IT Network Engineer at a tech services company with 11-50 employees
Real User
Very secure, and very stable but needs better technical support
Pros and Cons
  • "The solution has done a fabulous job of protecting us from threats."
  • "Technical support could be a bit better."

What is our primary use case?

We primarily use the solution for email and domain security for our computers and end-users.

How has it helped my organization?

The solution has done a fabulous job of protecting us from threats.

What is most valuable?

The solution's most valuable feature is that it is very secure.

What needs improvement?

The pricing could be improved.

Technical support could be a bit better.

Buyer's Guide
Sophos SafeGuard
March 2024
Learn what your peers think about Sophos SafeGuard. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,886 professionals have used our research since 2012.

For how long have I used the solution?

I've been using the solution about one year.

What do I think about the stability of the solution?

The stability of the solution is very good.

What do I think about the scalability of the solution?

The scalability of the solution is good.

How are customer service and support?

Technical support isn't so good; it needs to be improved. 

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup for me is straightforward, however a new user might have a few issues with it.

What other advice do I have?

We use the cloud deployment model of the solution. We're a Sophos partner.

The solution is good. It doesn't have a heavy lag like others.

I'd rate it seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Specialist at a non-tech company with 51-200 employees
Real User
Good performance with a user-friendly interface and a very easy initial setup
Pros and Cons
  • "The user interface is simple, It makes it very easy to use."
  • "The cost is rather expensive. It's a pain point for many clients. They should work to see if they can reduce pricing."

What is our primary use case?

The solution is primarily used for data protection.

What is most valuable?

The solution offers very good performance.

The user interface is simple, It makes it very easy to use.

What needs improvement?

We've only really been dealing with this solution for six months, so I haven't had time to note anything that is lacking in the solution.

The cost is rather expensive. It's a pain point for many clients. They should work to see if they can reduce pricing.

For how long have I used the solution?

I've been using the solution for six months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. It's easy to expand the platform if you need to.

How are customer service and technical support?

I've never had to contact technical support.

Which solution did I use previously and why did I switch?

I didn't previously use a different solution.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

In general, clients are able to handle the implementation themselves.

What's my experience with pricing, setup cost, and licensing?

The cost is not cheap. It's a rather expensive solution.

What other advice do I have?

We're a reseller. We handle the on-premises deployment models.

I'd recommend the solution. I'd rate it eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Buyer's Guide
Download our free Sophos SafeGuard Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Sophos SafeGuard Report and get advice and tips from experienced pros sharing their opinions.