We have Ubiquiti Wireless units in retirement communities, specifically in outdoor parks and then in each home. We also have them for guest access in the hotels, so throughout the building, in the rooms, in the hallways, and in the public areas.
Owner at Virtually Anywhere Interactive
Equipment manageable from a single interface; no limits to scalability
Pros and Cons
- "Ubiquiti Wireless is very scalable. I don't know that there's a limit to the scalability. We just add more data switches to power more access points. We haven't come across a situation where it can't handle the Ubiquiti equipment."
- "The network setup could be a little easier and more straightforward."
What is our primary use case?
How has it helped my organization?
We replaced probably eight or 10-year-old technology for our clients with Ubiquiti Wireless, so it has made their internet connection work much better, with faster throughput, and given them more bandwidth.
What is most valuable?
What I find the most valuable is that all of the equipment talks to each other, so we can manage it from one single interface. I also find valuable the fact that the access points mesh together to provide redundancy in addition to the wired connectivity.
What needs improvement?
The network setup could be a little easier and more straightforward.
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For how long have I used the solution?
I have worked with Ubiquiti Wireless for probably three to four years.
What do I think about the scalability of the solution?
Ubiquiti Wireless is very scalable. I don't know that there's a limit to scalability. We just add more data switches to power more access points. We haven't come across a situation where it can't handle the Ubiquiti equipment.
It's mostly used by guests or property owners. Management accesses the wireless network as well, but they don't have any role in managing it or maintaining it. We do all that. So, it's really just internet access for guests and homeowners.
The people doing the installation are basically just connecting the wires to the access points and mounting the access points. I think we had two installers and then one engineer that's just managing everything; they're logged into the interface and adopting the access points and setting up the network control.
How are customer service and support?
No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they start working on any technical issue that we are having.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not previously use anything else. When we started with these opportunities, we evaluated other products, and this had the best price and performance. So, we went with this from day one.
How was the initial setup?
We are certified and took Ubiquiti's training, which was a five-day training class. Deployment is fairly straightforward for us thanks to the training that we have had.
What about the implementation team?
We did our deployment in-house. Everything's been solid since we installed it. No issues with the equipment.
What's my experience with pricing, setup cost, and licensing?
There are no licensing fees.
Which other solutions did I evaluate?
That is not a question I can answer. My engineer did most of that legwork.
What other advice do I have?
The advice I would give to others looking into implementing this product is this: go get trained and receive their certification first. You can use the product without training but to implement it, you've got to know where and which access points and which RF technology is involved.
On a scale of one to 10, with one as the worst and 10 as the best, I would give Ubiquiti Wireless an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:

IT Advisor at Silopor SA
Highly reliable, easy setup, and scales well
Pros and Cons
- "We have not had an issue with Ubiquiti Wireless since we have been using it. The solution is highly reliable."
- "Ubiquiti Wireless could improve by being more user-friendly and easy to use."
What is our primary use case?
We are using Ubiquiti Wireless in our company when our invites or customers come into building and they want to connect their devices, such as notebooks and phones.
How has it helped my organization?
Using Ubiquiti Wireless has improved our customer service to customers.
What is most valuable?
We have not had an issue with Ubiquiti Wireless since we have been using it. The solution is highly reliable.
What needs improvement?
Ubiquiti Wireless could improve by being more user-friendly and easy to use.
For how long have I used the solution?
I have been using Ubiquiti Wireless for approximately five years.
What do I think about the stability of the solution?
Ubiquiti Wireless is highly stable.
What do I think about the scalability of the solution?
We have not had to scale Ubiquiti Wireless, but it would be easy if we decided to.
We have approximately 70 connections to Ubiquiti Wireless. We have approximately 60 phones and 10 laptops and other additional devices connected. All our departments are using this solution, such as our electrical and mechanical departments.
We are using Ubiquiti Wireless at half capacity in my company. In the future, we might increase usage, but this depends on if it is necessary.
How are customer service and support?
I have not used technical support for Ubiquiti Wireless.
Which solution did I use previously and why did I switch?
We previously used an Apple Switch.
How was the initial setup?
The initial setup of Ubiquiti Wireless is easy.
What about the implementation team?
We did the deployment of Ubiquiti Wireless in-house.
We have approximately six people for the implementation and maintenance of Ubiquiti Wireless. However, this team is not dedicated to this solution, they do all the IT work in the company.
What was our ROI?
We have received a return on investment, the purchase was a good investment. The solution has paid for itself.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Ubiquiti Wireless a three out of five.
Which other solutions did I evaluate?
We evaluated other solutions prior to choosing Ubiquiti Wireless. We took advice from a partner and choose Ubiquiti Wireless.
What other advice do I have?
The solution was easy to set up and it has been working well for our company. I would recommend it.
I rate Ubiquiti Wireless a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Consultant at RVC ICT Voice and Data Pty Ltd
An affordable solution that offers excellent network management and remote access
Pros and Cons
- "The solution offers us good situational awareness by providing information on user activity, signal strength, and all the data that you need to manage the system and understand issues."
- "The strength of the routers could be improved. When it comes to serious routing, the solution doesn't measure up to the big guys like Juniper and Cisco, but we don't expect it to."
What is our primary use case?
We use it to set up wireless WANs ranging from a single access point in a small business to 100 apartments in an accommodation complex.
What is most valuable?
The solution offers us good situational awareness by providing information on user activity, signal strength, and all the data that you need to manage the system and understand issues.
What needs improvement?
The strength of the routers could be improved. When it comes to serious routing, the solution doesn't measure up to the big guys like Juniper and Cisco, but we don't expect it to.
For how long have I used the solution?
I have been using Ubiquiti Wireless for three years.
What do I think about the stability of the solution?
The stability isn't perfect, but that's the nature of a leading edge technology and you learn through working with it.
What do I think about the scalability of the solution?
We've run into a few limitations in what we call large accommodation environments where we've got about 100 wireless devices, trying to do things with USG type routers, onsite controllers, where they run out of capacity. This could have been our technicians making incorrect estimates of what was possible, but we're having to put in small local service to do that function. It would be preferable to have everything occurring in the core router. When that happens, the core device is overloaded and it's difficult to access it remotely. That's been one of the issues we've run into as we've pushed the limit on the number of devices on a single site.
We maintain over 1,000, probably 2,000 devices with just three people.
How are customer service and support?
I can't comment on that as we haven't had to use it much at all.
How was the initial setup?
I don't do the setup personally, but I can see that once you understand how to roll the solution out, the process is relatively straightforward. Being able to adopt the device, see it on the management system and configure it, are all easy to implement.
Complexity also depends on what you're implementing. Setting everything up in the lab prior to on-site deployment means that you can complete the installation in less than an hour, which makes it look efficient and professional. If adjustments need to be made later it can all be done remotely, this is one of the benefits of cloud management and remote access equipment.
What was our ROI?
We have absolutely seen a return on our investment.
What's my experience with pricing, setup cost, and licensing?
We don't have any licensing costs in our use-case. It's low cost, perhaps not the leading edge in the industry, but for the type of industry we work in, the cost suits us perfectly. It's aggressive on price so we can make a margin deploying it, and we can make money managing it for our clients.
What other advice do I have?
We are a virtual organization with a number of people working from home and coming together to provide solutions.
Most of the equipment switches, wireless equipment cameras etc. work pretty well.
Once everything is up and running, the solution doesn't need much attention at all. That's why we like it. We want to run an efficient business and scale the business well, and not have to hire too many people to do the job. That's working out very well.
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Drilling Engineering Manager at Exxon Mobil
Competitively priced, reliable for home use, and has a good monitoring feature, but its performance needs improvement in office use
Pros and Cons
- "What I found most valuable in Ubiquiti Wireless is that it's priced competitively, compared to other brands available in the market. From a price competitiveness standpoint, it's a product I would recommend. I also find Ubiquiti Wireless quite reliable, at least for me using it as a home access point, it seems to serve its purpose. I also like that with Ubiquiti Wireless, you can build a very modular network, so you could change out your router to use a Ubiquiti router if you want to. The solution also has gateway equipment and all, so I like the modular concept of Ubiquiti Wireless. Another feature I find valuable in the solution is monitoring. It is pretty good. For example, as a home user, I have the unified app on my computer, so I'm able to watch how my APs are performing."
- "Performance could be improved in the solution because when I compare it with Ruckus and other APs, some of those APs are better performing, so you don't have to deploy too many APs to get the same level of Wi-Fi coverage and stability. It's not about how many clients the solution can handle, but it is more about stability and coverage. Another room for improvement in Ubiquiti Wireless, compared to other brands, is that it doesn't do well when used in an office network. It has a limitation on how reliable the AP of the system is."
What is our primary use case?
The reason why I ended up using Ubiquiti Wireless is because of having to work from home during the pandemic, and the kids were homeschooling. Those were the biggest reasons why I had to put wireless access points at home.
What is most valuable?
What I found most valuable in Ubiquiti Wireless is that it's priced competitively, compared to other brands available in the market. From a price competitiveness standpoint, it's a product I would recommend. I also find Ubiquiti Wireless quite reliable, at least for me using it as a home access point, it seems to serve its purpose.
I also like that with Ubiquiti Wireless, you can build a very modular network, so you could change out your router to use a Ubiquiti router if you want to. The solution also has gateway equipment and all, so I like the modular concept of Ubiquiti Wireless.
Another feature I find valuable in the solution is monitoring. It is pretty good. For example, as a home user, I have the unified app on my computer, so I'm able to watch how my APs are performing.
What needs improvement?
In terms of rooms for improvement, I'm a home user, so none of my APs are Wi-Fi 6. My APs are more of the older generation Wi-Fi, so right now with their Wi-Fi 6, Ubiquiti Wireless has better capabilities.
Performance could be improved in the solution because when I compare it with Ruckus and other APs, some of those APs are better performing, so you don't have to deploy too many APs to get the same level of Wi-Fi coverage and stability. It's not about how many clients the solution can handle, but it is more about stability and coverage.
Another room for improvement in Ubiquiti Wireless, compared to other brands, is that it doesn't do well when used in an office network. It has a limitation on how reliable the AP of the system is.
An additional feature I'd like to see in the next release of Ubiquiti Wireless is beamforming. It's a feature that a lot of APs have now, which helps with more stable performance and not needing too many APs to be deployed for the same level of coverage.
For how long have I used the solution?
I've been using Ubiquiti Wireless for close to two years now.
What do I think about the stability of the solution?
Ubiquiti Wireless has been stable, at least from my experience of using it at home. There wasn't much of an issue in terms of its stability.
How are customer service and support?
I didn't need to contact the technical support for Ubiquiti Wireless.
How was the initial setup?
The initial setup for Ubiquiti Wireless was pretty straightforward, and I did it myself.
What's my experience with pricing, setup cost, and licensing?
Ubiquiti Wireless has reasonable pricing.
Which other solutions did I evaluate?
I evaluated Aruba, Cambium, and Meraki.
What other advice do I have?
I do have a couple of access points at home. The one that I'm using at home is from Ubiquiti: Ubiquiti Wireless, and it is on a private LAN.
I'm rating Ubiquiti Wireless an eight for home use, and a seven for office use. For the product in general, my rating is seven out of ten.
My advice to others looking into implementing Ubiquiti Wireless is that if you are new to networking and you're trying to get into understanding the modular network, equipment, and hardware, or if you're a novice just starting to improve your network at home, I would strongly recommend starting with Ubiquiti Wireless, because it's affordable and it's a bit user-friendly. If you think the solution meets your requirement, then you could probably stay with it, but if you think it's underperforming, then you can consider other brands.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security engineer at ARCEP Togo
Simple to use and easy to set up but needs better stability
Pros and Cons
- "It allows us to offer policy control."
- "Sometimes we have some micro breaks we do not know what causes them."
What is our primary use case?
We're primarily using the solution for WiFi access. It provides us with an access point for the network. The devices are controlled by a controller, and we can apply security policies via our network. This can help control end-users.
What is most valuable?
The solution is very simple. The facility of the integration is great.
It allows us to offer policy control.
The solution works very well.
It's easy to set up.
What needs improvement?
Sometimes we have some micro breaks we do not know what causes them. Maybe it is based on the monitoring of the network, or maybe it is the architecture or the integration of the equipment. The stability could be improved.
For how long have I used the solution?
I've used the solution for a while. I'm not sure how long we've used it. It has likely been five years.
What do I think about the stability of the solution?
The solution can be more stable. We have had some issues with micro-breaks which have affected connectivity. I'd rate the stability six out of ten.
What do I think about the scalability of the solution?
It is a really scalable solution.
We have around 100 end-users. Maybe 20 are using the network, with the rest on wireless.
How are customer service and support?
We've never dealt with technical support in the past.
Which solution did I use previously and why did I switch?
We did have an experience with Linksys. However, it was not a good solution.
How was the initial setup?
The initial setup is simple to set up. I did not take part in the process. However, I haven't heard of any issues.
It takes about one hour to deploy and connect a node. It might take a month to set up a full network.
We have ten staff, including managers, that can assist with the deployment and maintenance.
What about the implementation team?
The operational team handles the setup. It's handled in-house.
What was our ROI?
We are a small enterprise. We do not look at ROI. That said, most are working five years later.
What's my experience with pricing, setup cost, and licensing?
We do not have a license. We just pay for the solution.
What other advice do I have?
We are using the latest version as we always upgrade the firmware.
I'd recommend the solution.
I'd rate the solution seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Staff at Holy Name University
Highly scalable, good support, but stability could improve
Pros and Cons
- "The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable."
- "Ubiquiti Wireless could improve stability."
What is our primary use case?
Ubiquiti Wireless is used for networking for academic use.
For how long have I used the solution?
I have been using Ubiquiti Wireless for approximately two years.
What do I think about the stability of the solution?
Ubiquiti Wireless could improve stability.
I rate the stability of Ubiquiti Wireless a three out of five.
What do I think about the scalability of the solution?
The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable.
We have approximately 2,000 faculty and 3,000 students using this solution.
How are customer service and support?
I rate the support from Ubiquiti Wireless a four out of five.
How was the initial setup?
The initial setup of Ubiquiti Wireless was complex. However, the second installation was easier.
What about the implementation team?
I did the implementation of Ubiquiti Wireless in-house with support staff.
We have approximately three installers and engineers for the configuration and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
Once you purchase the solution the license is included.
What other advice do I have?
I would recommend this solution to others.
I rate Ubiquiti Wireless a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Gerente de Segurança da Informação at Telefónica
An easy to configure and scalable solution
Pros and Cons
- "The solution has an easy configuration."
- "The mesh configuration and WiFi 6 coverage should be improved."
What is our primary use case?
The solution has an easy configuration. We use this solution for showcases at our organization. We use it in the case of UB-KIT for guests and production for the wireless WLAN segment.
What is most valuable?
The most valuable features are the double PA in 802.1X authentication and the radio server.
What needs improvement?
The mesh configuration and WiFi 6 coverage should be improved.
For how long have I used the solution?
We have been using this solution for two years on private and on-premises.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. We have approximately 15 users using this solution in private and 12 or 13 on guess connection. There are three people responsible for maintenance.
Which solution did I use previously and why did I switch?
We used Cisco Meraki and Aruba in the past and switched to Ubiquiti because it has a better configuration.
How was the initial setup?
The installation took two days to complete. It was complex to install because of the radio server authentication and integration with the active directory.
What about the implementation team?
We did not use a third party to install it, and we completed it ourselves.
What's my experience with pricing, setup cost, and licensing?
Ubiquiti Wireless is not expensive.
What other advice do I have?
I rate this solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Supervisor at JLR Construction and Aggregates Inc.
Easy to set up with good documentation and very reasonable pricing
Pros and Cons
- "They are reliable in terms of wireless connectivity."
- "Their stock is a bit low compared to others, making it difficult to purchase."
What is our primary use case?
We use the product for site-to-site connectivity.
What is most valuable?
I'm using wireless radios. There are features like wireless bridging that are quite useful. We're using wireless bridging. That's the primary purpose as to why we have the equipment.
They are reliable in terms of wireless connectivity.
The initial setup is easy.
What needs improvement?
The availability could be better. Currently, the equipment is always out of stock due to the amount they're pricing. It's quite cheap, so people want to buy it. Their stock is a bit low compared to others, making it difficult to purchase.
For how long have I used the solution?
I've been using the solution for ten years.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. We find it reliable.
What do I think about the scalability of the solution?
In terms of scalability, I cannot say at this time how it is. If it is a very small one, it may have one or two points only. We only have maybe three to four antennas. That's not very much. I cannot grade scalability with such a small deployment.
We have 20 users at a maximum on this product. They are all in operations. The engineering department doesn't use it that much.
In the advent of fiber, it's unlikely we will increase usage.
How are customer service and support?
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call technical support in the past.
You just need to read the manual. For some concerns that are not seen in the manual, I go to the forums. The only time I would like to go to support is if there is a feature maybe that doesn't exist in the system. Currently, I am not into those things, so I'm only currently using the current features of their package.
Which solution did I use previously and why did I switch?
I have Ubiquiti Wireless, MikroTik Wireless, and MikroTik Wired.
The only brand we have considered for this particular purpose was Ubiquiti since all others are very expensive brands. For our use case, we cannot afford to implement expensive antennas as it's difficult to afford for purchasing,
How was the initial setup?
The initial setup is easy. The complete deployment took one week.
We have three people involved in the deployment and maintenance.
What was our ROI?
I noted an ROI after five years.
You can use the equipment for five years without any problems before you need to replace anything. Or, if an incident occurs that you can't control - like calamities or lightning strikes that really damage the dish. That's the only time you have to have problems. They last a long period of time. Your return investment is good for the price they give.
What's my experience with pricing, setup cost, and licensing?
The pricing is very, very reasonable. It was quite cheap. We buy them outright. There is no licensing.
Support is not included with that, as the equipment itself is already usable as it is.
Which other solutions did I evaluate?
I was looking into Cambium. I was trying to see how much the difference in prices were. Since it was a very big jump in price, I know I could not justify its purchase for the capacity that we only have.
What other advice do I have?
We use a mixture of versions. We're constantly upgrading, so there is some old equipment and new equipment.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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