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Ubiquiti UniFi Switches Room for Improvement

Director of Technical Operations/CTO at a consultancy with 51-200 employees

The documentation for command lines needs to be improved.

When we do firmware updates, it usually creates problems in the devices themselves. If we do a firmware upgrade, it's for sure that there will be an issue. They need to work out the kinks in that regard.

The security of the solution could really be enhanced.

It would be ideal if you could roll back firmware. It would be ideal to have something that's built-in that you can kind of just go and push a few buttons and then it reverts back to the old firmware.

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Mangement Consultant at a consultancy with 51-200 employees

When working with doing pedals and things like that, you have to go down underneath the hood, into the Linux occasionally, which is unfortunate. They have great papers on how to do it and the documentation online is wonderful. They've got lots of guides. Plus, these guys that do videos all the time, they have tons and tons of videos on Ubiquiti that are excellent guides. But, you do have to once in a while go under the hood and people don't like that. If you have Cisco, you don't care. You're always underneath the hood of the Cisco. They have a GUI but no one uses it. With newer stuff nowadays, everybody tries to stay in the GUI. 50% of the time, after I once set the unit app fixed for the time, I'm probably down in the GUI, in the CLI. Like setting up a VPN, instead of a VPN, there's a point-to-point VPN. You can get most of it in the GUI, but there's always a little tweak here, a tweak there in a VPN to a client. In your own system it always matches up. But going to a class, there's always a tweak. You have to go underneath the hood and tweak it.

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Owner at a consultancy with 1-10 employees

The support is pretty much email-based and that's horrible for an enterprise product. I can't call anybody right away. I have to go back and forth with emails if I have a problem. The guys that work for me when we have to return them, generally speaking, we don't have issues, however, at $179 each, at some point, we don't waste time, we just buy another one. Then we'll get a few of them together and then we'll send them back due to the fact that it's easier to do it that way.

Overall, they are hard to source.

They don't play nice with vendors. They want you to buy it off their website. The website is often out of stock. It's really bad from that perspective. If I'm doing a project, I don't want to have to maintain a stock of equipment. I want to be able to buy it from a vendor right away.

The stability is not the greatest.

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Buyer's Guide
Ubiquiti UniFi Switches
June 2022
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
607,178 professionals have used our research since 2012.
John Balogh - PeerSpot reviewer
Director of IT at a religious institution with 11-50 employees

Ubiquiti tends to end-of-life things faster than other companies do. Cisco tends to be in the 8-, 10-, 12-year time frame, and Ubiquiti tends to be in the 4- or 5-year time frame. If you buy Ubiquiti, you'll probably need to replace it in a period of time, but it's going to work flawlessly unless it gets hit with lightning. They don't survive lightning hits very well, but that's what insurance policies are for.

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AlexChubarov - PeerSpot reviewer
Network and CyberSecurity Engineer at Nextro

They can improve the visibility of networks to match Meraki switches, which have good visibility tools to go through the network. In a Meraki device, you get a clear picture when using the bug interface. You can also see its neighbors and have a clear picture of all connected devices. Ubiquiti UniFi Switches do not have such features that Meraki switches provide.

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IT Administrator at a outsourcing company with 1-10 employees

Given that it has a portal, which is online, if it can be accessed remotely that would be ideal. If they can add that feature or if there is that feature, they need to make it public.

I'd like there to be better reporting for the solution.

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Magnus Sjolander - PeerSpot reviewer
Manager at a comms service provider with 1-10 employees

I had some initial problems with the configuration that necessitated contacting technical support.

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Responsable IT at a individual & family service with 201-500 employees

The management of this product needs to be improved.

Cloud-based management would be a helpful feature.

I would like to be able to customize the SSID.

For now, I'm not able to manage my device via the Application installed on my server. I'm not able to manage the devices (lost of connection with the devices).

The installation is more a familial installation instead of a professional installation.

Need to be improve on my company side.

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Doru Ilasi - PeerSpot reviewer
Senior solutions architect at Aplix Technologies

Firmware stability and accurate documentation regarding advanced networking. 

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Manager at a tech services company with 51-200 employees

They improved the stability a little bit, but it still requires more stability.

Installation could be easier as well.

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Barry Arendt - PeerSpot reviewer
Owner at ThinkEzIT

The switches supply chain is a huge issue they need to improve. Secondly, Ubiquiti doesn't provide support unless you pay for it. Support is either via live chat or the forum and I think the support should be included in the cost. 

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IT at a manufacturing company with 201-500 employees

This brand is not very popular in China.

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Director, Corporate Services at a insurance company with 201-500 employees

I would recommend changing the solution to a recognized one, such as Check Point or Fortinet.

The problem on our end is that we did not have the contingency in our budget to accommodate the purchase of the solution.

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Buyer's Guide
Ubiquiti UniFi Switches
June 2022
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
607,178 professionals have used our research since 2012.