It is not easy to upgrade VMware vSphere from an old version to a new version. We have to work with the support to upgrade the solution.
For how long have I used the solution?
What do I think about the stability of the solution?
I rate the solution an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate the solution a seven out of ten for scalability.
How was the initial setup?
The initial setup of the solution is not easy, but it's also not very complex. If you don't have experience working with VMware vSphere, it's pretty hard for you.
Which other solutions did I evaluate?
VMware vSphere is a more mature and stable virtualization tool than Microsoft Hyper-V.
What other advice do I have?
VMware vSphere saved us a lot of costs and easily deployed the server from templates. We use the solution to make capacity changes, increase the memory, and increase the CPU. The reason we use VMware vSphere is its high availability feature.
VMware vSphere integrates well with our existing IT security measures. We have all the agents on the VM and a central console for the security, patching for the security, and monitoring. My team has less than 1,000 VMs, and we have three resources working to support their virtualization.
I would recommend VMware vSphere to other users because it is the best virtualization solution in the market. From what I know, most companies use VMware vSphere.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT INFRASTRUTURE CONSULTANT at Hyfi Cloud Computing
A robust virtualization platform renowned for its comprehensive features, high stability and strong support
Pros and Cons
- "It stands out as a comprehensive and advantageous solution, providing a full package that effectively caters to our needs for managing our private cloud."
- "It would be highly beneficial for VMware to collaborate with local hosts and partners in countries like those in Africa to establish specific pricing that would align with the economic conditions of countries in Africa, ensuring suitability and compatibility with our consumption capabilities."
What is our primary use case?
We use it exclusively for internal purposes within our company, managing our office infrastructure as a private cloud solution.
How has it helped my organization?
It stands out as a comprehensive and advantageous solution, providing a full package that effectively caters to our needs for managing our private cloud.
What is most valuable?
The most significant aspects for us are the invaluable features of High Availability and vMotion in VMware. Additionally, the seamless sharing of resources and numerous other robust features make it highly commendable. Specifically, the capability to implement a load balancer between hosted environments without any downtime is particularly appreciated, underscoring the platform's reliability and advanced functionality.
What needs improvement?
The current concern revolves around the pricing as it might be less affordable for certain regions. In countries like Tunisia and many others in Africa, there seems to be a challenge regarding the cost of licensing.
For how long have I used the solution?
I have been working with it for ten years.
What do I think about the stability of the solution?
It is robust and stable, rating it a perfect score of ten out of ten.
What do I think about the scalability of the solution?
It offers good scalability. I would rate it eight out of ten. It's a small organization, with one hundred users.
How are customer service and support?
It boasts robust support. I've collaborated with local partners in Tunisia, and their operations, coupled with same-day support, have proven highly responsive. I would rate the support experience a solid ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience working with Hyper-V, and when comparing stability, VMware surpasses it across various generations. While Hyper-V has shown improvement in newer versions, it hasn't reached the level of stability that VMware consistently delivers.
How was the initial setup?
The initial setup is relatively straightforward. I would rate it eight out of ten.
What about the implementation team?
For deployment, it typically takes around two to three days with minimal configuration. One person is often sufficient for handling such setups. It's worth noting that if we opt for solutions like Analytics or other complex configurations, the need for additional personnel may arise, but for straightforward deployments, a single person can effectively manage the process.
What's my experience with pricing, setup cost, and licensing?
I find it highly expensive. I would rate it ten out of ten. It would be highly beneficial for VMware to collaborate with local hosts and partners in countries like those in Africa to establish specific pricing that would align with the economic conditions of countries in Africa, ensuring suitability and compatibility with our consumption capabilities.
What other advice do I have?
In instances where organizations operate on robust infrastructures and budget constraints are not a significant concern, my usual recommendation is VMware. This is especially true for financial companies that prioritize investing in and managing critical software solutions without financial constraints. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cyber Security Engineer at Trend Micro
Offers a suite of software components for virtualization including ESXi, vCenter Server, and other software
Pros and Cons
- "The emphasis isn't specifically on a particular feature, but rather on the ease of use. For instance, when building a test lab or setting up an entire environment from scratch, VMware products are notably more user-friendly compared to alternatives like Nutanix. I've had prior experience with Nutanix. From my personal perspective, I found it easier to adapt to using VMware than when I started using Dynamics. This ease of use is a strong point. It's largely about how straightforward it is to navigate through VMware's user interface. In contrast, with Nutanix, there's a need to delve into smaller configurations and navigate vendor-specific settings. VMware, on the other hand, offers a more accessible management page. This difference primarily centres around usability and the overall user-friendliness of the interface."
- "Given that I've been using version seven, it seems that some of the bugs I faced during that version have already been addressed in subsequent updates. Although I haven't personally tested them yet, it appears that these issues have been resolved. In version seven, there was a problem with the network interface not responding due to certain configurations not being properly filtered. However, in version eight, this requirement has been minimized, so the mentioned bug is less likely to occur. Instead of solely addressing these fixes in newer versions, it might be beneficial for them to consider applying these improvements to the older versions as well. This approach could prevent users from feeling compelled to upgrade to version eight solely to avoid encountering the issue, and instead provide updates for version seven users."
What is our primary use case?
The focus is more on simulating various PM (Performance Management) products. This involves tasks like identifying bugs or testing new updates.
As for the workflow, it primarily revolves around working remotely due to the pandemic. Unlike having a physical lab where reconfiguration is feasible, I have taken advantage of VMware solutions, including VMware vSphere and related products. I have adapted them to match the specific configurations.
What is most valuable?
The emphasis isn't specifically on a particular feature, but rather on the ease of use. For instance, when building a test lab or setting up an entire environment from scratch, VMware products are notably more user-friendly compared to alternatives like Nutanix. I've had prior experience with Nutanix.
From my personal perspective, I found it easier to adapt to using VMware than when I started using Dynamics. This ease of use is a strong point. It's largely about how straightforward it is to navigate through VMware's user interface. In contrast, with Nutanix, there's a need to delve into smaller configurations and navigate vendor-specific settings. VMware, on the other hand, offers a more accessible management page. This difference primarily centres around usability and the overall user-friendliness of the interface.
What needs improvement?
Given that I've been using version seven, it seems that some of the bugs I faced during that version have already been addressed in subsequent updates. Although I haven't personally tested them yet, it appears that these issues have been resolved. In version seven, there was a problem with the network interface not responding due to certain configurations not being properly filtered. However, in version eight, this requirement has been minimized, so the mentioned bug is less likely to occur. Instead of solely addressing these fixes in newer versions, it might be beneficial for them to consider applying these improvements to the older versions as well. This approach could prevent users from feeling compelled to upgrade to version eight solely to avoid encountering the issue, and instead provide updates for version seven users.
For how long have I used the solution?
I have been using VMware vSphere for sometime.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
The case of scalability of this solution is easy in a hybrid setup so I would rate it nine out of ten.
How are customer service and support?
I lack substantial experience with technical support, as my past interactions mainly pertained to license-related matters. When it comes to addressing actual technical issues, I haven't had the opportunity to gain significant experience yet.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate the initial setup eight or nine out of ten because of its easy navigation and setup.The deployment takes almost half an hour. Essentially, having the network configuration prepared is crucial, as it often represents the most time-consuming aspect when setting up an environment, whether it's on-premises, in the cloud, or anywhere else. Once the network configuration is in place, the process becomes smoother and more straightforward.
What's my experience with pricing, setup cost, and licensing?
It's a common trend as many progressive IT firms are transitioning towards cloud or virtual environments due to factors like pricing, SMAX, and VMatter. In this regard, I would rate VMware as moderately satisfactory. I would rate it seven out of ten.
What other advice do I have?
In fact, individuals can explore these solutions firsthand since nearly all virtual environment products offer trial periods. For instance, I personally experimented with alternative virtual environments before ultimately opting for VMware. I would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
TEM Practice at a tech vendor with 10,001+ employees
Hosts virtual services and allows you to move servers from one system to another
Pros and Cons
- "The most valuable features of the solution are the overall virtualization technology and the new features that allow you to move servers from one system to another."
- "It would be good if the licensing cost of the solution could be cheaper."
What is our primary use case?
VMware vSphere is a very stable solution that can be used to host your virtual services. If you want to host a virtual machine, VMware vSphere is the best tool available on the market.
What is most valuable?
The most valuable features of the solution are the overall virtualization technology and the new features that allow you to move servers from one system to another. The solution's newer technologies allow you to do network-level isolation.
What needs improvement?
It would be good if the licensing cost of the solution could be cheaper.
For how long have I used the solution?
I have been using VMware vSphere for five to ten years.
What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
The solution's scalability is also good because you can scale using your required hardware. At the same time, the VMware vSphere and VMware vCenter combination can allow you to scale up to a decent level. Around 100 users were using the solution in our organization.
How are customer service and support?
The solution's technical support was good and fast enough. The technical support team was able to help us with most of the problems we experienced.
How was the initial setup?
The installation and initial setup of the solution were simple because we had a team of people already familiar with VMware. Learning a newer version was never difficult for them. They could easily streamline into the newer versions and use them effectively. So, the learning curve was not that high for the team.
What was our ROI?
The biggest benefit we had with VMware vSphere is that we could provide effective service to our end customers. I was able to support multiple operating systems on VMware, which was the biggest value of the product.
What's my experience with pricing, setup cost, and licensing?
VMware vSphere on-premises is still cheaper than the cloud. It's the kind of technology you can always count on.
What other advice do I have?
VMware vSphere has helped us provide better services to our customers because we were able to provide them with stable service. The availability of our systems increased by using VMware products. The solution's security was adequate, but we were not using it extensively.
The solution's High Availability is definitely the factor that comes into the picture because you cannot have downtime in today's IT world. VMware becomes a core strength of the product. It gives you the required availability, scalability, and stability for the environment.
I have always been looking for a seamless cloud migration strategy, which has already been implemented. Now, you can easily migrate systems from on-premises to AWS or Azure cloud. It is easy to integrate VMware vSphere with other products.
Many people using the infrastructure on-premise sometimes want to use the additional capacity in the cloud for additional functionality. The version I used earlier did not have the functionality to move the server from on-premises to the cloud seamlessly. In the newer version, they already have established that part.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical manager at Koninklijke Bam Groep N.v.
Versatile and user-friendly across different scenarios
Pros and Cons
- "The solution's flexibility allows us to implement it widely."
- "The license fee could be more affordable."
What is our primary use case?
I use VMware vSphere primarily to provide a layer of virtualization between our Cisco hardware and existing software. It ensures high availability and redundancy for our applications, minimizing downtime in case of OS or application failures. Additionally, vSphere simplifies migration when updating hardware and makes it faster to reinstall virtual machines along with applications.
What is most valuable?
I appreciate VMware vSphere for its versatility and usability across various use cases. The solution's flexibility allows us to implement it widely. We use it extensively, and I believe soon all our servers will run through virtualization for better efficiency using vSphere. It performs as advertised and meets our needs effectively.
What needs improvement?
In terms of improvement, the license fee could be more affordable, but overall, I'm satisfied with VMware vSphere.
For how long have I used the solution?
I have been using VMware vSphere for almost 20 years.
What do I think about the stability of the solution?
vSphere is very stable. I would rate the stability as a ten out of ten.
How was the initial setup?
Setting up VMware vSphere is very straightforward; no issues there. Purchasing involves acquiring licenses and the licenses often come bundled with hardware from vendors like HP or Dell. The deployment process is smooth, and support hasn't been necessary as the software is stable. For deployment and maintenance, we currently have about four or five active staff members involved. However, considering buying expertise and engineers, the team can range from nine to ten individuals.
What's my experience with pricing, setup cost, and licensing?
The solution is not cheap.
What other advice do I have?
Overall, I would rate vSphere as a perfect ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of Service and Storage Infrastructure at GS2E
Strong performance, works well with large infrastructures but it is quite expensive
Pros and Cons
- "We primarily use vRealize to troubleshoot any issues that may arise with our virtual machines, which is the main reason why we believe this solution is excellent."
- "In terms of stability, we don't have any major issues with that product, it is very reliable, and the product is very stable."
- "They must work on the price, as well as the technical support."
What is our primary use case?
It is primarily our server virtualization solution. We have approximately 2,000 servers, all of which are running VMware vSphere.
How has it helped my organization?
In terms of the benefits, I'll take you back to 2010, when we first implemented this solution. We only have physical servers, and we have a lot of projects because my company works in the energy industry.
We have many projects that could not be completed on physical servers because we have 2,000 servers.
If we were to do all of these projects on a physical server and our data center, we would have to travel all over the country. As a result, VMware aided us in server consolidation.
It aided us in server consolidation, and with VMware, we were able to provision applications for our customers very quickly. As a result, the time to manage was extremely short. So that is the advantage that we can find with VMware.
What is most valuable?
The product is extremely powerful.
We have had a module called vRealize for three years. We primarily use vRealize to troubleshoot any issues that may arise with our virtual machines, which is the main reason why we believe this solution is excellent. When a user has a problem, it does not have to be that his application is very slow or that it can't work. Using vRealize, we can determine which part of the solution is causing the problem and resolve it.
What needs improvement?
The cost is an area that could be improved. Today, there are many hypervisor solutions on the market that are less expensive and provide the same functionality. They share the same characteristics. I believe that one area where VMware can improve is in pricing, as we have found VMware products to be on the expensive side at times.
I'm only considering the VMware solution, with the cloud solution. I would like to see cloud integration, such as cloud service and cloud feature, in the vSphere license. That's exactly what I'm looking for.
In terms of cost, I believe there is room for improvement. They must work on the price, as well as the technical support.
For how long have I used the solution?
We have been using VMware vSphere for approximately 12 years.
Last year, we made some upgrades, and are now using the most recent version.
What do I think about the stability of the solution?
In terms of stability, we don't have any major issues with that product.
It is very reliable, and the product is very stable.
It is a strong product, and it is dependable. Most of the time we have not had any problems with this product. It doesn't happen very often, I believe the product is very good.
What do I think about the scalability of the solution?
VMware vSphere is a scalable product. We had about five host servers, we gradually increased to 10, and now we have approximately 40 host servers running long VMware vSphere. It is simple to add a new server to the clusters.
We are a group of four administrators who are working on a solution. However, with VMware vSphere, we place software for the company, such as customers.
When I refer to the company, it's not the outside customers, I am referring to employees in company fields such as HR and accounting. We have 5,000 people working in our company, and they are all using the VMware vSphere software that we provide to them.
It is used on a daily basis because we are constantly confronted with the extension of results such as CPU, RAM, and storage. We use vSphere on a daily basis.
How are customer service and support?
We are pleased with VMware's vSphere global support.
If you give me a notation, on 10, 20, or something like that where the scale is set at 20, I will give them a 14 out of 20, because I believe they are no longer as good as they once were. The VMware support is now of lower quality. I will give them a 14 out of 20.
Which solution did I use previously and why did I switch?
We started with VMware.
I already have VMware and Nutanix in my infrastructure.
How was the initial setup?
It wasn't difficult. I think I learned it about a month after I started, and I was able to deploy VMware vSphere.
This solution is being maintained by four administrators. We have 2,000 virtual machines, also known as VMs, and 40 host servers. We are a group of four people who do all of the patching and maintenance work.
What about the implementation team?
We had a consultant to help us with the initial setup.
What was our ROI?
Yes, I have seen a return on investment, but I am not the appropriate person to tell you about it. Our company is large in size. There are people working on it, doing economic studies to see if we can get a return on investment. What I can tell you is that there is a return on investment. But I can't tell you the specifics right now.
What's my experience with pricing, setup cost, and licensing?
This solution is quite expensive, but it provides the same functionality as its competitors.
Today, you have the Nutanix Hypervisor, which I believe is AHV and is also very good. However, because our infrastructure is so large, we have Nutanix servers that are similar to Hyperconverged, but we run VMware on them. However, we have some other sites where we have installed the Nutanix Hypervisor, which is AHV. And it is effective. And it's free if you buy the Nutanix bundle.
The license is expensive. It is powered by the CPU. The more CPU' you have, the more you have to buy.
What other advice do I have?
I'll say that if you want the vSphere solution for all virtualization, you should first look at the size of your infrastructure. If it is small, you don't have to go to, as I previously stated, Hyper-V or another solution. However, if you are starting with a medium or large size, you should use a solution like VMware because its performance is very strong. And, because we have a large infrastructure, we can see that it works very well. This is my advice to anyone looking for server virtualization software.
I would rate VMware vSphere a seven out of ten. It has been difficult for me to find a VMware engineer to work on my project. They don't seem to be very close to the customers, in my opinion. That is the main reason I gave this score of seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead QA Analyst at Loomis Express
Reasonable cost, scalable, and useful for creating ThinApps
Pros and Cons
- "Overall, it is a pretty good solution. We do not have to worry about upgrading the versions that people use for our in-house software. We just create ThinApps, and as soon as they log in, they always get the upgraded version. This part really works well for us."
- "We've been using vSphere on Windows 7, and it had less fluff associated with ThinApp. Currently, with Windows 10 version that we have, it adds a lot of bulk to ThinApp. We have offices spanning across Canada from the east coast to the west coast. A ThinApp that is roughly around 400 MB in size would take minutes to open up. With Windows 7, the same ThinApp used to be close to 75 to 80 MB in size. So, I'm really not happy with the extra fluff that is bundled in Windows 10. It really messes things up for us at times."
What is our primary use case?
We use it to create ThinApps.
How has it helped my organization?
We do not need to deploy the software to each and every client machine. They just can access ThinApp, and they are good to go.
What is most valuable?
Overall, it is a pretty good solution. We do not have to worry about upgrading the versions that people use for our in-house software. We just create ThinApps, and as soon as they log in, they always get the upgraded version. This part really works well for us.
What needs improvement?
We've been using vSphere on Windows 7, and it had less fluff associated with ThinApp. Currently, with Windows 10 version that we have, it adds a lot of bulk to ThinApp. We have offices spanning across Canada from the east coast to the west coast. A ThinApp that is roughly around 400 MB in size would take minutes to open up. With Windows 7, the same ThinApp used to be close to 75 to 80 MB in size. So, I'm really not happy with the extra fluff that is bundled in Windows 10. It really messes things up for us at times.
What do I think about the stability of the solution?
It includes a lot of fluff from Windows 10, which is not at all needed. That's the worst part of it. Otherwise, it works fine.
We have to create an image before and after we deploy the software, and that part takes a while.
What do I think about the scalability of the solution?
It is simple in terms of scalability. There are no issues.
The whole team uses vSphere to create ThinApps that are used by all of our employees. We have close to 5,000 users. So, we are using it quite extensively.
How are customer service and technical support?
I haven't used their tech support.
Which solution did I use previously and why did I switch?
Previously, we were deploying all of the in-house software to client machines, but we didn't find it practical enough. Considering that we have offices all across Canada, we needed a solution that allowed us to create a new version of the in-house software and then deploy it remotely. That's where vSphere came in. We do not need to deploy to individual clients. It is just a link that is shared on their desktop, and they can access it straight away.
How was the initial setup?
It is very simple. You just need one person. It takes seconds.
It doesn't require maintenance. Every time we need to upgrade the software or we have a different or higher version, we just create a ThinApp. It takes seconds for the users to get it. It is a very simple process. They just need to close the existing software and reopen it, and they get the updated version.
What was our ROI?
We have definitely seen a return on investment. Previously, if a plant's PC goes down 4,000 kilometers away, we had to ship that machine to our head office to repair it and then send it back. We don't have to do that now because we are using vSphere. We just can upgrade all of our software with ThinApps.
What's my experience with pricing, setup cost, and licensing?
Considering the number of users, it is pretty reasonable. I am not aware of any costs in addition to the licensing fees.
What other advice do I have?
I do not prefer the newest version because of the bulk that it adds to ThinApp, especially with Windows 10 operating system. If they can find a way around that, it would be really good.
Considering the returns and the number of users for the ThinApps that we create using vSphere, I would rate VMware vSphere a nine out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at CompTech Network System Ltd
Saves cost and provides high availability, but it is inefficient and expensive
Pros and Cons
- "The solution saves cost."
- "The solution is slower than other tools."
What is our primary use case?
Our clients use the product for virtualization. Some of our internal divisions also use the product for virtualization.
What is most valuable?
The solution saves cost. We can run seven to eight different applications on it. SDDC is the best feature. The data center replication features and high availability are valuable to us. We use the product because of its HA. The HA solution is more comprehensive.
What needs improvement?
VMware is not efficient. The solution is slower than other tools. We can run applications on other platforms whose VMs are faster than VMware’s. We can also run bare metal on physical servers, but it will be very expensive compared to VMware.
For how long have I used the solution?
I have been using the solution for seven to eight years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is very scalable.
How are customer service and support?
The support could be better. The team is not very responsive. It keeps sending us to the resellers and distributors. Support is not that good compared to Microsoft’s.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment is very complex. We cannot design the tool without VMware-certified architects or professionals. We need at least five people for designing, planning, deployment, and maintenance. Maintenance does not require many people. Our operations personnel can maintain it. The deployment takes at least two weeks. The learning curve for operations is not that steep, but the learning curve for deployment is very steep.
What's my experience with pricing, setup cost, and licensing?
The product is very expensive.
What other advice do I have?
We use the solution internally and externally. We have different virtualization platforms. VMware is a mature solution. It's stable but a bit pricey. It doesn't have any competition. If we compare it to the full solution stack, it's a very mature solution. Overall, I rate the product a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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Updated: May 2026
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