The use case in my very early years was for dedicated servers for doing web applications.
Technology Operations Engineer III at a hospitality company with 10,001+ employees
We have a reliable OS for production, and I can't speak highly enough of their support and community
Pros and Cons
- "Their support is valuable. Whenever I had a problem, I could get on a phone call with somebody. I did not have to go to some random forum or send an email and wait forever. I could call somebody."
- "It does have a workstation option, but you rarely hear anything about it. I would love to see the workstation replace Windows. That is a stretch goal, but it is possible."
What is our primary use case?
How has it helped my organization?
We almost exclusively use Red Hat. The benefits boil down to the support. There is no problem getting support. Whenever we have an issue that we cannot solve, which does not happen often, we have somebody who is there either virtually or physically.
We use Red Hat Enterprise Linux on-prem and on the cloud in a hybrid environment. We probably also have edge devices. I am not completely sure about that one. Having it in a hybrid cloud deployment has been no different than having it on-prem. Running it on-prem is just as good as running it on the cloud for us. It simply works.
I appreciate the dashboards that are available online. There has been a lot of feedback on the CVEs. The most recent one that came was probably related to Zutil. Red Hat made an announcement very quickly saying that if you are using only Red Hat features, you do not have to worry about it. It does not run on their operating system. Unless you are custom compiling, it does not work on their system. I greatly appreciate little things like that because they save us a lot of time. If Red Hat is simply saying that it is not a part of their repo, I do not have to look for it.
We use Red Hat Insights but not company-wide. It is one of those things that simply saves you time. I do not want to have myself or anyone on my team go out and check various things. That is the whole purpose of using Red Hat Satellite. The whole purpose of all different dashboards and these websites is to use what you have. Let it report out what you have and not continue to write scripts just to check things.
What is most valuable?
Their support is valuable. Whenever I had a problem, I could get on a phone call with somebody. I did not have to go to some random forum or send an email and wait forever. I could call somebody.
What needs improvement?
It does have a workstation option, but you rarely hear anything about it. I would love to see the workstation replace Windows. That is a stretch goal, but it is possible.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
May 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,034 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux since version 4. It has been a while.
What do I think about the stability of the solution?
It is stable as long as you do not do something stupid.
What do I think about the scalability of the solution?
Red Hat specifically works hard to make it difficult to not be able to scale it into anything. The only thing that I do not see it being capable of, officially at least, are the IoT devices. Technically, it is possible to get it on those devices, but that is not something Red Hat is focusing on right now. From a scalability standpoint, it comes down to what makes a reasonable profit and what is a good return on investment while choosing how to scale and where to scale. Red Hat is doing it right so far.
How are customer service and support?
Prior to a few months ago, the support that we got from a TAM point of view was next to none. Now that I understand the scenario a little bit more, it was not because Red Hat was not doing its job or did not want to do more support. It was because of how the contracts aligned, and more importantly, who in our organization was handling those contracts. We had a recent change in our organization in terms of who is running what and who is handling what. When that change happened, the doors really burst open. Now that we have a different person he is working with, we are getting incredible support from our TAM. He is in communication with us on a very regular basis. While I have been here at Red Hat Summit, we have gone out to have meetings twice. I cannot speak highly enough. I would rate their support a ten out of ten.
Which solution did I use previously and why did I switch?
My current organization has pretty much always used Red Hat, specifically Red Hat Enterprise Linux. There are all sorts of flavors of Unix in our environment. Almost all of them are there because they are managed network devices.
We wanted to stay close to Red Hat Enterprise Linux simply because of the mentality of the business. We have got some people who have been around for 20 years. Things such as switching from YUM update to APT update are easy. People can usually change from one to another pretty quickly, but some of the other commands that you are used to running in Red Hat Enterprise Linux are slightly different for different versions of Unix. It did not make sense.
I have used a lot of different variants through the years. I could be running Raspberry Pi, or I could be using Ubuntu to do a job but not for the production environment. I do not waste my time anymore. I know what works and where support is.
How was the initial setup?
Our setup is a bit of a hybrid. We are streamlining a lot of things and trying to redesign how we are doing things. In terms of the cloud, we are 100% TerraForm. We are building out infrastructure as a code and TerraForm pipelines. On-prem, we have a Jenkins job that runs some TerraForm, which then runs some Ansible and then some Puppet. There is some cleaning up needed there.
Currently, we use all three major cloud providers: Azure, Google Cloud, and AWS. Each has its purpose.
The initial experience of deploying it at the current company was terrible, but it was not a Red Hat issue. It was an internalized issue that took a little bit of time to work out. After that, it was not a problem.
What about the implementation team?
We implement it on our own.
What was our ROI?
I have not run into a single person who knows about Red Hat Enterprise Linux and is not being helpful. You can get talking with somebody at Red Hat Summit about what you are doing on Red Hat Enterprise Linux, and they will be like, "I did that a couple of days ago. Did you run into this problem too?" There is a community. I am sure there are communities for other variants, but my return on investment is simply community and support. I cannot speak highly enough of these two.
Which other solutions did I evaluate?
To a colleague who is looking at open-source, cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would say, "Good Luck!" We looked at a lot of different options to potentially leave Red Hat simply because of the cost. We tried out CentOS. We tried out Rocky. There were even talks about trying out Ubuntu, but there was the hassle of changing all of our mentality and code to work with different systems. It just did not make sense. CentOS worked almost side by side with Red Hat, but certain things that we have specialized with Red Hat were not working on CentOS for some reason.
We chose not to use CentOS because we had a misunderstanding of what AppStream was in terms of end-of-life for CentOS. Rocky was ruled out pretty quickly simply because of a lack of understanding in terms of:
- Where does Rocky come from?
- How reliable is it?
- Where is the support?
Red Hat's support model trumps a lot of those other ideas. I tell people that even if they are working in a home lab environment, get a developer license and get a developer account with Red Hat. Use Red Hat because more and more businesses I work with simply use Red Hat. It is great to have Fedora on your laptop as a workstation. It is great to have CentOS as a workstation. That is because those are still a part of Red Hat. You can transition and use Red Hat for a company. I have not been a fan of Ubuntu and some of the other variants because of how easy it is for people to make changes to operating systems that are not fully backed or tested. In my opinion, you do not want to put production on it.
What other advice do I have?
Red Hat Enterprise Linux has not enabled us to centralize development. We are moving towards centralized development, but there are still so many different teams, so centralized development is not yet there.
We are partially using Red Hat Enterprise Linux for containerization projects. Within the next year, I hope to bring OpenShift in and replace AKS. I do not have a use case for the portability of applications and containers built on Red Hat Enterprise Linux. Based on what I have seen here at Red Hat Summit, I have a lot of ideas spinning around in my head to make it happen, but I do not yet have anything around containerization.
Red Hat Insights provides vulnerability alerts and targeted guidance, but we are currently not using that side of it. It helps in my limited sandbox environment, but of course, my sandbox is built up and torn down like crazy. It is valuable, but we do not have a great use case yet.
I would rate Red Hat Enterprise Linux a ten out of ten. I have been working with Unix systems for a while now. The first Unix system I touched was in 1992. There were so many variants that were striving to become well-known. You would hear all of these weird names. There were all of these weird animals and all of these different logos through the years. Even before 1992, there were a lot. As things progressed, you quickly saw different ones die out. I do not remember when I truly got onboarded with Red Hat. I know I started with version 4. It is one of those companies when you are looking for a name that sticks around and about which you do not have to question if they are going to be around for a while. You do not have to question that with Red Hat. You do not have to question that with Red Hat Enterprise Linux, whereas a lot of other variants do not even exist anymore, or they exist, but they have not been maintained longer than some people have been alive.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team lead infrastructure architecture at EUIPO - European Union Intellectual Property Office
Enables us to configure a cluster for high availability and protect our data
Pros and Cons
- "The support for OpenShift and CoreOS is valuable, as we frequently use support services and rely heavily on Red Hat support for assistance."
- "When we started using RHEL, it was a struggle to install CoreOS because we were used to using a Satellite server with Red Hat. The people in charge of setting up OpenShift and installing RHEL on the nodes had a hard time. I don't know why, but I think it was because the OpenShift cluster included VMs and bare metal machines."
What is our primary use case?
We use Red Hat Enterprise Linux (RHEL) to run applications and databases related to the European Parliament's business. For example, we use SAP for financial operations. It's not my domain, but I know the leadership plans to implement AI workloads. We translate every document into 27 languages manually, but we plan to use AI and machine language translation.
How has it helped my organization?
Using a Red Hat Enterprise Linux Cluster in the SAP environments gives us high availability and disaster recovery, so our data is safe. I think it's a geo-cluster for the whole SAP environment. Whenever something happens, it almost automatically shifts to the other.
What is most valuable?
The support for OpenShift and CoreOS is valuable, as we frequently use support services and rely heavily on Red Hat support for assistance.
What needs improvement?
When we started using Red Hat Enterprise Linux, it was a struggle to install CoreOS because we were used to using a Satellite server with Red Hat. The people in charge of setting up OpenShift and installing Red Hat Enterprise Linux on the nodes had a hard time. I don't know why, but I think it was because the OpenShift cluster included VMs and bare metal machines.
For how long have I used the solution?
I joined the European Parliament in 2012, and we have been using Red Hat Enterprise Linux for 12 years.
What do I think about the stability of the solution?
We do not have any issues with its performance. The system functions well.
What do I think about the scalability of the solution?
Scaling the operating system is transparent. We work with VMware, so whenever there is a need for more RAM and memory, the process is seamless to the customer.
How are customer service and support?
I rate Red Hat support eight out of 10. Customer service and support are excellent. Support is available depending on the priority and the support package. I am happy with the service. However, navigating through documentation can be challenging.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We started with Mini Solaris and gradually migrated to Red Hat Enterprise Linux.
How was the initial setup?
Initially, setting up OpenShift and the installation was somewhat complicated, especially when dealing with bare metal machines.
What was our ROI?
As a nonprofit business, we do not focus on return on investment in monetary terms. However, a big community makes it easy to gather opinions and help from outside sources, which is a return on investment.
Which other solutions did I evaluate?
We compared Red Hat Enterprise Linux and SUSE. While SUSE is generally the preferred Linux distro for SAP, we chose Red Hat Enterprise Linux because we had more in-house knowledge of the platform and better support.
What other advice do I have?
I rate Red Hat Enterprise Linux eight out of 10. I used to be an AIX system admin, and I still prefer that operating system. I would recommend considering Red Hat's benefits, such as support. I used to work in IBM support, and Red Hat has a significant advantage in this realm. Also, many corporations merge firms and combine workforces, and RHEL can adapt to these changes.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
May 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,034 professionals have used our research since 2012.
IT Engineer / Admin at cwgiprc
We have experienced high performance, improved security, and easier system management
Pros and Cons
- "The most valuable aspect of Red Hat Enterprise Linux is its ease of management."
- "Red Hat Enterprise Linux training and certification opportunities for engineers and administrators could be improved."
What is our primary use case?
The primary software utilized across our business units is S4HANA, which runs on our SAP server hosted on Red Hat Enterprise Linux. Consequently, most Red Hat systems in our environment support SAP-related services. We operate approximately 105 Red Hat Enterprise servers dedicated to running these SAP services.
Red Hat Enterprise Linux was implemented due to its robust infrastructure, which allows us to efficiently manage our enterprise servers on a large scale using tools like Red Hat Satellite, Insight, and Ansible. This centralized management simplifies the orchestration and control of our extensive RHEL environment. Red Hat Identity Manager also ensures secure authentication and authorization for our remote systems. Beyond infrastructure, Red Hat's robust support is invaluable, providing timely solutions to complex issues. The operating system's strong security posture, including rapid patch deployment for vulnerabilities, further solidifies our decision to implement RHEL.
How has it helped my organization?
Red Hat Enterprise Linux simplifies risk reduction by integrating Red Hat Insights. This provides a comprehensive security posture assessment of our Red Hat systems, offering easy-to-understand best practice recommendations and applicable actionable remediation steps.
The knowledge base offered by Red Hat Enterprise Linux is detailed and contains numerous articles that can help resolve our issues.
Red Hat Satellite simplifies our patch process by helping us meet audit and compliance needs. We've set up a lifecycle environment within Satellite to test patches on development and quality systems before deploying them to the operating system. This allows us to roll out patches based on the environment, ensuring thorough testing before reaching production. Additionally, we leverage Ansible automation to streamline provisioning and manage patches effectively. While automation is ongoing, we have successfully implemented Ansible and Red Hat Satellite for provisioning, and we continue to identify areas for further automation within our environment.
Red Hat Insights provides best practice recommendations based on regular system assessments. Like other security tools like Microsoft Azure Defender, it can access a system to offer security improvement suggestions. I have a Red Hat Insights certification and find the tool valuable. It generates actionable recommendations that can be easily implemented through automated processes like FastScript, making it an efficient way to leverage data insights for enhanced system security.
Since implementing Red Hat Enterprise Linux, we have experienced high performance, improved security, excellent support service, and easier system management.
Red Hat Enterprise Linux has enhanced our security posture through timely security patch releases and best practice recommendations, which collectively have increased the protection of our data systems.
Red Hat Enterprise Linux allows me to manage all my Cloud and on-premise systems from one console.
What is most valuable?
The most valuable aspect of Red Hat Enterprise Linux is its ease of management. A robust suite of tools, including the user-friendly GUI and the powerful Red Hat Cockpit web portal, simplifies system administration. Cockpit provides a centralized platform for managing hosts, while Red Hat Satellite or automation servers excel at overseeing large fleets of radar systems.
What needs improvement?
Red Hat Enterprise Linux training and certification opportunities for engineers and administrators could be improved. While I have benefited from free training offered by other companies like Microsoft, I have not had similar opportunities with Red Hat. Despite holding a Red Hat certification, I incurred significant costs to achieve it. The training required for these certifications is expensive, and it would be advantageous if Red Hat provided more affordable training courses.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for seven months.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is highly stable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux is scalable.
How are customer service and support?
The support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Ubuntu Linux, Windows Server, and other solutions. Compared to these alternatives, Red Hat Enterprise Linux stands out as superior in terms of ease of management, security, and support.
How was the initial setup?
The initial deployment is straightforward. Deploying it manually takes about fifteen to twenty minutes from start to finish using it manually.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
We have 15,000 users all across Africa that use our systems.
Red Hat Enterprise Linux requires periodic maintenance to apply security patches and updates.
I recommend Red Hat Enterprise Linux and conducting a proof of concept to ensure it aligns with our requirements.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Platform Engineer at a hospitality company with 10,001+ employees
Top-tier support, 100% stable, and helpful for doing more in less time
Pros and Cons
- "I like the stability that comes with Red Hat. That has always been the feature that I like."
- "They can allow more access to their training and their products' testing. There are ways to do it now. You might have to get a certain type of account to test their products. It might be easier if you can just download the product and test it out."
What is our primary use case?
We are mostly using it for application servers, infrastructure servers, and database servers.
How has it helped my organization?
Red Hat Enterprise Linux lends itself to a lot of automation. We are able to manage many more servers with less staff and by using other Red Hat products such as Ansible. Those are the things that I like.
We are using Red Hat Enterprise Linux for containerization projects. Their Podman product has made it easier. It comes with a lot of security. It is a drop-in product or replacement for Docker. I have used Docker before and switching to Podman was very easy. I just saw the demo for the Podman desktop, and I am looking forward to using that. It will hopefully help me streamline container usage and container deployment in Kubernetes or OpenShift.
It inherently has a lot of functions built in for risk reduction, business continuity, and maintaining compliance. For example, it has SELinux, certain firewalls, logging, and all those things. It has all the built-in features required to meet the needs. We can plug in other third-party tools to have it gather information, or we can send logs to centralized locations to track activity and do audits and things like that.
I use Red Hat Insights for different things. I do not use it much to look at security risks. I know that it has those features, but I use a different tool like a Satellite server to take care of patching and things like that. Red Hat Insights provides us with vulnerability alerts and targeted guidance, but it has not affected our uptime much. It is good to see that information. I can see those vulnerabilities, and I can see action steps or remediation steps that I can take. All my servers are patched on a cycle, so as the cycle goes through, each server gets patched based on its own cycle. It does not really affect the uptime.
What is most valuable?
I like the stability that comes with Red Hat. That has always been the feature that I like. They do not always have the newest features, but they prioritize stability, which is important in the production environment.
What needs improvement?
Red Hat should keep doing what they have always done. They should continue to be a leader in the open-source space. They should keep innovating and keep creating great products. They can allow more access to their training and their products' testing. There are ways to do it now. You might have to get a certain type of account to test their products. It might be easier if you can just download the product and test it out.
For how long have I used the solution?
In a production environment, I have been using Red Hat Enterprise Linux for about five years. I have used Red Hat Enterprise Linux clones such as Fedora and CentOS for about 15 years or maybe longer.
What do I think about the stability of the solution?
It is absolutely stable. It is 100% stable.
What do I think about the scalability of the solution?
It is good. It scales well. With the tools that Red Hat provides, it does not matter if you have 10 servers, 100 servers, or 1,000 servers. They make it simpler with Ansible. Ansible is your friend.
How are customer service and support?
They are top-tier. Support is probably their number one selling point. As long as you give the Red Hat engineers what they need, they are very good at providing new solutions. I would rate them a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Red Hat clones in other positions. I might as well just say it is Red Hat because it is a clone, so I have been using Red Hat all along if we look at different products.
I have worked with CentOS, Rocky Linux, etc. The main difference is that Red Hat's support is top-tier. There is also stability. With the ecosystem that they have built, there are a lot of tools to help me manage. They have Ansible and other great tools to help manage the product. You cannot say the same about Windows. They might have a different way of doing things.
How was the initial setup?
We have deployed Red Hat Enterprise Linux on-premises. We have a hybrid cloud environment, but we run other types of servers there. They are mostly Windows, and they are run on Azure cloud. We do not run Red Hat Enterprise Linux in a hybrid cloud environment, but there is always an opportunity to do that in the future.
The Red Hat servers that we have are on-prem. We use VMware and the tools that they provide to deploy Red Hat.
Its initial deployment was done a long time ago. It is a straightforward process to install it as long as you are not trying to do anything complicated.
We do not have a deployment strategy. We install it based on the requirements. If it is a web server or database server, there are different things that you need to do, but it is pretty straightforward. It is a good process.
What about the implementation team?
We took help for deploying Red Hat and purchasing the license and maybe the hardware. We probably used CDW and Advizex. They are probably based in Pittsburgh.
What was our ROI?
Time savings is the biggest return on investment. I can do more in less or a shorter amount of time. The time savings depend on what you are working on, but you can potentially have about 75% time savings.
What's my experience with pricing, setup cost, and licensing?
I have very little experience with pricing and getting quotes. The whole VMware thing happened, and everybody is looking at different alternatives. At this point, any competitor is probably a good choice based on the cost.
What other advice do I have?
Everyone should evaluate what their needs are, test out different products, and pick the product that is best for their needs. I know that the Red Hat Enterprise Linux is a very good solid product. One thing I would say is that their support is top-tier, so from that aspect, I would recommend Red Hat.
At this time, I am trying to develop a platform that facilitates developer workflows. We may adopt more of a GitHub mindset and use Red Hat tools, such as OpenShift and Ansible.
We are currently not using containers as much as we would like to. We are working on setting standards. That is going to come down the road. Our workloads right now are mostly virtual machines and monolithic applications built on VMs. We will use them more. We will make more microservices and use pods to contain the applications. We will use more Red Hat tools.
Overall, I would rate Red Hat Enterprise Linux a nine out of ten. There are many things to take into account. From a production perspective, it is a ten out of ten. From the innovation and latest features perspective, it is probably a seven. That is not necessarily a bad thing because that is their unique point. They prioritize stability, but if you want something with your features, you can use Fedora.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product Owner at Koson
Offers good security and clustering but virtualization management and support need improvement
Pros and Cons
- "I find the clustering feature of Red Hat Enterprise Linux the most useful. It helps us to cluster our application service to maintain high availability."
- "The benefits I get from this operating system are that it's secure, easy to use, and stable."
- "I recommend that they improve their virtualization product, specifically the management console."
- "I would recommend not using Red Hat Enterprise Linux because there are better products out there. I prefer SUSE because of the cost and other features."
What is our primary use case?
We use Red Hat Enterprise Linux for our applications. I use it for many applications, especially SAP.
We install it on the server so that we can install our applications running on that server.
How has it helped my organization?
The benefits I get from this operating system are that it's secure, easy to use, and stable.
What is most valuable?
I find the clustering feature of Red Hat Enterprise Linux the most useful. It helps us to cluster our application service to maintain high availability.
I access the knowledge base offered by Red Hat Enterprise Linux through their websites. The knowledge base is helpful to me.
The Image Builder is easy to set up, and overall, it is helpful to me.
What needs improvement?
I recommend that they improve their virtualization product, specifically the management console.
Support should definitely be improved.
What do I think about the stability of the solution?
I do not have any complaints with the stability of Red Hat Enterprise Linux.
What do I think about the scalability of the solution?
We use Red Hat Enterprise Linux in multiple locations. We are using it in the IT industry.
How are customer service and support?
I would rate their support a three out of ten. I find them slow to respond. The quality of support is not acceptable in the way they provide solutions.
How would you rate customer service and support?
Negative
How was the initial setup?
I manage Red Hat Enterprise Linux (RHEL) systems by installing it from the disk, specifically from a CD-ROM. It requires maintenance from our side. We have 11 people for maintenance in the team.
What was our ROI?
I have not seen a return on investment since I started using it. The cost is a reason for that.
What's my experience with pricing, setup cost, and licensing?
I find the cost of this solution expensive.
What other advice do I have?
I would recommend not using Red Hat Enterprise Linux because there are better products out there. I prefer SUSE because of the cost and other features.
I would rate Red Hat Enterprise Linux as four out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Linux/DevOps Engineer at Ekwantu Consulting
Reduces downtime and has fast support, but live patching can be better
Pros and Cons
- "The support is valuable. We get direct support from Red Hat. There is also no downtime. We can sleep better at night knowing that our systems are running."
- "Red Hat Enterprise Linux is super fast, and our systems have less downtime."
- "Live patching should be improved."
- "Live patching should be improved."
What is our primary use case?
Our clients use it as an operating system. One of the reasons for going for Red Hat Enterprise Linux was to reduce the downtime that a client was having with AIX.
How has it helped my organization?
Red Hat Enterprise Linux is super fast, and our systems have less downtime. There is about a 60% reduction.
We use Red Hat Enterprise Linux both in the cloud and on-premises. We move workloads between the clouds and data center using Red Hat Enterprise Linux. This functionality is very important for us.
They offer support as well as training. Most of our staff is Red Hat certified. They have a good knowledge base with a lot of videos and useful content.
We are very satisfied with the patching and upgrade experience. We moved from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8. It was easy. The live patching capability is very useful. It is one of the best features. Provisioning is also simple.
Red Hat Insights helps to identify and address any vulnerability risks. We get to know about any required patches.
Red Hat Console is very helpful for having an overview, patching, and maintenance.
What is most valuable?
The support is valuable. We get direct support from Red Hat. There is also no downtime. We can sleep better at night knowing that our systems are running.
What needs improvement?
Live patching should be improved.
For how long have I used the solution?
I have been using it for three years.
What do I think about the stability of the solution?
The stability of Red Hat Enterprise Linux is very high. There is no downtime.
What do I think about the scalability of the solution?
The scalability of Red Hat Enterprise Linux is a six out of ten.
It is the base OS. Most client applications run on Red Hat Enterprise Linux. Our clients are big organizations. In our company, we have 15 people working with Red Hat.
How are customer service and support?
I would rate Red Hat's support a nine out of ten. They provide a quick response.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Our client moved from AIX to Red Hat Enterprise Linux because they were having downtime issues.
Red Hat Enterprise Linux is different from other Linux solutions because they offer support.
How was the initial setup?
We have a hybrid model of deployment with both on-premises and cloud setups. The deployment overall was easy.
Its maintenance involves patching and upgrades. Patching is easy. The migration to the cloud and upgrades are also simple.
What was our ROI?
We have seen about 20% ROI.
What's my experience with pricing, setup cost, and licensing?
It is cost-efficient.
What other advice do I have?
We have plans to increase its usage. I would recommend Red Hat Enterprise Linux. I would rate it a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Linux System Administrator at Amazon
Aids in achieving security standard certifications by providing a secure foundation and tools for compliance
Pros and Cons
- "The most valuable aspects of Red Hat Enterprise Linux are its flexibility and security."
- "While Red Hat Enterprise Linux offers robust security features, continuous improvement is crucial to ensure a secure environment and prevent potential losses."
What is our primary use case?
We use Red Hat Enterprise Linux due to its robust security features, which are essential for securing e-commerce transactions and monitoring our Linux servers. Additionally, its flexibility allows for deployment across a range of devices, including HPE and Dell.
How has it helped my organization?
Red Hat Enterprise Linux offers robust provisioning and patching management capabilities, ensuring efficient system administration and security.
I am delighted with Red Hat Insights and recommend this feature to others.
Since using Red Hat Enterprise Linux, I have found it to be very secure.
Red Hat Enterprise Linux has reduced our downtime by about 60 percent.
Red Hat Enterprise Linux aids in achieving security standard certifications by providing a secure foundation and tools for compliance with various security frameworks.
What is most valuable?
The most valuable aspects of Red Hat Enterprise Linux are its flexibility and security. It allows us to manage servers independently and ensures security for any device used.
The system roles feature is good.
What needs improvement?
While Red Hat Enterprise Linux offers robust security features, continuous improvement is crucial to ensure a secure environment and prevent potential losses.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for about six years.
What do I think about the stability of the solution?
I rate the stability of Red Hat Enterprise Linux as seven point five because sometimes it takes time to reach support for assistance.
What do I think about the scalability of the solution?
I rate the scalability of Red Hat Enterprise Linux as eight. It is satisfactory in terms of scalability.
How are customer service and support?
The response time could be improved as sometimes it takes too long to reach out to them.
How would you rate customer service and support?
Positive
How was the initial setup?
The complexity of deployment can vary based on familiarity with Red Hat Enterprise Linux. I found it to be complex.
What's my experience with pricing, setup cost, and licensing?
Red Hat Enterprise Linux can be expensive, but its cost is not a deterrent for many organizations willing to invest in its stability, security, and support ecosystem.
What other advice do I have?
I would rate Red Hat Enterprise Linux eight out of ten.
We have 80 percent of our environment using Red Hat Enterprise Linux. A team of around 40 uses Red Hat Enterprise Linux to manage over 3,000 servers in a big environment.
We perform weekly maintenance on Red Hat Enterprise Linux.
We do updates, upgrades, and migrations on our Red Hat Enterprise Linux servers.
Based on my experience, I recommend Red Hat Enterprise Linux, particularly to those seeking a highly secure operating system.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Linux System Administrator at National Vision Inc.
A solid and secure operating system with excellent support
Pros and Cons
- "I have used a lot of different Linux distributions, and one thing that I like about Red Hat Enterprise Linux is the support. The support from Red Hat is very good. They offer excellent customer and vendor support."
- "Some of the documentation that I have run into or encountered appeared to be a bit outdated. That would be an area for improvement."
What is our primary use case?
The primary use case for Red Hat Enterprise Linux is automation. We have Ansible running on some Red Hat Enterprise Linux servers, and a lot of it is geared towards automation. We have the automation of processes like patching, upgrades, OS enhancements, or OS upgrades. Additionally, our stores run on Red Hat Enterprise Linux.
How has it helped my organization?
Red Hat Enterprise Linux is pretty secure, but we rely on our network products to handle a lot of our security. We have Cisco products. These servers that we are currently running are not necessarily tightened down on the ports, traffic, etc. We rely on Cisco firewalling to handle a lot of the traffic, load balancing, and so forth. I have not configured a lot of security per se right on the server itself at a kernel level.
I like the knowledge base. They have a pretty good knowledge base portal. On their website, they have a lot of great classes. I do appreciate doing that. I have taken several myself, so I am pretty impressed by that.
We use Ansible Playbooks for patching our devices, especially those that are out in the field. We are using Ansible Playbooks to handle patching. We are using the systemctl command that goes into the repos to grab whatever patches we need. So far, the management experience has been good.
What is most valuable?
I have used a lot of different Linux distributions, and one thing that I like about Red Hat Enterprise Linux is the support. The support from Red Hat is very good. They offer excellent customer and vendor support.
The ease of training is great, and I appreciate products like Ansible Tower.
Its interface is good. It is a very solid operating system.
What needs improvement?
Some of the documentation that I have run into or encountered appeared to be a bit outdated. That would be an area for improvement.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux since early 2000. It has been about 20 years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is very stable. I have not experienced any instances of crashing with the Red Hat servers that I have worked on.
What do I think about the scalability of the solution?
Other than the issues with the legacy software or some of the IBM AS/400 that we tried to add to it, it has been pretty seamless. Building them out and migration to the data center or the VMware environment has been pretty seamless.
How are customer service and support?
Customer service is great. We use a support portal to open a ticket, and the response time is good. We usually get an email response or an update to the ticketing system, and then if necessary, we get a callback within four hours. The response time also depends on the priority. If we are looking at a massive data center outage, I am sure it is a priority one. Most of the tickets I submitted took one to four hours.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used SUSE in the past. They have a pretty good support system. They have got a good OS. I am not sure what the market share is for those guys, but they are pretty good.
How was the initial setup?
Our environment is a combination of the cloud and on-premises, but we primarily use Red Hat Enterprise Linux on-prem. We have a few development test servers running on Azure. They are not used in production. They are just for testing.
I was involved with the migration from SUSE to Red Hat, but that was close to a decade ago.
From what I recall, the initial setup was not that difficult. We did have some engineers from Red Hat who came out to help us. It would have been more difficult if we did not have them there, but from my recollection, it was not very challenging or difficult. We were able to get that done pretty quickly. There were some issues with legacy software, but those applications were built on the Windows platform. They were a little bit of a mess. Other than that, it appeared to go pretty smoothly for us.
It does not require much maintenance. Other than patching and keeping up with bulletins as to what might be out there, there is not much. There is not a huge amount of maintenance. They run pretty solidly. The uptime is great. I do not have to restart a lot of these servers. I might have to restart a service here and there, but nothing that I can remember.
What about the implementation team?
We had help from Red Hat engineers during the implementation.
What was our ROI?
Red Hat Enterprise Linux provides a much more secure and stable system than Windows infrastructure, and the support is also great. Of course, you pay for the support.
We were able to see its benefits after some time. Some of the returns are seen after a while, not immediately. Sometimes, migrations might be difficult to do if you are running legacy software.
What's my experience with pricing, setup cost, and licensing?
I am not involved in the budgetary aspect, but from what I understand, the pricing is competitive, similar to what we paid for SUSE.
What other advice do I have?
Having a solid foundation in Linux can be very helpful. Learn as much as possible. Automation has become a very important part of the industry now. Learning how to automate with Ansible, Kubernetes, Docker, and Python along with Red Hat Enterprise Linux should set you up for success.
We have not tried Red Hat Enterprise Linux Image Builder or System Roles. Image Builder sounds good, but I have not tried Image Builder. We build our images from vCenter. Image Builder would definitely be something to check out.
Using it in a hybrid environment is a very interesting concept, where we keep some of the hardware and applications on-prem and then maybe rely on Red Hat to handle some of the networking or other configurations externally. I would like to try that hybrid approach.
I would rate Red Hat Enterprise Linux an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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