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reviewer2050392 - PeerSpot reviewer
Lead Software Engineer-Cloud Development at a tech vendor with 10,001+ employees
Real User
Dec 26, 2022
Valuable auto-scaling for workloads and the ability to define your own super metrics
Pros and Cons
  • "The operations manager does a fantastic job on the front end because it includes on-premises and cloud use cases."
  • "The solution could include more integrations and supportability around the container space."

What is our primary use case?

Our company uses the solution to have better insights for our on-premises infrastructure. We use some metrics to decide the placement of workloads based on available capacity. We integrate with automation and make dynamic decisions while working on workflows. 

We are moving a lot of our infrastructure to the cloud so are reducing use of the solution. Right now, we have twenty developers who perform automation tasks. 

What is most valuable?

The operations manager does a fantastic job on the front end because it includes on-premises and cloud use cases that pertain to any infrastructure. The solution has made great progress in integrating all these things together. 

The solution allow us to define our own super metrics. If we cannot an out-of-the-box metric, then we can write and start using our own super metric instead of waiting for the solution to develop something. 

What needs improvement?

The licensing models are a bit confusing so should be simplified. 

The solution could include more integrations and supportability around the container space. They have already started to do this, but could expand support for Kubernetes platforms and DevOps tools used for Kubernetes clusters or cloud-native development. 

For how long have I used the solution?

I have been using the solution for seven years. 

Buyer's Guide
VMware Aria Automation
December 2025
Learn what your peers think about VMware Aria Automation. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable so I rate stability a ten out of ten. 

What do I think about the scalability of the solution?

The solution is absolutely scalable. 

How are customer service and support?

We have contacted technical support several times. On average, they do a pretty good job but sometimes drop support requests. There is always some amount of work we do ourselves because we customize beyond the out-of-the-box options. 

Support is rated an eight out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is pretty easy and deployment takes about an hour. 

There are a lot of prerequisites to fill before attempting installation. If something is not right, the solution may not work the way it is expected. 

I rate setup an eight out of ten. 

What about the implementation team?

We implemented the solution in-house. 

What's my experience with pricing, setup cost, and licensing?

The solution is pretty expensive. If you can afford it, you should absolutely buy the solution because it provides good workload management. 

If you have oversized or undersized workloads, then the solution catches them and gives you auto-scaling suggestions that save you a ton of money. The solution will even automate some of the work to keep performance and resources at  optimal levels. It saves you from the cost of expanding your infrastructure. 

There are various licensing models that can be a bit confusing. 

Which other solutions did I evaluate?

The solution is the best fit if you have a VMware infrastructure because it understands the native components. 

We do not see a similar product in the VMware infrastructure that works as good as the solution. 

What other advice do I have?

Often times, when I think of a missing feature I end up seeing that it is planned for an upcoming release. The solution keeps up with development so it is a great option.

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT consultant at a consultancy with 10,001+ employees
Real User
Top 20
Jul 9, 2024
A cloud-agnostic platform that supports integration with ServiceNow, Kubernetes, and other tools
Pros and Cons
  • "VMware Aria Automation supports integration with ServiceNow, Kubernetes, and other tools. It is cloud-agnostic, making it a stronger platform than Ansible."
  • "Broadcom has acquired the tool, which could lower its pricing. Many customers are moving away from VMware infrastructure towards enterprise systems like Azure or AWS. This shift could be due to two main reasons: pricing and uncertainty about the future, especially regarding how Broadcom will handle licenses and strategy."

What is our primary use case?

We use the solution to spin up VMs. 

What is most valuable?

VMware Aria Automation supports integration with ServiceNow, Kubernetes, and other tools. It is cloud-agnostic, making it a stronger platform than Ansible. 

What needs improvement?

Broadcom has acquired the tool, which could lower its pricing. Many customers are moving away from VMware infrastructure towards enterprise systems like Azure or AWS. This shift could be due to two main reasons: pricing and uncertainty about the future, especially regarding how Broadcom will handle licenses and strategy.

For how long have I used the solution?

I have been working with the product for five to six years. 

What do I think about the scalability of the solution?

Initially, scaling was very difficult as deploying new appliances was completely manual. However, from the vRealize Automation 8.X onwards, it became much easier, allowing for smooth deployment of additional appliances and better scalability.

How are customer service and support?

The support within VMware was really good. However, recently, due to outsourcing to various GSI partners, the core support team has been split, leading to a decline in the quality of technical support. I am not happy with the tool's current support quality. 

How was the initial setup?

The initial setup from scratch is somewhat complex. However, it won't be too challenging for those with a VMware background and a good understanding of virtualized automation. 

Setting up the product itself can be done within a couple of days. However, creating all the blueprints, automation, services, and integrations requires extensive planning and can take at least a few months. Getting the change approval from the stakeholders also takes time. 

What other advice do I have?

The solution is suitable mostly for medium companies. I rate it an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
VMware Aria Automation
December 2025
Learn what your peers think about VMware Aria Automation. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
Simranjit Singh - PeerSpot reviewer
Solutions Architect at a tech vendor with 1,001-5,000 employees
Real User
Nov 15, 2023
Provides granular visibility of resources for day-to-day operations and enables automation with a single click
Pros and Cons
  • "VMware Aria Automation has made a lot of things easier. It has really helped the operations team to spin up the virtual machines."
  • "The setup needs coding. It's not easy. It's not straightforward."

What is our primary use case?

VMware Aria Automation is mainly used with vRealize Orchestration to orchestrate provisioning. It segregates resource usage among different teams. If there are various tenants utilizing resources, vRA is essential for efficiently managing resource allocation. Whether it's provisioning machines in our data center, supporting customer infrastructure in AWS, Azure, or different vCenters, vRA streamlines the process. 

Instead of navigating through various console endpoints for provisioning workloads, vRA allows automation with a single click. This means we can automate the provisioning of not just a plain VM or OS but also include applications and databases in a single click. 

So, we can initiate the process, go about our tasks, and, within 30 to 40 minutes, depending on integrations, our VMs will be built. It significantly reduces manual efforts, and that's why it's called automation. 

With one click, we can get not just one but as many VMs as needed, with databases installed, all at the click of a button. It's a crucial and necessary product that people have been increasingly adopting.

What is most valuable?

VMware Aria Automation is important for day-to-day operations. It provides more granular visibility of our resources. 

Another valuable thing is the cost. We can easily get to know our IT gives us a cost of data as well, suppose we're going to provision any VM, if a customer or if a user is going to provision one VM, it depends on, again, it depends on the integration that one has done of config already. 

One of its features is, that once we're deploying a VM, we will get to know how much we'll pay for that. How much will be the GB storage per GB cost, how it will be the RAM cost, memory cost, everything would be there. 

And it gives us in-depth visibility into how many resources we are paying for. And suppose we just were purchasing memory GB and if we want to delete particular VMs, we can delete it and we can get the resources back. 

So for the customers, it's pretty convenient to see where they are putting their money into.

What needs improvement?

It's not open source as of now. The licensing costs and the operations support costs of the VRAs are higher. It's a VMware-based license. 

If I see the other competitors, they are open-source alternatives to VRA, like OpenStack and others. So I can use it on the flow. But in order to get VLS automation, it's an enterprise license that costs more, and hence, VMware support cost is also more.

For how long have I used the solution?

I have experience with this solution. 

What do I think about the stability of the solution?

It is stable. But one of the drawbacks that Aria Automation had whenever there used to be an upgrade was that it never used to be very easy. It takes effort to upgrade from the current version to the new version. There used to be some challenges and changes that had to be done. 

The most recent release is based on the Kubernetes nodes now. So, it is easy now but it is not that easy because, with every new release, VMware comes up with something new. 

And how to adapt to new things and how to configure those things. And what all from the previous version will still get supported in a new version is always a new thing for us as well.

What do I think about the scalability of the solution?

It is scalable. However, you cannot increase the number of VMware nodes on the fly. For instance, if you deployed it to a three-node cluster, you cannot simply expand that cluster. Instead, you have to deploy a new cluster with a new set of nodes.

I work in a product-based company, so we have customers for this solution in a service-based company, where we have a direct understanding of the number of customers we're supporting, whereas, in a product company, we only have access to customer usage data.

How was the initial setup?

We can automate your workloads both on-premises or any software data center where you want that to be in. If we want that to be in the cloud, it's fine. If we want to provision it on-premises, it is fine. The installation is mostly done on devices. But as with AWS, if we want to use Google, if you want to use Azure, we can use those as endpoints to the VLS automation. And from the same console, we can automate workloads to be provisioned either on VMware Center, that is our own premises or onto our public cloud. So, VMware Aria Automation is there to automate your provisioning or any day one and day two operations. We can do it from one pane of glass to any endpoint, let it be cloud, or let it be our own premises.

So it doesn't have to be specific on AWS cloud or Azure cloud.

What about the implementation team?

The setup needs coding. It's not easy. It's not straightforward. With the newest releases that we have ahead, we need someone who is good with the YAML codes. 

Now, there has been improvement. Previously, we should have a person who really knows Java, Python, and other codes that are being used. 

But for the recent release, we want one who should understand codes, one who should know how to, and one who should have knowledge about how to do REST API calls if we want to integrate different components with VRA. 

So, programming knowledge is a must when you're using VRA. The most tedious task will be to configure the VRA. Installation is easy; you can do it. 

However, configuring VRA with the whole of your setup within the data center is not easy. It will take some effort, and it has to be done right.

The deployment process is not fast. It will be time-consuming. A few of the modules are already there, but it is time-consuming. Moreover, it depends on the sort of integrations we want to do. If we want to integrate 15 components, different components with vRA for end-to-end provisioning, it will be consuming.

What other advice do I have?

I strongly recommend gaining a thorough understanding of Aria before diving into it. Aria is not as straightforward as it initially appears. There are numerous aspects to consider, such as integrations, VRA usage, VRO, and so on. 

It's crucial to comprehend how Visualized Orchestration, Sensor Automation, and Sensor Orchestration work together harmoniously when orchestrating workflows. You really need to get proper VRA training before effectively utilizing it. It's not something you can pick up easily just by having coding knowledge. Some level of experience and training is essential for thorough usage.

Overall, I would rate the solution a nine out of ten. VMware Aria Automation has made a lot of things easier. It has really helped the operations team to spin up the virtual machines. Previously, if setting up infrastructure for the customer took weeks, now it can be done in a couple of days. It has reduced the time for the customers to get the infrastructure ready. So, I would definitely rate it nine. This solution has done a fabulous job over time. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nicolas Lethellier - PeerSpot reviewer
Software Architect and DevOps Facilitator at a tech vendor with 10,001+ employees
Real User
Sep 4, 2023
Delivers a secure, self-service multi-cloud environment with governance
Pros and Cons
  • "The feature of automated balancing which implemented between two data centers solely for the purpose of a recovery plan is valuable."
  • "I'm not wanting any particular feature; but there should be cost reductions. VMware comes at a high cost, and that's why we are in the process of transitioning to a more affordable alternative."

What is our primary use case?

We use this technology including VMware to support our customers' critical information systems.

What is most valuable?

The feature of automated balancing which implemented between two data centers solely for the purpose of a recovery plan is valuable.

What needs improvement?

I'm not wanting any particular feature; but there should be cost reductions. VMware comes at a high cost, and that's why we are in the process of transitioning to a more affordable alternative.

For how long have I used the solution?

I have been using VMware Aria Automation for the last five years. 

What do I think about the stability of the solution?

I would rate the stability seven out of ten. Ensuring hardware compatibility is crucial in our platform. However, it posed challenges as some of our servers were not compatible, necessitating extensive adjustments to make them function correctly. Regrettably, this incurred a substantial overall cost, which was quite troublesome.

What do I think about the scalability of the solution?

I would rate it nine out of ten. 

How are customer service and support?

It's quite different. I had a rather negative encounter in the past. VMware provides local support, where you can request them to review and validate a global architecture design, which comes at a significant cost. On one occasion, despite having VMware validate the design, we encountered errors and events that had not been considered by VMware.

How would you rate customer service and support?

Neutral

How was the initial setup?

We used to rely on VMware for assistance when setting up and deploying our infrastructure. The initial setup is complex. It is deployed on-premises for us by VMware teams. In the case of customers, it is dependent on the user's requirements. I would rate it four out of ten.

What other advice do I have?

We encountered numerous challenging use cases that made it tough for us to deploy and handle. While the feature itself is intriguing, the administrative aspect has been quite burdensome for us. So, to sum it up, the feature rates a seven in terms of quality. However, when you dive into it and take responsibility for its ongoing maintenance, it turns into a nightmare. So, I would rate seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Tarek Nader - PeerSpot reviewer
Sr. vRA Consultant at a tech vendor with 10,001+ employees
Real User
Oct 13, 2022
It allows you to deploy your blueprint on-prem or on a public cloud, so you have a consistent, unified service catalog
Pros and Cons
  • "Aria Automation gives you the flexibility to deploy tenants with customized blueprints for permissions and policies. Version 7.8 consisted of multiple products, so you had to deploy a lot of virtual machines on one of the servers. Starting from 8.6, VMware consolidated all the components into one Linux appliance. This allows the option to use vRA or DevOps capabilities."
  • "They could extend the ability to use vRealize Orchestrator Automation for organizations with multiple tenants. It should be easier to operate and extend different capabilities from vRealize Orchestrator. Currently, it's difficult to build advanced services in Aria Automation because you need to use the vRealize Orchestrator."

What is our primary use case?

VMware Automation allows you to deploy your blueprint on-prem or on a public cloud, so you have a consistent, unified service catalog.  Users can request revisions to our infrastructure, applications, and resources from one portal on the private or public cloud. We only have one or two people with the knowledge and experience to use vRA and the vRA Orchestrator.

What is most valuable?

Aria Automation gives you the flexibility to deploy tenants with customized blueprints for permissions and policies. Version 7.8 consisted of multiple products, so you had to deploy a lot of virtual machines on one of the servers.  Starting from 8.6, VMware consolidated all the components into one Linux appliance. This allows the option to use vRA or DevOps capabilities.

What needs improvement?

They could extend the ability to use vRealize Orchestrator Automation for organizations with multiple tenants. It should be easier to operate and extend different capabilities from vRealize Orchestrator. Currently, it's difficult to build advanced services in Aria Automation because you need to use the vRealize Orchestrator. 

For how long have I used the solution?

I have been using Aria Automation for about three or four years

What do I think about the stability of the solution?

Aria Automation is stable.

What do I think about the scalability of the solution?

You can deploy a single node or an enterprise cluster consisting of three nodes. 

How are customer service and support?

I rate VMware support six out of 10. 

How was the initial setup?

Setting up Aria Automation is difficult. The complexity varies depending on the environment size and infrastructure. It has a lot of prerequisites. For example, it has to have a firewall prepared before installation. Aria Automation is deployed through an installer called vRealize that integrates VMware identity manager, Aria Automation, and the vRealize Lifecycle Manager. The deployment takes about three days.

What other advice do I have?

I rate VMware Aria Automation seven out of 10. Aria Automation needs products like vRealize Orchestrator to extend its capabilities and accessibility. If you are using Aria Automation by itself, you won't get the features you want, and the license cost is high. It needs to be cheaper, easier to use, and have more native capabilities. 

Before deploying Aria Automation, you need to know the prerequisites for the nodes. Each appliance consists of multiple components, and each has its own log. You need to understand your use case and what you want to use so you can customize the services you need to provide. For simple services, you can use only Aria Automation. If you need to customize advanced services, you will have to purchase vRealize Orchestrator and also CI/CD DevOps tools.

Disclosure: My company has a business relationship with this vendor other than being a customer. customer/reseller
PeerSpot user
Tarek Nader - PeerSpot reviewer
Tarek NaderSr. vRA Consultant at a tech vendor with 10,001+ employees
Real User

Pros:
- VMwared Aria Automation (vRA) give flexability to create & manage a multivendor cloud infrastructure.


- End users can self-provision VMs, applications & IT services according to policies defined by administrators.


- Can use Code Stream to automate your entire DevOps release life cycle, while you continue to use your existing development tools, such as Git and Jenkins.


- With Code Stream, We create pipelines that automate our entire DevOps life cycle while using existing development tools, such as Git and Jenkins. We create a pipeline that runs actions to build, deploy, test, and release our software.


-------------------------------


- Integrate vRO with other 3rd parties’ products (like; Blue Cat, InfoBlox, Ansible, Power Broker…etc.) to provide customized services that following company security policies for daily operations.


- Can integrate with vCloud Director to provide vRA blueprints, Day-2 services,...so to vCD customer tenants; which extend the functionality of vRA.


- Ability to consume on-prem services on public cloud for the same customer without need other solutions.

Cons:
- VMware suffers from bad support for Aria Automation "vRA & NSX-T"

- From different real cases with VMware; they took months to figure out issue & couldn't provide expected level of customer satisfaction.

- Multi-tenancy is possible but within a “Project”. It is not currently
possible to provide two users with different catalog views.

- Reservations have been removed, but Cloud Zones provide limits.

- Upgrade from previous versions to 8 can be significantly complex; so VMware only provide Green-environment deployment due to migration limitation

reviewer1442424 - PeerSpot reviewer
Product Engineer at a tech vendor with 1,001-5,000 employees
Real User
Jun 9, 2022
It speeds up deployment for our customers, but it could be lighter, and the vendor's API could be improved
Pros and Cons
  • "The preset policies and templates are useful. I would say that vRA is one of the best solutions we have. The CI/CD features also look helpful even though we aren't using them at the moment. We plan to get more involved and train our customers as much as possible."
  • "The solution could be lighter. As an administrator, I would like to simplify the number of services I need to deploy. They took a significant step in that direction by removing all the Windows dependencies that we had in the past, but there are still a lot of services consuming resources."

What is our primary use case?

Mostly, vRA is for automating deployment. We use it with templates to deploy and maintain compliance based on the certifications we have. It's a way to maintain consistency across cloud and data center environments. 

We have about 30 to 40 engineers. They are primarily support engineers what we call platform hybrid teams. They create templates and help customers deploy VMs.

How has it helped my organization?

The main benefit of vRA is a faster deployment for our customers. Before implementing vRA, we were building VMs from scratch, but vRA allows us to create images, so we can deploy a VM in just a few minutes.

Obviously, it depends on the hardware installed and everything, but the time has been significantly reduced. Time is money. We want to provide as much flexibility in the private cloud and bring our customers as close to the private cloud as possible.

What is most valuable?

The preset policies and templates are useful. I would say that vRA is one of the best solutions we have. The CI/CD features also look helpful even though we aren't using them at the moment. We plan to get more involved and train our customers as much as possible.

What needs improvement?

The solution could be lighter. As an administrator, I would like to simplify the number of services I need to deploy. They took a significant step in that direction by removing all the Windows dependencies that we had in the past, but there are still a lot of services consuming resources. 

I would also like to see a richer API. This is true of all VMware solutions because the REST API is not the best.

For how long have I used the solution?

I have been using vRA for the last three years. We've gone through different versions of the solution.

What do I think about the stability of the solution?

We haven't had major issues with vRA so far. Generally speaking, all the VMware infrastructure does work. I wouldn't say it's rock-solid, but we haven't experienced significant stability problems on the platform.

What do I think about the scalability of the solution?

Our most significant deployment is two clusters working with a single instance, and it's running perfectly fine. It comprises two clusters of 15 ESXI servers each, so it's a massive deployment.

We do plan to increase usage and deploy vRA for other customers, but we currently have a small number of customers actively using it. Then we have our internal segment of vRA that we connect to a few small customers. But the idea is to expand it and add as many customers as possible.

How are customer service and support?

I rate VMware support eight out of 10. We have a VMware service agreement, and we've used support a few times. It was helpful, but they needed to research some of our questions because our implementations tend to be a bit complex. That's why I don't give it a perfect 10.  

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had a home-grown solution before, but we changed to vRA because of it's simplicity and compatibility with all the tools we use.

How was the initial setup?

I rate vRA eight out of 10 for ease of setup. The previous version of vRA was harder to deploy, but they have simplified it considerably. 

After the deployment, daily maintenance doesn't take more than one day a month. There is nothing much to be done once it's set up. The upgrading is sometimes a headache, and it takes longer. For deployment and maintenance, we need at least one network engineer, one platform engineer, and three storage people. That's because our team is split into three different tiers.

What was our ROI?

I would rate vRA six out of 10 for ROI. It's in the middle. We haven't quite broken it even yet, but we are close.

What's my experience with pricing, setup cost, and licensing?

We pay a license based on volume. I rate VMware vRealize Automation four out of 10. The license is quite expensive. 

Which other solutions did I evaluate?

The engineering team evaluated a few solutions, but we went with vRA because it is the fastest and easiest.

What other advice do I have?

I rate VMware vRealize Automation seven out of 10. I recommend it for any company that constantly deploys VMs. This tool will help you a lot. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partners
PeerSpot user
reviewer1049817 - PeerSpot reviewer
VP Sales Head at a computer software company with 10,001+ employees
Real User
Top 20
May 1, 2022
Orchestration tool that powers automation of processes with the click of a button
Pros and Cons
  • "The automation functionality has been most valuable. With a click of a button, we are able to automate provisioning, the build of new hardware and apply patches. These are all extremely important and differentiated tasks that can be automated in SaltStack."
  • "This solution could be integrated with more hardware for an improved offering."

What is our primary use case?

We have used it for infrastructure management between our hybrid cloud, provisioning and patching, using automation.

What is most valuable?

The automation functionality has been most valuable. With a click of a button, we are able to automate provisioning, the build of new hardware and apply patches. These are all extremely important and differentiated tasks that can be automated in SaltStack. 

The solution is very easy to code and to set up. It works on a YAML language which is very simple and does not require someone with programming experience to start using it. 

What needs improvement?

This solution could be integrated with more hardware for an improved offering. 

For how long have I used the solution?

We have used this solution for five years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This solution is easy to scale.

How are customer service and support?

The support from the customer service team is good. 

What's my experience with pricing, setup cost, and licensing?

The pricing for this solution is roughly 20% lower than the competitive products in the market.

What other advice do I have?

I would advise those considering this solution to ensure they have the necessary in-house talent or access to an external vendor who knows this solution well. It is not a widely used technology so it is important to ensure you can support it. 

I would rate this solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1672617 - PeerSpot reviewer
Solutions Architect at a financial services firm with 5,001-10,000 employees
Real User
Oct 26, 2021
Saves time and improves security posture, but multitenancy management is difficult
Pros and Cons
  • "The most valuable feature is being able to deploy a virtual machine from a low level. We can automate everything including network configuration, firewall configuration, storage, storage attachment, OS deployment, middleware, and so forth."
  • "Multitenancy management is a little bit difficult to do, so it is an area that can be improved."

What is our primary use case?

We primarily use this solution to deploy servers. It is run on our own private cloud that we put into place because our legacy infrastructure did not allow self-service. It was operated by administrators and other people. We have a requirement that disallows us to be open to the outside, which means that we can't interconnect with clouds like Azure.

Whether for legacy purposes or our cloud system, we use it for automation. We automate each and every task, such as deploying servers, network configuration, operating system deployment, and others. Deploying a server has 13 tasks starting with creating the VM and allocating storage on the network, to saving a password in a secure location.

How has it helped my organization?

Using this solution has greatly reduced the time it takes to deploy a server. It used to take at least one month, whereas now, to deploy a server takes two hours.

Using this product has changed the processes that the developers follow. It changed things for them but I don't know what they were doing before that.

We have used VRA to improve our security posture, in part because we can avoid relying on administrators and other people. The solution has all of the privileges necessary to deploy what we have to deploy. This means that we have better control over our security and the fact that we have automated the process, we know if it's not working, and we know whether everything is done correctly. If you rely on people, there can be human errors, in particular with respect to the firewalling not being properly done. There are specifics such as whether we had more ports open than necessary, or perhaps not enough. By automating everything, our process, including the security, has really improved the way that we handle the communication between the new server and the rest of the infrastructure.

Implementing VRA has enabled us to leverage other VMware products to support IT ops. We already had VMware products in our organization and adding VRA to the environment has helped make better use of those components. This was not our primary driver but it was a good plus for us later.

VRA has allowed us to save application provisioning time, as well. I estimate that our time to provision has gone from one week to one hour.

What is most valuable?

The most valuable feature is being able to deploy a virtual machine from a low level. We can automate everything including network configuration, firewall configuration, storage, storage attachment, OS deployment, middleware, and so forth.

We use some of the DevOps features for infrastructure capabilities including VMware cloud templates, infrastructure pipeline for continuous delivery, and interactive development for GitOps use cases. I am not responsible for using these features but they have given us a lot more flexibility in our development. 

The DevOps capabilities have saved time for the developers, although I do not have the exact details. I can say that it is significant. 

What needs improvement?

Multitenancy management is a little bit difficult to do, so it is an area that can be improved.

For how long have I used the solution?

We have been using VMware vRealize Automation for more than five years.

What do I think about the stability of the solution?

The stability of this product is good. We use it on a daily basis.

What do I think about the scalability of the solution?

Scalability-wise, this is a good solution.

We have approximately 100 people using the cloud-based part of the solution, whereas about 10 of them use the legacy system.

We do not currently have plans to increase our usage.

Which solution did I use previously and why did I switch?

We did not have another similar solution prior to this one. However, VMware did help us to drive value from the cloud quicker than the previous process. VRA gives us more reliability and more flexibility, allowing us to deploy faster through task automation. However, I can't explain specific ways that it may have helped our business.

How was the initial setup?

The initial setup was complex, although I wouldn't necessarily say that it is because of the solution. Rather, there is complexity because of our environment. I was not part of the implementation team so I do not know all of the details.

It took approximately one month to deploy.

What about the implementation team?

Our in-house team was responsible for deployment. We have some VMware experts in the organization. Approximately five people are required for deployment and maintenance. There is a support engineer, a solution architect, and we are responsible for the level-three support.

What was our ROI?

This is not the type of solution we deploy with the goal of seeing a return on investment. It is mainly used to speed up server deployment and infrastructure deployment. As we are in the banking industry, the fact that we are faster to deliver infrastructure or applications is not part of a return on investment. We deployed the solution in order to provide better quality to our internal clients.

When people out of IT were asking for infrastructure, it took a long time and they were upset. We have started to deploy some shadow IT and the driver behind deploying VRA was to show that we now have the tools to deploy things more quickly. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive product and the high price is starting to become an issue for us.

What other advice do I have?

We are currently using version 7 of the solution but we are transitioning to version 8.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: December 2025
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