IS Manager, Software Engineer at a manufacturing company with 10,001+ employees
Real User
High performance, beneficial black and white lists, and reliable
Pros and Cons
  • "Some of McAfee Endpoint Security's main features are it has benefits over normal conventional antivirus solutions because it works much faster."
  • "We have had some of our clients not happy with McAfee Endpoint Security because it blocks some of the applications they are trying to use. They should make it easier to unblock applications."

What is our primary use case?

We use McAfee Endpoint Security as a solution for workstations and laptops.

What is most valuable?

Some of McAfee Endpoint Security's main features are it has benefits over normal conventional antivirus solutions because it works much faster. 

The solution learns which piece of software is running on the computer and compares it to a white list or black list database, if it is on the white list it allows the application and if it is on the black it does not.

McAfee Endpoint Security uses fewer computer resources than many competitors making it less of a burden on the performance of the computer. 

What needs improvement?

We have had some of our clients not happy with McAfee Endpoint Security because it blocks some of the applications they are trying to use. They should make it easier to unblock applications.

In a future release, McAfee Endpoint Security and all other endpoint solutions should reduce the number of resources needed to run their solution, such as hard drive space and CPU processing. The fewer resources the solution uses the better the performance of the hosting computer will have.

For how long have I used the solution?

I have been using McAfee Endpoint Security for approximately 15 years.

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What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

McAfee Endpoint Security is cloud-based making it scalable.

We have approximately 100,000 users using the solution in my organization.

How are customer service and support?

I can log into the McAfee portal and get support. We have not had any problem with the support and we have never had an interruption or a case of software failing.

How was the initial setup?

The installation was very easy and quick. It only takes a few minutes.

What about the implementation team?

We can do the implementation of the solution. Customers can do it by themself or in a corporate environment it can be pushed from the central server to each individual computer.

The maintenance of the solution is done by an outside vendor.

What's my experience with pricing, setup cost, and licensing?

For each computer that is connected to the server McAfee charges us for each computer based on our license agreement.

Which other solutions did I evaluate?

We are in the process of moving away from McAfee Endpoint Security and replacing it with Cylance.

What other advice do I have?

The solution is great by itself. However, it is important how management is organized within the company and how quick of response the teams can apply white list and other security measures.

I would recommend this solution to others.

I rate McAfee Endpoint Security an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Instrument and Control Engineer at a energy/utilities company with 10,001+ employees
Real User
Helpful technical support, good stability, and offers good antivirus features
Pros and Cons
  • "Technical support is always available and very helpful."
  • "The initial setup isn't so easy. You need to know what you are doing."

What is our primary use case?

We use it for protecting our system nodes. It's run on Windows 7 and Windows 10.

What is most valuable?

The solution is stable.

You can scale the product.

Overall it's a good product that works well. 

Technical support is always available and very helpful.

The antivirus component is very good.

What needs improvement?

It's not very user-friendly as sometimes you have to install the agents and then the agents do not get deleted from the database. Due to this, we have to manually delete it from the nodes and then again we have to install it again. When distributing the product, sometimes things get confused and we need to clean up the temporary folder.

The initial setup isn't so easy. You need to know what you are doing. 

The products are getting obsolete too early. That's one of the issues we have with McAfee. They're coming up with new products too early. We installed 10.5 in 2016, and then in 2019, or 2020, we got 10.7. Now, 10.5 is obsolete. They are upgrading the versions too fast. Due to the fact that we have a subscription, we have to upgrade it to the next level which creates some maintenance issues. 

For how long have I used the solution?

I have been working with the solution since 2016. 

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. 

The only thing is the reliability. It changes so fast and versions become obsolete and it creates maintenance issues for us. 

What do I think about the scalability of the solution?

The solution is scalable. We do plan to increase usage. Earlier, we had VirusScan Enterprise, however, now, as it is integrated into the ENS threat prevention, we are migrating.

We have 15 or 20 users on the solution right now. 

How are customer service and technical support?

We have found the technical support to be very helpful. They are responsive and available when we need them to help us troubleshoot. We are satisfied with their level of service.

Which solution did I use previously and why did I switch?

We haven't really used another solution in place of McAfee, although we do also use Symantec.

How was the initial setup?

The initial setup is not so straightforward. It's difficult if you aren't used to McAfee. It takes time to get the hang of it. 

What other advice do I have?

I'm just a customer and an end-user. I don't have a business relationship with McAfee.

I'd rate the solution at an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Trellix Endpoint Security
March 2024
Learn what your peers think about Trellix Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
ITOfficer at U.S. Army Medical Research Unit - Kenya
Real User
Top 20
An informative dashboard and immediate reporting and notifications
Pros and Cons
  • "We really like the dashboard from Trellix and we've found that it's pretty informative."
  • "The solution consumes a lot of end user memory and CPU. Trellix doesn't really focus much on the anti-malware side."

What is our primary use case?

Our use case is pretty straightforward. We have the central ePO that's running, and clients connect to it. All the clients connect to the ePO for updates and the ePO is able to go out and get updates, so it's pretty much like a star topology where you have the ePO sitting at the middle and handling all the requests from the clients and the servers.

What is most valuable?

We really like the dashboard from Trellix and we've found that it's pretty informative. Also, the reporting is pretty much immediate, so if there's any activity on the network, you're able to get notifications immediately. That's something that we really like about this product.

What needs improvement?

The solution consumes a lot of end user memory and CPU, so you need to have a computer that has a lot of resources for you to properly run Trellix. The agent ends up using a lot of resources, either RAM or CPU, and at times that bogs down users. I don't know if it's possible to have a lighter version of the agent, but if the agent was lighter it wouldn't consume so many resources, which would be good.

It's a bit complex. It's very granular and you need to really, really know the ins and outs of configuration. If you are specifically configuring an XML against ransomware, some very special setup, it can end up being a bit technical. You wouldn't want to make any mistakes while doing your configuration. A single configuration can make you lose whatever you wanted to do.

The other thing is if the engine would also focus more on malware, sort of an anti-malware. Trellix doesn't really focus so much on the anti-malware side, but there are other better performing antivirus or endpoint products that have better engines or they have a higher detection rate compared to what Trellix is currently providing.

For how long have I used the solution?

I have been working with this solution for about three years.

What do I think about the stability of the solution?

If you've given the solution the resources that it needs, it's pretty much stable and it's able to continuously run uninterrupted. I've never seen any down times, so I'd say it's pretty much stable and it's built well.

What do I think about the scalability of the solution?

As far as scalability, I think the solution is able to handle quite a bit. We have around three admins who interact with the product. Then we have the rest of the organization who interface with it, which is around 300 to 500 employees.

How are customer service and support?

The tech support was pretty responsive and I believe all my questions were answered within the stated timeline. I can't remember what my questions were about, but I spoke with the technical team and got the help that I deserved. I would rate the support as a five out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

From a technical side, it's not so complicated. Of course, you need to set up your server correctly, and then deploying it to the agent is pretty simple. The setup on the server is the one that is a bit technical. You can't have a default deployment, so once you do your deployment you need to set up rules that work within your environment to be able to safeguard it against suspect files or potentially unwanted programs. You need to know exactly what to do, and that's the point that may not be very friendly to admin, because they might not know all of the threats that are out there. You can't really foresee a threat that you don't know about, or rather you don't know if you'd block it or not. The initial setup is pretty much straightforward if you're an IT person, but the configuration side has a learning curve. It takes quite some bit of time to really know exactly what you're doing.

What about the implementation team?

We handled implementation in-house because when we got the licensing, we also got training modules from Trellix. Trellix has KB articles, which are pretty much straightforward and really helped quite a bit. I'd say it took about four hours to deploy from the time we started with a clean machine to the time that we started pulling updates and deploying to client machines.

On a scale of one to five, I'd give the setup a four, because the product pretty much does what it says it does, but it's not perfect. If you're an IT person, you'll be able to deploy it, and sending the Agent file to clients is pretty much a no-brainer.

The maintenance bit is okay as well. There's not a high amount of maintenance because you can automate many activities. You just need to make sure that your server is able to pick up the updates that are necessary, and make sure the databases are running okay. It's nothing new if you're in the IT environment, just making sure everything is running properly. I've never landed on an update that broke the application.

What was our ROI?

I believe for organizations that are looking for what Trellix is offering right now, there is a definite return on investment.

What's my experience with pricing, setup cost, and licensing?

I think Trellix is more on the higher side of the market, just on a general scale, but I also think it depends on what particular package you choose. Different packages have different rates. I would give the pricing a three out of five. It depends on your usage because if the product works for you, then you might say the price is right. At one point it worked for us, but we have shifted our goals.

Which other solutions did I evaluate?

We currently considering switching from Trellix to Bitdefender mainly because Trellix isn't really focused on malware, and right now most threats are coming from within the organization as malware. Malware is something that can stop business continuity, so that's one of our main areas of focus, and Trellix is not doing really well within that perspective.

What other advice do I have?

I would recommend Trellix to someone as long as they know exactly what they're looking for within the organization. For instance, Trellix is very granular, so if you have a dedicated security department that can customize policies and XML documents at a very fine level and specifically work on this product, then I would say, go for it. The solution is going to serve them well, because what it does, it does really well. You're able to experience possibly what's among the best products in the market. I would recommend it as long as the people know exactly what they're getting into and they're ready to handle the challenge.

On a scale of one to ten, I would give Trellix an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Presales and product manager at Mi Mi Informatics Joint Stock Company
Real User
Has robust integration with ePO, enabling centralized management capabilities
Pros and Cons
  • "It also allows multifunctionality within a single platform."
  • "The platform needs improvement in terms of handling heavy databases."

What is our primary use case?

We use the product for EDR purposes.

What is most valuable?

The product has robust integration with ePO (ePolicy Orchestrator), offering centralized management capabilities. It also allows multifunctionality within a single platform. They offer endpoint and NLP protection as well.

What needs improvement?

The platform needs improvement in terms of handling heavy databases. We encounter database unavailability for a prolonged period. Its integration capabilities with security platforms like FireEye could be enhanced.

For how long have I used the solution?

We have been using Trellix Endpoint Security for over a decade.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

We manage around 20,000 endpoints for our enterprise customers. It is a scalable product.

How are customer service and support?

The technical support works fast and is knowledgeable and customer-friendly.

How was the initial setup?

We have to follow a step-by-step process to implement Trellix Endpoint Security. It can be deployed in the cloud and on-premises.

What about the implementation team?

I recommend product deployment assistance from a consultant, distributor, or reseller.

What's my experience with pricing, setup cost, and licensing?

Trellix Endpoint Security is an inexpensive platform.

What other advice do I have?

I recommend Trellix Endpoint Security to people looking for endpoint protection. I rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Tomasz Piwonski - PeerSpot reviewer
Sales representative at LizardFS
Real User
Top 5Leaderboard
A simple and easy-to-use product that works in the background and does not slow down the computer
Pros and Cons
  • "The product is easy to use."
  • "The tool could provide more advanced protection."

What is most valuable?

The product works in the background. It does not slow down the computer, which is good. If we put the USB, it automatically asks us whether the device must be scanned. We can scan it or postpone it. If anything goes wrong, the tool informs us that a file or website was blocked. It might be because the IP is on a blacklist. The product is simple. We do not have to do anything. The product is easy to use.

What needs improvement?

The tool could provide more advanced protection. It should do a deeper analysis of the files.

For how long have I used the solution?

I have been using the solution for eight years. I am using the latest version of the solution.

What do I think about the scalability of the solution?

The tool is scalable. We can choose when and how to scan. We can even choose to exclude certain folders. Ten people in our organization use the solution extensively.

Which solution did I use previously and why did I switch?

I have used NOD32 and Kaspersky. I started using Trellix Endpoint Security because my company decided to use it.

How was the initial setup?

The initial setup was straightforward. It took us 10 to 15 minutes to deploy the solution because we had to go a bit deeper into the settings.

What about the implementation team?

The product can be deployed in-house. The deployment process is quite easy and fast.

What was our ROI?

The solution is worth the money.

What's my experience with pricing, setup cost, and licensing?

We have a yearly subscription. We have bought the solution for ten stations. The pricing is more or less the same as the other tools in the market.

What other advice do I have?

Some tools use a lot of memory, so it's really difficult to use them, especially when we are scanning something. We mostly work on documents on the cloud. We do not get many files on the computer. We do get some spam. I would recommend the solution to others. So far, we've never had any problems. Nothing gets through. Overall, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Nadeem Syed - PeerSpot reviewer
CEO at Haniya Technologies
Reseller
Top 5Leaderboard
A strong solution that would benefit from additional DLP features
Pros and Cons
  • "Would benefit with the addition of DLP features."
  • "There is room to improve with scalability."

What is our primary use case?

McAfee is a security-based company. All of their products are related to the security of networking. We have approximately 15 to 20 customers working with McAfee Endpoint Security.

What is most valuable?

McAfee Endpoint Security does not hang the machines. They are also not very heavy on the end-users.

What needs improvement?

Along with improving scalability, I would like DLP features to be added in to the endpoint security. 

For how long have I used the solution?

I have been using McAfee Endpoint Security for almost 12 years.

What do I think about the stability of the solution?

The solution is quite stable.

What do I think about the scalability of the solution?

I would give McAfee a 7 out of 10 for scalability, there is room to improve.

How was the initial setup?

The initial installation is not complex. It does depend on how big your network is, but normally it's one day's work.

What's my experience with pricing, setup cost, and licensing?

I believe their prices are very good. Our customers pay an annual license fee.

Which other solutions did I evaluate?

All of the endpoint security solutions have more or less the same kind of features. There is nothing exceptional about one product versus the other. McAfee is not as strong as other solutions like Kaspersky, Trend Micro, or Carbon Black.

What other advice do I have?

I would not discourage anyone from using McAfee Endpoint Security as it is quite a strong solution. I would rate the solution a 7 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Valerio Favitta - PeerSpot reviewer
IT Security Specialist at asystel italia
Real User
A stable solution that offers good technical support and can be implemented without much difficulties
Pros and Cons
  • "It is a stable solution...The solution's technical support is good."
  • "There are certain shortcomings in the features concerning DLP in Trellix, where certain additions must be made in the future."

What is our primary use case?

In Trellix Endpoint Security, I use all modules, including firewall and web control, except for encryption.

What needs improvement?

There are certain shortcomings in the features concerning DLP in Trellix, where certain additions must be made in the future.

For how long have I used the solution?

I have been using Trellix Endpoint Security for five years. My company is a customer of the solution.

What do I think about the stability of the solution?

It is a stable solution. If I consider using Trellix Endpoint Security right now, I won't find it a problem since it is a good product to use.

What do I think about the scalability of the solution?

There are around 800 users of the solution in my company.

How are customer service and support?

The solution's technical support is good. Whenever I open or raise a ticket with Trellix's support team, I get a response from their end.

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The implementation part of the product is not difficult. From an implementation perspective, I find the product to be good enough.

For me, the product's deployment in all endpoints takes an hour, and it is a simple process. I don't know if the deployment process is still simple or not and whether improvements have been made to the solution.

What other advice do I have?

I find Trellix Endpoint Security to be a good product. In Trellix Endpoint Security, it is not simple to understand the policies and rules, but it is good as an antivirus product. Trellix Endpoint Security is not easy to use, especially since the mechanism of communication is not very good.

I rate the overall product an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Ebenezer D - PeerSpot reviewer
Network Security & Data Management Admin at Digitaltrack
Real User
Top 5
An easy-to-deploy endpoint security tool that needs to improve its technical support
Pros and Cons
  • "The initial setup of Trellix Endpoint Security was straightforward."
  • "The solution's technical support should be improved since we faced a lot of issues with the support. There were some delays in responses from the technical support."

What is our primary use case?

In my company, we use Trellix Endpoint Security for its endpoint security capabilities. Wherever there is a need for someone to comply with ISMS, we deploy Trellix Endpoint Security over there and support them in maintaining it.

What is most valuable?

The most valuable feature of the solution is that it allows our company to opt for single management for multiple products. The tool also supports DLP encryption or proxy can be managed by a single management console, which is a major advantage.

What needs improvement?

Trellix Endpoint Security doesn't support Mac devices. Trellix Endpoint Security doesn't offer full-fledged support for Linux.

In the future, I would like the product to support Mac and Linux.

When it comes to classification, Trellix has its own DLP solution. They do provide classification in Trellix Endpoint Security, but not at a full-fledged level. It would be good if Trellix Endpoint Security provided a full-fledged classification.

The solution's technical support should be improved since we faced a lot of issues with the support. There were some delays in responses from the technical support. Technical support also lacks in providing proper solutions to issues.


For how long have I used the solution?

I have been using Trellix Endpoint Security for ten to twelve years. I use the solution's latest version. My company has a partnership with Trellix.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

How are customer service and support?

I rate the technical support below five out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used different products in the past. Since we are a consultant, we have to work with multiple vendors.

How was the initial setup?

The initial setup of Trellix Endpoint Security was straightforward.

The solution is deployed on the hybrid cloud. Trellix Endpoint Security provides its tool as a SaaS product.

The deployment process can be done in around two hours.

Our company has around 40 engineers to deploy and manage the maintenance of the product.

What's my experience with pricing, setup cost, and licensing?

There are some extra expenses for using the product, in addition to licensing related to the maintenance of the product.

What other advice do I have?

The product is good, but that doesn't matter if the support is not proper.

I would definitely recommend the solution to those planning to use provided the support is good. If the support is not good, our company will have to state both the pros and cons of the product to its potential users, after which the customer can choose it if they find the pros to be favorable.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Buyer's Guide
Download our free Trellix Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Trellix Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.