Sisense Reviews

Set-up was very simple and Sisense on-boarding made sure we were successful in meeting our business goals. The dashboards are extremely quick and can combine multiple data sources with ease.

Customer reporting was a manual, laborious process that now is automated. Internal KPIs are now also seen through intuitive dashboards.

Deployment started with the pre-sales team. To guarantee success, engineers were made available to connect actual data to build dashboards so our executive team could see end results to justify the buying decision.

Customer Service:

Excellent customer service both pre-sales and post.

Technical Support:

Technical support has been very responsive. If they can't answer immediately, we receive prompt email responses with the result / code to solve the problem.

The initial set-up was very straightforward since Sisense sales team spent so much time with us to ensure our success.

Our internal IT staff handled deployment, including an onsite server.

ROI was realized immediately by reducing manual report labor. We can also meet the needs of clients that require dashboard reporting to retain business. Our sales team have brought bigger / better prospects by offering Sisense dashboards.

Choose the onsite solution and only license for existing business, buying additional licenses as clients demand.

Excellent customer service and staff dedicated to their customer's success. You get what you pay for with Sisense (in a good way).

The ability to combine multiple data sources in a cube environment is essential. The speed has been very good as well.

We are now able to increase our visibility into our business beyond the canned reports available in our ERP (NetSuite) and provide actionable, timely insight to our leadership.

The document is definitely a sore spot as well as the limited inner join functionality of the cubes.

We have been using this product for approximately two months now and are close to our final implementation.

Only trying to understand some of the functionality and our internal business rules.

No issues with stability have been encountered yet.

We are very early in our project but do not see any major limits yet.

Customer Service:

Customer service has been excellent.

Technical Support:

Technical support is very good. The rapid development of the product has some features that are new even to the tech support staff.

No previous solution was in place.

The connections to the SQL data were straightforward.

We utilized the Sisense staff for implementation along with our internal BI group. They are very helpful, knowledgeable and responsive.

Unknown at this time.

• Tableau
• PowerPivot/PowerBI
• Birst
• Sisense

Understand your business hierarchies intimately. Create flattened data files for roll-ups.

Simplicity, wide range of visualizations, managed data model layer

Deep-dive evaluation for a client

None.

Customer Service:

Exceptional. The pre-sales support was outstanding - the team was patient, generous, and highly responsive. An excellent partner through the evaluation process - far more so than any other vendor we dealt with.

Technical Support:

Excellent. Our eval process we fairly detailed and specific. We leveraged support from Sisense's technical folks on multiple occasions and they were always knowledgeable and helpful.

We evaluated several products for a client engagement.

Straightforward. We had our trial up and running and were building sample cases in less than an hour.

These tools are powerful, universally applicable, and scale to the enterprise level, so expect a substantial price point across the market. Against that backdrop, we found Sisense to be very competitively priced, and with a good range of options to match up a right-sized deployment footprint for small-to-medium size organizations.

Many, including Tableau, Qlik, InetSoft, Business Objects, LogiAnalytics, Birst, MicroStrategy, and several others.

Sisense is an excellent tool set, hitting all of the BI sweet spots and stacking up very well against the top players in the BI market. Sisense shines especially well in the pre-sales support area. The sales and technical staff are the most supportive and responsive of any of the vendors we dealt with, hands down.

We found the ease of use to be our primary factor for choosing Sisense. We have a client that changes their mind often and their business is moving very quickly (what clients don't live under these conditions)? We needed to bring them a tool that could be learned and then deployed easily without a lot of technical expertise. 

The other "feature" we experienced in the buying process was Sisense's response time, materials that accurately answered our questions, and great sales support - access to experts within the company when we needed them.

Our client is graduating from the world of static reports to the world of dynamic business intelligence dashboards. Its a rough transition because it requires a change in behavior. People (IT people) and customers have been turning to static reports for a long time, it takes a little effort to help them understand the power of dynamic data that you can drill into but once they get it, they will never mention a custom report again!

Sisense has made their product too easy - is that possible you might ask? For very complicated blended data from multiple sources we would like Sisense to add a "nerd mode" where we can geek out without the visual connecting of tables and data elements. Some folks on our team know data structures really well and could do the connections more efficiently through a non-visual interface.

This doesn't prevent you from doing anything. Many of the improvements I would have listed in this review have been addressed in Sisense's latest release. 

About 6 months.

The sales experience was a real differentiation for Sisense. The customer service has been awesome so far, granted we haven't had to rely on them much. We don't find this is the kind of tool that requires a lot of help because it is easy to learn and deploy.

Yes we evaluated Qlik, Tableau, and Domo.

The most valuable feature is the ability to combine multiple/disparate data sources into one and derive intelligence from them. Also, the ability to easily visualize the data-sets via Sisense studio is a key feature.

The client we have deployed this for is now able to easily make decisions based on the visualizations from this BI solution. Top Executive Management is able to make decisions without necessarily relying on reports from the mid-level management. This has greatly improved the ability to make decisions based on trends from the past by making projections to the future.

The ability to handle larger data sets, tables in the hundreds of millions of rows range.

Two years.

No, the process for deployment was straightforward especially with the older version V4. However, IMO, the new v5 which is purely web-based has a lot of optimizations in order to be equal to or better the previous version. This has greatly hindered our upgrade to the newer version as some of the most obvious features are missing.

Yes. We have encountered some issues especially as far as importation of data is concerned. Sometimes the platform works great, but other times, it's a drag and users are always on our necks to speed it up.

Yes, as the number of rows or volume of data has increased over the past two years, the querying time has been gradually increasing and this has impacted user productivity.

Customer Service:

Satisfactory, with opportunity to improve. Some issues are speedily handled, however, others take forever to be taken care of and communication is sometimes lacking.

Technical Support:

Adequate. The team of engineers are adequately skilled to deal with whatever we throw at them.

No previous solution used.

The initial setup was straightforward. The installation process was very clear; it was/is very clear what one needs to do for the product to work or to derive the maximum use from it. Proper documentation has helped a great deal.

Vendor team; 9/10. They were adequately skilled to provide the solution.

Yes, other products such as QlikView & Tableau.

You should have adequate SQL skills as this will come in handy. Else, prepare to have some fun slicing and dicing data.

It's incredibly lightweight, and very easy to work with. Implementing it and linking it with existing resources was a breeze.

From what my customers have told me, regarding this product, it adds a layer of automation previously non-existent from their previous reporting service.

Deploying it was smooth as butter, and there was little to no down time after lab testing. Pretty much had the new environment up and ready, shut the old one down and transitioned to the new one overnight.

I haven't necessarily needed to scale past the original requirements yet, but the product seems to have potential for easy scaling to medium and large businesses.

From what little I had to talk to SiSense, their CS department was top notch and had an answer for any question I had. The reps were very knowledgeable about the product.

Surprisingly simple, to be honest. The API's included with it provide for easy access to existing data and resources, and creating custom resource links where there is no API was straightforward, not much room for error!

Implementation was done personally, but for 2-3 clients. A few cases it was simply a recommendation and it was implemented through another vendor or through a specific companies in house IT department.

The implementation cost was substantially lower than what I've seen of the competition.

Thoroughly research before you decide to implement. This meets the needs of most clients that I have offered it to, but some have outright rejected it due to lacking visualization and readouts.