Head of Information Security at a financial services firm with 51-200 employees
Real User
Highly successful in detecting red team engagements and giving clear broad-level assurance
Pros and Cons
  • "The administrative privilege detection feature is the most valuable feature. The admin accounts are often highly accessible to the high-risk component of the environment. If those accounts are compromised or are being used in a suspicious manner, that's high-fidelity events for us to look into."
  • "Integration with other security components needs improvement. It should have true integration as opposed to just being a separate pane of glass."

What is our primary use case?

We use Cognito.

The biggest challenge we face in protecting the organization against cyber attacks is mean time to detection, operating from a position of an assumed breach. Then being able to detect breaches or malicious traffic within the environment as quickly as possible to reduce dwell time.

We have a small environment with only 300 users. It's very technically focused given the market that we operate in. There are two data centers, four offices, a small IT and security team. Cognito allows us to make the best investment for the most return, given we don't have dedicated SOC analysts looking at a SIEM environment.

How has it helped my organization?

Cognito is highly successful in detecting red team engagements and giving clear broad-level assurance and confidence in the product.

It captures network metadata at scale and enriches it with security information. The add-on of Recall is an invaluable investigation tool. It's able to look back and triage incidents.

We have been enabled to do things now that we could not do before: 

  • There is more detailed visibility into network behavior. 
  • We have the ability to pull out anomalies. 
  • The high-fidelity alerts allow our team to focus on what's important.

What is most valuable?

The administrative privilege detection feature is the most valuable feature. The admin accounts are often highly accessible to the high-risk component of the environment. If those accounts are compromised or are being used in a suspicious manner, those are high-fidelity events for us to look into.

Its ability to reduce alerts by rolling up numerous alerts to create a single incident or campaign for investigation is very useful. Given that we are not a dedicated SOC environment, having to trawl through several false positives is not something that we have the capacity for.

Cognito theoretically provides us with visibility into behaviors across the full lifecycle of an attack in our network beyond just the internet gateway. It has not been fully tested. But hypothetically it would give us full visibility into your attack chain.

We use privileged account analytics for detecting issues with privileged accounts.

What needs improvement?

Integration with other security components needs improvement. It should have true integration as opposed to just being a separate pane of glass.

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For how long have I used the solution?

I have been using Vectra AI for three years. 

What do I think about the stability of the solution?

Their stability is bulletproof. 

What do I think about the scalability of the solution?

We're using it across our entire estate, so we don't have plans to increase usage. It's been adopted 100%. 

How are customer service and support?

Their support is excellent. They're very responsive. Exactly as you would hope for from a vendor, which is rare.

Which solution did I use previously and why did I switch?

Vectra AI displaced an EOL North South solution.

How was the initial setup?

The initial setup was very straightforward. 

We had appliances in each physical data center. It took three or four days to see results.

Deployment time is equivalent to other solutions we have tried. The learning curve and speed of efficiencies are higher coming from Vectra.

What about the implementation team?

We deployed it with the assistance of Vectra. Our experience with them was exceptional. The engineers knew the product. Vectra is extremely responsive to assisting with technical issues. It was a very good experience.

What was our ROI?

It's hard to scientifically quantify ROI but I would say we have seen ROI, certainly from the risk and threat perspective.

After we deployed the solution it instantly began to add value to our security operations.

What's my experience with pricing, setup cost, and licensing?

Pricing is comfortable. I have no issues with the pricing structure at the moment.

There are no additional costs that I'm aware of unless you layer on MSP, additional soft services, or professional services. But for the solution itself, I don't believe there are.

Which other solutions did I evaluate?

We looked at Darktrace. 

What other advice do I have?

I think the solution would help the network, cybersecurity, and risk reduction efforts in the future if we were to adopt a SOC, it would be a key threat feed to that environment. As they continue to iterate and enhance the product, it's a critical security component for us now and for the future.

Two security senior analysts work on this solution.

My advice to anybody considering this solution is: don't delay. It does exactly what it's sold to do. It does it efficiently and effectively.

I would rate Vectra AI Cognito a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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CIO at General Transmissions
Real User
Top 20
Good filtering capabilities, simple to implement, and has helped to stop some attacks
Pros and Cons
  • "The automatic filtering that they provide is valuable. The logic inside that makes some detections instead of us is very useful. We are confident that if we are just looking into it and there is nothing, nothing could happen."
  • "We are using SMB 3.0, which is an encrypted protocol. When we get some alerts or something, we cannot go deep into the protocol to see what's wrong because it's encrypted. We need to decrypt the protocol in another way, which is quite difficult. We might go back to SMB 2.0 just for this reason, but that's not a good solution."

What is our primary use case?

We wanted something to understand what's happening on the network of the company, and we wanted something to protect us against attacks and cyber activities. We wanted visibility into our network and all the threats that we're facing.

How has it helped my organization?

It has helped improve our mean time to identify, but I don't have the metrics on time savings because we didn't have anything for that previously.

It hasn't had any effect on the productivity of our organization’s SOC, but it has had a great effect on security.

In terms of the effect of Vectra AI Attack Signal Intelligence for empowering security analysts within our organization to take intelligent action, we are looking at the right risks and nothing more. We save some time for sure, and we empower our security with it. Previously, we couldn't see anything, but now, we are seeing some of the things, and we have already stopped some attacks with it.

What is most valuable?

The automatic filtering that they provide is valuable. The logic inside that makes some detections instead of us is very useful. We are confident that if we are just looking into it and there is nothing, nothing could happen. That's great.

It's simple to implement. It's simple to analyze. The dashboard is very smart and clean. It's very easy to check something. There are a lot of tools to analyze the detections. It's great.

What needs improvement?

We got two problems that couldn't be solved because of the philosophy of the product. We are using SMB 3.0, which is an encrypted protocol. When we get some alerts or something, we cannot go deep into the protocol to see what's wrong because it's encrypted. We need to decrypt the protocol in another way, which is quite difficult. We might go back to SMB 2.0 just for this reason, but that's not a good solution.

We did some penetration tests and tried to get some hashes or encrypted passwords from Active Directory. Those hashes didn't provide alerts into Vectra. Vectra doesn't survey them, which is quite problematic because it's a very common attack. They said that it's not the only aspect that would come with that kind of attack, but when somebody tries to get a lot of hashes, we would like that there is an alert because that seems like the start of an attack.

For the hashes issue, it could be very easy for them to make the improvement. They can just change a rule, and that's it, but for encrypted protocols, it could be trickier.

For how long have I used the solution?

We have been using this solution for two to three years.

What do I think about the stability of the solution?

There is no problem with stability. Sometimes, alerts can come later. For example, for Office 365, we got the alert one day late, but the problem was coming from the Microsoft side.

What do I think about the scalability of the solution?

We just have one, and that's enough for our needs. Its scalability is good for us because we just have one with multiple probes at the same cost, so that's fine for us.

How are customer service and support?

Their support is very good. They have knowledgeable people with great knowledge of cyber security and cyber risks. I'd rate them a 10 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We weren't using any solution before. We went for Vectra AI because we wanted something to have visibility. We were completely blind to what could happen on the network. With Vectra AI, we aren't so blind.

What was our ROI?

We stopped some attacks. An attack could cost a lot more than the cost of Vectra. For example, we got an attack before that cost us $100,000. So, Vectra's cost is not so high. The cost of an attack could be worse. If we got encrypted data, it could be worse because we would have to stop the factory, which would cost a lot.

What's my experience with pricing, setup cost, and licensing?

Its cost is too much. It's an investment that we can afford. It's a lot, but it's worth it.

Which other solutions did I evaluate?

We evaluated Darktrace and one more solution. We also evaluated some SOC and SIEM systems, but we found Vectra AI to be better in comparison to other solutions. It was simple to implement and analyze.

What other advice do I have?

I'd rate Vectra AI a 10 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Vectra AI
May 2023
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Security Center Coordinator at a comms service provider with 11-50 employees
Real User
Keeps up with our network traffic and provides context to alerts
Pros and Cons
  • "It keeps up with the network traffic, which is a good thing. It provides more context to plain alerts compared to using an older system. So, it helps an analyst reduce the information overload."
  • "I would like more integrations with IOCs and threats currently on the Internet. I would also like to know which threats are based on zero-day attacks, current botnets, etc. Therefore, I would like more information on external threats."

What is our primary use case?

From our research network in Sweden, we use it to communicate to and from the Internet. The deployment is on our Internet-facing services. We facilitate monitoring for universities who need this as well.

One of the biggest challenges facing us today is data growth and the continual diversification of the IT landscape. It is a very heterogeneous model, where you have on-premises, hybrid, and cloud solutions, as well as service providers, where everything is communicating back and forth towards each other.

We just have one SOC in Sweden.

How has it helped my organization?

It keeps up with the network traffic, which is a good thing. It provides more context to plain alerts compared to using an older system. So, it helps an analyst reduce the information overload. 

Vectra AI triages threats and correlates them with the compromised host device. That is how the functionality works. It helps us prioritize which hosts to look into.

What is most valuable?

It works over the hours when an analyst is not available, so the work keeps going. It can help you prioritize certain traffic patterns and things that you need to handle.

It is a good system that goes hand in hand for both junior and senior analysts. I see it as a nice add-on there.

What needs improvement?

I would like more integrations with IOCs and threats currently on the Internet. I would also like to know which threats are based on zero-day attacks, current botnets, etc. Therefore, I would like more information on external threats.

For how long have I used the solution?

We have been using it for evaluation and collaboration together with our customers for the past two years. We have had it in our own production environment for half a year.

What do I think about the stability of the solution?

We haven't had any major disruptions. We had one hardware error after delivery, but that was taken care of.

Not much maintenance is needed.

What do I think about the scalability of the solution?

It scales nicely since they separate the sensor node from the brain node.

You can scale up to sensors and separate the architecture as you grow. So, you can define your initial steps first. then have a more mature hardware later on.

We are a team of less than 10 people. We have network engineers, security analysts, incident handlers, and operators. We have a broad team.

How are customer service and support?

We have only had direct contact with the customer success team, and that has been great.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used open-source SIEM models. We switched to Vectra AI to help with the automation of alerts.

How was the initial setup?

The initial setup was fairly straightforward.

The deployment was done over the pilot phase. We changed the links and aggregation a bit on the networking side, but the work was fairly quick.

What about the implementation team?

We had a good dialogue with Vectra regarding the initial setup.

What was our ROI?

After deploying Vectra AI in our network, it began to add value to our security operations within a week.

We have not yet seen ROI, but we are growing our usage. We need to offload at least one analyst or have it do the work of a couple of analysts over time. 

What's my experience with pricing, setup cost, and licensing?

We had a pricing meeting for the solution, where we set up a certain set of requirements that Vectra could fit on both price and quality.

Which other solutions did I evaluate?

We evaluated three or four different solutions.

Vectra's licensing model could scale to our research network, which has multiple, 100-gigabit links. Other competitors could not scale that for us. 

What other advice do I have?

Set up specific threat scenarios that you are looking into, then monitor and evaluate on that. For example, it could be a botnet or certain user behavior. Also, the solution works best within an enterprise.

We are currently evaluating upgrading our SIEM and EDR technologies. When we extend our scope of the traffic that we are monitoring, Vectra AI will possibly enable us to do things that we could not do before, which would be a nice side effect.

There are still quite a lot of alarms coming in. It helps to reduce the amount of alerts that an older IDS-based system would have had. While there are still a lot of alarms, there are less alarms than the traditional IDS.

I would rate the solution as nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Przemyslaw Cichochki - PeerSpot reviewer
Security Consultant at a healthcare company with 10,001+ employees
Consultant
Top 10
Focuses on the internal network and is stable but needs one place to manage multiple brains
Pros and Cons
  • "I like the way that Vectra AI focuses on the internal network. Nowadays, most of the attackers are already inside, and they can be inside for many years before they start attacking. With normal monitoring, it's quite difficult to find them."
  • "What is most important for us is to have one place where we can manage a few brains because we are based on a zero-trust network. As a result, each customer needs to have a separate brain. For the SOC team, we need to have one place where the SOC analyst can go to visit the website and from that site manage all of the customers. Right now, Vectra AI doesn't have this capability, and I would really like to have this feature."

What is our primary use case?

We wanted to have an additional layer of protection. We have the standard IDSs and were looking for solutions that provide additional security features.

We are still in the deployment phase and hope to be in production mode soon.

What is most valuable?

I like the way that Vectra AI focuses on the internal network. Nowadays, most of the attackers are already inside, and they can be inside for many years before they start attacking. With normal monitoring, it's quite difficult to find them.

Vectra AI checks the behavior of the systems. It's much better than, for example, McAfee IDS, which also has some behavioral capabilities. With Vectra AI, it is possible to get some more hits.

What needs improvement?

What is most important for us is to have one place where we can manage a few brains because we are based on a zero-trust network. As a result, each customer needs to have a separate brain. For the SOC team, we need to have one place where the SOC analyst can go to visit the website and from that site manage all of the customers. Right now, Vectra AI doesn't have this capability, and I would really like to have this feature.

For how long have I used the solution?

We have been using it for almost two years.

What do I think about the stability of the solution?

So far, the stability of Vectra has been good compared to that of McAfee IDS. I really like the automatic updates because I am the security engineer and responsible for the tools. I have less work to do, which is really nice.

In the beginning, when we had less throughput, the stability was quite nice, but now, we are reaching 25 GB of throughput. The current device is only capable of 20 GB. I do see some slowness, but I believe that it will be solved by the new brain.

What do I think about the scalability of the solution?

To scale, you would need to know the data center and its average throughput to order the correct brain. We have around 13,000 IPs right now, but we're still growing. The only limitation I see with Vectra AI in terms of scalability is that we cannot have one place to manage all of the brains. Besides that, it's quite straightforward; at each site, we need to have a brain, a physical or virtual one.

How are customer service and support?

Regarding technical support, I am in direct contact with a few people at Vectra. I enjoy cooperating with them. However, it hasn't gone that well with a ticket I created. We had to contact them after waiting for a few weeks. Overall, I'd give technical support a five out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

In the beginning, we had some problems because of a misunderstanding between my company and Vectra. During that time, it was quite challenging, but nowadays, everything is straightforward for us. For example, I'm planning the implementation of the new data center, and it's quite straightforward.

We have already deployed all of the sensors and brains. We are waiting for B101 because we need to have a bigger brain and also want to have one on standby. Once we receive the brains, we will deploy integrations with Vectra.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are quite straightforward because they're based on IP licenses. As a result, they are easy to count.

What other advice do I have?

From a deployment and operations perspective, it's quite nice. Therefore, I'd give an overall rating of seven out of ten. However, I look forward to increasing the rating when we move into the production phase and see the real output from Vectra AI.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Network Engineer at a comms service provider with 501-1,000 employees
Real User
Top 20
Clean UI with great performance and has fewer false positives than some competitors
Pros and Cons
  • "Vectra AI helped our team be more productive and save time. We have less work thanks to it."
  • "One of the things I am not so happy about when it comes to Vectra is the scoring board."

What is our primary use case?

Our primary use cases for this solution are detection and then investigation afterward.

How has it helped my organization?

Vectra AI helped our team be more productive and save time. We have less work thanks to it.

We have not had any real threats so far.

Vectra AI helped improved our mean time to identify.

What needs improvement?

One of the things I am not so happy about when it comes to Vectra is the scoring board. 

In Darktrace, you can point or click on any client and see any connections that have been made directly in the dashboard. You don't have to go to recall. This is likely why Darktrace isn't as fast as Vectra, but it would still be nice to see this feature in Vectra. In addition, Darktrace has an advanced mode, but you are also able to see it directly in the main dashboard. This would be great to see in Vectra as well. 

For how long have I used the solution?

We started implementing the tool around November. It is a step-by-step process for us because we have several locations and my team was not implementing it independently. We have another team that has to drive to the location. We finished the last location in mid-January.

What do I think about the stability of the solution?

Vectra AI is a stable solution. It works. 

What do I think about the scalability of the solution?

Vectra AI's scalability is fine. We have a brain, we have a lot of centers, and the solution is easy to implement. Everything works.

How are customer service and support?

The tech support is great. Whenever we had a problem, we got an answer immediately. This helps with having a general feeling that everything works in a solution.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used a different tool, Darktrace. We used it for four years. The management told us to look for other tools. This was after we switched our main network hardware. We contacted Vectra and took the next step. We were just comparing different tools when we decided to go with Vectra. There were many different tools that were similar but we ultimately chose Vectra. Compared to Darktrace, Vectra's UI is much cleaner, there is less noise, and the performance is way better in the graphical interface. We get much fewer false positives. We also have to put less work into this tool, which is great for companies with small teams.

How was the initial setup?

I was involved in the deployment from start to finish. It was fairly straightforward. The support we received was very good. When we had questions, they were answered immediately by the support engineer assigned to us.

What was our ROI?

I can't speak to whether or not we have seen a return on investment with this solution because we have not had any real threats so far.

What's my experience with pricing, setup cost, and licensing?

As far as pricing goes, my only reference point is Darktrace. Their pricing is pretty even, which is a fair price.

What other advice do I have?

We have not yet tested the whole tool in a penetration test. However, I would nonetheless give it at least an eight out of ten, with one being the worst and ten being the best. 

Right now, we have a good understanding of the UI and I know that there have been improvements to the visualization. The scoring redirects your focus to things that you should be looking at. The tool we used before Vectra was Darktrace. It was similar to where Vectra is heading now. With the scoring system, Vectra is a better solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CSirt Manager at a construction company with 10,001+ employees
Real User
Top 20
Helps us to have more visibility in terms of what happens in our network and the network at large
Pros and Cons
  • "Scalability wise, we have many sensors, and Vectra AI seems to handle them all very well."
  • "The UI/UX and detection could be improved. More detections of specific security events could be useful. We've had a few incidents that were not detected by Vectra. The teams are working on it right now, but more detection is always better."

What is our primary use case?

We use Vectra AI to detect incidents because we have offices in 50 countries and 30 to 40 sensors around the world.

We want to be able to have a sensor or a foothold in as many offices as possible, and Vectra AI helps us achieve that goal.

How has it helped my organization?

Vectra AI helps us to have more visibility in terms of what happens in our network and the network at large. It increased our understanding and our ability to respond and clean up.

What is most valuable?

In terms of valuable features, I like the ability to record the traffic and the metadata in the traffic. I also like the ability to rewind the past and be able to understand what happened. Some of my colleagues like the ability to investigate incidents.

Vectra AI has had a positive effect on the productivity of our company's top teams. They use it a lot to understand what's going on. However, we still need to teach people how to use it to its full potential because it's quite a complicated product.

The Sidekick MDR service is quite important to our organization’s security monitoring and management. The Sidekick team is able to give us the ins and outs of what's going on with some incidents. They are able to triage and help us to focus on a particular part of detection. They also gave us advice on how to configure some parts of the product. The two people I worked with from the MDR service are really good at what they do, and it's quite nice to work with them.

What needs improvement?

The UI/UX and detection could be improved. More detections of specific security events could be useful. We've had a few incidents that were not detected by Vectra. The teams are working on it right now, but more detection is always better.

Vectra AI is quite good at threat detection, however, it cannot respond to threats and attacks in real time by itself. It has to have plugins with other components, such as EDR or other software, to be able to respond properly. By itself, Vectra AI cannot do much, but it's powerful enough to pilot other software.

For how long have I used the solution?

I've been using Vectra for nine months now.

What do I think about the stability of the solution?

Vectra AI's stability is quite good.

What do I think about the scalability of the solution?

Scalability-wise, we have many sensors, and Vectra AI seems to handle them all very well.

We have 30,000 devices across 50 countries with close to 2,000 offices. It's an enterprise-scale environment, and Vectra AI has not had any issues.

How are customer service and support?

The engineer who deploys Vectra at my company seeks perfection, and he wasn't happy with everything. However, Vectra's technical support staff handled all of his requests quite well. I would rate them an eight out of ten.

How would you rate customer service and support?

Positive

What other advice do I have?

The product is quite good, and we have a good relationship with the customer success managers and other teams as well.

Overall, I would rate Vector AI an eight on a scale from one to ten with ten being the best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Security Engineer at a legal firm with 1,001-5,000 employees
Real User
Top 20
Improves network visibility and has boosted our productivity
Pros and Cons
  • "The fact that we get the visualization of what's happening on our network, which is a way of improving our security in-depth is most valuable."
  • "I think Vectra AI's automation, reporting, and integration could be improved."

What is our primary use case?

We have a basic Vectra environment because we mainly only use the NDR for the solution's options. We do mainly filled logins, anomalies, and network flow monitoring.

How has it helped my organization?

Vectra AI helped improve our mean time to identify by allowing us to have visibility and reveal some hidden or unknown things.

Vectra AI has had a positive impact on the productivity of our SOC team which is an external party. It as well had a positive impact on our IT environment for detection purposes, adapting, and hardening.

What is most valuable?

The fact that we get the visualization of what's happening on our network, which is a way of improving our security in-depth is most valuable. That's because with the information we get out of Vectra, we know how to adapt and modify things in our network.

Regarding Vectra AI attack signal intelligence, it is providing us with information on how to adapt or protect ourselves against certain attack vectors. This feature is quite helpful.

What needs improvement?

I think Vectra AI's automation, reporting, and integration could be improved.

For how long have I used the solution?

I have been using this solution for two years now.

What do I think about the stability of the solution?

It's stable as it performs as we expected.

What do I think about the scalability of the solution?

If you have enough power or bandwidth to deploy another sensor, the scalability of this solution shouldn't be very complex.

How are customer service and support?

I would rate the technical support of the Vectra AI solution a seven, on a scale from one to ten, with one being the worst and 10 being the best. The reason for this rating is that they always deliver what we expect and that's good enough for us. The reason that the rating is not a ten, is that we always need to let people improve themselves.

How would you rate customer service and support?

Neutral

How was the initial setup?

I joined the deployment project at a later stage and I worked on deploying the sensors and tuning false positives and similar things. My experience when it comes to deployment was quite good as we had good hands-on engineers which is why the implementation went well. Our deployment was straightforward with our hands-on approach.

What was our ROI?

When it comes to ROI, in certain places we saw the return and in certain places we didn't. When it comes to security investments and tooling of security, the return on investment takes a bit longer and you always see your investment back. At one point something will happen and you will start using the tool for the reason you bought it.

What other advice do I have?

Before Vectra, we didn't have any feasibility of our network net flow, so this solution gives us a better view of what has been happening on our network and this is what we're trying to solve by implementing Vectra.

We are not using the flood detection response platform.

We are not using Vectra MDR services.

Overall, I would rate this solution a seven, on a scale from one to ten, with one being the worst and ten being the best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Network Engineer at a university with 1,001-5,000 employees
Real User
Top 20
Improves the mean time to identify and is stable
Pros and Cons
  • "We often use the new feature to create PCAP files from the whole data traffic. It makes it much easier to find network problems such as whether the server is responding to a request. It has nothing to do with security, but it helps a lot to find other problems."
  • "For S&D account scans, it would be easier if Vectra AI could triage with users. If a client uses a lot of accounts, then it could indicate that these accounts are benign, for example. That would help a lot."

What is our primary use case?

We need to move our whole data traffic over the core switches. We also want to secure our network and have it integrated into our vCenter and into our Active Directory.

We have 18,000 IP addresses, and in Recall, we have uploads from about 250 GB per day.

How has it helped my organization?

One year ago, we found notebooks that were compromised with Emotet. Vectra saw that the client performed search requests to the Active Directory for a keyword root and contacted domains that are known for Emotet.

Vectra AI also found that a notebook had permanent contact with a domain outside our network.

What is most valuable?

We often use the new feature to create PCAP files from the whole data traffic. It makes it much easier to find network problems such as whether the server is responding to a request. It has nothing to do with security, but it helps a lot to find other problems.

Vectra AI helped improve our mean time to identify. For example, the Sophos client doesn't recognize anything, and without Vectra AI, we wouldn't be able to identify problems. It does it quickly.

We use the Sidekick MDR service. It's very important to us because it gives us another layer of security and a second pair of eyes. We have learned a lot from the Sidekick.

What needs improvement?

For S&D account scans, it would be easier if Vectra AI could triage with users. If a client uses a lot of accounts, then it could indicate that these accounts are benign, for example. That would help a lot.

For how long have I used the solution?

I've been using Vectra AI since 2020.

What do I think about the stability of the solution?

We have not had any problems with stability.

How are customer service and support?

Vectra's technical support is very fast. They have been able to resolve the tickets I created very quickly. I would rate technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment is easy. You have to give them an IP address, plug it into the switch, and then get started.

What was our ROI?

We have seen an ROI. The cost of security breaches outweighs the cost of Vectra AI.

What's my experience with pricing, setup cost, and licensing?

Vectra AI is not a cheap solution.

Which other solutions did I evaluate?

We evaluated Vectra AI and CyberSense and did POCs with both. We observed that Vectra AI was better because we can see everything. CyberSense uses a different technology. For example, it creates an Active Directory that isn't used. If someone connects to this Active Directory or starts requests, then we will get an alert. However, we think Vectra uses a better way because we can see more. It also has better technology.

What other advice do I have?

Overall, I would rate Vectra AI at ten on a scale from one to ten, with ten being the best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: May 2023
Buyer's Guide
Download our free Vectra AI Report and get advice and tips from experienced pros sharing their opinions.