Name: Sisense
Brand: Sisense
Rating: 4.4 (46 reviews)

Director of Commercial Solutions with 51-200 employees

Jun 15, 2015

We leveraged support from Sisense's technical folks on multiple occasions and they were always knowledgeable and helpful.

Pros and Cons

"Sisense is an excellent tool set, hitting all of the BI sweet spots and stacking up very well against the top players in the BI market."

What is most valuable?

Simplicity, wide range of visualizations, managed data model layer

For how long have I used the solution?

Deep-dive evaluation for a client

What do I think about the stability of the solution?

None.

How are customer service and support?

Customer Service:

Exceptional. The pre-sales support was outstanding - the team was patient, generous, and highly responsive. An excellent partner through the evaluation process - far more so than any other vendor we dealt with.

Technical Support:

Excellent. Our eval process we fairly detailed and specific. We leveraged support from Sisense's technical folks on multiple occasions and they were always knowledgeable and helpful.

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Which solution did I use previously and why did I switch?

We evaluated several products for a client engagement.

How was the initial setup?

Straightforward. We had our trial up and running and were building sample cases in less than an hour.

What's my experience with pricing, setup cost, and licensing?

These tools are powerful, universally applicable, and scale to the enterprise level, so expect a substantial price point across the market. Against that backdrop, we found Sisense to be very competitively priced, and with a good range of options to match up a right-sized deployment footprint for small-to-medium size organizations.

Which other solutions did I evaluate?

Many, including Tableau, Qlik, InetSoft, Business Objects, LogiAnalytics, Birst, MicroStrategy, and several others.

What other advice do I have?

Sisense is an excellent tool set, hitting all of the BI sweet spots and stacking up very well against the top players in the BI market. Sisense shines especially well in the pre-sales support area. The sales and technical staff are the most supportive and responsive of any of the vendors we dealt with, hands down.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user191007

Section Editor: Print Software at a printing company with 51-200 employees

Apr 22, 2015

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Very easy solution to use. For very complicated blended data from multiple sources we would like Sisense to add a "nerd mode".

Pros and Cons

"We found the ease of use to be our primary factor for choosing Sisense."

"For very complicated blended data from multiple sources we would like Sisense to add a "nerd mode" where we can geek out without the visual connecting of tables and data elements."

Valuable Features:

We found the ease of use to be our primary factor for choosing Sisense. We have a client that changes their mind often and their business is moving very quickly (what clients don't live under these conditions)? We needed to bring them a tool that could be learned and then deployed easily without a lot of technical expertise.

The other "feature" we experienced in the buying process was Sisense's response time, materials that accurately answered our questions, and great sales support - access to experts within the company when we needed them.

Improvements to My Organization:

Our client is graduating from the world of static reports to the world of dynamic business intelligence dashboards. Its a rough transition because it requires a change in behavior. People (IT people) and customers have been turning to static reports for a long time, it takes a little effort to help them understand the power of dynamic data that you can drill into but once they get it, they will never mention a custom report again!

Room for Improvement:

Sisense has made their product too easy - is that possible you might ask? For very complicated blended data from multiple sources we would like Sisense to add a "nerd mode" where we can geek out without the visual connecting of tables and data elements. Some folks on our team know data structures really well and could do the connections more efficiently through a non-visual interface.

This doesn't prevent you from doing anything. Many of the improvements I would have listed in this review have been addressed in Sisense's latest release.

Use of Solution:

About 6 months.

Customer Service:

The sales experience was a real differentiation for Sisense. The customer service has been awesome so far, granted we haven't had to rely on them much. We don't find this is the kind of tool that requires a lot of help because it is easy to learn and deploy.

What is most valuable?

The most valuable feature is the ability to combine multiple/disparate data sources into one and derive intelligence from them. Also, the ability to easily visualize the data-sets via Sisense studio is a key feature.

How has it helped my organization?

The client we have deployed this for is now able to easily make decisions based on the visualizations from this BI solution. Top Executive Management is able to make decisions without necessarily relying on reports from the mid-level management. This has greatly improved the ability to make decisions based on trends from the past by making projections to the future.

What needs improvement?

The ability to handle larger data sets, tables in the hundreds of millions of rows range.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No, the process for deployment was straightforward especially with the older version V4. However, IMO, the new v5 which is purely web-based has a lot of optimizations in order to be equal to or better the previous version. This has greatly hindered our upgrade to the newer version as some of the most obvious features are missing.

What do I think about the stability of the solution?

Yes. We have encountered some issues especially as far as importation of data is concerned. Sometimes the platform works great, but other times, it's a drag and users are always on our necks to speed it up.

What do I think about the scalability of the solution?

Yes, as the number of rows or volume of data has increased over the past two years, the querying time has been gradually increasing and this has impacted user productivity.

How are customer service and technical support?

Customer Service:

Satisfactory, with opportunity to improve. Some issues are speedily handled, however, others take forever to be taken care of and communication is sometimes lacking.

Technical Support:

Adequate. The team of engineers are adequately skilled to deal with whatever we throw at them.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

The initial setup was straightforward. The installation process was very clear; it was/is very clear what one needs to do for the product to work or to derive the maximum use from it. Proper documentation has helped a great deal.

What about the implementation team?

Vendor team; 9/10. They were adequately skilled to provide the solution.

Which other solutions did I evaluate?

Yes, other products such as QlikView & Tableau.

What other advice do I have?

You should have adequate SQL skills as this will come in handy. Else, prepare to have some fun slicing and dicing data.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are also a partner. We implement their software.

it_user90048Product Manager with 201-500 employees

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Jan 28, 2015

Totally agree with the review, handled Sisense in a POC in our company.
Great visualizations, intuitive setup and user friendly.
Lacks stability and data loading features as Sliding window (incremental load), not consistent in queries execution times.

In general, great prospect, not mature enough from my point of view

it_user90066

Engineer at a tech services company with 51-200 employees

Feb 19, 2014

Great dashboards, speed and support for 3rd party JS library graphical components

We acquired SiSense a month ago and absolutely love it.

It allows quickly delivering staining dashboards. It is fast, blazingly fast in both data retrieval and graphics rendering.

I was impressed by the fact it permits third party/free JS library graphical components plugged right in.

All of the above and the superb customer support plus the willingness of the SiSense staff to make you a success puts SiSense apart from the competition.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user8619BI Expert with 51-200 employees

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Feb 19, 2014

I totally agree. We implemented SiSense at our organization a year ago, after a failed project with a big-name BI solution. I think SiSense has the right ingredients to make BI excel at companies that need agile BI. It is disruptive. BTW, their V5 release is coming out with transforming usability. there are a lot of cool things to look forward to.

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it_user1122

Infrastructure Expert at a tech services company with 1,001-5,000 employees

Nov 18, 2013

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Very good product, would recommend in the future.

Pros and Cons

"Deploying it was smooth as butter, and there was little to no down time after lab testing."

"Some have outright rejected it due to lacking visualization and readouts."

Valuable Features:

It's incredibly lightweight, and very easy to work with. Implementing it and linking it with existing resources was a breeze.

Improvements to My Organization:

From what my customers have told me, regarding this product, it adds a layer of automation previously non-existent from their previous reporting service.

Deployment Issues:

Deploying it was smooth as butter, and there was little to no down time after lab testing. Pretty much had the new environment up and ready, shut the old one down and transitioned to the new one overnight.

Scalability Issues:

I haven't necessarily needed to scale past the original requirements yet, but the product seems to have potential for easy scaling to medium and large businesses.

Customer Service:

From what little I had to talk to SiSense, their CS department was top notch and had an answer for any question I had. The reps were very knowledgeable about the product.

Initial Setup:

Surprisingly simple, to be honest. The API's included with it provide for easy access to existing data and resources, and creating custom resource links where there is no API was straightforward, not much room for error!

Implementation Team:

Implementation was done personally, but for 2-3 clients. A few cases it was simply a recommendation and it was implemented through another vendor or through a specific companies in house IT department.

Cost and Licensing Advice:

The implementation cost was substantially lower than what I've seen of the competition.

Other Advice:

Thoroughly research before you decide to implement. This meets the needs of most clients that I have offered it to, but some have outright rejected it due to lacking visualization and readouts.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user3876Database Manager at a tech company with 51-200 employees

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Dec 27, 2013

One of the most impressive features of prism is its browser based dashboard that can be easily customized through HTML and CSS according to the needs of organizations. It also makes it easy for the multiple users to share and collaborate with each other.

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it_user68067

Head of Data Analytics at a tech services company with 51-200 employees

Oct 31, 2013

We have worked with both Qlikview and Tableau but switched to SiSense for functionality and value

For how long have you used this product?
- 4 years

Which features of this product are most valuable to you?
- It's lightweight, good value, easy to implement and work with, easy to hookup data sources to and create dashboards.

Can you give an example of how this product has improved the way your organization functions?
- We're an agency, we used to do our client reporting in excel. With SiSense we can send them automatically generated professional reports. Right now, we use it for the more complex dashboarding projects with several data sources and serve them out through the web.

What areas of this product have room for improvement?
- In terms of visualization there is still some room for improvement. For our more demanding customers in this field we add a visulization layer.

Did you encounter any issues with deployment, stability or scalability?
- The product has become a lot more stable these past years. Currently no issues.

Did you previously use a different solution and if so, why did you switch?
- We have worked with both Qlikview and Tableau and found that for most of our customers the extra money they'd have to pay did not result in more value.

Before choosing this product, did you evaluate other options? If so, which ones?
- About 4 years ago, there were a few products in this area in this price range. In terms of functionality nothing came close.

How would you rate the level of customer service and technical support?
- The company has improved in this a lot as well. Currently no issues at all.

Was the initial setup straightforward or complex? In what ways?
- Remarkably easy. We slam it on a hosted server, use the API connections to get the data in, create other connections where there is no API and we're up and running for a customer within 2 weeks.

Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- In-house

What is your ROI on this product?
- Cannot say - we can do a lot of projects at a much lower price than our competitors, because of SiSense, so I'd say it's pretty good.

What was your original setup cost for this product and what is your day-to-day cost of using this product?
- Cannot say - but it's pretty low

What advice would you give to others looking into implementing this product?
- We have a lot of customers that are in the process to become more data driven. For the first time they see a lot of data come together and they can prove the power of data to their board without having to do huge investments in hard and software. Then after some years they will have outgrown the product but at that point they will be experienced, will know better what they need and the risk for bad investment is a lot smaller.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user72735Head of Data Analytics with 1,001-5,000 employees

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Mar 21, 2015

The key to SiSense isn't just their product (which is superb)....it's the responsiveness and quality of their internal executive and technical personnel across the board.
I've worked with all the major BI/Big Data/Analytics vendors at one time or another on various scales of projects...but none come close to the level of performance provided by SiSense...truly the biggest differentiator.
Andrew

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it_user12075

VP of Development with 51-200 employees

Oct 21, 2013

Our company also evaluated Tableau and QlikView but chose Prism for excellent ability to deal with large volumes of data

On a scale from 1-5 (1=worst, 5=best), how would you rate this product overall compared to similar products?

- Hard to answer because I have little experience with other products. The ability to deal with large volumes of data is excellent, and is very valuable for us.

For how long have you used this product?

- 1.5 years.

Which features of this product are most valuable to you?

- Flexibility and ease of design of dashboards.

- Handling large data sets.

Can you give an example of how this product has improved the way your organization functions?

- SiSense has allowed us to offer a browser based business intelligence solution for our customers much faster than we could have done on our own.

What areas of this product have room for improvement?

- SiSense is lacking in richness of data analysis capabilities, particularly standard deviation, median, percentiles, and other aggregates. Mean, min, and max only take you so far.

Did you encounter any issues with deployment, stability or scalability?

- No significant problems.

Did you previously use a different solution and if so, why did you switch?

- No.

Before choosing this product, did you evaluate other options? If so, which ones?

- Yes. Tableau, Qlikview, Dundas

How would you rate the level of customer service and technical support?

- Excellent. Very responsive, and when necessary they go above and beyond what is typically expected. It was the responsiveness and eagerness to help us solve problems, along with the ability to handle large data sets, that led us to choose SiSense over other competitive offerings.

Was the initial setup straightforward or complex? In what ways?

- Very simple.

Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?

- We do it all on our own.

What is your ROI on this product?

- Hard to fully quantify at this stage, but the SiSense tool has brought in a significant new capability and has opened a sales channel that was previously closed to us.

What was your original setup cost for this product and what is your day-to-day cost of using this product?

- Sorry, but we don't have that level of sophistication in our accounting.

What advice would you give to others looking into implementing this product?

- I'd suggest paying a visit to the team in Tel Aviv.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user2652Project Manager at a non-tech company with 10,001+ employees

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Dec 29, 2013

There is a trial version available for Prism. If you try that, you will see how it gathers information effectively from huge tables and love it and is a must buy for developing organizations. This is highly recommended for medium and large sized organizations.

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it_user8619

BI Expert with 51-200 employees

Oct 20, 2013

We evaluated Tableau, QlikView, Tibco, Microstrategy, SAP, IBM and others but chose SiSense

For how long have you used this product?
- 6 months

Which features of this product are most valuable to you?

- Agile development of dashboards & reports

- I like SiSense's agility in building the report and analysis. It's report development environment is fast, easy-to-use and sees results instantly. It's easy to build reports with business users together and going through multiple iterations in a short period of time.

- Manage unified data model & data mash-up.

- The ability to define unified data-model universes is imperative to build an enterprise-level BI solution. SiSense's ElastiCube allows us to do just that.

- To crunch large amount of data fast.

- We found that Sisense performs in large volume of data without heavy investment in hardware and IT expertise. The setup was fast and not much tuning was required.

Can you give an example of how this product has improved the way your organization functions?

- We reduced the report / analysis delivery time from weeks to days.
- The BI team is able to sit with the business user and build reports on-demand, making changes instantly and see the results.

- The business becomes much more agile in analysis, thereby responds faster to changes in the market and products.

What areas of this product have room for improvement?

- Sisense needs to improve the ability to build more complicated reports, such as merging two dimensions of the same type on-demand in one report.

- For example, business's wants to know the user signup-to-usage ratio by country. Both the signup and usage have country dimensions. The two country dimensions are same in attribute type but different in context. SiSense doesn't allow you to join the two countries dimensions on-the-fly in the report.

- Sisense needs to improve its security and permission management capability.

- We find it difficult to define user roles and permission rules to fine-control the data allowed to be access by different business users.

- Sisense needs to improve the capability to distribute analysis / reports via different channels.

- It's hard to implement distribution reports by email.

Did you encounter any issues with deployment, stability or scalability?
- Not much.

- SiSense has done a good job to make deployment simple and straight-forward. It's very stable and could handle failures gracefully. We are crunching hundreds of GB's of data without scalability issues.

Did you previously use a different solution and if so, why did you switch?

- We used the SAP Business Objects SME solution prior to this. BO is powerful but cumbersome. It has many overlapping components doing similar things because the M&A over many years from different solutions that SAP acquired. It's doesn't fit the culture and circumstance of our business well.

- We decided to switch to SiSense after comparing multiple vendor solutions. We favor SiSense for its light investment, quick deployment, agile development and fast response to changes.

Before choosing this product, did you evaluate other options? If so, which ones?

- Yes, we evaluated:
Tableau, QlikView, Microstrategy, Microsoft Suite, IBM / Cognos, Tibco Spotfire, SAP BusObj, EDGE, Info Builders, LogiXML and JasperSoft.

- We found that SiSense provides a solution that is best in supporting our business to respond to our market challenges.

How would you rate the level of customer service and technical support?
- 4.5 out of 5

Was the initial setup straightforward or complex? In what ways?
- It's straightforward.

- It's the simplest setup I have ever had among these BI solutions.

Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- We implemented the solution In-house.

What is your ROI on this product?
- I don't have the exact numbers now, but I would say it's the best BI investment we had.

What was your original setup cost for this product and what is your day-to-day cost of using this product?
- We are under SiSense's annual subscriptions for under $10,000 per year.

What advice would you give to others looking into implementing this product?

- Start small

- Try out the solution in one team or department, for one business domain, and then extend to the whole organization and cross-domain analysis.

- Engage business users

- BI team or analysts could sit with business users and build the reports together. Building reports in SiSense is fast enough for you to do that.

- SiSense is best fit for organizations in a constant-changing market that have large amount of data and constantly explore different ways in analysis.

- Look closely at SiSense's security / permission management capabilities if you have complicated data security and permission requirements. I found it limited and difficult to implement when a complicated scenario arose.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user3876Database Manager at a tech company with 51-200 employees

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Jan 7, 2014

While making comparison between Tableau and Prism, I found that Tableau with its predictive analysis feature has definitely an edge over Prism. SiSense should move forward for incorporating this important feature in their product.

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