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Opsgenie Primary Use Case

IT Manager at a tech services company with 501-1,000 employees

Monitoring and interim management are the two main features for which we are using OpsGenie. 

We have an infrastructure with around 400 plus critical nodes that we are monitoring. They are scattered across various geographies and include on-premise switches, servers, other devices, and a few cloud services. There are 10 to 20 engineers who monitor it.

We also do total remediation of our own. If something is broken, we'll try to fix it through our software. 

The use cases also vary depending upon the client's requirements while designing a solution. We are a kind of service provider. We have our own in-house cloud management software. Based on a client's needs, we evaluate and provide the inputs. 

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Tools And Automation Engineer at Brillio

We have a monitoring tool called Nagios, and we integrate Nagios and OpsGenie. The tickets flow from Nagios to OpsGenie. 

We have automation scripts. OpsGenie has the capability to resolve the tickets if it is predefined. If an instance goes down, then to restart the instance, we have inbuilt scripts. When the ticket comes, like instance down or instance failed, we will configure it back to restart the instance. So, that will happen with OpsGenie. It's an incident management tool.

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