We use the solution for server operating systems and to automate other systems. We use the tool for Windows automation and Linux automation.
Full Stack Engineer & Lm Space Automation Engineer at a manufacturing company with 10,001+ employees
The built-in security features do a really good job of risk reduction, business continuity, and maintaining compliance
Pros and Cons
- "The most valuable feature of the solution is its stability."
- "The solution's front-end GUI is not great and could be improved."
What is our primary use case?
How has it helped my organization?
The support we get from Red Hat is really good. When we have questions, there's always somebody we can approach and get an answer from. In my experience, Red Hat Enterprise Linux is more stable than Windows. The solution's ease of management is better, and it's much more powerful when you know the command line.
What is most valuable?
The most valuable feature of the solution is its stability.
Red Hat Enterprise Linux's built-in security features do a really good job of risk reduction, business continuity, and maintaining compliance.
Red Hat Enterprise Linux, Ubuntu, CentOS, and Fedora are the main Linux systems. Ubuntu is the only enterprise-level OS with paid support because a lot of the work we do requires paid support contracts.
What needs improvement?
The solution's front-end GUI is not great and could be improved. It needs to be more intuitive if it's meant to be used as a desktop operating system replacement. I don't know how to describe it better, but OS X and Windows feel a lot more polished than Red Hat Enterprise Linux.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
August 2025

Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux in my current organization for two years. However, I have been using the solution in general for ten years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is an extremely stable solution.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux is a scalable solution.
How are customer service and support?
The solution’s technical support is very good.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup is seamless and easy. We tried different things, but the easiest way we found to deploy the solution was to use VMware. We had scripts to download and install the tool.
What about the implementation team?
We implemented the solution through an in-house team.
What was our ROI?
Once everything is set up, the solution is generally very stable. While other operating systems require a lot of maintenance, Red Hat Enterprise Linux is pretty hands-off once you properly set up and configure it.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Team lead cloud infrastructure at a renewables & environment company with 1,001-5,000 employees
Offers security and is useful in the area of automation
Pros and Cons
- "I would like to say Red Hat Enterprise Linux (RHEL) is much more efficient than Windows, and my employees love the Linux command line."
What is our primary use case?
My company currently uses Red Hat Virtualization to host all our virtual machines, and then we install Red Hat Enterprise Linux (RHEL) for almost everything we do. My company only has 30 or 40 Windows Servers, while we have over 2,000 Red Hat Enterprise Linux (RHEL) machines. In my company, we use Red Hat Enterprise Linux (RHEL) for everything from provisioning systems to Speedtest Servers to whatever we need in the company.
How has it helped my organization?
I would like to say Red Hat Enterprise Linux (RHEL) is much more efficient than Windows, and my employees love the Linux command line. All in all, Linux is what my company has been using since the beginning, so it is imprinted in everyone working in the technology section of our organization.
What is most valuable?
All Red Hat Enterprise Linux (RHEL) features have been valuable.
Red Hat Enterprise Linux (RHEL) is a Linux system, and in our company, we could probably use different Linux systems. My company mainly uses Red Hat Enterprise Linux (RHEL) because of the kind of security and the patching delivered, including the backporting of patches, instead of actually having to do version upgrades. The product's valuable features include stability and security.
In my company, the solution has helped centralize development in most parts.
The use of the product for containerization projects is an area that my company has been dealing with lately. In our company, we are installing a lot of OpenShift clusters now and moving that way, but if they run on Red Hat Enterprise Linux (RHEL) or bare-bones or bare-metal OpenShift, the shift needs to be made.
In terms of the impact my company has experienced after making Red Hat Enterprise Linux (RHEL) a part of our containerization projects, I would say that a different team is handling the development parts for our company. Our company would be happy if the products we use were Red Hat Enterprise Linux (RHEL) or OpenShift. My company is very interested in Red Hat Enterprise Linux (RHEL), even if it will take many years for us to be completely over containers.
As per my assessment of the tool's built-in security features when it comes to areas like risk reduction, business continuity, and compliance, all of the aforementioned functionalities are the main reasons my company stayed with Red Hat Enterprise Linux (RHEL). My company prefers Red Hat Enterprise Linux (RHEL) because of its stability, patch management, and other features that make us feel more secure.
In terms of the portability of applications and containers built on Red Hat Enterprise Linux (RHEL) to keep our organization agile, I would say that my company has done a lot of automation, which helps us keep everything as flexible as we want. One of my team members told me that the product is super when it comes to everything related to automation. The tool allows you to be kind of flexible.
At the moment, I don't use Red Hat Insights even though we have looked at it in our company. In our company, we have put up Red Hat Insights, and we have it on the machines, but it's not that deep in use yet. I believe that Red Hat Insights will be more and more important since the security team wants to use it to get a better overview.
If I have to speak to a colleague who is looking at open-source cloud-based operating systems for Linux, I would say that everyone needs to make a choice when it is not something concerning our company since we are standardized with Red Hat Enterprise Linux (RHEL) or Red Hat products in our company. My colleagues will have to use Red Hat products if they work in my company.
Speaking of whether the Red Hat portfolio has affected our total cost of ownership across our enterprise landscape, I would say that we have been using virtualization in Red Hat Enterprise Linux (RHEL) for many years, and it has been a very good and cost-effective tool for our company. The product may reach the end of the life phase soon, so we have to migrate to some other solution, though we know that the prices may go up whenever we do it. Up until now, the tool has been very good.
My company deploys Red Hat Enterprise Linux (RHEL) from Red Hat Satellite. Red Hat CloudForm is a self-service portal we use in our company but now it is an IBM product. I don't remember the name as it is long and boring. Red Hat CloudForm is a self-service portal that is connected to Red Hat Satellite to provision the machines.
What needs improvement?
My manager role is the reason why I am not that deep into the technical part anymore. In my company, the IT team is happy with Red Hat Enterprise Linux (RHEL) since they don't have to use Windows.
For how long have I used the solution?
Personally, I started using Red Hat Enterprise Linux (RHEL) around ten years ago. In my company, I have been using the tool for twenty years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
The solution scales up perfectly fine, especially since everything is automated since we have a very small team of 10 people in our company managing everything, including 2,000 servers.
How are customer service and support?
The product's support team was good whenever my company needed support services. Our company also uses some professional services from time to time, especially since Red Hat has a deep knowledge of the tool. If our company faces a problem, we have a very good connection with the tool's team in Norway, and they always help us, even if it's time-critical. The tool's support team manages to get us the consultants our company needs. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company has been using Red Hat Enterprise Linux (RHEL) from the beginning.
How was the initial setup?
When I started in the company almost ten years ago, deployment of Red Hat Enterprise Linux (RHEL) was done with an ISO image, which you mount it up, and you put in the IP addresses and do a lot of manual things. It is a different story today since you just enter how many courses you want and how much disk you want, and the deployment is done in two minutes.
The solution is deployed on an on-premises model, and we don't have a lot in the cloud at the moment in our company. As an ISP, the services we deliver are kind of time-sensitive or latency-sensitive, so as long as we have a data center, it doesn't make that much sense to put stuff in the cloud just because it is the best.
What's my experience with pricing, setup cost, and licensing?
In terms of the prices and license of the product, I feel the solution has been good so far, especially since it has been quite easy to understand compared to a lot of other tools. I have been working with IBM and other vendors, where I have seen how other tools might have a bit more difficult pricing or licensing models compared to Red Hat Enterprise Linux (RHEL). In terms of pricing, Red Hat Enterprise Linux (RHEL) has been quite okay in general.
Which other solutions did I evaluate?
Red Hat Enterprise Linux (RHEL) was present ten years ago before I joined my current company, so I don't know if any other products were evaluated against it before my joining.
What other advice do I have?
We have a few applications that we have started developing in the cloud now managed by a different team, but I don't think they use Red Hat Enterprise Linux (RHEL) specifically.
I rate the tool a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
August 2025

Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
Devops engineer at a manufacturing company with 1,001-5,000 employees
Easy to use for containerization projects and has good documentation
Pros and Cons
- "The solution's technical support is really good and responsive. I rate the technical support a ten out of ten."
- "There are just some points in the solution's documentation where a few areas seem generic."
What is our primary use case?
I use the solution in my company to deploy our custom apps or to set up servers for DevOps operations, like running containers and those kind of tasks.
How has it helped my organization?
The benefits associated with the product for my company stem from the enterprise support the solution offers. Based on the fact that our company has technical exchange meetings with the product's staff members, I can say that I have never seen something like that happening in a hands-on engagement with our company, so that is just great. Being able to talk to the solution team about our company's issues and problems related to the tool all the time is something that really helps a lot.
What is most valuable?
I can't say anything specific about the product's valuable features, but I would say that whenever I have questions, I feel the tool's documentation is on point since I can always find anything I need easily.
What needs improvement?
There are some points in the solution's documentation where a few areas seem generic. The aforementioned area consists of the same scenario when it comes to some of the other products, so it is not just applicable for Red Hat Enterprise Linux (RHEL) alone, but also for some of the other supported products. I have never had a problem with Red Hat Enterprise Linux (RHEL), as it is really easy to use.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for five years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
I believe that there are definitely some plans to increase the use of the solution in our company in the future.
I believe that there are definitely some plans to increase the use of the solution in our company in the future, especially if we start to get more customers and there is a need to ramp up automated testing since we would need more systems.
How are customer service and support?
The solution's technical support is really good and responsive. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I believe that my company used to use a few products before starting off with Red Hat Enterprise Linux (RHEL), but I believe that it was before I joined the organization.
How was the initial setup?
The solution is deployed on the cloud and on-premises models.
What was our ROI?
In terms of the ROI, my experience using the solution revolves around the product's community. The fact that I can just go out and even in an ecosystem in general with tools like Fedora, CentOS, and other stuff, I can always find what I want with the help of the community where there are people with similar experiences, especially if it is not available in the documentation part. I feel Red Hat Enterprise Linux (RHEL) is community-focused, and I really appreciate that as a developer.
What other advice do I have?
Running Red Hat Enterprise Linux (RHEL) on the foundation of a hybrid cloud deployment has impacted our company's operations and I can say that it has been easy because there is not much to do between the two environments, as it is consistent, and that just reduces a bunch of headaches.
Red Hat Enterprise Linux (RHEL) has helped me centralize development. The operating system that we are developing is based on Red Hat Enterprise Linux (RHEL). In our company, we are able to use everything in the solution with the help of documentation, support shared knowledge resources, and all of that. Just using the tool to support our company's infrastructure is really great, and now we don't have to branch out and use other technologies. The tool is a platform that supports many different things.
I use Red Hat Enterprise Linux (RHEL) for containerization projects in my company as it is easy to use.
When it comes to the built-in features of Red Hat Enterprise Linux (RHEL) for risk reduction, business continuity, and maintaining compliance, I can't really say anything much about it because the product is used in our company for a specific use case and we put ourselves on top, so we don't really use the aforementioned components for the policies.
In terms of how I would assess the portability of applications and containers built on Red Hat Enterprise Linux (RHEL) for keeping our organization agile and flexible, I would say that the offering of minimal images and all such stuff really helps cut it down and make deployments faster. In our company, we are really excited to use Red Hat Enterprise Linux (RHEL) to check the containerization of our apps, so being able to do such things for our products helps keep everything moving quickly. In general, my company is excited that Red Hat Enterprise Linux (RHEL) is moving towards the area to check the containerization of apps.
I would recommend Red Hat Enterprise Linux (RHEL) to a colleague who is looking at open-source cloud-based operating systems for Linux.
In terms of the deployment model used in my company for Red Hat Enterprise Linux (RHEL), I would say that the tool is basically deployed on-premises for closed environments and in the cloud because some of our company's customers prefer to deploy the product on the cloud. Mostly, my company uses the cloud services offered by AWS, while some of our company's customers use the services from Azure.
I like Red Hat Enterprise Linux (RHEL) considering the support that it offers to our company along with good documentation.
I rate the tool a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Engineer at a financial services firm with 51-200 employees
The portability of applications and containers built is very good for keeping our organization agile
Pros and Cons
- "It is the most lightweight platform to use. It is very flexible. It is not very difficult to manage, configure, and deal with."
- "I know for our purpose and what we have been using it for, it has been working well. Their support, however, can be better."
What is our primary use case?
We are using Red Hat Enterprise Linux for running SQL servers, Oracle databases, Java applications, Apache, and data store types of things.
We use it for all sorts of functions. We have different levels. I am primarily an SE building and configuring the servers. The application-related work is for everyone else.
In terms of our environment, we might have some cloud. We have different engineering teams working on different parts of the technologies. My team and I do not touch that, so we have a basic cloud-based and non-cloud-based setup.
How has it helped my organization?
We are primarily able to standardize on the platform. By keeping everything standard, you know what might break or should not break. That is the true benefit. It seems to help keep a better level of standard across all groups, business standards, and application types.
Red Hat Enterprise Linux enables us to centralize development. That goes with platform uniformity. The development team has a common toolset and expectations from the toolset and what they are working with. It just makes things easier for each developer.
The portability of applications and containers built on Red Hat Enterprise Linux is very good for keeping our organization agile.
What is most valuable?
It is the most lightweight platform to use. It is very flexible. It is not very difficult to manage, configure, and deal with. That is a plus point.
Migrating people from Red Hat Enterprise Linux 7 to 8 has been good so far. Irrespective of whether we are doing an in-place upgrade or a full rebuild, most people are able to convert over. There is no problem.
What needs improvement?
For our use case, it seems to be working well, so I cannot think of what it could do better. I know for our purpose and what we have been using it for, it has been working well. Their support, however, can be better.
For how long have I used the solution?
I came on board when they bought our company. At the time, I was using CentOS. From what I know, they have been only using Red Hat Enterprise Linux. I started using it from Red Hat Enterprise Linux 7. It has been about 13 years.
What do I think about the stability of the solution?
It seems stable, but developers might have a different response. When you have a problem with a Windows server, you typically reboot it, but you do not have to reboot a Linux server to get it to work better.
What do I think about the scalability of the solution?
It is a scalable platform.
How are customer service and support?
It is pretty good. It varies based on the support person that you get. They might understand what you are talking about right away or not.
For one of the cases that I opened, I laid out every single detail possible. The first thing they said was that it was not that. It was something else. They kept going back and forth with different support teams on the same ticket. Finally, it clicked with somebody and they figured out what caused the issue. Somehow an RPM of a different version was installed on one server versus another one, and no one caught that. Some people were going down the wrong path saying it was networking and not some sort of binary that was installed which changed something. They went back and forth with different troubleshooting paths. Eventually, someone saw and understood what I meant.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have always been using Red Hat Enterprise Linux at our workplace.
How was the initial setup?
Deployment for our builds is typically PXE. I do not have insights into that because the build is built and configured by another team. I deploy and provide the server for the development team. I understand how Kickstart and other things work, but I do not install and configure it. It seems relatively easy. From what I have done in the past, it does not seem that difficult.
What about the implementation team?
I am not aware of taking any external help for deployment.
What was our ROI?
The biggest ROI is in terms of consistency. We know how it works which makes going forward a lot easier.
What's my experience with pricing, setup cost, and licensing?
We are coming from CentOS, so technically, our total cost of ownership has gone up, but it is still cheaper than Windows for a database server and things like that.
Which other solutions did I evaluate?
I was not a part of the evaluation. I came on board and began working with what was there.
What other advice do I have?
In terms of security features, we do not use anything too advanced other than what is out of the box. We do not manage the compliance piece and things like that. There is a different group that manages that piece.
Overall, I would rate Red Hat Enterprise Linux a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Development Engineer at HSBC
User-friendly with good scripting and security capablities
Pros and Cons
- "The graphical user interface is useful. However, we prefer to use the command line as we can do many more things."
- "Right now, we need to get memory and CPU via the console."
What is our primary use case?
We are using the full setup in Linux and use the enterprise edition. We're migrating a lot of things over.
How has it helped my organization?
We like that it's open-source and fully secure. We've fully migrated to Linux, and we were able to move everything over from the Red Hat database.
Compared to earlier tools, we get more options, and it's very user-friendly. The patching, for example, is easier. It can also support many things. It took us about six months to realize the solution's full benefits.
What is most valuable?
The solution is very user-friendly.
The Red Hat Enterprise Linux scripting is very good. It is easy for us to access those parts in the Linux portion.
The security is very good. It helps us to maintain overall security.
I have a Linux certification, however, they do have good documentation in order for users to get information about the product.
The management experience for patching is very good. We can do the patching through the portal. We can use it based on our own timing. If there isn't something in production, we can do the patching. The patching experience is very nice compared to what we had to deal with previously. For example, with Windows, the patching would happen whenever. We can control it via the portal, and it is very user-friendly now.
We only use the command line. We do not use the GUI. The graphical user interface is useful. However, we prefer to use the command line as we can do many more things.
Red Hat Enterprise Linux has positively affected our uptime. It's very fast. If you have to do patching, and need to reboot, it doesn't take too much time to do that. It might only take one to two minutes.
What needs improvement?
For the most part, everything looks fine. Everything is going smoothly.
Right now, we need to get memory and CPU via the console. If it was available in the console so that we could adjust these two things, that would be ideal.
For how long have I used the solution?
I've used the solution for the last four years.
What do I think about the stability of the solution?
The stability of the solution is fine. I'd rate it nine out of ten for stability. It's user-friendly and the downtime is low. It won't impact business.
What do I think about the scalability of the solution?
The solution is not deployed across multiple locations. We have around 300 end users.
It is scalable. We can immigrate to servers and it won't impact the business.
How are customer service and support?
We know there are some issues, and if we come across some vulnerabilities, we'll work with support. If we get an error, we'll go to them and discuss the issues. We take advice from them on how to work through problems.
Sometimes, we'll get some errors and we'll send them an email. Sometimes it takes too much time for them to respond. The support time could be better.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did previously use a different solution.
How was the initial setup?
I was not involved in the installation. I have not worked on the OS level and I'm not involved in the migration to the cloud.
We have eight to nine people on our team that may handle some maintenance tasks. If there are any issues, we can patch and fix them. We go through the portal to handle patching and maintenance. We'll check the system pre and post patching.
What's my experience with pricing, setup cost, and licensing?
I'm not aware of the exact pricing of the solution.
Which other solutions did I evaluate?
We did not evaluate other options. We've fully moved to Linux and used Red Hat Enterprise Linux to do this.
What other advice do I have?
I'm an end-user.
We will be moving to the cloud only. I'm not directly involved in that. The main thing will be that soon everything will be in the cloud only. Currently, I work with the on-premises version only. It's on a VM right now.
This is a good solution if you are handling migrations or your internal environment. It's user-friendly and you can connect with technical support easily. It's also very secure.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Solution Advisor (Cyber Security) at Deloitte
Is well documented and stable, but the support needs improvement
Pros and Cons
- "Red Hat is open source, so what we get with Red Hat Enterprise Linux is valuable support that is not included in the free version."
- "A one-click package for hardening all files would significantly improve efficiency compared to the current manual process, especially considering the hundreds of files we've processed over the years."
What is our primary use case?
Red Hat Enterprise Linux serves as the foundation for our cluster infrastructure, allowing us to deploy applications and connect servers. We further enhance operational efficiency by deploying Kubernetes on top.
We chose Red Hat Enterprise Linux for its stability and well-rounded features and its proven track record of decades of reliable operation.
How has it helped my organization?
Red Hat Enterprise Linux's built-in security features and mandatory access control help to mitigate and secure the OS from threats.
Red Hat Enterprise Linux is well documented and anyone with a technical background can easily understand and use the OS.
Red Hat's image builder is helpful.
Building upon the industry's 95 percent adoption of Linux OS, our Red Hat Enterprise Linux with Kubernetes setup has helped our operations.
We have not encountered any downtime while using Red Hat Enterprise Linux.
Red Hat Enterprise Linux enables us to achieve security standards certification.
The performance of Red Hat Enterprise Linux is consistent between on-premises and cloud deployments. The key difference is simply a shift from owning hardware to renting cloud space for the operating system.
What is most valuable?
Red Hat is open source, so what we get with Red Hat Enterprise Linux is valuable support that is not included in the free version.
What needs improvement?
Recently, whenever we have applied a Red Hat patch, we have encountered errors requiring additional work. Unfortunately, the release notes for these patches are not always updated accurately, creating further challenges during troubleshooting. Specifically, the notes often fail to mention dependent packages that are also updated alongside the main package.
While the OS hardening feature is helpful, it could benefit from additional automation. A one-click package for hardening all files would significantly improve efficiency compared to the current manual process, especially considering the hundreds of files we've processed over the years.
The support has room for improvement.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for eight years.
What other advice do I have?
I would rate Red Hat Enterprise Linux a six out of ten.
Red Hat Enterprise Linux is deployed across multiple locations in our organization with 95 percent of our employees that use it.
To ensure optimal performance and security, we must prioritize installing operating system updates as they become available.
Taking the Red Hat administration course beforehand will significantly ease the user experience when using Red Hat Enterprise Linux.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Middleware and applications specialist at FABIS bvbb
Facilitates our compliance with security standard certifications.
Pros and Cons
- "The integration with Oracle is the most valuable feature."
- "The patching process with Red Hat is disruptive and not very cost-effective."
What is our primary use case?
We use Red Hat Enterprise Linux as our core operating system for hundreds of our critical systems including our databases, complete middleware, and over 500 VMs.
How has it helped my organization?
The portability of applications and containers built on Red Hat Enterprise Linux is exceptionally high due to the utilization of Java as the middleware and Oracle as the database. This enables seamless portability across various platforms, regardless of the specific infrastructure employed. As long as Oracle continues to provide support for a particular platform, the applications and containers can operate effectively on that platform. Therefore, the decision regarding the deployment platform rests solely with the company's preference.
The consolidation into a single operating system has brought about significant improvements. Previously, companies often had to manage three or four different operating systems, which was not only costly but also inefficient. With a unified operating system, we can now streamline operations and reduce the number of teams required for maintenance.
Red Hat Enterprise Linux facilitates our compliance with security standard certifications. We receive daily reports and recommendations specifically for applying security patches and related measures.
Red Hat Enterprise Linux is the most used Unix platform in the cloud. We can build with confidence knowing that it is available across physical, virtual, and cloud infrastructures.
What is most valuable?
The integration with Oracle is the most valuable feature.
What needs improvement?
The patching process with Red Hat is disruptive and not very cost-effective. This is why I would like to switch to Oracle Linux, which allows for security patching on a running system. This is a significant advantage of Oracle Linux over Red Hat. With Red Hat, we have to shut down all of our machines at least four times a year for large patches. Oracle acquired the technology for applying these online patches from MIT, and this technology is integrated into Oracle Linux. This allows for systems to be patched without disrupting the work of employees and their organization, which is a major improvement over Red Hat's patching process.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for over ten years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is a stable operating system. In most cases, the issues we have encountered have been related to hardware, not the operating system itself.
What do I think about the scalability of the solution?
Scaling Red Hat Enterprise Linux is easy. We have clusters and simply need to add machines to those clusters to scale.
We have more applications being added all the time.
Which solution did I use previously and why did I switch?
Previously, we used HP for our database site before transitioning to Red Hat Enterprise Linux. As we were already utilizing Red Hat Enterprise Linux for our applications, it proved to be a more optimal choice for our database site as well.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
We have to pay for the support and features.
The distinguishing feature between open-source competitors and Red Hat Enterprise Linux is the comprehensive support that Red Hat Enterprise Linux provides. Red Hat Enterprise Linux no longer faces competition from HP and Digital in terms of support services, as these companies have ceased offering their solutions. IBM remains the sole competitor, but they recently acquired Red Hat, essentially consolidating the support landscape.
What other advice do I have?
I would rate Red Hat Enterprise Linux eight out of ten.
Numerous open-source Linux operating systems are available, but Red Hat Enterprise Linux provides robust support and a stable platform for large organizations that would benefit from the support.
Organizations should base their decision on which operating system to use for their specific requirements. For Windows or Oracle systems, the corresponding OS should be chosen for support reasons. For Unix systems, Red Hat Enterprise Linux provides the best support.
When I first used Linux 1.0 over ten years ago, I was surprised at how well it worked. I never expected it to become so successful that it would surpass all the major Unix systems, but that is exactly what happened. Today, Linux is used for a wide variety of applications, regardless of the platform. This is due to its exceptional scalability and the low cost of hardware.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a government with 501-1,000 employees
Rock solid, secure, and good documentation and support
Pros and Cons
- "I like most of the features. I like its stability. I like its views. It provides a very stable environment."
- "The upgrade procedures are a little bit cumbersome. It would be nice if they are not because every three or four years we have to update, and I find that to be a bit on the cumbersome side. We have been able to automate most of it, but we still run into things where the job does not finish. There are things that require additional steps. There are things that need to be removed and that always require manual intervention."
What is our primary use case?
We have an older environment with a lot of servers. They are development servers for a lot of in-house development. We have a lot of things. We have Ruby on Rails, Java, and a lot of Oracle applications
Red Hat Enterprise Linux is mostly on-prem in my current job. In my previous jobs, we have had it on AWS or Azure.
How has it helped my organization?
Red Hat Enterprise Linux's built-in security features are good when it comes to simplifying risk reduction and maintaining compliance. It is something that they do very well. It is one of the reasons why we like running it. It is rock solid in all areas. Red Hat does a really good job of keeping on top of vulnerabilities and making the patching process easy.
Red Hat Enterprise Linux has impacted our uptime and security. We have had no breaches, and our systems are usually up.
Red Hat Enterprise Linux has not yet enabled us to achieve security standards certification because that is not a requirement for where we are, but I am pretty confident that we would meet those standards. Our security teams are usually chasing problems on the other side of the house.
What is most valuable?
I like most of the features. I like its stability. I like its views. It provides a very stable environment. There is not a lot of downtime. There are not a lot of issues. Primarily, we are deploying things and configuring things, and occasionally, we add new things for developers as needed, but it does not require much troubleshooting or break fixing. That is rare.
The knowledge base offered by Red Hat Enterprise Linux is another thing I like about it. It is particularly easy to find an answer to your problem online. There is very good documentation, very good user communities, and good support when you need it.
What needs improvement?
The upgrade procedures are a little bit cumbersome. It would be nice if they are not because every three or four years we have to update, and I find that to be a bit on the cumbersome side. We have been able to automate most of it, but we still run into things where the job does not finish. There are things that require additional steps. There are things that need to be removed and that always require manual intervention. I do not know how they can get rid of that, but it is cumbersome in an environment where you have hundreds or thousands of servers.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for ten years.
How are customer service and support?
I would rate their support a nine out of ten. I just do not give tens. I am sure there are some areas where they can improve, but they are good. They are responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have got experience with Windows and Solaris before that. Red Hat Enterprise Linux is my favorite. With Solaris, that stream stopped a long time ago, but Red Hat Enterprise Linux has all of the nice things about it, and they have continued to develop and build many new things. For instance, when you had to patch on a Solaris box, you had to take the server down into single-user mode and apply the patching. I like it better than Windows in every way. It is more intuitive to me. I like that I can do more things from the command line. It is easier to automate things.
How was the initial setup?
I have been involved in the upgrades and some migrations for migrating things from Solaris. We also had CentOS, which was converted to DevStream, so we have had to change those to Red Hat. The upgrades and migrations were not terribly difficult. Usually, the tools were there. We called support when we ran into problems, but for the most part, it worked.
I have used Convert2RHEL. It was a bit helpful. It did the job.
We mostly use Ansible for deployment, patching, and managing the system in general. Our experience has been good. I am looking at some of the newer things they have at the conference that we have not had a chance to play with, but it meets our needs.
What was our ROI?
We have seen a return on our investment. We are able to do what we need to do without any problems or interruptions, and we are able to do it quickly.
What's my experience with pricing, setup cost, and licensing?
For me, it is not too bad, but my company pays the bill, so I do not worry too much about it.
What other advice do I have?
I would rate Red Hat Enterprise Linux a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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