Our primary use is for storing incidents and all of the financial information that accompany them.
Manager of Customer Care Center at a construction company with 1,001-5,000 employees
Good logging capability, but not a solution that I recommend for incident management
Pros and Cons
- "The most valuable feature is the logging capability."
- "The interface is not quite user-friendly and is in need of improvement."
What is our primary use case?
How has it helped my organization?
We do maintenance on buildings and our customers call if there is a problem. Each time a call comes in we log the incident, solve the problem, and later invoice the customer.
What is most valuable?
The most valuable feature is the logging capability. We use it for logging incidents.
What needs improvement?
The interface is not quite user-friendly and is in need of improvement.
In the next release of this solution, I would like to have a planning tool.
Buyer's Guide
SAP Data Services
April 2024
Learn what your peers think about SAP Data Services. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,236 professionals have used our research since 2012.
For how long have I used the solution?
I have been using SAP Data Services for two years.
What do I think about the stability of the solution?
With respect to stability, we have not had any problems.
What do I think about the scalability of the solution?
We have not had issues with scalability.
How are customer service and support?
We have our own technical support group, so I have not been in contact with SAP for support.
Which other solutions did I evaluate?
We are currently evaluating ServiceNow to see if it meets our needs and has a better user interface.
What other advice do I have?
This is not a solution I recommend for incident management. SAP works well for the financial side of the business, but for anybody who is researching solutions for incident management, I suggest that they use another product.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at Pixel Studio PTY
It offers short development time and pre-built processes for data migration and DQ
What is our primary use case?
Data migration and data quality.
How has it helped my organization?
It offers short development time and pre-built processes.
What is most valuable?
Ease of development.
What needs improvement?
Big data, real-time connectivity without the need to use SAP Replication Server
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Excellent too
What do I think about the scalability of the solution?
Excellent, you build a network of Job Servers to balanced the execution load
How are customer service and technical support?
Local teams always available, plus direct support from Walldorf if required
Which solution did I use previously and why did I switch?
I'm using SAP Data Services since it was an OEM product in Cognos in 1998
How was the initial setup?
Data Services itself, none. The must difficult (kind of) ids to setup the databases connectivity for sources and targets.
What about the implementation team?
In-House
What was our ROI?
Lower time to put applications in Production
What's my experience with pricing, setup cost, and licensing?
The SAP Data Services EE License has all the additional products for enterprise wide data delivery, like Information Steward, Event Stream Processing, etc.
Which other solutions did I evaluate?
None, because other products cannot connect to SAP generating ABAP code to access pool and cluster tables
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP Data Services
April 2024
Learn what your peers think about SAP Data Services. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,236 professionals have used our research since 2012.
Manager, Data and Analytics at a tech services company with 10,001+ employees
Ensure you invest in training early. You need someone with prior experience on your team – if not, use consultants.
What is most valuable?
SAP ERP and Salesforce.com integration.
How has it helped my organization?
We now have a single ETL tool for all data integration.
What needs improvement?
Technical Support; platform and database version support.
For how long have I used the solution?
Three and a half years.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
Yes, with some of the SAP extractors.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Fair.
Technical Support:Not good enough.
Which solution did I use previously and why did I switch?
Yes. We previously used Microsoft SSIS, but found this a poor solution for our environment. It lacked strong integration with SAP or Salesforce and had extremely limited support for web services.
How was the initial setup?
Initial setup was fairly simple.
What about the implementation team?
In-house.
What was our ROI?
Estimate this saves us 2 headcount.
Which other solutions did I evaluate?
Only Microsoft.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Coordinator of response units at a comms service provider with 10,001+ employees
Its setup is straightforward; solution gave us an easy way to collect different data sources into an analytic DB.
Valuable Features:
Friendly interface and online jobs.
Improvements to My Organization:
It gave us an easy way to collect different data sources into an analytic DB.
Use of Solution:
3 years.
Initial Setup:
It is straightforward.
Implementation Team:
I did it.
Other Advice:
It's a good product which does not require deep knowledge of programming and integrates well with SAP othet products.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director - Customer Intelligence at a manufacturing company with 1,001-5,000 employees
Development enviorment setup was straightforward, production was more complex.
Valuable Features
Data Quality and ETL. The product has fantastic data quality options and matching/consolidation features. The ETL is very powerful and easy to use.
Improvements to My Organization
We were able to increase data quality on the back-end. We didn't have great front-end capture. We are also able to add additional data sources very easily.
Room for Improvement
Error logging is very cryptic. Embedded Data flows are only customizable on either input or output, not both.
Use of Solution
5 Years
Deployment Issues
No
Stability Issues
Sometimes with complex data flows. But generally a stable product.
Scalability Issues
No. We had a very good admin. Scalability requires a lot of product knowledge.
Customer Service and Technical Support
Customer Service:
Same as most large companies. Ok.
Technical Support:Ok. We had the benefit of a Platinum consultant on the project so he was able to escalate issues easily.
Initial Setup
Wasn't personally involved, but was straightforward for the development environment. Production was more complex.
Implementation Team
In-house. We had an expert.
ROI
Don't remember exact ROI, but saved many hours in development and maintenance by using the tool.
Other Solutions Considered
Informatica. Wasn't as easy to use as Data Services and the data quality was not as robust.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Microstrategy Developer Specialist at a tech services company with 1,001-5,000 employees
The initial setup was straightforward and complex projects are in the pipeline.
For how long have I used the solution?
I am Microstrategy BI developer with 6 years experience and with 1 year experience on SAP Data Services.
How are customer service and technical support?
Out of 5, I would give SAP Data Services technical support a 4.5. The technical support from SAP was quick and technically very clear. The way the issues are being reviewed and the response we receive are great.
Which solution did I use previously and why did I switch?
The first ETL tool being implemented is SAP Data Services and it was implemented during 2008.
What about the implementation team?
The product was implemented by a third party consulting company. The implementation was good from a technical perspective, but there were few flaws in the business logic which the third party consulting team should have gained from the in-house business analysts.
Which other solutions did I evaluate?
Since I recently joined a year ago, I am not sure whether any other tool was evaluated along with this ETL tool.
What other advice do I have?
I would advise implementing SAP Data services using a Unix platform rather than a windows platform.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a tech vendor with 10,001+ employees
Auto documentation & recovery of jobs are valuable but when working with custom functions, repeatedly fails to execute.
Valuable Features
- Impact and Lineage analysis.
- Auto Documentation.
- Recovery of jobs.
- Text Data Processing.
Improvements to My Organization
I've done a migration project (from OWB to BODS) in Singapore. The reason customer opted for BODS over OWB was automated trigger E-mail when job fails and the recovery of the jobs from the point it failed in the last execution. Also, when loading data from flat files, once the data loading from a file is complete BODS is capable enough to call any batch files to move the processed files to another location after completion.
Room for Improvement
When working with custom functions, many times it fails to execute (from 4.0 onwards) because of the data types mismatch errors. This has to be corrected.
Use of Solution
More than 6 Years.
Deployment Issues
No issues with deployment.
Stability Issues
No issues with stability.
Scalability Issues
No issues with scalability.
Customer Service and Technical Support
Customer Service:
100% as no manual intervention is required once the solution is implemented.
Technical Support:100%.
Initial Setup
It was quite straightforward for me as I had experience with other ETL tools and the concepts.
Implementation Team
Through vendor team and the level of expertise was satisfactory.
Other Solutions Considered
OWB.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Partner with the vendor.
Business Intelligence Engineer at a religious institution with 1,001-5,000 employees
It's certainly competitive with similar products, although one could argue that there are better products on the market.
Valuable Features:
The graphical user interface and powerful SQL generation capabilities make the coding of ETL flows very easy and efficient. The ability to easily run processes in parallel or sequentially is also very valuable. Overall the ease of use is Data Services key benefit.
Room for Improvement:
While Data Services performs very well when dealing with relational structures and to a lesser degree with delimited files, there is significant room from improvement with the integration with web services and related data formats (XML, JSON, etc.). We have had to code our own ETL processes in Python or Java to extract data from all but the simplest web services.
Use of Solution:
Three years.
Other Advice:
If you have a need to access non-relational data sources, review the tool’s capabilities for your specific use cases very carefully.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free SAP Data Services Report and get advice and tips from experienced pros
sharing their opinions.
Updated: April 2024
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