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Technical Manager at Digital World
Real User
Top 5Leaderboard
Easy to use, with good support, but it should be integrated with the cloud
Pros and Cons
  • "It's easy to use and the interface is simple."
  • "Another issue is if I want to suggest this solution to a customer, we won't get the pricing immediately, which is a major problem."

What is our primary use case?

We use this solution for protection from ransomware. 

We use artificial intelligence in the Trend Micro engine for deep security inspection. It allows us to analyze the data and threats.

What is most valuable?

It's easy to use and the interface is simple.

What needs improvement?

The biggest drawback with Trend Micro is even when it is connected to the server, it will show as offline.

Another issue is, if I want to suggest this solution to a customer, we won't get the pricing immediately, which is a major problem.

I would like to see cloud-based integration.

For how long have I used the solution?

I have been using this solution for four years.

Buyer's Guide
Trend Micro Deep Security
September 2022
Learn what your peers think about Trend Micro Deep Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,590 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It's a scalable solution. We have installed 10 to 15 customers.

How are customer service and support?

We have contacted technical support, and they are very good.

Which solution did I use previously and why did I switch?

We provide OfficeScan, OfficeScan XG, Apex models, and Worry-Free Business.

How was the initial setup?

The installation is the same as in Symantec. We have not installed the cloud-based version of Trend Micro. We have installed the on-premises version and it is easy to do.

To deploy the server, it will take 15 minutes and only five minutes to deploy each client.

What's my experience with pricing, setup cost, and licensing?

We would recommend this solution to others who are interested in using it.

I would rate Trend Micro Deep Security a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
TitleGeneral Manager at a tech services company with 501-1,000 employees
Real User
Top 20
Stable and scalable but needs vulnerability scanning at endpoints
Pros and Cons
  • "It serves its purpose and works well."
  • "The cost is very high."

What is our primary use case?

We primarily use the solution for security purposes. 

What is most valuable?

I cannot speak to any specific feature that has wowed me. 

It serves its purpose and works well.

The initial setup is easy. 

The stability of the product has been good over the last 12 months. 

We have found that the solution scales well.

What needs improvement?

The cost is very high. it would be ideal if they would work on the pricing.

Technical support could be much better.

The product should be able to host a vulnerability scanner. Right now, we need to pay extra. It would be ideal if they could do a vulnerability scan of my endpoints. 

For how long have I used the solution?

I've been using the solution for 12 months or so. It's been about a year. 

What do I think about the stability of the solution?

The stability has been very good in the year that we have used it. I haven't found any issues. There are no bugs or glitches. It doesn't crash or freeze.  It's reliable.

What do I think about the scalability of the solution?

The scalability is very good. If a company needs to expand its usage, it can do so. 

How are customer service and technical support?

Technical support has been below expectations. They don't seem to be as helpful or responsive as we need them to be. 

What's my experience with pricing, setup cost, and licensing?

The price of the product is high. It's expensive. 

What other advice do I have?

I'd rate the solution at a seven out of ten. It's been an okay solution, however, there still needs to be more done in certain areas. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Trend Micro Deep Security
September 2022
Learn what your peers think about Trend Micro Deep Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,590 professionals have used our research since 2012.
Natthapong Prayadsub - PeerSpot reviewer
IT Infrastructure Manager at a computer software company with 51-200 employees
Real User
Top 5Leaderboard
Good Virtual path function for anti-malware and good support

What is our primary use case?

The primary use case of this solution is for anti-malware and virtual paths.

What is most valuable?

The most valuable feature of this solution is the virtual path function, which is the reason we chose to implement it.

What needs improvement?

I would like to see an EDR function for the servers, as that would be useful for us.

Detection and Response directly to the servers.

For how long have I used the solution?

I have been using Trend Micro Deep Security since last year.

What do I think about the stability of the solution?

It's a stable product. We have not had issues.

We have a team of 40 to support and maintain this solution.

What do I think about the scalability of the solution?

This is a scalable solution. We have 2,000 users and a total of 20,000 staff members in our organization. We have more than 40 hospitals in Thailand.

How are customer service and technical support?

We are satisfied with the support that we have received.

Which solution did I use previously and why did I switch?

We are also using CrowdStrike.

Also, we were using Kasperky for anti-malware for the servers.

How was the initial setup?

The initial setup was not easy because when we deployed it, we had to restart our server, and needed permissions from our client.

It took approximately six months to deploy.

What other advice do I have?

I recommend this solution to others who are interested in using it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ahmet Burak Aydin - PeerSpot reviewer
Security Engineer at Intertech Information Technology and Marketing Inc.
Real User
Top 5
Provides adequate security and technical assistance

What is our primary use case?

We use Trend Micro Deep Security for security protection.

What is most valuable?

The performance is good. It is better than FireEye Email Security.

What needs improvement?

I would like to see a retroactive alert. If it had the capability of generating retroactive alerts it would be helpful.

While it is stable, it has room to improve.

For how long have I used the solution?

I have been working with Trend Micro Deep Security for six months.

What do I think about the stability of the solution?

Trend Micro Deep Security is a stable solution.

What do I think about the scalability of the solution?

Trend Micro Deep Security is scalable.

In our company, we have approximately 1,000 users.

How are customer service and support?

I am satisfied with the technical support that we have.

Which solution did I use previously and why did I switch?

We are also working with FireEye Email Security.

How was the initial setup?

I was not a part of the installation. It was installed by our technical team.

This solution is maintained and deployed by a team of ten managers and engineers.

What's my experience with pricing, setup cost, and licensing?

We don't pay any licensing fees.

What other advice do I have?

I would recommend this solution to others who are considering using it.

I would rate Trend Micro Deep Security a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Solutions Architect at a comms service provider with 11-50 employees
Real User
Top 5Leaderboard
Suitable for large organizations, is simple to install, and is reasonably priced

What is our primary use case?

We provide solutions for our clients.

Trend Micro Deep Security is used to secure their important data and important files.

What is most valuable?

Trend Micro Deep Security is suited for large organizations.

Our clients are satisfied with Trend Micro Deep Security.

What needs improvement?

Trend Micro Deep Security security and scalability could be improved.

For how long have I used the solution?

I have been dealing with Trend Micro Deep Security for three months.

What do I think about the stability of the solution?

Trend Micro Deep Security is a stable solution.

What do I think about the scalability of the solution?

Trend Micro Deep Security is a scalable product.

Currently, we have provided this solution to two clients.

How are customer service and support?

Technical support is good.

How was the initial setup?

The initial setup is straightforward.

It can be installed in 30 minutes.

We have a team of five to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid yearly.

Fees are neither high nor low; they are in the middle, it's average.

What other advice do I have?

I would rate Trend Micro Deep Security a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Karthikeyan Balasubramani - PeerSpot reviewer
Senior Technical Consultant at Unicorp Technologies LLC
Real User
Top 5
Protects our servers, has many features, and is easy to set up

What is our primary use case?

It is being used for our servers. It has many features such as firewall, IPS, anti-malware, and antivirus.

What is most valuable?

It provides security and protection. The endpoint firewall is valuable.

What needs improvement?

Their support should be improved. We need support in the UAE, but it is always going to some other country or region, and the time schedule is not suitable for us. 

For how long have I used the solution?

I have been using Trend Micro Deep Security for six years, but I have started to use Trend Micro Apex One recently.

What do I think about the stability of the solution?

Its stability is good.

What do I think about the scalability of the solution?

Scaling is possible. We're scaling up. We have about 40 servers.

Which solution did I use previously and why did I switch?

I have used SentinelOne.

How was the initial setup?

It is easy. It takes about two hours.

What about the implementation team?

It was implemented in our company. Our security team manages it. We have two people on the team.

What other advice do I have?

I would rate it a 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
IT Security Specialist at TT Systems LLC
Real User
Top 5Leaderboard
Scalable, stable, straightforward setup

What is our primary use case?

Most of our traffic comes from blacklisted IPs, virus types, and phishing proofing. These are the major use cases that we observe in our daily operations.

What needs improvement?

I would like to see XDR features and endpoint sensors become available.

For how long have I used the solution?

I have been using Trend Micro Deep Security for one and a half years now.

What do I think about the stability of the solution?

It is stable and we have not faced any challenges during the rollout.

What do I think about the scalability of the solution?

Trend Micro Deep Security is definitely scalable.

How are customer service and support?

We raise a ticket with Trend Micro Deep Security customer service when any issue occurs.

How was the initial setup?

The setup is straightforward and takes around a month to deploy. We deployed through the SCCM tool.

What other advice do I have?

We have four hundred servers globally. I would rate Trend Micro Deep Security a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Cyber Security Technical Engineer at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Fits any size business, reliable, and good technical support

What is most valuable?

Some of the main features of this solution are it is reliable and can be used in small to large size businesses.

What needs improvement?

The licensing structure could improve.

For how long have I used the solution?

I have been using the solution for a couple of weeks.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution scalable even for large enterprises.

How are customer service and technical support?

I have had good experiences with technical support.

How was the initial setup?

The installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution and there are extra features you can purchase. 

What other advice do I have?

I would recommend this solution to others.

I rate Trend Micro Deep Security an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Buyer's Guide
Download our free Trend Micro Deep Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2022
Buyer's Guide
Download our free Trend Micro Deep Security Report and get advice and tips from experienced pros sharing their opinions.