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reviewer2587197 - PeerSpot reviewer
Senior Site Reliability Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 20
Oct 30, 2024
Has comprehensive support and built-in security enhance cloud deployment efficiency
Pros and Cons
  • "Red Hat Insights provides good visibility and proactive management of our environment."
  • "The primary issues are related to integration."

What is our primary use case?

Our memory-intensive applications run on Red Hat Enterprise Linux.

We opted for Red Hat Enterprise Linux for our workloads due to its stability and the comprehensive support provided.

How has it helped my organization?

Red Hat Enterprise Linux has enabled us to centralize our development to some degree.

We use it in containerization projects for workloads that need to run in private clouds, as it simplifies the process of shipping them as containers. The advantage of this approach is standardization, while the disadvantage is the necessity of shipping the container itself. Deploying containers on a platform like Kubernetes running on Red Hat Enterprise Linux may require some extra steps for scalability, but it is not a significant obstacle.

I appreciate that Red Hat Enterprise Linux, as a foundation for hybrid cloud deployments, is a commercial solution with reliable support.

Red Hat Enterprise Linux has performed well for our business critical applications.

We extensively use Red Hat Enterprise Linux's built-in security features because they are excellent.

Red Hat Insights has significantly helped us reduce risk in our environment by allowing us to identify which CVEs are impacting our systems.

Red Hat Enterprise Linux contributes to business continuity and compliance efforts by simplifying OS migration. Its generational upgrade path allows for easy transitions between versions, streamlining the process and reducing potential disruptions.

The time saved during audits and the ability to map CVEs using Red Hat Insight are valuable security benefits.

It helps avoid emergencies stemming from security issues, non-compliant settings, or unpatched systems.

Red Hat Insights provides the tools for proactive environment management. For example, it simplifies patch verification by confirming the desired automatic patching functioned correctly in one fleet, suggesting its likely success in the next. This clear visibility makes it easy to monitor ongoing operations.

Red Hat's portfolio helps lower the total cost of ownership for our enterprise landscape by providing reliable documentation that simplifies troubleshooting and reduces the need to resolve issues from scratch. 

What is most valuable?

Red Hat Insights provides good visibility and proactive management of our environment.

What needs improvement?

The primary issues are related to integration. Red Hat Insights utilizes several APIs that lack proper communication, resulting in inconsistent results.

Buyer's Guide
Red Hat Enterprise Linux (RHEL)
June 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
904,836 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for about four years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux itself doesn't have issues. It performs well for our business-critical applications.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux scales quite well, allowing us to adapt as needs change.

How are customer service and support?

While the support is generally good, prompt attention often requires escalating issues or marking them as high importance.

What was our ROI?

Red Hat Enterprise Linux saves time with good documentation and other benefits.

What's my experience with pricing, setup cost, and licensing?

The licensing is a bit odd because we need to procure the licenses from a third party. We prefer a pay-as-you-go model with monthly increments instead of buying licenses in bulk that expire in a year.

What other advice do I have?

I would rate Red Hat Enterprise Linux an eight out of ten. While it has occasional bugs and software flakiness, updates are regularly released to address these issues.

To ensure your operations are compatible across different operating systems, prioritize OS agnosticism. Unless modifying the OS is a core function, consider a commercial solution like Red Hat. Although cost-effective, Red Hat may not be suitable for all companies.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Frederick Van - PeerSpot reviewer
Technical landscape owner for databases at ASML
Real User
Top 20
Oct 30, 2024
Reliable support, high availability, and cost-effectiveness make it a great product
Pros and Cons
  • "The high availability capability and the support functions we get from Red Hat Enterprise Linux are among the most valuable features."
  • "One area for improvement could be moving towards a more agile DevOps way of working. Other technologies out there have enabled agile and DevOps practices, and this is something Red Hat Enterprise Linux could focus on."

What is our primary use case?

We have a multitude of use cases for Red Hat Enterprise Linux within our organization. We have machines running this operating system, and in our landscape, we also have combined database services.

We are currently using it on-premises but have a roadmap towards a hybrid cloud solution. Because of the way our business operates, it is something that we utilize only on-prem currently.

How has it helped my organization?

They are a technology enabler for us. It is a part of one of the core functions in the organization, where the operating system supports running various services, not just on devices but also SQL-based services and applications. They are definitely a technology-enabling organization for us. 

We have the ability to manage all of our infrastructures in one area. The support is also there. We utilize it in our organization due to the fact that it is very good.

The regular updates and fixes from them for vulnerabilities help with risk reduction. To maintain compliance, we have a relationship with the vendor. They assist us in making sure that we have all our vulnerabilities covered. From a business continuity perspective, we make sure that we use the technology to its best capability.

Red Hat Lightspeed provides vulnerability alerts and targeted guidance. It definitely minimizes your downtime. You have more proactive monitoring than reactive monitoring. A lot of the tools out there only give you the capability to handle something that has already happened. This is something that enables you to be more proactive and do your patch management for security vulnerabilities and so forth.

What is most valuable?

The high availability capability and the support functions we get from Red Hat Enterprise Linux are among the most valuable features. 

Also, Red Hat Lightspeed is a key feature. You have a central view of all of the infrastructure in the organization. It is definitely something that other organizations need to invest in. It also streamlines things. You have the capability to have reporting, insights, and other things within one space.

What needs improvement?

One area for improvement could be moving towards a more agile DevOps way of working. Other technologies out there have enabled agile and DevOps practices, and this is something Red Hat Enterprise Linux could focus on. 

For how long have I used the solution?

Our organization has been using Red Hat Enterprise Linux for quite a few years. Following LCM, we always stay up to date with the current version.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is definitely stable.

What do I think about the scalability of the solution?

It definitely has scalability from an up-and-side perspective.

How are customer service and support?

Customer service and support are very good. We can always rely on them to assist when we run into issues. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have multiple operating systems in our landscape, but Red Hat is most likely the leader as an open-source solution. The choice of a solution comes down to fit for purpose. Red Hat Enterprise Linux fits our purpose.

What was our ROI?

The biggest return on investment is reliable support, as we can always rely on them to assist with any issues.

In terms of total cost of ownership, it is definitely something for which you have to work with the vendor and ensure that you have a cost-effective solution in place.

What's my experience with pricing, setup cost, and licensing?

I work closely with the licensing department in determining licensing costs and requirements. Pricing is something that needs to be worked out with the vendor. The more you have, the less you pay. That is the model nowadays in IT, but it is very cost-effective. You get what you pay for.

What other advice do I have?

When choosing a solution, it is crucial to ensure it is fit for purpose. There is a reason why you pay for support. At the end of the day, it comes down to the support that you get from the vendor.

We do not utilize the containerization part, but definitely, in the future, we will move to a hybrid way of working. Everyone is moving to more of a hybrid cloud solution these days rather than having it only in the cloud or on-prem. Red Hat Enterprise Linux supports working in a hybrid environment. It is definitely an enabler.

I would rate Red Hat Enterprise Linux a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
June 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
904,836 professionals have used our research since 2012.
reviewer2585667 - PeerSpot reviewer
Department Lead at a educational organization with 1,001-5,000 employees
Real User
Top 20
Oct 28, 2024
Foundational support enhances skill development in new open shift workers
Pros and Cons
  • "Red Hat's support is valuable for our employees who are new to OpenShift."
  • "I'm seeking a streamlined method for migrating from an OpenShift environment to a VMware virtualization platform utilizing Red Hat Enterprise Linux."

What is our primary use case?

We use Red Hat Enterprise Linux for model bases and websites.

We chose Red Hat Enterprise Linux for its robust security and reliable support, which are critical for our government healthcare department and require 24/7 operation.

How has it helped my organization?

Red Hat Enterprise Linux has enabled us to centralize our development by consolidating all our servers in one location using VMware and deploying a single instance of Red Hat Enterprise Linux across that infrastructure.

It provides stability to our containerized workloads.

Red Hat Enterprise Linux has performed well for our business critical applications.

The built-in security features are great. We have never had a security breach in our Red Hat environment and receive monthly updates.

Red Hat Enterprise Linux enhances our system's security by providing monthly updates, including critical security patches, significantly reducing our overall risk.

Itcontributes to our business continuity and compliance efforts through its stability and rapid issue resolution.

We use Red Hat Insights to ensure compliance with any Red Hat product integration.

Red Hat Enterprise Linux is helping to reduce our total cost of ownership, and our planned shift to virtualization is expected to further decrease TCO.

What is most valuable?

Red Hat's support is valuable for our employees who are new to OpenShift.

What needs improvement?

I'm seeking a streamlined method for migrating from an OpenShift environment to a VMware virtualization platform utilizing Red Hat Enterprise Linux.

The price of Red Hat Enterprise Linux always has room for improvement.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for 15 years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux offers scalability as long as licensing compliance is maintained.

How are customer service and support?

The Red Hat technical support is excellent.

How would you rate customer service and support?

Positive

What was our ROI?

The greatest return on investment from Red Hat Enterprise Linux is the skilled support it provides to our application teams.

What's my experience with pricing, setup cost, and licensing?

Red Hat Enterprise Linux is expensive, particularly for governments operating with limited budgets.

What other advice do I have?

I would rate Red Hat Enterprise Linux an eight out of ten. While it is open source, which typically means ongoing improvements, there are still some minor details that could be refined.

When choosing between a third-party Linux OS and Red Hat Enterprise Linux, consider the workload. Less critical workloads that don't require 24/7 operation can utilize various third-party options. However, for stable, secure, and mission-critical systems demanding 24/7 uptime, Red Hat Enterprise Linux is the optimal choice.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2505660 - PeerSpot reviewer
Associate Manager at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
Jul 14, 2024
It helps improve compliance, is secure and stable
Pros and Cons
  • "Red Hat Enterprise Linux's ease of use in a controlled system, especially when dealing with constant repository updates, is valuable."
  • "If Red Hat Enterprise Linux can improve its monitoring capabilities, that would be helpful."

What is our primary use case?

We use Red Hat Enterprise Linux to maintain our systems, manage our user logs, and monitor our storage.

How has it helped my organization?

The fact that Red Hat Enterprise Linux is stable has led to more enterprises wanting to use it. All the updates are current from a security point of view. So, the fact that we are one-managed or subscription-managed through Red Hat Enterprise Linux keeps us secure.

Red Hat Enterprise Linux's built-in security features simplify risk reduction and help maintain compliance, which gives us peace of mind.

The knowledge base of Red Hat Enterprise Linux depends on the end user. However, the information is always there, and the most reliable information is from the Red Hat system.

We have a dedicated server for provisioning and patching, and I am satisfied with how it works.

Red Hat Enterprise Linux's Image Builder and System Roles improve our productivity by increasing efficiency.

The Web Console is helpful because we use it to monitor and record users if we choose to, as well as check our system to make sure everything is up to date and we are current with the latest patches.

Red Hat Enterprise Linux helps us be more compliant.

What is most valuable?

Red Hat Enterprise Linux's ease of use in a controlled system, especially when dealing with constant repository updates, is valuable.

What needs improvement?

From a monitoring standpoint, we have Splunk, which is more versatile in monitoring data files, and Nagios, which can monitor multiple instances via Windows or Linux servers and different boxes. If Red Hat Enterprise Linux can improve its monitoring capabilities, that would be helpful.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for three years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable.

How are customer service and support?

I have not submitted any support tickets because we can find all the answers we need from the RHEL community for minor issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Red Hat has been the industry standard for most companies, but sometimes, organizations will run a Windows server and Active Directory alongside it.

The critical difference between Red Hat and Windows lies in their user interfaces. While both share a similar underlying structure, Windows offers a graphical interface for easy interaction, while Red Hat relies on command-line prompts. This makes Red Hat a more secure environment.

What was our ROI?

Red Hat Enterprise Linux helps improve efficiency, reducing vulnerability and, ultimately, a higher return on investment by minimizing IT costs and downtime.

What other advice do I have?

I would rate Red Hat Enterprise Linux nine out of ten.

We have between 100 and 200 end users. Red Hat Enterprise Linux is deployed in a standard, dev, quality, staging, and production environment.

Maintenance is minimal for Red Hat Enterprise Linux. We only deal with updates and patches.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Infrastructure Architect at Ensono
MSP
May 28, 2024
Bulletproof systems and fantastic support from Red Hat and Community
Pros and Cons
  • "The systems are just bulletproof. We do not have problems with it. Support for file system differences and migrations has been solid."
  • "A lot of it is related to communication. They are building solid products, and quite often, people do not find out about them until two or three years have passed."

What is our primary use case?

We run web apps. We run databases. We run a high-compute platform on Red Hat Enterprise Linux variants.

All of our customers run Red Hat Enterprise Linux. We run Red Hat Enterprise Linux for mesh nodes. For anything Linux, if we can use Red Hat Enterprise Linux because it is supported, we put it on Red Hat Enterprise Linux. Probably 60% to 80% of our infrastructure is Red Hat.

How has it helped my organization?

Having a stable Linux platform means I am not spending my time rebuilding Linux systems, constantly patching, and doing things like that. It helps to have an approved and supported platform. I know they have tested everything and when I patch my system, it is not going to blow up. It just does not happen. The other thing is that we have had catastrophic failures, and they have helped us out of these catastrophic failures. The support for Red Hat Enterprise Linux has always been good, and the community around Red Hat Enterprise Linux has been fantastic.

We were also CentOS users, so we have committed to AppStream as well. Being a part of the community has been a huge benefit for us. Community adoption means it is easy for people to find information. It helps new people get on boarded into Linux.

We mostly have an on-prem environment. VMware is a significant chunk. We do have some Red Hat clusters. We do have clustered applications, both physical and virtual, running on the cluster. We do have some cloud. We have our own internal cloud with VMware running behind the scenes. Having a consistent image means things always look the same. It is boring, but it is cookie-cutter. That is what we like. We like everything to come out the same. We have consistency and the ability to patch across our entire environment. We are also a Satellite user, so we are able to patch everything and maintain everything in a single pane of glass. It means I can have fewer admins administering many more machines. If you have a reduction in failure and an improvement in automation, things just work.

We have created what we call creator nodes. We have built a platform on Red Hat with Podman so that they can connect with Visual Studio code and do development or Ansible development. We now have our mainframe people developing automation with Linux with all of the plugins right there. It is a consistent environment for them, and that has been awesome. That has been fantastic. We have a few hiccups with Podman. They are working on the permissions to be able to have multiple people run Podman. They are working on the UID and GID problem that we had earlier. Right now, we are running Docker, but I am planning on moving to Podman once they fix that. We have also automated the build process for those nodes. If we need to scale up, we build a couple more VMs, and we are done.

We use Red Hat Enterprise Linux for containerization projects. We are containerizing applications. We are pulling the Windows container that we have and converting it to the Red Hat Enterprise Linux container. At the Red Hat Summit, the keynote about image RHEL with systemd blew my mind. It is a change from what we have been doing, but it should make a lot of things more reachable for us. It is cool because now my container image looks like my VM image. You cannot make it simpler for people to develop in a container. It looks the same. There is no difference. That is going to drive heavy adoption with us because if there is no difference, people are not going to have that fear of something new. It has 100% impacted our projects in a positive way. We have started to migrate all of our workloads to OpenShift now that we have got it in the door. It makes a lot of sense. I can redeploy. I can patch. I can do all this with code. I do not have to maintain a VM and a container. It makes life simple.

We have seen a drop in TCO because we ended up buying more than building. When you build something, there is the hidden cost of support, training, and the precarious position you get in if you deploy something you do not fully understand. We were there. We had five instances and a bunch of complexity. We reduced that down to one. We were able to simplify our complex nature. That is what Red Hat has allowed us to do. We have been able to roll out and we have been consistent. I have got machines out there that have been running for two or three years with no problems. They just patch them in the background. It just works.

What is most valuable?

I love systemd. They have made some significant improvements with the firewalld console. I do not use it that much, but I know it makes Linux reachable for people who are not normally Linux admins.

I just love the command line configuration. It makes that easy for me. Another thing is that when you combine that with Ansible, your life is simple. You can do a lot of your jobs without having to touch the system. That is my ideal.

I appreciate everything they have done. The systems are just bulletproof. We do not have problems with it. Support for file system differences and migrations has been solid.

What needs improvement?

There have been a few things that I have run into. They have significantly improved DNF and YUM, but there can be better communication around what is going on. A lot of it is related to communication. They are building solid products, and quite often, people do not find out about them until two or three years have passed. We still have not discovered everything in Red Hat Enterprise Linux 9. A lot of it is because we have not had the time, but it would be helpful to have a little bit more communication around it. Maybe that is on us to make sure that we stay updated with the community.

For how long have I used the solution?

I have been using it since Red Hat Enterprise Linux 2.5. It has been around 20 years. I love Red Hat Enterprise Linux.

What do I think about the stability of the solution?

I would rate it a nine out of ten for stability. It is stable. It is fairly bulletproof. There are a lot more things that they are adding to make it better.

What do I think about the scalability of the solution?

I have had no problems scaling up or scaling horizontally. I have had some very large Red Hat Enterprise Linux nodes with 254 gigs of memory and a big chunky Oracle database system. We have had no problems with them. We have not had any problems with running with multiple memory cluster nodes. We have had 100 gigs network, and we had no problems. We had a high-end SAN and a high-end network, and we had no issues.

They have good integrations, and they have not had too many problems with external SAN providers. They have been fairly consistent with keeping up with everybody else and keeping their drivers good.

How are customer service and support?

They are probably one of the better ones in the industry. I can get a real answer, and I do not feel like people are breathing down my neck and saying, "I am going to close your ticket. I have not heard from you in 15 minutes." It has been a very positive experience. They have always helped us out when we have completely gone sideways.

They are very patient with the level of experience that a lot of people have. We have a significant number of junior admins who put in tickets that probably should not have been put in. They have been very patient. Overall, it has been a good and positive experience.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Red Hat Enterprise Linux, I was strictly using Solaris and AIX. I never used Ubuntu. It was just straight, big-frame Unix before I went to Linux. I did not change too many platforms.

How was the initial setup?

We use Ansible to deploy Red Hat Enterprise Linux machines on VMware. That is 80% to 90% of our workload. For everything else, I have done PXE boot and kickstarts.

We are using a hybrid cloud. Our cloud providers are Azure and AWS. We work with both. The deployment on Azure and AWS was simple. We built Elasticsearch inside of Azure. It was a click-button deployment. We use TerraForm to deploy most of it, and then we have Ansible to do the rest.

I wanted to try to do more infrastructure as code, but it is hard to get traditional admins into that mindset, so it is always a mix. I deploy these servers for them with TerraForm, and then I pretend I never did, and they can do whatever with them. It then goes back into traditional life cycle management. Sometimes they delete them, and sometimes they forget about them. Satellite has helped us keep track of where everything is. It has helped us track our life cycles. It has been helpful for us.

What about the implementation team?

We have used Red Hat consultants multiple times. They helped us set a few things up and clean up our pipelines. We have been very happy with our Red Hat consultants and our last deployment of OpenShift AAP. We loved their consultants. They were fantastic.

What was our ROI?

The biggest ROI that we have seen by using Red Hat Enterprise Linux is accessibility to information for frontline support people, midline support people, and developers. There is a ton of information, and there is a ton of community support.

For us, Red Hat Enterprise Linux is a consistent platform because if we are on a customer's Rocky machine, we already know Red Hat Enterprise Linux. We can deal with that. It is a skill set that is very broad across multiple platforms. That means we can apply what we have learned and what we have been trained in. While working with the Red Hat Enterprise Linux team, we have learned best practices, and we can apply those across the board. That partnership has helped us better our internal practices whether it is Red Hat Enterprise Linux or not. That is a positive. Satellite has also been a real positive for us because we can now manage all of our systems from a single pane of glass. That is what my frontline people have been asking for. They wanted one place to patch the systems, and now they can.

What's my experience with pricing, setup cost, and licensing?

Our experience was incredibly positive because we started working with OpenShift before we were fully licensed. They knew we were going in that direction. The same thing happened with Red Hat Enterprise Linux. They knew we would buy tons of Red Hat Enterprise Linux, so they were a little bit more relaxed. We wanted a thousand licenses, and we could pick those up. We true up. Our license experience has been positive with the exception of having to deal with all of the broken-up accounts, which is as much our fault as anybody's.

My biggest complaint is that we have eight or ten different contracts. It is hard to keep track of what is on what and where we are getting the most value-add out of our benefits.

They are helping us solve that problem. We have reached out to our account executives. They will help us solve that problem. That is a huge step because that has been a problem for 15 years. It will help us consolidate and understand what we are spending across the board instead of seeing what we are spending in chunks.

OpenShift has come close to paying for itself in the first year and a half. That is an easy business case to make if you have the direct ability to show cost savings. We are getting cost savings, and we have the ability to show those cost savings. These are the two major benefits we have seen with AAP and Red Hat Enterprise Linux bits. That has been a positive for us. Red Hat Enterprise Linux AI and some of the other things they are starting to do are probably going to enable a lot of our developers to start taking advantage of them. Red Hat Enterprise Linux AI changes the belief that AI is out of reach for a normal developer.

Which other solutions did I evaluate?

We considered the idea of building this entire platform on Rocky as a free solution. It just was not cost-effective. There are hidden costs of patching and maintaining. They require care and feeding. We wanted cattle, not pets. We had a bunch of pets. Red Hat Enterprise Linux enabled us to get into that cattle methodology and mindset. Our mesh nodes are built on Red Hat Enterprise Linux 9. If my mesh node goes sideways, I do not care. I just delete the VM, redeploy it, and run my playbook. In 15 minutes, I am back up and running again. Why would I troubleshoot it? It takes time. I do not care about troubleshooting. It enables us to rinse and repeat a lot of our processes.

What other advice do I have?

People turn off too many of the tools way too often. We have a lot of room for improvement as an organization to embrace SELinux. We are still working on that. That has a significant amount of value. We want to embrace the GPG sign code in AAP. I do not want anything but approved containers and code running on our platform and our customer's platform. They have enabled us to be incredibly secure, and we are yet to fully take advantage of those offerings. It is a goal, and we are going to get there.

To a colleague who is looking at open-source, cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would say that Red Hat Enterprise Linux-based variants are the best in my opinion. If I have a choice, I will always go for CentOS, Fedora, Rocky, or something else that is Red Hat Enterprise Linux-based. If they were not going to go with Red Hat, I would probably tell them to go with CentOS but stay behind a little bit because they do not want to be at the bleeding edge of CentOS. That relationship kind of changed when they took it to AppStream instead of a more supportive platform.

I would rate Red Hat Enterprise Linux a nine out of ten. They keep doing well, and they keep getting better. As long as they stay on the same path, I do not see us not using Red Hat Enterprise Linux in the future. It has been consistent. Why would we change?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Saravvana Kumar. - PeerSpot reviewer
Developer at a consultancy with 10,001+ employees
Real User
Jul 19, 2023
Highly stable, good knowledge base, and reasonable price
Pros and Cons
  • "Red Hat Enterprise Linux is very stable. It has been in the market for so many years, and it is used by large organizations."
  • "Its installation on a RAID or cluster system is something difficult."

What is our primary use case?

I provide consultation to clients for their mission-critical applications. Its primary use case is running containers and microservices on Springboard.

My customers use versions 7.2 or 7.3. I have used versions 8.2 and 8.4. I have tried version 9, but I use version 8.4 specifically because it supports HighPoint RAID for storing the data, whereas the client applications run on the much lower version.

How has it helped my organization?

There are benefits in terms of price, security, and stability to reduce the risk of applications going down or something like that. A vast majority of systems are on Red Hat Enterprise Linux than on other distributions, which is another benefit.

Red Hat Enterprise Linux helps to achieve security standards certification. They use it in the PCI DSS segment, so it enables the applications to be compliant with all these security aspects.

What is most valuable?

Red Hat Enterprise Linux is very stable. It has been in the market for many years, and it is used by large organizations.

Their documentation and knowledge base are valuable. As an individual developer, whenever I have problems, it is easy to find the information. Their knowledge base is seamlessly integrated with the software. Whenever I have a question, it directly takes me to the knowledge base. It is well documented.

It supports scripting very well. Everything is scripted. A snapshot is taken in the VM, and the script is applied. It lends itself to better security and governance processes.

What needs improvement?

Its installation on a RAID or cluster system is something difficult. There are specific teams working on that. The GRUB configuration is also a little different from the other Linux distributions. 

In terms of additional features, as technology keeps evolving, the product will also have to evolve. For example, Microsoft Windows has come a long way. In Windows 11, there are so many features that are fundamentally the same as the oldest version, but there are other aspects or processes that have improved. macOS has also evolved over time. Similarly, in the Red Hat Enterprise Linux that I used in 2003 and the one that I am using now, some things are the same and some things have changed. Red Hat can continue to engage clients, understand the use cases, and update them.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux since 2002 or 2003. Red Hat has a vast variety of products. I have only been using Red Hat's operating system. I have not used Red Hat's other products.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable, but I do not have experience in building hundreds of systems on a VM.

How are customer service and support?

I have not used their technical support at all. I only use their documentation portal for self-support. Our production support team interacts with Red Hat's support team.

Which solution did I use previously and why did I switch?

As a developer, I use both SUSE as well as Red Hat Enterprise Linux. My personal preference is Gentoo, but no one runs Gentoo on a production system. Gentoo is better in terms of customization. You can choose what you want.

How was the initial setup?

I am not directly involved in its deployment, but I am planning to build an application. At that time, I will be deploying it myself. In the organization where I work as a consultant, there is a segregation of roles. There is a production support team, there is a development team, and there is a DevOps team. I am a part of the development team.

Its initial setup is straightforward. It is not complex. It also depends on the architecture, high availability, etc.

In terms of deployment, earlier, it was on-prem, but now, it is on the cloud. My client runs about 150 VMs on the cloud in the production, staging, and QA environments. Most of the things have been consolidated into VMs. The migration is complete. It was not that complex.

What was our ROI?

I have not measured that, but it should pay back for itself easily. The ROI should be reasonable. The cost over a period of time should be minuscule. As compared to other OSs, it is better to go with a big, known, and trusted vendor.

What's my experience with pricing, setup cost, and licensing?

As a developer, I pay around 10,000 Yen, which is around $100 per annum for support. SUSE and Red Hat are typically the same without standard support. The pricing is not a big deal. Enterprise customers will pay for the support. Enterprises have the money for one or two products like this that are reliable and supported.

As a consultant, I advise customers to go for support. You mitigate risks by having support. For your personal usage, you can manage without support, but when it comes to the enterprise level, you need to delegate things to people, and it should be through the proper channel. You need a proper point of contact.

What other advice do I have?

I would advise following the best practices recommended by Red Hat. It will minimize the downtime of the application or system. Partner with the vendor and get that support. Know the business case and build a strong relationship with the vendor. Trust them and tell them your use case, and they will come up with the best solution possible.

I am not a big authority on Red Hat or other Linux or Unix products. Only recently, I have been exposed to the concept called hardening and penetration testing. I do not know whether Red Hat provides a hardened version of the OS. My basic distribution is Gentoo which provides a hardened version of Linux. On the client side, the organizations we work with have different departments, such as the security department and the compliance department. For security, they work with various options that are available. For penetration testing, we engage a penetration testing consultancy company once a year.

Overall, I would rate Red Hat Enterprise Linux a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Andrew Subowo - PeerSpot reviewer
DevOps Technologist at a computer software company with 11-50 employees
Real User
May 30, 2023
A trustworthy and highly scalable operating system with easy to use package management
Pros and Cons
  • "The package management, repository, and satellite repository are easy to use."
  • "Red Hat should provide a way to mirror repositories or at least provide a solution for us to bubble up packages throughout the entire process."

What is our primary use case?

I am a Federal Contractor. Red Hat Enterprise Linux is one of the FedRAMP-approved operating systems, so the government is comfortable with using it. That is why we use it, even though it is a bit outdated. Most of our software runs on Red Hat Enterprise Linux because we work in Identity Access Management. For example, Oracle Identity Stack runs on Linux, so we have to use Red Hat Enterprise Linux. We follow very strict security protocols, and we use Ansible to enforce them. Red Hat Enterprise Linux is the easiest way for us to do this.

How has it helped my organization?

Red Hat Enterprise Linux is a trustworthy and highly scalable operating system. The federal government needs an operating system that they can rely on, with enterprise support and long-term service. As well as being stable and well-known within the community.

I have not yet experienced a disaster recovery scenario, but resiliency is important, and risk is very reliable. The auto logs are very clear. Additionally, with those support communities, it is straightforward enough to understand what we are looking for and to eventually resolve the issue.

What is most valuable?

I actually like the in-place upgrade that Red Hat Enterprise Linux offers. It has made our upgrade process from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8 much easier than we originally thought. 

I know that many people prefer in-house support, but I personally prefer Red Hat's support. It is easy to get in contact with their support team.

Even though it is not directly related, the fact that Red Hat Enterprise Linux and Ansible are closely related makes it easier for us to move forward.

The package management, repository, and satellite repository are easy to use.

What needs improvement?

I am a bit biased because my client is air-gapped. This means that we cannot connect to the internet, so all of our operations are disconnected. I would like to see better support for disconnected operations. For example, the in-place upgrade from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8 initially relies on a lot of online resources. This makes sense, but it would be nice for a consumer or integrator like me to be able to say, "Hey, we need an offline solution so we can upgrade our government clients on-premises." Red Hat does provide instructions on how to create a repository, but the instructions are not very clear. This leaves us scrambling to figure out why we are missing a repository in our satellite image. Red Hat should provide a way to mirror repositories or at least provide a solution for us to bubble up packages throughout the entire process.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for four years. We started with Red Hat Enterprise Linux 6, and we upgraded to Red Hat Enterprise Linux 7 in an airgap environment. We are currently in the process of upgrading to Red Hat Enterprise Linux 8.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux is scalable. It is deployed in a 10,000-plus enterprise company.

How are customer service and support?

The support team is always direct and easy to find. Their answers are so helpful that I have not yet had to call them. I also appreciate how they approach troubleshooting. They don't assume that you're doing anything wrong. Instead, they try to educate you on how to fix the problem. In my experience, the support team has always been very positive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with most Linux operating systems, including distributions like Apache, Debian, CentOS, Fedora, and others. From my perspective, Red Hat Enterprise Linux is not necessarily the top standout product, but I know that it is a product that I can rely on. It is the standard image that enterprise users in the community will use. We can rely to a degree on the standardization of how packets are used to support it. However, it does not stand out to us as much as the other products. Nevertheless, I know that it will have a positive partnership with us. Red Hat Enterprise Linux is a more suitable operating system for enterprise environments in terms of stability and reliability.

How was the initial setup?

We are currently in the process of reviewing our initial solution for upgrading from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8. The in-place upgrade for the airgap environment is an area where we are still struggling to understand the documentation. However, Red Hat has been very supportive and has offered us pathways to move forward. We do not have much to say at this time, as we are still in the middle of the process.

When we upgraded Red Hat Enterprise Linux 6 to Red Hat Enterprise Linux 7, it took us around six months due to external factors not related to Red Hat Enterprise Linux.

What's my experience with pricing, setup cost, and licensing?

Our client has a direct subscription to Red Hat.

What other advice do I have?

I give Red Hat Enterprise Linux an eight out of ten. I am not a firm believer that everything is perfect right out of the gate. Everything can be improved. I am a little biased. I wish there was better support for offline environments. I understand that I am in the minority in this case, as everyone is connected to the internet now. However, as a federal contractor and integrator, we have requirements that we must meet. It is not fun having to download binaries offline and then figure out how to set up our own repository. These are not straightforward tasks like Red Hat telling me what to do. We just wish it was easier to do things like patch management. Perhaps there could be more support for air gap environments. These are not environments where we can temporarily connect to the internet. They have never seen the internet.

Depending on our customer's environment, sometimes they have GovCloud, but we still use Red Hat Enterprise Linux images there. Sometimes the customer can't use that so we use the offering from CentOS. But we still try to match it with CentOS.

The reason why some clients don't use Red Hat Enterprise Linux on the cloud is not because of security concerns. I think it's more about cost and their current contract situation. They need a low-cost, open source alternative, and our recommendation would be CentOS. However, many clients are not ready to pay for the enterprise edition of Red Hat Enterprise Linux, so they may choose to scale back their plans.

I have not used the Red Hat Enterprise Linux knowledge base strictly. I have only used the Red Hat Enterprise Linux support.

Clients who use Red Hat Enterprise Linux on the cloud, typically use AWS GovCloud. As a government integrator, we strive to design our solutions in a way that does not lock our clients into any specific cloud provider. This is why we chose Linux, as it can be run on any cloud platform. This flexibility is important to our clients from a price contract perspective. For example, Amazon provides Kubernetes services, among other things. We try to figure out open source solutions or at least architecturally determine them and provide them to our clients. For example, we can tell them that they can move all of their GovCloud data to Azure or Google Cloud. Government agencies really like Amazon right now because it is FedRAMP. However, for other classes that are not government or commercial, we try to introduce them to the CentOS perspective so that they can get a taste of the upstream.

We do not use the image builder tool provided by Red Hat. Instead, we use the one provided by Amazon. We take a base image, coordinate it with Ansible, and provide it to any environments that have used the cloud. For on-premises solutions, we strictly use manual processes.

I don't have a perspective on the golden image, which is at least with our client. The parts that we use are always evolving, so we don't really maintain the golden image. We do have a relative backup of what we deployed to, but we don't necessarily have a strict golden image.

Migrating workloads between the cloud and the data center using Red Hat Enterprise Linux is not entirely applicable to us. We did migrate from on-premises to the cloud at one point, but migrating from Red Hat Enterprise Linux on-premises to Red Hat Enterprise Linux in the cloud was not a concern for us. We knew it would be stable and fine. The main concern was migrating our customer data from our enterprise to the cloud.

If someone is looking for an open source cloud-based operating system for Linux instead of Red Hat Enterprise Linux, I would like to eventually drive them over to Red Hat Enterprise Linux, but I would recommend starting with CentOS. CentOS is a good gateway OS because it is very similar to Red Hat Enterprise Linux, and the knowledge transfer between the two is very straightforward. This makes it a good choice for users who are new to Linux, or who are looking for an OS that is compatible with Red Hat Enterprise Linux.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2599974 - PeerSpot reviewer
System Engineer at a tech services company with 11-50 employees
Real User
Top 20
Dec 17, 2024
Robust built-in security features that effectively mitigate risk and help maintain compliance
Pros and Cons
  • "I appreciate the simplicity of reporting in Red Hat Enterprise Linux."
  • "Red Hat Enterprise Linux has improved our uptime and security."
  • "Red Hat should improve its support services, specifically the responsiveness and expertise of its India-based team."

What is our primary use case?

Our servers utilize Red Hat Enterprise Linux for production and development environments due to the application's strong performance on this platform. Additionally, some workstations also use Red Hat Enterprise Linux as their operating system.

How has it helped my organization?

Red Hat Enterprise Linux has robust built-in security features that effectively mitigate risk and help maintain compliance.

Red Hat Enterprise Linux offers a comprehensive knowledge base that provides reliable support. When online searches fail to yield the necessary information, their resources consistently deliver the answers needed.

It also offers a positive management experience. Its monthly update patching, scheduled according to the number of users and their security profiles, facilitates efficient system maintenance and allows for the closure of inactive accounts.

I used the Red Hat LEAP feature when upgrading from Red Hat Enterprise Linux seven to eight, which simplified the upgrade process.

The Red Hat Enterprise Linux web console is user-friendly. Simply open a new terminal, log in, and enter our desired commands or searches.

Red Hat Enterprise Linux has yielded cost savings compared to a Windows environment, offering better stability, ease of use, and maintenance. Unlike Windows servers, it eliminates the need for reboots during updates, enhancing operational efficiency.

Red Hat Enterprise Linux has improved our uptime and security. 

What is most valuable?

I appreciate the simplicity of reporting in Red Hat Enterprise Linux. Running a command, tagging the log, and sending it to support is all it takes. The user-friendly interface has consistently improved from version four to eight, particularly in login and display features. Overall, the system is stable, easy to use, and maintain.

What needs improvement?

Red Hat should improve its support services, specifically the responsiveness and expertise of its India-based team. Response times need to be faster, and support staff should have access to more detailed procedures to address customer cases effectively.

For how long have I used the solution?

I started using Red Hat Enterprise Linux in 2019. Specifically, I started with Red Hat four and then upgraded to version eight.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is very stable. I would rate its stability as nine out of ten.

What do I think about the scalability of the solution?

Scalability is easy because Red Hat Enterprise Linux supports virtual machines. I would rate the scalability a nine out of ten.

How are customer service and support?

Technical support is taking a long time to resolve our issues, and we must monitor the resolution time for each ticket.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?


How was the initial setup?

The initial deployment is easy; follow the instructions and use the automatic setup. This straightforward process takes no more than 15 minutes, even for new users.

What's my experience with pricing, setup cost, and licensing?


What other advice do I have?

I rate Red Hat Enterprise Linux as nine out of ten.

We have Red Hat Enterprise Linux deployed in one location with 15 users.

We have local maintenance for Red Hat Enterprise Linux by certified admins. 

I recommend Red Hat Enterprise Linux for enterprise production environments due to its stability and proven industry track record.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Consultant at a manufacturing company with 10,001+ employees
Real User
Top 20
Oct 31, 2024
Specialized documentation and competent support set this solution apart from competitors
Pros and Cons
  • "RHEL has a lot of specialized documentation. Typically, people search on the Internet and find solutions by trial and error. However, everything about RHEL is there in the documentation. You only need to follow it correctly."
  • "It isn't hard to patch, but migrating between versions is difficult. We have the the latest version, but the previous version is still working very well. It's hard to leave a working version to upgrade. I would like more AI features, but those will be added to the next version. We are in an AI age, and it's an area where we need to keep pace."

What is our primary use case?

We are using Red Hat Enterprise Linux (RHEL) primarily in the health care industry for AI modeling and edge computing. One use case involves specific monitoring in a room with equipment and hardware.

How has it helped my organization?

I'm keen on this product because everything works as expected. It has embedded compliance features. We expect more in version 10. The keynote mentioned embedded OpenSCAP reporting, which is something everyone wants.

What is most valuable?

Red Hat Enterprise Linux has a lot of specialized documentation. Typically, people search on the Internet and find solutions by trial and error. However, everything about Red Hat Enterprise Linux is there in the documentation. You only need to follow it correctly. 

What needs improvement?

The security features have room for improvement, especially for highly regulated industries like health care. That's why it isn't the primary OS in health care. It would be great if they added some features to address the specific challenges health care providers face. 

It isn't hard to patch, but migrating between versions is difficult. We have the the latest version, but the previous version is still working very well. It's hard to leave a working version to upgrade. I would like more AI features, but those will be added to the next version. We are in an AI age, and it's an area where we need to keep pace. 

For how long have I used the solution?

I have been using Red Hat Enterprise Linux since version 3, starting around 2000. Currently, we use version 9.4.

What do I think about the stability of the solution?

The stability of Red Hat Enterprise Linux is excellent. I have nothing negative to report in this area.

What do I think about the scalability of the solution?

Scaling Red Hat Enterprise Linux as our needs change has been good. The older versions continue to work well even as we introduce newer solutions.

How are customer service and support?

I rate Red Hat support nine out of 10. They provide competent support and help resolve issues quickly. You don't need to spend a long time searching for a solution. I don't rely on them much, but it has been a big help for my colleagues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have been using Red Hat Enterprise Linux for many years, so it is my default choice when selecting an operating system.

What was our ROI?

I'm a technical guy, so I'm not dealing with the money side of things, but we've seen a return on investment in terms of time saved due to the good documentation and support. 

What's my experience with pricing, setup cost, and licensing?

Red Hat Enterprise Linux is expensive, but I'm not paying anything because it's the company's money. However, it's priced comparably to other enterprise Linux solutions. It costs a lot because you have a large staff working on the concept and improving everything. There is an open-source developer part that is free, so you can test everything before buying it. 

What other advice do I have?

I rate Red Hat Enterprise Linux eight out of 10.  I know this is a good product because I've used it for many years, and it continues to improve. The OS is great, so I continue to use it. If I'm working on a new project and given a choice between another solution and Red Hat Enterprise Linux, I would always choose Red Hat for the community, support, and documentation. 

There's a free developer version. If you are thinking about purchasing Red Hat Enterprise Linux, you can try the developer version for free. Practice using Red Hat Enterprise Linux, and you will see the difference between the other distributions and Linux. If you want the product to perform at an enterprise level, you need to learn the product. There a plenty of tools and also the Red Hat Academy.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant automation engineer at a computer software company with 501-1,000 employees
MSP
Top 20
Oct 30, 2024
Facilitates standardization, streamlining automation and general server usage
Pros and Cons
  • "I highly value its security measures, along with its user-friendliness, virtualization capabilities, and ease of deployment and automation."
  • "To improve standardization, deprecate YUM and transition to DNF."

What is our primary use case?

Our primary use case for Red Hat Enterprise Linux is as an operating system foundation for running a wide range of applications and workloads. It is commonly found on Linux workstations and is frequently used in conjunction with Kubernetes and containerization deployments.

How has it helped my organization?

Red Hat Enterprise Linux facilitates standardization, streamlining automation and general server usage. Its seamless integration with Ansible simplifies network and infrastructure automation, ensuring consistency across development and operations for a more efficient workflow.

The hybrid use of Red Hat Enterprise Linux has positively impacted our operations by providing flexibility in where we run our systems. Whether in the cloud or locally, the consistency of the platform simplifies management. Potential network restrictions may arise, but it has streamlined our processes overall.

Red Hat Enterprise Linux enabled us to centralize development and standardize our platform. This means all developers, regardless of their programming language, like C# or .NET, develop for the same Red Hat Enterprise Linux platform. This standardization allows us to run applications consistently across different environments, whether on the cloud or on-premises.

We use Red Hat Enterprise Linux with Podman for containerization. The combination of Podman and Red Hat UBI has significantly benefited our workflow, primarily due to the ease of use. Setting up Podman on other systems, such as Ubuntu, can be challenging because the installer from the Debian repositories sometimes has compatibility issues. However, on Red Hat Enterprise Linux, installing Podman with Yum is seamless.

Red Hat Enterprise Linux is lauded for its robust security, though its strictness can tempt automation engineers to temporarily disable certain measures for specific tasks, potentially leading to oversights in reactivating them. While these stringent security protocols can pose challenges for some users, they ultimately enhance the overall reliability and stability of Red Hat Enterprise Linux systems and their applications, making them a worthwhile trade-off.

Containers built on Red Hat Enterprise Linux with Podman offer excellent portability, running consistently across various environments such as Kubernetes and other Linux distributions. While they run virtually anywhere, the containerization workflow on a Red Hat Enterprise Linux system is arguably more streamlined and user-friendly for professional use.

Red Hat Insights is an excellent tool for addressing urgent security issues, non-compliant settings, and unpatched systems. It provides a clear understanding of areas for improvement and existing vulnerabilities within an organization, enabling a focused approach to remediation and enhanced security.

What is most valuable?

While Red Hat Enterprise Linux offers robust security, the complexity of some security features can be a challenge when automating tasks. Nevertheless, I highly value its security measures, along with its user-friendliness, virtualization capabilities, and ease of deployment and automation.

What needs improvement?

To improve standardization, deprecate YUM and transition to DNF. While backward compatibility is necessary, a decision to move to DNF was made two years ago. Run both in parallel for a period, then drop YUM or limit it to Red Hat Enterprise Linux eight, not nine.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for ten years now.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is highly stable.

What do I think about the scalability of the solution?

The solution is highly scalable due to the interconnectivity between installations and the central management capabilities like the Red Hat Cockpit. It allows for seamless scaling across different environments.

How are customer service and support?

Customer service is rated highly, with support available out of the box through the subscription. The support team assists with bugs and mitigation guidance, and knowledge base articles help resolve common issues.

How would you rate customer service and support?

Positive

What was our ROI?

The biggest return on investment includes built-in security, ease of machine setup, and consistency across all deployments. These features contribute to efficiency in development and operations.

What's my experience with pricing, setup cost, and licensing?

While the cost of Red Hat Enterprise Linux may seem high, it's necessary to support Red Hat's extensive research and development, which includes maintaining long update cycles for the operating system. This cost, however, can create a barrier to entry for those new to the industry, making knowledge of Red Hat Enterprise Linux more exclusive. Despite this drawback, the price is ultimately justified by the benefits of using a stable and well-supported operating system.

What other advice do I have?

I would rate Red Hat Enterprise Linux nine out of ten.

For small-scale or hobby projects, open-source cloud-based Linux is perfectly sufficient. However, for professional workflows in larger organizations, investing in a Red Hat Enterprise Linux license is recommended. This provides support, a more standardized development process, and enhanced features.

The impact on the TOC is minimal because many people are already accustomed to it. This is a benefit of Red Hat Enterprise Linux's standardization, as widespread familiarity simplifies ownership. However, platforms outside the Red Hat Enterprise Linux scope, such as Ansible Automation Platform or OpenShift Container Platform, require specialization and have their own ownership structures. In my experience, this doesn't necessarily expand ownership of the underlying Red Hat Enterprise Linux virtual machines.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.