When working with doing pedals and things like that, you have to go down underneath the hood, into the Linux occasionally, which is unfortunate. They have great papers on how to do it and the documentation online is wonderful. They've got lots of guides. Plus, these guys that do videos all the time, they have tons and tons of videos on Ubiquiti that are excellent guides. But, you do have to once in a while go under the hood and people don't like that. If you have Cisco, you don't care. You're always underneath the hood of the Cisco. They have a GUI but no one uses it. With newer stuff nowadays, everybody tries to stay in the GUI. 50% of the time, after I once set the unit app fixed for the time, I'm probably down in the GUI, in the CLI. Like setting up a VPN, instead of a VPN, there's a point-to-point VPN. You can get most of it in the GUI, but there's always a little tweak here, a tweak there in a VPN to a client. In your own system it always matches up. But going to a class, there's always a tweak. You have to go underneath the hood and tweak it.

The routing capabilities of Layer 3 should be made easier to implement.

I'd be willing to pay more for Ubiquiti UniFi Switches if they had some better support options behind them. When something goes wrong in an enterprise application, you need to be able to get a hold of someone. If Ubiquiti UniFi Switches had some live support instead of community support, that would go a long way.

Ubiquiti tends to end-of-life things faster than other companies do. Cisco tends to be in the 8-, 10-, 12-year time frame, and Ubiquiti tends to be in the 4- or 5-year time frame. If you buy Ubiquiti, you'll probably need to replace it in a period of time, but it's going to work flawlessly unless it gets hit with lightning. They don't survive lightning hits very well, but that's what insurance policies are for.

The support is pretty much email-based and that's horrible for an enterprise product. I can't call anybody right away. I have to go back and forth with emails if I have a problem. The guys that work for me when we have to return them, generally speaking, we don't have issues, however, at $179 each, at some point, we don't waste time, we just buy another one. Then we'll get a few of them together and then we'll send them back due to the fact that it's easier to do it that way.

Overall, they are hard to source.

They don't play nice with vendors. They want you to buy it off their website. The website is often out of stock. It's really bad from that perspective. If I'm doing a project, I don't want to have to maintain a stock of equipment. I want to be able to buy it from a vendor right away.

The stability is not the greatest.

The reliability of certain products that fall under Ubiquiti UniFi Switches is an area of concern where improvements are required. The warranty time period available for the product needs to be increased. One of the downsides of the solution stems from the limited warranty that it offers to users.

The support team does not provide an option for users to directly call them. There is an online portal on which users need to raise tickets, making it a web-based approach. From an improvement perspective, there should be someone from the support team with whom users can speak via telephone.

We will likely move to Cisco. We have been having issues with non-homogeneity. We'd like to have more stability.

Sometimes, the modern UI still lacks certain features the legacy UI provides. Users have to switch back and forth between the two UIs, which is annoying but manageable. The entire feature set from the legacy UI should be incorporated into the modern UI.

The solution needs to improve its documentation because it is quite poor. There isn't much available on the internet so we work through fixes on our own.

I would like to see the pricing improved.

I have a price for the system in Poland, which is expressed in Polish zlotys. 

The quote is for seven of those routers, a switch, and all related hardware that goes with it. 

The quoted amount of 18,000 Polish Zlotys, which is in euros is approximately 4.8. Therefore, the system in Poland is more than $3,700 USD.

I believe it will be the solution to our difficulties in Poland.

The pricing is the only thing I have a problem with. We still haven't finalized what we are going to do in that case.

I've found that sometimes when you update products, it's easy to miss some functionality that's been added. It can be something crucial that they suddenly change. 

The biggest thing I found with Ubiquiti was that they started coming out with different product lines, and that's okay, but those products don't integrate well with their management platform. Sometimes you have to go directly to the box or the switch to do the management.

The UniFi switches are for people who are not very into technology and if you have a big deployment with special configurations then this line of switches is very limited.

It would be nice to have a single, unique management console or a GUI because as it is now, Ubiquiti switches have two management systems and it is annoying.

The VPN technology in Ubiquiti products is really difficult for beginners who do not have the right skills. It would be very nice if they had a simple way to manage all of the VPN connections from a GUI. This would include from location to location, or from location to computer.

The product needs to improve its pricing. 

Ubiquiti UniFi Switches can improve by putting more effort into security. There are not many options in security. Other solutions, you can filter, do access control, and functionality. Ubiquiti UniFi Switches provides all the basic network security where it's all about the password for someone to access the SSID on the network, but it doesn't go beyond advanced network features of packet filtering, monitoring, and managing users.

The management console could be improved, It's very, very slow. In the next release, I'd like to see some amalgamation of the two different consoles. I believe it's difficult to manage both the WiFi on the edge switches in the same console. Some more SFP+ ports would also be helpful. They should also try lowering the price of cloud management, it's mostly about management. If you can manage it quickly, and it's a little more cost-effective to manage it in the cloud, that would be a big improvement. 

We need to upgrade everything too often.

I think they need to provide a better firewall solution.

Availability has been an issue for us as well. There was a patch during the early days of the COVID 19 pandemic where it was really hard to get stock. We couldn't get what we wanted, so we had to choose non-POE switches. Eventually POE switches became available and that resolved the issues that we had earlier this year and last year.

This falls under the category of a nice-to-have feature. It's not much of anything.

It would be nice if there was a way to label all of the ports on it so that I could include information about where the various connections go. 

I have a wired switch in my server room that runs cabling throughout the facility, and it would be nice to be able to look at a port and immediately know the location and load on that port, and what's running on it. 

Ubiquiti UniFi Switches need to add DNS lookup features. 

Ubiquiti UniFi Switches’s pricing could be less expensive.

Ubiquiti UniFi Switches is not a cheap solution.

Firmware stability and accurate documentation regarding advanced networking. 

They can improve the visibility of networks to match Meraki switches, which have good visibility tools to go through the network. In a Meraki device, you get a clear picture when using the bug interface. You can also see its neighbors and have a clear picture of all connected devices. Ubiquiti UniFi Switches do not have such features that Meraki switches provide.

The documentation for command lines needs to be improved.

When we do firmware updates, it usually creates problems in the devices themselves. If we do a firmware upgrade, it's for sure that there will be an issue. They need to work out the kinks in that regard.

The security of the solution could really be enhanced.

It would be ideal if you could roll back firmware. It would be ideal to have something that's built-in that you can kind of just go and push a few buttons and then it reverts back to the old firmware.

The initial deployment was a bit complex.

Given that it has a portal, which is online, if it can be accessed remotely that would be ideal. If they can add that feature or if there is that feature, they need to make it public.

I'd like there to be better reporting for the solution.

Ubiquiti do has quite a rapid development team. For instance, up until recently, it was really frustrating because you couldn't resize a column to see the full name of a device. But that was addressed quickly. So, things get addressed with the regular new versions that roll out. 

However, one area for improvement would be having a web interface directly on the device itself. That's the one thing that makes them more difficult for less experienced technicians to configure.  Ubiquiti UniFi Switches don't have a web interface that you can use to configure them directly.

I had some initial problems with the configuration that necessitated contacting technical support.

The management of this product needs to be improved.

Cloud-based management would be a helpful feature.

I would like to be able to customize the SSID.

For now, I'm not able to manage my device via the Application installed on my server. I'm not able to manage the devices (lost of connection with the devices).

The installation is more a familial installation instead of a professional installation.

Need to be improve on my company side.

We've had issues with the power supply. I've had to change the power supply twice. I'm not sure what the issue is. We're still trying to work out why we're having problems with the switches and the cutting of the power supply. The solution should look into this to see if there is something wrong with the product.

The switches supply chain is a huge issue they need to improve. Secondly, Ubiquiti doesn't provide support unless you pay for it. Support is either via live chat or the forum and I think the support should be included in the cost. 

Some of the features needed to set up the solution are too complex. There's a lot of technical information that is required. 

The solution could use a central console to manage all devices.

I would recommend changing the solution to a recognized one, such as Check Point or Fortinet.

The problem on our end is that we did not have the contingency in our budget to accommodate the purchase of the solution.

I would like to see the security features improved.

It would be helpful to have better visibility into exactly what is going on in the network. In particular, I would like to have more control over the internal MAC addresses because I have none at the moment. Specifically - I see payloads with virtual MAC addresses - but the management software does not show these addresses in the statistics.

The price of this solution should be more competitive.

The technical support for this solution could be improved.

They improved the stability a little bit, but it still requires more stability.

Installation could be easier as well.

This brand is not very popular in China.

In terms of improvement, sometimes we have bugs.