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Giap Seng  Tay
Senior IT Manager at a maritime company with 1,001-5,000 employees
Real User
Top 20
Excellent support, feature-rich, and suitable for enterprise environments
Pros and Cons
  • "It has a lot of very good features. The virtual tape library (VTL) feature is most valuable. Overall, it is easy to use."
  • "Feature-wise, it is quite good, but it is very costly. Its price has gone up quite significantly over the years, and that makes people like us look at alternatives."

What is most valuable?

It has a lot of very good features. The virtual tape library (VTL) feature is most valuable. Overall, it is easy to use.

What needs improvement?

Feature-wise, it is quite good, but it is very costly. Its price has gone up quite significantly over the years, and that makes people like us look at alternatives.

For how long have I used the solution?

I have been using this solution for more than 10 years.

What do I think about the stability of the solution?

Its stability is very good.

What do I think about the scalability of the solution?

Its scalability is very good. We have installed it for hundreds of servers.

How are customer service and support?

Their technical support is excellent.

How was the initial setup?

It is quite easy. It is not super easy. We have a lot of different environments. Some of them are quite challenging, but the common environment is quite easy.

What was our ROI?

It is not good for small environments. It is good for huge and complex enterprise environments, and at the end of the day, you get an ROI. I don't recommend it for small environments because out of 50 features, you probably need only two or three features, but you have to pay for all the features. That's why it doesn't suit small environments. You see a return on investment in very complex, multi-platform environments. 

What's my experience with pricing, setup cost, and licensing?

We pay annually. It is a huge figure for us.

What other advice do I have?

It is probably among the top solutions. It has the most features that are there in the market, but its price is making us look at alternatives. We are looking at some of the other options, but we haven't explored many. We are open, and we are evaluating all of them.

I would rate it an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Junior Database Administrator at a comms service provider with 1,001-5,000 employees
Real User
Top 20
A heterogeneous backup and recovery suite with a useful policy-based backup feature
Pros and Cons
  • "The policy-based backup feature is very helpful."
  • "The reporting feature can be improved."

What is our primary use case?

We use Veritas NetBackup Appliance to backup virtual machines from VMware and Oracle Databases. 

What is most valuable?

The policy-based backup feature is very helpful. We don't really use many other features, but we're looking to use more.

What needs improvement?

The reporting feature can be improved. At the moment, we can't acquire the exact information we need from NetBackup. We're looking to improve it on the new system. If I were to look at it performance-wise or storage-wise, it's really complicated to see what's going on. I heard that there's an additional software for that problem, but I didn't really examine it.

For how long have I used the solution?

We've been using Veritas NetBackup Appliance for about four years.

What do I think about the stability of the solution?

Veritas NetBackup Appliance is fairly stable. There were one or two errors in one backup, and we don't know what caused it. Overall, it's been a good experience.

What do I think about the scalability of the solution?

Scalability is very good. 

How are customer service and technical support?

I think they're helping us as much as possible, but they're just saying the problem is with our setup or maybe the internet, or something else. Those problems aren't with them. They say that it's with us, but we can't figure out the problem.

What's my experience with pricing, setup cost, and licensing?

I would tell potential users that it's only worth it if they can use all the features.

On a scale from one to ten, I would give Veritas NetBackup Appliance an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Veritas NetBackup Appliance. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Aziz Serbouti
General Manager at curetech
Real User
Top 20
A stable solution with professional technical support, but it is too expensive
Pros and Cons
  • "NetBackup is based on really good architectural hardware, and Veritas has the best backup and replication technology in the world."
  • "The price needs to be improved because it is really expensive."

How has it helped my organization?

We have heard from many of our customers that they are very satisfied with NetBackup. Also, our technical engineer is very satisfied with the options and with the flexibility of the system, as it can be integrated into many hardware and software technologies.

What is most valuable?

NetBackup is based on really good architectural hardware, and Veritas has the best backup and replication technology in the world.

What needs improvement?

The price needs to be improved because it is really expensive.

For how long have I used the solution?

I have been working with Veritas NetBackup Appliance for approximately four years.

What do I think about the stability of the solution?

We have not had any problems with stability.

What do I think about the scalability of the solution?

There are between 40 and 50 users.

How are customer service and technical support?

The technical support is good. The team in Morocco are very professional and they help us every time, with no problem.  

Which solution did I use previously and why did I switch?

I would also recommend using Nakivo because it is a competitive product. It handles replication well.

However, if the customer wants an appliance then I recommend Veritas because it is more stable and more efficient.

What other advice do I have?

In summary, this is a good product but it is very expensive.

I would rate this solution a four out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Senior Infrastructure Consultant at FORUM INTERNATIONAL
Real User
Top 5
Easy to administer, good technical support, and stable

What is our primary use case?

We use Veritas NetBackup Appliance for backing up data for many environments, such as system backups.

What is most valuable?

This is a good backup interconversion solution because all the masters and the targets backups are on the same system. It is easy to administrate for a single point of access for clients. 

What needs improvement?

The solution could improve by providing more integration and security.

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

The solution is stable and performs well.

What do I think about the scalability of the solution?

We have approximately five customers using this solution.

How are customer service and

What is our primary use case?

We use Veritas NetBackup Appliance for backing up data for many environments, such as system backups.

What is most valuable?

This is a good backup interconversion solution because all the masters and the targets backups are on the same system. It is easy to administrate for a single point of access for clients. 

What needs improvement?

The solution could improve by providing more integration and security.

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

The solution is stable and performs well.

What do I think about the scalability of the solution?

We have approximately five customers using this solution.

How are customer service and technical support?

The technical support is good. They have been responsive.

How was the initial setup?

The installation is easy and took approximately one week.

What about the implementation team?

We did the implementation ourselves with two engineers and one project manager.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution.

What other advice do I have?

I would recommend this solution.

I rate Veritas NetBackup Appliance an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Senior Software Engineer at a transportation company with 1,001-5,000 employees
Real User
Top 5
Reliable, plenty of features, and scalable
Pros and Cons
  • "There are a lot of new features that operate to protect the data from ransomware attacks. They launched the Veritas/Appliances to protect our data. Veritas has been doing its job well."

    What is most valuable?

    There are a lot of new features that operate to protect the data from ransomware attacks. They launched the Veritas/Appliances to protect our data. Veritas has been doing its job well.

    For how long have I used the solution?

    I have used Veritas NetBackup Appliance within the last 12 months.

    What do I think about the stability of the solution?

    Veritas NetBackup Appliance is stable.

    What do I think about the scalability of the solution?

    I have found Veritas NetBackup Appliance to be scalable.

    How are customer service and support?

    They provide a good level of support.

    How was the initial setup?

    The initial setup is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    This solution is expensive.

    What other advice do I have?

    The main difference between Veritas Netbackup and NetBackup Appliance is the NetBackup Appliance provides the built-up system. They have one operating system and they have their own storage in the network of the appliances. We can use our external storage. For example, we can use our storage from Dell, IBM, any other vendor. These are the main differences, with Appliances, everything is in-built.

    I would recommend this solution to others.

    I rate Veritas NetBackup Appliance an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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    Ahmed Sabry
    Team Leader at a financial services firm with 10,001+ employees
    Real User
    Top 5Leaderboard
    Consumes minimal resources and has good fiber channel transport system

    What is our primary use case?

    Our primary use case of this solution is for backup and visualization. We are customers of Veritas.

    What is most valuable?

    I like the fiber channel transport, and that the solution can make it a media server. It saves us a lot of resources, unlike other products which consume a lot of resources.

    What needs improvement?

    The price for Veritas is very high and I'd like to see that reduced. 

    For how long have I used the solution?

    I've been using this solution for seven years. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    This is a scalable solution. 

    How are customer service and technical support?

    Technical support could be improved, the knowledge…

    What is our primary use case?

    Our primary use case of this solution is for backup and visualization. We are customers of Veritas.

    What is most valuable?

    I like the fiber channel transport, and that the solution can make it a media server. It saves us a lot of resources, unlike other products which consume a lot of resources.

    What needs improvement?

    The price for Veritas is very high and I'd like to see that reduced. 

    For how long have I used the solution?

    I've been using this solution for seven years. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    This is a scalable solution. 

    How are customer service and technical support?

    Technical support could be improved, the knowledge base is quite low and it's complicated to deal with them. 

    How was the initial setup?

    The initial setup is very easy, it took around two hours. We used a Veritas consultant. We deal with the maintenance ourselves.

    What other advice do I have?

    I would recommend this solution.

    I rate this solution an eight out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Presales Engineer at a tech services company with 51-200 employees
    Reseller
    Top 5Leaderboard
    Easy to use, performs well, stable, and the support is good

    What is our primary use case?

    We use Veritas NetBackup Appliance to implement backup solutions.

    What is most valuable?

    It is easy to use and the performance is good.

    What needs improvement?

    I would like to see it integrate with SaaS, and with appliances in the cloud. It could be better integrated with other platforms.

    For how long have I used the solution?

    I have been selling Veritas NetBackup Appliance for one year.

    What do I think about the stability of the solution?

    Veritas NetBackup Appliance is a stable solution.

    How are customer service and technical support?

    Technical support is good.

    How was the initial setup?

    I was not involved in the initial setup. Our system engineers maintain this solution.

    What's my experience with pricing, setup cost, and

    What is our primary use case?

    We use Veritas NetBackup Appliance to implement backup solutions.

    What is most valuable?

    It is easy to use and the performance is good.

    What needs improvement?

    I would like to see it integrate with SaaS, and with appliances in the cloud. It could be better integrated with other platforms.

    For how long have I used the solution?

    I have been selling Veritas NetBackup Appliance for one year.

    What do I think about the stability of the solution?

    Veritas NetBackup Appliance is a stable solution.

    How are customer service and technical support?

    Technical support is good.

    How was the initial setup?

    I was not involved in the initial setup.

    Our system engineers maintain this solution.

    What's my experience with pricing, setup cost, and licensing?

    Licensing is priced per capacity. The licenses are purchased on appliances with the capacity they require.

    License fees are paid yearly.

    What other advice do I have?

    I would recommend this solution to others.

    I would rate Veritas NetBackup Appliance a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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