I've been making some accelerators using it. Each Customer Relationship Management page in the telecom industry has a similar kind of structure, so things do not change a lot. I'm creating an accelerator that can log into a CRM and quickly perform specific tasks as per requirements. For example, the robot will log on to a CRM page, will add updated user information, and check the details of user requests. Another case could be creating specified user service requests and monitoring their status for service efficiency.
RPA Developer at a tech services company with 51-200 employees
Good automation tool that helps reduce labor cost and increase efficiencies
Pros and Cons
- "There’s a good level of maturity in the UiPath framework."
- "UiPath is not that fast."
What is our primary use case?
How has it helped my organization?
We're automating a bunch of processes in the telecommunication industry. We’re implementing RPA solutions in the biggest telecommunications company in my country. Our main focus was to increase the return on investment. What we tried to do was reduce the time, reduce the manual labor costs and errors, and increase efficiency.
The big picture is to work towards reducing labor costs and creating solutions that are required to enhance your efficiency. This also streamlines process workflows when handling robot exceptions.
What is most valuable?
The drag-and-drop features and the activities that are pre-made are useful. It's a big plus for UiPath. Whenever I use it, I can do all kinds of work with it and it's really easy. For example, if you have to store data in a dictionary or make a list, there are all kinds of ways to do it. You can do almost anything using UiPath.
The community is very good. I get 90% of my questions answered there.
There’s a good level of maturity in the UiPath framework. Once you get hands-on experience with it and once you are a little bit familiar with it, it becomes really interesting to make automation.
Another thing to add would be queues. It gives you the power to assign multiple bots to any item in the queue and you can monitor the activities and status in the queue.
UiPath enables us to implement end-to-end automation. Once you have hands-on experience with it, you don't even have to think about the steps. There are hundreds of activities to help you to carry out any solution. It enables you to perform endpoint processes really efficiently.
When you compare the solution to other automation companies, like Automation Anywhere or Microsoft Power Automate, UiPath has the biggest community, and that really helps you a lot. Whatever questions we have will get answered due to the extremely helpful and active community. You get answers pretty quickly as well. Most questions I have are already addressed there. It adds a lot of value to UiPath and plays a major role in our success.
I have done a few UiPath Academy courses. I have not gotten certifications, however, UiPath has advanced certifications and material on the website that lays out those certifications. They have a lot of tutorials to let you get deep into the product.
It's helped speed up our digital transformation. Our main focus has been on automation and increasing efficiencies while reducing errors and costs. Automation helps significantly reduce human error.
What needs improvement?
The ease of building automation using UiPath is appreciable. In the beginning, it was a bit difficult as you have to know about C# and VB Script. I come from a Python background. If you are making a list, for example, in Python, it’s very simple. There isn’t that much complexity. If you're doing list manipulation and dictionary manipulation, you have all kinds of data structures. However, when it comes to UiPath, it is not as simple since you have to be very certain about what you're writing.
There are some things missing in UiPath. There used to be an activity where you could just add an item. This activity is now gone. Some of the things in UiPath are changing. This is a bit difficult due to the fact that, if a beginner is trying to add something to a dictionary, they'll have to look through the community's communications and then they might figure out that the old ways are gone. But that is not always the case, there have been better and newly modified activities like ones that help choose selectors for UI Automation.
UiPath is not that fast. They do have an option to increase the speed of processes. You can increase their speed in the settings. However, whenever you do that, the chances of it curbing the flow at some point is higher.
Buyer's Guide
UiPath Platform
August 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
914,109 professionals have used our research since 2012.
For how long have I used the solution?
I've been using it for the last three months. I jumped into this field of automation about six months ago. I have explored Power Automate, Robocorp, and Automation Anywhere during this time. UiPath, however, has been a good experience so far.
What do I think about the stability of the solution?
The stability is okay and chances of bottlenecking are not much. Occasionally there are some errors and the robots do crash but overall that is not an issue.
What do I think about the scalability of the solution?
It's a mature product; it can scale well. It's pretty sophisticated so you can get a lot of scalability in the automation process.
How are customer service and support?
I have not contacted technical support. I'm a beginner, and usually, I turn to the UiPath community forums. Many problems are answered right in the community itself.
Which solution did I use previously and why did I switch?
I was using Autosphere before UiPath. I've also used Automation Anywhere and Robocorp. UiPath is for developers and business users. UiPath is far superior to Automation Anywhere, however, when it comes to speed, I feel that Autosphere and Robocorp are faster than UiPath.
How was the initial setup?
I was not involved in the initial deployment.
They do give a bit of support with processes. However, after a few months, the solution does require some maintenance. We also supply support and our clients hardly need it anymore.
What's my experience with pricing, setup cost, and licensing?
The cost used to be fine, however, Microsoft has reduced its costs significantly and that's going to be a challenge for UiPath. In comparison to other automation products, UiPath is reasonable.
What other advice do I have?
I'm an end-user and an administrator.
I'm not using the AI functionality apart from OCR-related solutions. However, there is a huge market for it.
I would rate the solution nine out of ten. This solution offers a lot. It's a good product to try.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Automation Engineer at a tech services company with 51-200 employees
Building automations in UiPath is done through simple activities
Pros and Cons
- "The Excel automation in UiPath is very easy to use. Even for complex scenarios, we can easily automate the process. And that is true for email automation as well."
- "When it comes to web automation, a change order should be able to be handled more easily."
What is our primary use case?
I have automated finance use cases, as well as banking, NOC, and call-center use cases. I have also done email and Excel automations.
How has it helped my organization?
It has definitely reduced the cost of the process I have automated. It has reduced the number of employees required for some processes and improved process efficiency. It has improved accuracy and error rates. All of these factors reduce the cost of the processes.
Because there is no human involvement and there is a fixed flow that bots follow, it has minimized the human errors that occurred before.
What is most valuable?
The Excel automation in UiPath is very easy to use. Even for complex scenarios, we can easily automate the process. And that is true for email automation as well.
Building automations in UiPath is done through simple activities. We just drag and drop into a workflow, build the flow, and execute it. It's that simple.
We use UiPath Academy courses as well, and they give us an idea of how we can use it professionally. They have given us a complete idea of how to use the solution.
What needs improvement?
When it comes to web automation, a change order should be able to be handled more easily.
For how long have I used the solution?
I have been using UiPath for almost three years.
What do I think about the stability of the solution?
Compared to other tools, UiPath is very stable, as well as easy to install, manage, and upgrade.
What do I think about the scalability of the solution?
It is more scalable than Automation Anywhere.
How are customer service and support?
I have not contacted their technical support.
What's my experience with pricing, setup cost, and licensing?
UiPath has more costly licenses than Automation Anywhere and, of course, Power Automate.
Which other solutions did I evaluate?
There are multiple differences between UiPath and Automation Anywhere. Automation Anywhere has a good handle on desktop automation as well as its IQ Bots for document understanding.
What other advice do I have?
I would rate UiPath at seven out of 10 overall.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner and Reseller
Buyer's Guide
UiPath Platform
August 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
914,109 professionals have used our research since 2012.
RPA Developer at a tech services company with 51-200 employees
Easy to build automations, and has helpful Academy courses, but can be expensive
Pros and Cons
- "The product enables us to implement end-to-end automation."
- "We've tried to use test automation, however, I'm not sure how well it works."
What is our primary use case?
We primarily use the solution for automation.
How has it helped my organization?
UiPath has been quite useful for the organization. It's helped reduce workloads.
What is most valuable?
The processing time is the best aspect of the solution. There are also fewer coding requirements. It takes less time to develop and implement projects using UiPath for this reason.
It's easy to build automation. The organization has a variety of projects and we can complete the projects faster using automation using UiPath.
The product enables us to implement end-to-end automation.
We use the UiPath user community. If you have any doubts about what you are doing, you can turn to the community and they'll answer your questions - which is very helpful.
The Academy courses are very useful. If you want to do any certifications, it's very simple.
We use the AI functionality. It helps automate processes that are more involved. However, it's something the team works on; I don't know much about it.
The solution helps us reduce human error as we can run many projects without much human involvement. Once we reduce human interactions, we can reduce human error quite significantly.
It's also helped us free up employee time thanks to the automation. It's freed up maybe 30% to 40% of our time since we started implementing automation.
What needs improvement?
We've tried to use test automation, however, I'm not sure how well it works.
For how long have I used the solution?
I've been using the solution for one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
We took about three or four months to deploy the solution. The process itself is moderate. We were able to manage the process ourselves. While it's rather easy, it does take some time.
What's my experience with pricing, setup cost, and licensing?
The licensing cost is quite high. It could be reduced.
What other advice do I have?
I'm an end-user of UiPath. I'm an RPA developer.
I'd rate the solution seven out of ten. There should still be more opportunities to make the solution less expensive.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
RPA Developer at a tech vendor with 10,001+ employees
Good for end-to-end automation, easy to implement, and reduces human error
Pros and Cons
- "It reduces the manpower needed. It helps us automate large projects."
- "UiPath should improve the document understanding a bit."
What is our primary use case?
We use the solution for task automation.
What is most valuable?
The automation for building tasks is good. It reduces the manpower needed. It helps us automate large projects.
It's easy to create automation with the solution. Once we understand the process, we can easily create an automation.
We use end-to-end automation. It helps us remove the need for manual labor.
We are satisfied with the user community UiPath offers as well.
The solution has helped simplify projects and our requirements.
We've used the Academy courses. Anyone can access it. It's great that anyone can take advantage of it. You don't need to be technical.
The solution has reduced the cost of digital transformation.
It's helped reduce human error by 100%.
The solution has freed up employee time.
What needs improvement?
UiPath should improve the document understanding a bit.
For how long have I used the solution?
I have been using the solution since 2021.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We have 50+ users using the solution.
It's scalable.
How are customer service and support?
Technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use a different solution.
How was the initial setup?
The deployment was not complex. It's easy. We had to test it a bit manually. Once we were sure we had the right requirements in place, we implemented it.
It only takes ten minutes to deploy the solution.
When you change the version of the solution, there is some maintenance required.
What's my experience with pricing, setup cost, and licensing?
We've used the enterprise version of the solution.
What other advice do I have?
We're developers. We have customers that use UiPath.
We can implement the AI functionality, however, we haven't used it yet.
I'd rate the product nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
RPA Developer
Easy to build automations, has many great integrations, and offers helpful support
Pros and Cons
- "The user community is definitely useful."
- "We'd like the upgrades to be a bit easier and more flexible."
What is our primary use case?
I'm using the solution for web applications and for integration.
How has it helped my organization?
The solution has improved our organization by improving processes, including documentation processes. We're able to increase our capabilities. We can use it to help us with large projects. Over the years, it's helped put less pressure on the server.
What is most valuable?
The integration services are quite effective. There are so many integration partners available. For example, we can use the solution with Jira.
It is easy to build automations. We use it to automate processes. We can use the product to automate good causes like sustainable production. However, we work more with web processes as opposed to good causes.
We do use it for end-to-end automation. We can ingest documentation, do a development phase and make our application. It's important to have this end-to-end capability. It helps us gain more knowledge and control.
The user community is definitely useful. If you have any issues or need something explained, you can use the community and gain more knowledge. We can share our knowledge as well. It helps clarify. It helps us interact with other humans to gain insights.
It's helped lower our on-premises footprint. It's important to us to be able to reduce the on-prem footprint. It saves us space. It's helping us future-proof. It helps reduce limitations.
I've used the UiPath Academy courses. We can learn from ourselves, however, it does help. While we don't completely gain knowledge from the Academy, the solution requires users to go through a learning curve. It can show you the basics, and you need to go further by experimenting. I haven't used Academy courses in the last few weeks. It really does help with integrating services and understanding that aspect of the solution, however.
We plan on leveraging AI functionality. We haven't used it yet.
It is helping with digital transformation. We can leverage architecture and different platforms much more efficiently. There are a lot of tools and upgrade versions that we need to go through right now. As we continue digital transformation, it will help make our processes more convenient and make tools easier to use.
It's reduced human error. However, the way our documentation is created, we won't be able to completely remove human interactions in the documents and can't remove human error completely.
The product has been able to free up employee time. We can build and complete a process very fast.
We've noted cost savings when using the solution. We've been able to reduce licenses or move to community licensing.
What needs improvement?
A lot of implementation is done by UiPath, however, there are parts of the studio we've had issues with. We'd like the upgrades to be a bit easier and more flexible.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We have three people using the solution in our organization.
The solution is scalable. We have a lot of applications and different scenarios. We can definitely scale as needed.
How are customer service and support?
If we have a lot of complications we can get support to troubleshoot. They have been helpful overall.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We've also used Blue Prism and Power Automate.
We find UiPath is easier to build on with drag-and-drop functionality.
How was the initial setup?
Implementing the cloud version of the product is easy. Deployment is simple. However, it depends on your environment.
It's helpful to have some knowledge of UiPath. You only need two to three people to maintain the solution. If it's the first time setting it up, it may require more people.
What about the implementation team?
We do the deployment ourselves.
What was our ROI?
I have witnessed an ROI. We've noted cost savings after implementations.
What's my experience with pricing, setup cost, and licensing?
The pricing can be a bit high. For single attempts at automation, it may be too pricey for a normal person. If you are doing a lot of automation, it's more affordable.
What other advice do I have?
I'm an end-user.
I'd recommend that users implement the solution. It's important to implement it correctly in the organization, however. The technology is far easier to use than other technologies in terms of reducing manual interventions in processes.
I would rate the solution ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Practice Manager at Katzion
The data extraction is good and it saves time and money
Pros and Cons
- "The document extraction or document understanding feature of UiPath is valuable. It basically extracts data from the PDF."
- "While working on Excel and PDF, there should be a feature to define which content to extract and which table to extract from a document. It should extract only that. There should be a possibility to ignore everything else. I should be able to show one sample for one page, the second sample for the second page, or one sample for all pages. I would love to see such functionality in UiPath."
What is our primary use case?
We do regular process automation for web applications and Excel. In one use case, we have a web application, and we need to scrape data and update it in a specified format in a spreadsheet and then upload it into another application. This is the use case on which I am currently working. There is another use case where I extract data from a web application and add the data into another web application, input the data into my Jira using APIs, or directly insert the records into a database.
We do not use UiPath to automate processes that deal with a "good cause" that our company is involved in. We are automating internal processes for the project engagement we have with our customers. We have general developer access. We do not do process mining, but we use UiPath Task Capture.
How has it helped my organization?
It is easy to build automations using UiPath. Previously, we had to write lots of code and handle any changes or errors. All those things are now just a checkbox away for us. It is very easy. It saves a lot of our time. There is also consistency. When there is code failure, I can select the retry option, and it will retry for the specified number of times. That is a great feature.
UiPath enables us to implement end-to-end automation. It saves a lot of time and eventually, it saves money. Those are the benefits that we are seeing. The process that used to take a day can now be completed every morning within an hour. Similarly, a process that used to take an individual five to six business days now takes one and a half hours. We have better accuracy and more confidence that nothing has gone wrong. These time savings always get converted to money. People are able to focus on other things, which has an impact on money savings.
UiPath has helped to minimize our on-premises footprint. When I try to run my scripts that are somewhere on a remote desktop and are not accessible because of some issue, all my processes are on hold, whereas I do not find that problem with the cloud. I can log in anytime even from my mobile and then trigger a process from Orchestrator. That is a great thing to have.
UiPath speeds up digital transformation and reduces the cost of digital transformation, but this happens over a period of time. It takes at least six months to one year to see these benefits.
UiPath has reduced human error. There were a lot of exceptions that we had in the application. All the exceptions should have been extracted from the application and assigned to the respective team. When we started automation and extracted all the exceptions, we could see hundreds of exceptions. Some of them were even 300 days old. They were not attended by anyone. All such things were uncovered by UiPath.
UiPath has freed up employee time. In one case, it reduced their time from a day to an hour. In another case, it was reduced from 40 hours to 2 hours.
What is most valuable?
The document extraction or document understanding feature of UiPath is valuable. It extracts data from the PDF.
If I have any technical challenges or I am not able to proceed because I do not have the expertise to use a feature, I browse through the UiPath community. There are usually a lot of people who have faced similar challenges. There are also multiple answers or workarounds. I try them out, and they usually work for me. This way the UiPath Community has been very helpful. The community of Power Automate is also very helpful.
A lot of my team is currently using the UiPath Academy. The biggest benefit is that I do not have to train them on anything. I tell them the courses they need to complete, and after they complete a course, they show me how they have done that assessment. We try to understand the process they followed to complete that assessment. It is part of their academic certification. It is a great feature. It saves time that I would have had to spend on teaching my teammates. It allows them to learn at their own pace. Not everyone is in the same place. There are people who can go fast. Every individual can proceed at their pace. They do not have any dependency on others.
What needs improvement?
While working on Excel and PDF, there should be a feature to define which content to extract and which table to extract from a document. It should extract only that. There should be a possibility to ignore everything else. I should be able to show one sample for one page, the second sample for the second page, or one sample for all pages. I would love to see such functionality in UiPath.
For how long have I used the solution?
I have been using this solution for almost a year now.
What do I think about the stability of the solution?
It is very stable. It is 100% stable. I am very confident of its stability.
What do I think about the scalability of the solution?
It is scalable. It is able to increase its capacity and functionality based on our demands. Whatever use cases we are getting, we are able to implement them with UiPath. We are seeing a lot of features for which we have not even found the use cases. They are ahead of the market needs.
We have only two developer licenses, and we have four bots. Apart from that, we have four virtual machines in which these bots are deployed. We have one admin from the IT team who owns the controller.
We have plans to increase the usage of UiPath. We are proposing UiPath for all upcoming projects.
How are customer service and support?
I have not reached out to them for anything since we got the license because we got all the support from UiPath forums, UiPath documentation, and UiPath Academy.
Which solution did I use previously and why did I switch?
I did not use any other solution before UiPath, but after I started to work with UiPath, I also started to work with Power Automate. A lot of AI features that are available in UiPath are not available in Power Automate.
We recommend a solution depending on the process that a customer wants to automate. Depending on their requirement and business criticality, we suggest a tool. We cannot say only one solution is the best. If someone wants to automate only one or two web applications and Excel, Power Automate is good enough to do that. They do not have to go to UiPath. If they have a complicated process that requires implementing an AI model, the UiPath is good. It depends on the case.
How was the initial setup?
We were not very experienced in the implementation. We spent two to three hours a day, and we were able to do it in two or three days. That is a good amount. We did not have to spend too much time.
For implementation, we first had to go through all the prerequisites for installing the developer tool and deploying a bot. We had to understand these things, do the infrastructure setup, and then deploy it. The deployment did not take a lot of time. Meeting the prerequisites took 50% of the time.
UiPath does not require any maintenance. It is only our scripts that will need maintenance for any changes.
What about the implementation team?
We implemented it ourselves. We had one person doing all the setup and installation, and we had two people helping him wherever required.
What was our ROI?
We have seen almost 70% to 80% ROI.
What's my experience with pricing, setup cost, and licensing?
Before we procured the license, the pricing they quoted was too high. We continued to negotiate for almost a month. This is something they can improve from their side. If they had quoted the right price, we would not have had to negotiate. We got more than a 50% reduction in the price, which is bad on their part.
What other advice do I have?
To those evaluating UiPath, I would advise first understanding their needs and the features that the tool is providing. They also do not need any external training to implement UiPath. Their identified resources can just go through the UiPath Academy and reduce their implementation costs or training costs unless they have a very complicated process to implement.
I would rate UiPath an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at RE:CODE SOLUTIONS LLC
Eliminates human errors by consistently processing 100 percent of the tasks each time without requiring any human intervention
Pros and Cons
- "UiPath's most valuable feature is its ability to view and extract any data throughout the entire development process in the automation framework."
- "The document understanding has room for improvement."
What is our primary use case?
I am a developer, and I use UiPath to extract PDFs for invoices and logistics in the banking industry.
UiPath can be deployed either on-premises or in the cloud, depending on the customer's requirements.
How has it helped my organization?
There are times when the logic is difficult, but the majority of the time, it is easy to build automation using UiPath.
UiPath enables us to implement end-to-end automation, which is essential for our customers. We gather all the requirements from the customer, analyze their feasibility, and proceed to the development phase where we build bots according to the customer's needs. After that, we move on to User Acceptance Testing to ensure the bots meet expectations. Finally, we deploy the automation into production.
UiPath aids in enhancing organizations by cutting down costs and saving time. Without UiPath, a task like collecting and uploading information that typically takes humans around 40 minutes can be completed by the UiPath bot in just ten minutes.
Our customers primarily use UiPath for cost savings.
In addition to saving time, UiPath also eliminates human errors by consistently processing 100 percent of the tasks each time without requiring any human intervention.
UiPath helps reduce our customer's on-premises footprint.
UiPath Academy is excellent for learning about the solution's capabilities and how it works, especially in the beginning. It provides end-to-end courses and certifications for both beginners and advanced users.
UiPath accelerates digital transformation and reduces costs by eliminating the human element. However, this transformation does require IT application support for configurations and security.
What is most valuable?
UiPath's most valuable feature is its ability to view and extract any data throughout the entire development process in the automation framework.
What needs improvement?
The document understanding has room for improvement.
For how long have I used the solution?
I have been using UiPath for three years.
What do I think about the stability of the solution?
UiPath is extremely stable and that is why customers ask for the solution.
What do I think about the scalability of the solution?
I rate UiPath's scalability a nine out of ten.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Microsoft Power Automate. When comparing it with UiPath, one significant difference is that we can use UiPath on a local machine to easily build a process, upload it, and create schedules effortlessly. Microsoft has an advantage in the cloud, but it is not as effective on-premises.
How was the initial setup?
The number of people required for each deployment depends on the complexity of each project. For more complex projects, two to three people are required, and it can take up to three weeks to complete.
What was our ROI?
Our customers experience a return on investment when using UiPath, owing to the time saved in performing tasks and the improved accuracy compared to manual efforts.
We can start to see value after one month of using UiPath.
What's my experience with pricing, setup cost, and licensing?
There are two versions of UiPath; the first is the free community version, which is limited, and the second is the premium version which requires payment but is recommended for large-scale productions.
UiPath's cost is acceptable.
What other advice do I have?
I would rate UiPath a nine out of ten. UiPath is reliable and accurate.
The maintenance is easy. We only need one person to monitor and maintain UiPath.
I recommend trying the free community version first to ensure that it meets the organization's requirements and then consider upgrading to the premium version in order to handle larger projects.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Product Owner at a consultancy with self employed
Is easy to automate tasks and saves us time, but is expensive
Pros and Cons
- "UiPath's most valuable feature is Orchestrator."
- "UiPath's price has room for improvement."
What is our primary use case?
We use UiPath for developing and implementing technical applications that provide data solutions.
How has it helped my organization?
Building automation with UiPath is straightforward. The API tool enables us to automate tasks such as receiving orders, booking travel, and reading emails with ease.
UiPath enables us to implement end-to-end automation, which is important for me as I frequently travel for business. The solution aids in conducting interviews with customers, handling documentation, and facilitating development.
UiPath saves us around 100 hours per week through automation.
I have completed the UiPath Academy introduction courses. In Brazil, it is the sole method available for us to learn about UiPath.
UiPath saves us approximately $200 per week towards the expenses of digital transformation.
UiPath helps to reduce the number of human errors.
UiPath helps our organization save costs by accelerating our tasks through automation.
What is most valuable?
UiPath's most valuable feature is Orchestrator.
What needs improvement?
UiPath's price has room for improvement.
For how long have I used the solution?
I have been using UiPath for five years.
What's my experience with pricing, setup cost, and licensing?
UiPath is expensive. On a scale of one to ten, with ten being the most expensive, I would rate the price an eight out of ten.
What other advice do I have?
I would rate UiPath a seven out of ten, mainly because of its high cost.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at CareerCraftly
Can be integrated with multiple apps like Excel and ChatGPT
Pros and Cons
- "The most valuable feature is UiPath's integration with the AI chatbot for automating customer service in our web applications. We directly integrate ChatGPT to talk to the customer because it performs better than our old Python-based chatbot, which was really slow."
- "Task management is complex and difficult for new users. They should simplify the interface for new users. There are lots of flow charts and automation things in task management, so I would suggest streamlining it."
What is our primary use case?
We are a gaming company using UiPath to automate some development-related tasks. We integrate the API keys provided by UiPath into our app to extract user data that helps us improve our apps and games. We also use the UiPath application-building solution for Android or web app development.
How has it helped my organization?
Implementing UiPath has enhanced our workflow while reducing time spent on manual tasks, such as talking to customers or collecting user data manually. It provides a fast way to communicate with our clients and obtain data, saving a ton of time. We can reduce the number of team members because most things are managed by the AI.
The AI functionality has been useful for us. UiPath can be integrated with multiple apps like Excel and ChatGPT, so it provides an efficient solution. The AI ability enables us to automate more tasks, and we get feedback on things we should improve. It was previously a manual task to compile all the change requests from our users, but the AI speeds up the process.
UiPath has reduced the costs of our digital transformation because our project requires a lot of integration with web services. This used to cost us a lot of money because we had to pay for cloud services and domain names, but UiPath's API key allows us to integrate our games and applications directly.
The solution has reduced human error because we've automated some tasks that were formerly performed by team members. The tooling has been standardized, and we update it based on our current projects. The task-mining feature in UiPath enables error-free communication with other users in our application.
What is most valuable?
The most valuable feature is UiPath's integration with the AI chatbot for automating customer service in our web applications. We directly integrate ChatGPT to talk to the customer because it performs better than our old Python-based chatbot, which was really slow. ChatGPT has lots of parameters, so we can communicate efficiently with our clients. It's easy to build automations in UiPath using the no-code drag-and-drop interface.
What needs improvement?
Task management is complex and difficult for new users. They should simplify the interface for new users. There are lots of flow charts and automation things in task management, so I would suggest streamlining it.
For how long have I used the solution?
I have used UiPath for four months.
What do I think about the stability of the solution?
UiPath has been stable in the past four or five months that I've been using it.
What do I think about the scalability of the solution?
I consider UiPath highly scalable. They're constantly adding features, and it's always great to see a solution that stays up to date.
How are customer service and support?
I rate UiPath support eight out of 10. We contacted them a few times because we discovered some bugs while implementing our web applications. Their support team was helpful and fast.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used TXT. Me for our chatbot use cases, but now we use ChatGPT integrated with UiPath.
How was the initial setup?
UiPath's initial setup is straightforward and can be completed with a few clicks. Anyone can do it. We did it all in-house. It is easy to deploy everything in the UiPath solution. It only required two teammates to deploy. The UiPath solution doesn't require any kind of maintenance on our side, but we need to update our bots and apps when new features come out.
What was our ROI?
UiPath has enabled us to reduce the size of our team, saving us some money. The integration is easy. We are also seeing more positive reviews from our users, and our web application is running faster.
What's my experience with pricing, setup cost, and licensing?
UiPath is a little expensive compared to other solutions I've seen on the market, but you can try it for free for 60 days. It may be too pricey for startups and small businesses, but it will ultimately save your company money, so it's a worthwhile investment.
Which other solutions did I evaluate?
We looked around but couldn't find a competing product that offers so many features in one app.
What other advice do I have?
I rate UiPath nine out of 10. The solution provides a lot of value by offering features that competing solutions don't have. It has the latest features like ChatGPT integration and broad app support.
The UI path is somewhat complex, so you should watch their videos. Their own website has tutorial videos that can teach you about the features. There are short videos and also webinars you can attend that explain the latest features to new users.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Senior Sales Manager at a manufacturing company with 501-1,000 employees
Frees up staff that has been doing manual, repetitive tasks to do something more valuable
Pros and Cons
- "UiPath Studio has all kinds of tools and it's practical to navigate around the application. Implementing any project can be done very quickly using UiPath."
- "There can be technical issues, but it's rarely about a server quitting. They are more like connectivity, platform, and software version issues, but there are no issues with UiPath performance."
What is our primary use case?
We are a distributor and most of our customers were manufacturing and financial companies, so the use cases fell into categories like financial, accounting, and procurement departments. We used it to improve business processes.
How has it helped my organization?
With UiPath, my clients were able to free their employees and staff for other types of work. They saw value in that. Staff didn't have to get up at 6 AM or work around the clock in front of a monitor all day. It freed up staff that had been doing menial, manual, repetitive tasks to do something more valuable.
In some cases, it reduced the time it took to get a task done from hours to a couple of minutes. Workflows that would take up to four or five hours were reduced to taking 10 to 15 minutes.
It also definitely reduced the amount of human error to almost zero.
What is most valuable?
UiPath Studio has all kinds of tools and it's practical to navigate around the application. Implementing any project can be done very quickly using UiPath. Also, the robot capacity is phenomenal. They work as long and as much as you need them to and provide optimal performance.
Building automation with UiPath is easy and takes a small amount of time. It's really intuitive and doesn't require advanced development or any technical skills. It's easy for anyone to pick up and understand. Any lower-skill employee or developer can learn to use it quickly.
We would usually do a pilot project with a company and, afterward, transfer all the knowledge and capabilities to them so that they were able to develop things themselves. Especially with the UiPath Academy, which provides online courses, and the UiPath forums, everyone could learn how to use it. My clients had no problem picking it up after our first pilot project. The advanced developer courses help a new developer quickly learn how to use it.
What needs improvement?
There can be technical issues, but it's rarely about a server quitting. They are more like connectivity, platform, and software version issues, but there are no issues with UiPath performance.
I would also like to see UiPath assist clients in scaling up their usage of the application because most of our clients had trouble expanding their usage into other departments. It was hard for them to calculate the exact value they were getting. Some of our clients were flying blind.
Some of our clients hadn't really seen enormous impact from implementing and using automation yet. They had just started, and they saw the value in it, but it was hard for them to expand or add more value to automations with UiPath.
For how long have I used the solution?
I worked with UiPath from 2019 to 2022.
How are customer service and support?
It can take their technical support some time to respond. And sometimes, the assigned staff doesn't have the right knowledge, but that doesn't happen often.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is straightforward. Our clients did ask for tips and tricks, but they didn't need a full consultation. They managed it themselves. It's really intuitive.
What's my experience with pricing, setup cost, and licensing?
UiPath pricing is high and sometimes it's quite complicated as well, because there are loads of components and loads of product portfolios. It works, but it could be better. The pricing could be more attractive.
What other advice do I have?
UiPath definitely speeds up digital transformation but whether it reduces the costs of doing so depends on a number of factors.
Over the years, UiPath has done a pretty good job of continuously improving its product by adding robot capacities and changing versions. In terms of features, they have everything covered, with AI features, data mining, process mining, and all that was done quite ahead of everybody else.
I would say that UiPath, as a company, was better in the past. Nowadays, I have less confidence in the company's situation, not that I don't think it's stable. And their ability to improve is a 10 out of 10.
My advice is to study your use cases and go to the UiPath Academy. You'll find everything you're looking for and there is a big community. UiPath is easy to use, but you have to understand your work processes thoroughly and not just depend on the application to help you.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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