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Sr. Manager at a financial services firm with 10,001+ employees
A stable and mature solution that offers cost efficiency
Pros and Cons
- "The tool's most valuable features are stability and maturity. Linux offers cost efficiency. Red Hat comes at the top of other Linux vendors. I am very satisfied with RHEL's maturity."
- "We had issues migrating from the old to the new RHEL version in the virtual environment. It forced us to spin up a new virtual environment to have the new RHEL version."
What is our primary use case?
What is most valuable?
The tool's most valuable features are stability and maturity. Linux offers cost efficiency. Red Hat comes at the top of other Linux vendors. I am very satisfied with Red Hat Enterprise Linux's maturity.
What needs improvement?
We had issues migrating from the old to the new Red Hat Enterprise Linux version in the virtual environment. It forced us to spin up a new virtual environment to have the new Red Hat Enterprise Linux version.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for over 15 years.
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Red Hat Enterprise Linux (RHEL)
August 2025

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How are customer service and support?
My experience with Red Hat's support team is positive. They are a lot better than our cloud CMS vendor.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Sun Microsystems and Unix on on-prem.
What other advice do I have?
The product supports our hybrid cloud strategy well.
We move workloads between different clouds and data sandboxes.
Red Hat Enterprise Linux's knowledge base is quite extensive. It is free, which helps us to advocate the product. I would like it to continue and rate it positive.
The Red Hat Enterprise Linux web console was helpful and offered visibility through dashboards. It helped us see what was going on with our system.
I rate it a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Systems Administrator at a healthcare company with 10,001+ employees
Offers tools that provide valuable visibility and transparency regarding vulnerabilities, packages, and infected systems
Pros and Cons
- "The most valuable feature of RHEL is the Ansible Automation Platform, closely followed by Satellite."
- "RHEL could be improved in several ways, especially regarding transparency and communication of new features."
What is our primary use case?
Our primary use case for Red Hat Enterprise Linux is to set up and manage servers for various application teams, especially those dealing with hospital ADT applications. These applications handle critical data related to patient admissions and management within healthcare facilities.
While configuring Red Hat Enterprise Linux and its associated tools can be complex and sometimes frustrating, I have found that leveraging the support and resources provided by Red Hat is invaluable. Through collaboration with Red Hat's support team and a better understanding of the intricacies involved, we have significantly improved the speed and efficiency of managing our extensive infrastructure, making the process smoother and more manageable than before.
How has it helped my organization?
Red Hat Enterprise Linux has improved our system's security.
While measuring uptime is important, what matters most to us is improving the value and efficiency of patch and reboot cycles. Red Hat Enterprise Linux's tools, including Satellite and Ansible, provide valuable visibility and transparency regarding vulnerabilities, packages, and infected systems, helping enhance security and patch management.
What is most valuable?
The most valuable feature of Red Hat Enterprise Linux is the Ansible Automation Platform, closely followed by Satellite. These two tools are integral to our environment.
Satellite helps with provisioning, managing metadata, and licensing, while Ansible ensures uniform setup across our extensive environment, making the management of our infrastructure much smoother and more efficient.
What needs improvement?
Red Hat Enterprise Linux could be improved in several ways, especially regarding transparency and communication of new features. Enhancements could include better documentation and quick reference materials for various user groups, including developers, system administrators, etc.
Additionally, there could be improved visibility for new and improved commands within Red Hat Enterprise Linux. Many users still rely on outdated commands when newer, more efficient alternatives are available. Providing frequent updates and maintenance for resources like the admin blog would help improve communication and transparency regarding Red Hat Enterprise Linux's capabilities and features.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for 11 years.
How are customer service and support?
I would rate the support for Red Hat Enterprise Linux an eight out of ten. There has been a noticeable improvement in their support, particularly after their acquisition by IBM.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment of Red Hat Enterprise Linux was initially complex because we were not aware of all the available tools to streamline the process. We had to learn, but now we are more proficient.
Tasks that once took a month can now be completed in a week. We worked directly with Red Hat Enterprise Linux, without an integrated reseller or consultant.
What was our ROI?
We have seen a return on investment with Red Hat Enterprise Linux. By transitioning applications to the Red Hat Linux platform, we have been able to reduce our data center footprint and associated costs, such as electricity. This cost savings in other areas has been a clear benefit of using Red Hat Enterprise Linux.
What other advice do I have?
Our upgrade and migration plans are focused on a balance between stability and staying current with the latest and most secure versions of Red Hat.
While there is a desire to be on the cutting edge, we must consider what is currently in use by our clinicians and staff who rely on our hospital systems. We aim to strike a balance between these factors and leverage a sandbox environment to test the latest versions before deploying them in our production environment.
We have been thoroughly impressed with Red Hat Insights and are currently in the process of exploring Leapp, which has shown great results in our evaluations. The web console has been invaluable for us, particularly when collaborating with application custodians who may not be familiar with the command line interface.
We use Ansible for managing our Red Hat Enterprise Linux systems for provisioning and patching, which has improved visibility and reduced issues compared to third-party solutions. Overall, I would rate Red Hat Enterprise Linux as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
August 2025

Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,445 professionals have used our research since 2012.
Senior Infrastructure Engineer at a financial services firm with 10,001+ employees
Comes with patching feature but needs improvement in support
Pros and Cons
- "Red Hat Enterprise Linunx's most valuable feature is patching."
- "I am not happy with the tool's support. It is difficult to find knowledgeable people. It's hard to troubleshoot."
What is most valuable?
Red Hat Enterprise Linunx's most valuable feature is patching.
What needs improvement?
I am not happy with Red Hat's support. It is difficult to find knowledgeable people. It's hard to troubleshoot.
For how long have I used the solution?
I have been using Red Hat Enterprise Linunx since 2009.
Which solution did I use previously and why did I switch?
We used Solaris before Red Hat Enterprise Linux. Solaris' environment is closed, while Red Hat Enterprise Linunx is open-source.
What other advice do I have?
Red Hat Enterprise Linunx's knowledge base is good, and you can find answers there.
I rate the product a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Systems Admin at a financial services firm with 10,001+ employees
Hardware-independent, cost-efficient, and saves maintenance time
Pros and Cons
- "It is hardware-independent. We can use Dell, HPE, or any other hardware. It is also more reasonable than the other operating systems."
What is our primary use case?
We host our applications and database servers on Red Hat Enterprise Linux.
We mostly have an on-premises setup. We also have Red Hat Enterprise Linux running on a virtual machine.
How has it helped my organization?
Compared to our previous Unix distro, it is pretty easy and less time-consuming to do patching and maintenance. It saves a lot of time during maintenance.
What is most valuable?
I started with Solaris 10, and then we migrated to Red Hat Enterprise Linux. Apart from local zones and a few other things, its features are similar to Solaris 10. It is getting our job done. It is hardware-independent. We can use Dell, HPE, or any other hardware. It is also more reasonable than the other operating systems.
It integrates closely with other products of Red Hat, such as Ansible, which makes it more efficient.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux since 2010.
How are customer service and support?
We are getting all the support that we need on a timely basis. In the case of any issue, we are getting all the support needed to bring the production back online. I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using Solaris 10. We moved to Red Hat Enterprise Linux because it is cost-efficient and hardware-independent.
How was the initial setup?
I am a part of the team that does the OS deployment. Its initial deployment is straightforward. We use automation for deployment. We have a kickstart to deploy the OS. Once we create that kickstart configuration file, the deployment is straightforward.
In terms of our upgrade and migration plans to stay current, we upgrade it before the OS is end of life. It is pretty straightforward. We are pretty satisfied with Red Hat Enterprise Linux systems when it comes to provisioning and patching.
What about the implementation team?
We deployed it on our own.
What's my experience with pricing, setup cost, and licensing?
It is cost-effective.
Which other solutions did I evaluate?
There were not many options available.
What other advice do I have?
Overall, I would rate Red Hat Enterprise Linux a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Admin at Tepco-Group
Highly reliable, easy to deploy, and excellent support
Pros and Cons
- "We have support. If we have any issues with the distro, we can call their support team."
- "Network management can be easier. It is getting more complex."
What is our primary use case?
It is for binding servers. It is for web servers, such as Apache and NGINX, and KVM virtualization.
How has it helped my organization?
We have servers running all time. We have not had any issues with Red Hat Enterprise Linux. We have had issues with Microsoft products over time. Because of the updates, we had downtime, but that is not the case with Red Hat Enterprise Linux.
It has been very productive for our organization. We have an online client buying or purchasing products from our website, which is available 24 hours.
Red Hat Enterprise Linux is good when it comes to building with confidence and ensuring availability across the infrastructure. I would rate it a ten out of ten in terms of stability and reliability. In the case of our web server, I have had availability issues with Microsoft, whereas, with Red Hat Enterprise Linux, we have not had many such issues. There has been only 1% downtime, whereas, with Microsoft, we have had a lot more downtime.
What is most valuable?
We have support. If we have any issues with the distro, we can call their support team. We have reliable packages from Red Hat.
What needs improvement?
Network management can be easier. It is getting more complex. They can also give more customization for the CLI.
For how long have I used the solution?
I have been working with Red Hat Enterprise Linux for six years.
What do I think about the stability of the solution?
It is very stable. We have three websites running on Red Hat Enterprise Linux.
It works fine. We have had servers running for ten years. We have been just updating them, and we have not had any issues or downtime.
What do I think about the scalability of the solution?
It is scalable. We can upgrade it, and the upgrades do not impact the product.
We have a team of five people who are using this solution.
How are customer service and support?
We have premium support. It is excellent. We have not interacted a lot with their support. We have almost five engineers working in the team, so we did not have to contact them a lot. We did have any major issues with the hardware or software.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I also use CentOS for educational purposes. Support and regular updates are advantages of Red Hat Enterprise Linux over others.
For directory servers, we always use Microsoft because it is easy to manage and easy to control. Implementing and managing domain controllers on Microsoft is easy, and we can apply policies by groups (GPO).
How was the initial setup?
Its deployment is very easy. It does not take long. Its maintenance is also easy. We can expand the storage for the operating system or the web server.
What other advice do I have?
To those looking into implementing Red Hat Enterprise Linux, I would advise making use of Red Hat's community.
Red Hat Enterprise Linux has had some impact in terms of security, but we have other security measures and procedures. We have not used SELinux and other embedded security features of Red Hat Enterprise Linux.
I would rate Red Hat Enterprise Linux a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architect at a tech company with 11-50 employees
An enterprise solution with good performance, security, and support
Pros and Cons
- "Support is most valuable. If a customer has a problem with a feature or a bug, we can open a support case for that, and the issue is resolved or taken care of. That's the main benefit of the product."
- "There are a lot of file systems that are supported by other Linux distributions. Red Hat Enterprise Linux is a little behind those. For example, Btrfs is a file system that is not supported by Red Hat."
What is our primary use case?
I'm a consultant, and our customers use this product. I work for a company that works with this product. I mostly work with Red Hat Enterprise Linux. We do designs of infrastructure projects from the bottom to the top. We install Red Hat Enterprise Linux at the system level. Based on the application requirements, we design, configure, and update the systems.
Our customers use it as a basic operating system on which they deploy applications. They have enterprise application servers such as Tomcat or custom applications that need an operating system.
I've worked with it both on-prem and on the cloud. It depends on the client. On the cloud, the cloud providers are both AWS and Azure. This also depends on the clients, but it's mostly AWS and Azure.
How has it helped my organization?
Mostly, our customers use Red Hat Enterprise Linux because of its performance and security. They want to have an operating system that is supported and secure because they don't want to spend too much time supporting a Linux version that is not enterprise. They want an enterprise product that is secure so that they don't have to think about it all the time.
It isn't difficult for our customers to move workloads between the cloud and the data center using Red Hat Enterprise Linux. The integration from on-prem to the cloud is quite easy because the operating system is the same. The operating system works the same in both places, so it's easy.
It has helped our customers avoid cloud vendor lock-in because they didn't need to buy a specific subscription from a cloud vendor or use a specific operating system from a cloud vendor and change the code of their application in relation to that. It's important to have a solution that avoids cloud vendor lock-in because they can move freely from one system to another system without any issues.
It has saved costs for our customers because it's a stable operating system, and they have no problem with security, patching, and so on. The operating system and the environment are stable. It works everywhere without any issues, so the development of the applications is not impacted by the system. Red Hat Enterprise Linux is easy to use and well-supported.
What is most valuable?
Support is most valuable. If a customer has a problem with a feature or a bug, we can open a support case for that, and the issue is resolved or taken care of. That's the main benefit of the product.
The resiliency of Red Hat Enterprise Linux is quite good.
What needs improvement?
Some low-level aspects, such as the file system support, can be improved. There are a lot of file systems that are supported by other Linux distributions. Red Hat Enterprise Linux is a little behind those. For example, BTRFS is a file system that is not supported by Red Hat.
Some of our customers use the image builder tool to build the golden image to deploy to the cloud or to build a custom image to deploy on the cloud or on-prem. The golden image created by the image builder tool is good. It's the golden image. It works without any issues. However, the build process of image builder could be improved because it's not up to the standard or at par with other tools that build the golden image. However, it's quite useful and quite easy to use. It's not a big problem, but it could be improved. There is not a lot of information about how to use it. The process is not as well documented as the other parts of Red Hat Enterprise Linux.
The knowledge base offered by Red Hat is very good, but it could be improved and made much easier to search. Currently, the best way to find an article in the knowledge base is by using Google Search. By searching on Google, we can find the right knowledge base article, but it isn't easy to find information by using the search option within the knowledge base.
For how long have I used the solution?
I've been working with Red Hat Enterprise Linux for the last four years.
What do I think about the stability of the solution?
It's very stable. I didn't have any issues with the stability of the product most of the time.
What do I think about the scalability of the solution?
Its scalability is very good. It scales very well in the right infrastructure.
How are customer service and support?
Their support is good. It's one of the best support in the IT world for a product because you always get a response for every bug or issue. Overall, I'd rate their support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
They were using Ubuntu.
How was the initial setup?
It's straightforward. It's pretty easy to deploy Red Hat Enterprise Linux. It can be difficult based on the workflow of the client, but overall, it's pretty straightforward to deploy on the cloud environment because all cloud providers support the deployment of Red Hat Enterprise Linux. The golden image of Red Hat Enterprise Linux is compatible with every cloud provider. There is a feature in the cloud console for joining the Red Hat Enterprise Linux account with the cloud account, so you can create cloud images from the console. It's pretty easy from that.
What was our ROI?
Our customers have seen an ROI because after they choose Red Hat Enterprise Linux, they stay with the product and renew the subscription. It's a good investment for the IT department.
What's my experience with pricing, setup cost, and licensing?
Its licensing is pretty confusing. There are a lot of subscriptions, and it isn't always clear which subscription is the best, but with their support, it's easy to find the right one.
Our customers sometimes buy it directly from the cloud provider, but most of the time, they have a hybrid infrastructure, so they already have some kind of subscription, and they use that subscription on the cloud.
Which other solutions did I evaluate?
We evaluated other options, but other options don't provide the support and stability that come with Red Hat Enterprise Linux.
What other advice do I have?
To someone who is looking at open source cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would say that if they are looking for an enterprise OS on a cloud environment and they want to have some stability and security, Red Hat is the perfect match for that.
Overall, I'd rate Red Hat Enterprise Linux a nine out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Software Engineer at a energy/utilities company with 5,001-10,000 employees
A stable solution with good built-in security and a responsive support team
Pros and Cons
- "Support has a fast response time."
- "The solution should provide better documentation."
What is our primary use case?
Our use cases are pretty broad. We develop the automation that provisions the VMs, and then anyone in the company can request the VM for whatever intended purposes.
What is most valuable?
Red Hat Support is really good. Support has a fast response time. The product has good security. We deal with very urgent issues. The response time should be optimal if the issue requires Red Hat Support.
My company is a utility company. Outages are a major issue for us. A faster response time is very important to get the applications back up so we can keep up with our production time. Red Hat's documentation is always really good.
What needs improvement?
As a software developer, documentation is very important to me. The solution should provide better documentation.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The product is scalable. We're able to provide as many VMs as we like. We never run into an issue with how many VMs we are provisioning.
How are customer service and support?
Support can always be improved. I rate the product’s support an eight or nine out of ten.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The solution can get pretty pricey depending on how many machines we're licensing but for a good reason.
What other advice do I have?
We purchased the solution from Red Hat. We use Packer by HashiCorp to build our templates. I am a junior developer. I have been employed with my company for about five months. I don't know the initial issues that led to us choosing Red Hat Enterprise Linux as our Linux solution. I speak from a developer’s perspective because I deal with Ansible.
The product has really good built-in security. The product provides good support, which helps us manage downtime and get the service back up and running, thus producing more money.
Overall, I rate the product a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Engineering Manager at a retailer with 51-200 employees
A stable solution that is easy to manage
Pros and Cons
- "Red Hat Enterprise Linux's most valuable feature is its stability."
- "We would like to have a better understanding of what to expect when we move to a different version of Red Hat Enterprise Linux."
What is our primary use case?
Most of our servers are low latency, and it's easier to have low latency applications run on Linux. Red Hat Enterprise Linux's installation is easy. We don't have to reboot Red Hat Enterprise Linux like Windows, where there are a bunch of system updates that you have to do. Red Hat Enterprise Linux is just easier to manage.
What is most valuable?
Red Hat Enterprise Linux's most valuable feature is its stability.
What needs improvement?
We would like to have a better understanding of what to expect when we move to a different version of Red Hat Enterprise Linux.
A latency always gets introduced when we move to newer Red Hat versions. I wish we wouldn't see that as often as we do nowadays. It would be nice to know the changes upfront rather than when we have to open a case, go through a couple of months, and then find a good resolution. We want a better understanding of what we will see when we update the kernel from seven to eight.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for 15 years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is a pretty stable solution. Its stability is a lot better than most other operating systems.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux's scalability is better than other competitors.
How are customer service and support?
For the most part, Red Hat Enterprise Linux's support has been really good. Most of the time, we've had to escalate it to get a good response.
How would you rate customer service and support?
Neutral
How was the initial setup?
Red Hat Enterprise Linux’s initial setup is pretty straightforward.
What other advice do I have?
Whenever we see a compliance issue and need a patch, it's been relatively easy to get Red Hat Enterprise Linux to update it.
We have a mix of Windows and Linux. Around 80 percent of our systems are Red Hat, but we also have Windows. So it depends on the application.
Most applications are compatible with Red Hat Enterprise Linux. It's easier to tune on a Red Hat system than on another OS. We could pin applications to a core with Red Hat Enterprise Linux. In terms of tuning, Red Hat Enterprise Linux performs better in the long run.
Overall, I rate Red Hat Enterprise Linux an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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