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HussainModu - PeerSpot reviewer
Senior Technical Architect at a tech vendor with 10,001+ employees
Real User
Aug 12, 2024
Provides valuable DAX functions and has a simple setup process
Pros and Cons
  • "The product's most valuable features are DAX functions for formulas and calculations."
  • "I would suggest improvements in visualization standards, particularly in customization and appearance."

What is our primary use case?

I use the platform primarily to create visualizations and reports from data to gain insights. It is utilized for operational, decision-making, and managerial reports.

What is most valuable?

The product's most valuable features are DAX functions for formulas and calculations.

What needs improvement?

I would suggest improvements in visualization standards, particularly in customization and appearance, to match tools like Tableau.

For how long have I used the solution?

I have been working with Microsoft Power BI for two years.

Buyer's Guide
Microsoft Power BI
September 2026
Learn what your peers think about Microsoft Power BI. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
917,181 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the platform stability a seven and a half or eight out of ten. 

What do I think about the scalability of the solution?

The product is suitable for medium-sized companies with straightforward requirements. It can handle thousands of users, but its effectiveness depends on the data volume and reporting needs.

I rate the scalability an eight. 

How are customer service and support?

The technical support team's response quality can vary based on the engineer's expertise and availability.

Which solution did I use previously and why did I switch?

Power BI is more cost-effective, whereas Tableau provides more advanced features and higher-quality visualizations. For critical business needs and high data volumes, Tableau might be more suitable. 

How was the initial setup?

The initial setup process is simple. 

I have worked with both the cloud version and the desktop model. Each has its advantages depending on the need for high-quality visualizations or the volume of data.

What's my experience with pricing, setup cost, and licensing?

I rate the product pricing a ten. 

What other advice do I have?

The solution supports integration from various applications well enough to meet most business requirements. 

I rate it a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Asutosh Mohanty - PeerSpot reviewer
Technology Consultant at a tech vendor with 10,001+ employees
Real User
Top 10
Jul 30, 2024
Provides easy data analysis and creates a visual representation of data from different data sources
Pros and Cons
  • "Microsoft Power BI is an easy tool for data analysis."
  • "We face multiple issues, and the connection drops off multiple times while integrating Microsoft Power BI with OAC and pulling in the data."

What is most valuable?

Microsoft Power BI is an easy tool for data analysis. It's easier to get the data from different data sources and then create a visual representation. Using the tool comes easily and naturally to people proficient with Excel. You need to have an understanding of data modeling and how the data works. Once you work with Power Pivot, I think Power BI will be a better upgrade than other tools in the market.

What needs improvement?

There are some issues with Microsoft Power BI's integration with OAC because it's currently in the beta phase. We face multiple issues, and the connection drops off multiple times while integrating Microsoft Power BI with OAC and pulling in the data. The solution's integration capabilities have created some issues for us, especially while retrieving data.

For how long have I used the solution?

I have been using Microsoft Power BI for over seven years.

How are customer service and support?

The solution's technical support has not been very helpful. I have solved my issues by myself and found a workaround for it.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with multiple data visualization tools, such as SAP One and SAP BusinessObjects, where you had different tools for data visualization. I think each tool has its own unique capabilities. The biggest advantage of Microsoft Power BI is its integration with Excel and how it is an upgraded version of Excel. We all know how Excel is used in the market, so Power BI has a strong advantage over its competitors.

What other advice do I have?

I use the solution for myself, and I recommend it to my customers. I would recommend the solution to other users.

The selection of the visualization tool clearly depends on the data sources. I would recommend Microsoft Power BI if I worked for Microsoft. Otherwise, I would recommend other better tools available in the market. It completely depends on the data source and the data volume. I would not recommend Microsoft Power BI if the data volume is very high because it will tend to freeze your report.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Power BI
September 2026
Learn what your peers think about Microsoft Power BI. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
917,181 professionals have used our research since 2012.
reviewer2329707 - PeerSpot reviewer
Head of BI and Data at a hospitality company with 201-500 employees
Real User
Jul 24, 2024
Easy to adopt and quite easy to roll out into the business for end-users
Pros and Cons
  • "The various different ETL tools within it and the ability to have different data refreshes and scheduled refreshes [real-time data refresh capabilities] have most significantly improved the data analysis processes."
  • "Licensing could be improved."

What is our primary use case?

We use it for data modeling, joining data from different data sources, and visualizing dashboards and reports for end-users and business process owners in the company.

How has it helped my organization?

The various different ETL tools within it and the ability to have different data refreshes and scheduled refreshes [real-time data refresh capabilities] have most significantly improved the data analysis processes.

What is most valuable?

Power BI is easy to adopt. It's quite easy to roll out into the business for end-users, and the functionality for modeling and such is quite extensive for the data department.

It has connected to quite a few different things. We use the Microsoft stack, so it's fairly connected.

What needs improvement?

Better structure and stability in terms of licensing and capacity. Microsoft is changing things with Microsoft Fabric and how it's impacting different functionality for premium users, capacity users, and pro users. So, that's where licensing could be improved.

For how long have I used the solution?

I have been using it since it came out. It's been many years.

What do I think about the stability of the solution?

I would rate the stability a seven out of ten.  

Sometimes, updates can cause data refresh issues.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten. 

There are 100 end users in my organization. We use it daily. 

How are customer service and support?

It takes a while to get the issue described, looked into, and resolved. It's a lot of troubleshooting and "try this, try that," rather than acknowledging that they've had this issue elsewhere. There doesn't seem to be a joined-up approach for people experiencing similar issues and how to resolve them.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used various different modeling tools and BI tools. 

We used Tableau before, and general Excel modeling, etc.

How was the initial setup?

I would rate my experience with the initial setup an eight out of ten, with one being difficult and ten being easy. 

It's cloud-based.

Initially, it's quite straightforward. It depends on how you want it set up, like with gateway refreshes, etc.

What was our ROI?

Just more visibility for end-users to use and interact with data.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing an eight out of ten, where one is cheap and ten is expensive.

What other advice do I have?

Overall, I would rate it an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aditya Pawar - PeerSpot reviewer
Solutions Architect at DTSQUARED
Real User
Mar 7, 2024
User-friendly, enables users to create multiple reports, and provides valuable data insights
Pros and Cons
  • "The product is user-friendly."
  • "Power BI shows reports on actual data, not metadata."

What is our primary use case?

I use the solution to visualize charts and graphs that provide data insights.

What is most valuable?

The product is user-friendly.

What needs improvement?

Power BI shows reports on actual data, not metadata.

For how long have I used the solution?

I have been using the solution for a few months.

What do I think about the stability of the solution?

I rate the tool’s stability an eight out of ten.

What do I think about the scalability of the solution?

The tool is scalable. We can create multiple reports. We have two to three customers who use the solution. Within the client organizations, teams can use different solutions. It depends on the client’s needs.

How was the initial setup?

Creating a report takes 10 to 30 minutes, based on our requirements. It is easy if we have simple requirements. If it is complex, building a report can take days. The product is cloud-based.

Which other solutions did I evaluate?

People use other tools in the market, like Tableau and Qlik Sense. They are good competitors.

What other advice do I have?

I work in data management. I focus on connecting to the source and getting the metadata information from the tool. I'm interested in metadata, not actual data. Integration with other tools is possible. The solution provides APIs.

I will recommend the solution to others, but my recommendation depends on the clients. If a customer uses Microsoft products, they can use Power BI. If someone wants to build good reports and perform data analysis, Power BI is a good choice. Any dashboarding tool is good for data analysis. Overall, I rate the product an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Edwin Matodzi - PeerSpot reviewer
Head of Strategy & Architecture at Auditor General
Real User
Sep 6, 2023
A tool that is useful for building reports and dashboards but needs to improve its integration capabilities
Pros and Cons
  • "The most valuable feature of the solution is that it is an easy-to-use tool."
  • "Microsoft BI lacks integration capabilities, so it needs to consider increasing its integration capabilities."

What is our primary use case?

My company uses Microsoft BI for reporting purposes. In my company, we extract data from different sources, put it in the staging area, and then use Microsoft Power BI to build the reports and dashboards.

What is most valuable?

The most valuable feature of the solution is that it is an easy-to-use tool.

What needs improvement?

Microsoft BI lacks integration capabilities, so it needs to consider increasing its integration capabilities. Microsoft BI needs to improve its mobile application compatibility so that people view their reports and dashboards through a mobile app since, nowadays, people move towards tools that are in the digital transformation phase.

For how long have I used the solution?

I have experience with Microsoft BI. I recently joined a new organization where I see Microsoft BI being used extensively.

What do I think about the stability of the solution?

Considering that most people in my organization use Microsoft BI, I can say that it is a stable solution.

What do I think about the scalability of the solution?

Microsoft BI is a part of Microsoft Power Platform, because of which Microsoft can increase its capacity based on the needs and licenses of its users.

Around 20 people in my company use Microsoft BI.

My company plans to increase the use of Microsoft BI.

How was the initial setup?

The initial setup of Microsoft BI is straightforward since it comes along with Microsoft Power Platform.

The solution is deployed on the cloud.

I am unsure about Microsoft BI's deployment process since it was already deployed when I joined the organization.

In my company, we have two developers and two testers to look after the deployment and maintenance of the solution.

What about the implementation team?

The company's in-house team did the installation process of Microsoft BI.

What's my experience with pricing, setup cost, and licensing?

When my company compared the price of Alteryx to Microsoft BI, we found Alteryx's price to be higher than Microsoft BI's price.

In general, Microsoft BI's price is lower compared to Alteryx.

What other advice do I have?

I am not a user of the solution at the moment. I am an architect taking time to evaluate and see how my company can use Microsoft Power BI.

Our company hardly finds a tool where we can say one size fits all, so we need to use other tools for larger amounts of data and data cleansing.

It would be effective for those planning to use the solution to find the best solution that suits their requirements.

I rate the overall solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Alexander Roussekov - PeerSpot reviewer
Solution Architect at Seqwater
Real User
Sep 4, 2023
Provides considerable flexibility in creating reports, dashboards, and various types of analytics
Pros and Cons
  • "Power BI stands out because it provides considerable flexibility in creating reports, dashboards, and various types of analytics to meet those dynamic requirements. It is lightweight and easy to use with good support."
  • "Microsoft BI typically connects to a database, often SQL Server, but it's also capable of connecting to multiple databases, pulling data from them, and allowing for data consolidation. You can then aggregate and generate dashboards and reports from this combined data. Personally, I wouldn't claim to have the expertise to suggest significant changes or additional features, as it functions quite well as is."

What is our primary use case?

It’s not just a specific tool I use when providing solutions. In these scenarios, clients often have a significant Microsoft presence with servers for data collection, whether it's in a data lake, data warehouse, or a data lake house. Their users typically require reporting, dashboards, or ad-hoc queries based on their specific business needs. However, most vendors tend to offer inflexible solutions, focusing on predefined reports.

What is most valuable?

Power BI stands out because it provides considerable flexibility in creating reports, dashboards, and various types of analytics to meet those dynamic requirements. It is lightweight and easy to use with good support.       

What needs improvement?

Microsoft BI typically connects to a database, often SQL Server, but it's also capable of connecting to multiple databases, pulling data from them, and allowing for data consolidation. You can then aggregate and generate dashboards and reports from this combined data. Personally, I wouldn't claim to have the expertise to suggest significant changes or additional features, as it functions quite well as is.

For how long have I used the solution?

I have been using this solution for the past five years. 

What do I think about the stability of the solution?

It is a stable solution. 

What do I think about the scalability of the solution?

It's a cloud-based platform, and it scales seamlessly based on your usage, which is one of the key advantages of cloud services. You pay according to your usage, without worrying about licenses or ownership. However, there are some limitations to consider. While it's a front-end tool for visualization and analytics, it lacks extensive customization options. If you require complex reports or queries, Microsoft offers support to help you achieve those goals. In my experience over the past five years, I haven't encountered any use case that couldn't be addressed with Power BI. On the contrary, I faced performance issues with other tools like Spotfire, which prompted us to explore different solutions. The effectiveness of Power BI also depends on factors like architecture, deployment, and network quality. If network configurations aren't optimized, it can lead to slow data transfer. However, being a cloud-based solution, the cloud infrastructure often manages these issues. Nevertheless, if you want the best performance, you might need to invest in improving your network infrastructure.

How are customer service and support?


The support is good. It's quite satisfactory. While no tool is perfect, especially when compared to others, Microsoft's commitment to maintaining a strong reputation and their substantial investment in full support means I have little to complain about.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I'm not very familiar with the licensing aspect, as it operates in the cloud as a SaaS (Software as a Service) model. Essentially, you pay based on cloud cost models, which might include hourly rates or similar billing structures introduced by Microsoft. Many organizations utilize it and pay for its services, somewhat like Office 365. It's a cloud-based platform that provides the necessary services, including support, for development, and you pay accordingly for the usage.

What other advice do I have?

 would recommend the solution, rating it eight out of ten. There’s no such thing as an ideal product. In my perspective, perfection remains an unattainable goal. However, I can't rate it lower than eight because Microsoft actively invests in BI's development and expansion. They have a roadmap and allocate resources to it, which is evident in the growing user base. This continuous growth adds value to the product and benefits its users.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
BI Developer at a tech services company with 51-200 employees
Real User
May 21, 2023
Competitive pricing, intuitive installation, responsive support, with multi-layer functionalities
Pros and Cons
  • "They find Power BI's data pull mechanism to be sufficient and cost-effective, especially considering the stability it provides. In comparison with other solutions, Power BI stands out as a fantastic choice. Therefore, I would definitely recommend sticking with the Pro license."
  • "I believe there is room for improvement in terms of authentication and certain functionalities in Power BI. For instance, adjusting the width of columns is not easily done, as there is only an option to enable or disable automatic adjustment. This can be a significant drawback for clients who desire more flexibility."

What is our primary use case?

In January, I successfully published my application on AppSource, specifically targeting retail customers. Recently, I received positive feedback from a customer, which was truly gratifying. It seems that my application is Microsoft's preferred choice as it effectively addresses the majority of customer requirements and is tailored to their specific requests. 

Apart from retail applications, I have also developed solutions for BigChange, an organization dedicated to driving significant changes. Additionally, I have worked on creating reports focusing on production efficiency within my company. These reports have been well-received and have provided valuable insights. Lastly, I have recently worked on an application that involves managing IT resources and has developed a multi-dimensional model including SSIS and Power BI.

For the last project, I worked on creating data flows and implementing incremental refresh functionality. However, there was an issue we encountered regarding the date field in the tables. The existing portal dates were incorrect as they did not reflect changes in the records. To address this, we collaborated with the developers to introduce an additional column that accurately captures modified data in the system. This improvement has proven to be significant, and it can be implemented using the pro license, rather than relying on the premium license, as the premium license covers different aspects.

The Pro license offers great features such as incremental refreshing, which is highly beneficial. While it doesn't include direct query capabilities, I believe that many customers don't actually require direct query functionality. 

Currently, the developers in my company are busy adding a column in the API as part of our transition to BC Start. Our intention is to gradually migrate our customers to SQL Server, and that's why we are using the app.

In a simplified manner, when working on-site, you cannot directly connect to the regular table without using APIs. That's why the APIs need to be modified to include an additional column, making it suitable for incremental refreshing. Apologies for any disruption caused, but I hope this explanation clarifies the situation.

What is most valuable?

They find Power BI's data pull mechanism to be sufficient and cost-effective, especially considering the stability it provides. In comparison with other solutions, Power BI stands out as a fantastic choice. Therefore, I would definitely recommend sticking with the Pro license.

What needs improvement?

I believe there is room for improvement in terms of authentication and certain functionalities in Power BI. For instance, adjusting the width of columns is not easily done, as there is only an option to enable or disable automatic adjustment. 

This can be a significant drawback for clients who desire more flexibility.

Additionally, changing styles and formatting options for numbers require external tools, which can be inconvenient and time-consuming. Ideally, Power BI should incorporate these features within its platform to enhance user experience and eliminate the need for external tools.

I understand your frustration with the lack of automation and dynamic features in Power BI, particularly regarding the assignment of dynamic titles and content titles. While there are some options available for creating dynamic titles, they may not fully meet your specific requirements. It would be ideal to have more flexibility in manually assigning the desired typography for each call and dynamically setting content titles. Although it is possible to find workarounds for these limitations, I believe Microsoft will likely address these issues in future updates to improve the user experience. Despite these shortcomings, Power BI remains a powerful and highly capable application, and I would rate it an eight out of ten.

I have a strong belief that within the next couple of years, or even sooner, significant advancements will be made in Power BI. These advancements will make it even more powerful and I am confident it will become truly exceptional. I have complete faith in the future development and potential of this platform.

For how long have I used the solution?

I have been working with Microsoft BI since the start of 2020.

I am working with the latest version.

What do I think about the stability of the solution?

Microsoft BI is very stable.

What do I think about the scalability of the solution?

Microsoft BI offers scalability, particularly with the availability of premium capacity. With premium capacity, whether it's per user or a dedicated resource, Microsoft BI can effectively handle increased data volumes and accommodate growing user needs. 

Microsoft BI offers scalability in specific areas, but it is important to note that scalability options are limited to certain aspects and may come at a higher cost. For instance, the premium package, which starts at around $5,000 or more, provides enhanced scalability features. However, if you opt for the per-user licensing model, the scalability may be constrained as it is tied to the number of licensed users. Therefore, in terms of scalability, the per-user option may have limitations compared to other packages.

How are customer service and support?

I wrote to Chris Web, and he replied to me immediately. He is the principal program manager at Microsoft.

I have him I have him working And, usually, I don't contact them, only when it is something serious. top expert and experts, and they reply, you know, has been one for us. It's great

Which solution did I use previously and why did I switch?

In my professional experience, I have primarily worked with AS (Analysis Services), Power BI, and SSIS (SQL Server Integration Services).

Last week, I worked on creating SSRS (SQL Server Reporting Services) reports and integrated them with SSAS (SQL Server Analysis Services). Additionally, I hold a Microsoft certification in this field.

How was the initial setup?

The initial setup is straightforward. It is very easy to set up. it is very intuitive.

Perhaps it's because of my experience and expertise in the field that I approach things with caution. I don't take things for granted. Just because I obtain a certain result doesn't automatically mean it's correct, as there may be errors that are not displayed.

It's important to carefully check the measurements and ensure their accuracy, especially for beginners who may not be familiar with these nuances.

Maintaining the system is not difficult due to the availability of the admin platform. When it comes to permissions and access, it becomes straightforward as long as the customer's requirements are clear. 

You can easily define the level of access they need, whether it's building, reviewing, sharing, or restricting data access for online viewing. Depending on their specific needs, setting up gateways and configuring other settings is also simple. 

It's important to have a clear understanding of their security requirements and engage in discussions with the customer to determine the best approach. 

Often, customers may not be fully aware of what they want to achieve, and it's our job to help them identify their needs.

What about the implementation team?

Especially for clients, it's important to understand that achieving the desired outcome is not as simple as just completing the task and generating the report.

There are several factors and considerations that come into play. Careful attention needs to be given to the creation process by different stakeholders if you truly want to achieve an exceptional result. 

Even small changes, such as removing certain elements from the selection or adjusting formatting, can have a significant impact on the report. Users may perceive the tool as being the same regardless of these details, but the difference between a subpar report and a high-quality one lies in the expertise and knowledge of the creator.

There are various options available for creating reports, particularly focusing on online reports. However, the foundation of the process lies in Power BI Desktop. Whatever we develop in Power BI Desktop can be published and accessed through a unified platform and tool. 

Data flows enable us to make necessary modifications, similar to working with Power Query and related functionalities. Personally, I find working with Power BI Desktop easier due to its comprehensive features and user-friendly interface.

You can gather data from various sources, including data flows, RBI databases, and SharePoint, among others, and then create and publish your report. While you do have the option to connect to online sources directly, I personally find that working with local data feels faster, at least for now.

What's my experience with pricing, setup cost, and licensing?

Microsoft BI is considered to be competitively priced when compared to other similar solutions in the market.

Which other solutions did I evaluate?

I haven't had the opportunity to work with other tools as I found Power BI to be excellent. No one has specifically asked me to explore other tools.

However, I did purchase some tools on my own for personal learning purposes, particularly for tabular data. I may consider exploring other tools after June 15th, once I have completed my Microsoft exam DP-500 for Synapse.

What other advice do I have?

Power BI is a complex tool that should not be taken for granted.

Its capabilities and functionalities are multi-layered, and the more you delve into it, the more you realize how much there is to learn. 

It can be both challenging and fun to explore the different features and unlock the full potential of Power BI.

As a BI developer, I joined the company without prior experience in BI. Since December 2021, I have been working on establishing a BI deployment in collaboration with a partner. My main focus is to create and enhance internal and external applications for app stores. Currently, my task primarily involves developing a new deployment strategy.

I would rate Microsoft BI an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Deepak Damodarr - PeerSpot reviewer
Data Office Lead at a comms service provider with 501-1,000 employees
Real User
Jun 12, 2022
User friendly, easy to set up and great for analyzing data
Pros and Cons
  • "The most interesting feature of Microsoft Power BI is that it's very user-friendly."
  • "Over the last six years, Microsoft Power BI has evolved, matured, has brought in a lot of new features."
  • "here are still better UI designs they can go through. I'm assuming they are focusing more on capabilities rather than look-and-feel designs."
  • "There are still better UI designs they can go through."

What is our primary use case?

There are several different use cases. The most basic use case would be just to be able to share data from a database or a data repository. That's the most basic use case.

Microsoft Power BI is a visualization tool, is a BI tool. There are more than 1,000 use cases that you could use. There are countless use cases for which a BI tool or visualization tool could be used for.

The simplest use case is where a colleague in an organization who does not have any coding skills or does not have any technology background wants to be able to look at some data from a database or a repository of data. He or she could use Power PI just to be able to connect to that system and just take a look at or peek into that database. It is as simple as that.

How has it helped my organization?

Over the last six years, Microsoft Power BI has evolved, matured, has brought in a lot of new features. Six years back, when I first started using Microsoft Power BI, it was just one of the tools among the crowd of tools that I had access to and may not have been that interesting, at that point in time. It was fairly rudimentary and fairly basic in terms of its feature capabilities. However, in the last six years, Microsoft has put a lot of focus and effort into developing it further, and has, on a regular incremental basis, started deploying and enabling capabilities and features, which now makes Microsoft Power BI one of the leading BI tools in the industry.

We realized the benefits very quickly. In 30 minutes, a company can begin to realize the benefits.

In the most basic use case, which is for a user to be able to just access a data which he or she normally would not have been able to himself or herself, since they don't have SQL query knowledge, or they don't know how to access, log into a SQL Server or a database. They can do that using Power BI within half an hour or less.

What is most valuable?

Like any typical BI visualization tool, Microsoft has several features. The most interesting feature of Microsoft Power BI is that it's very user-friendly.

It is a cloud-based BI tool even though it does come with a desktop client. The ability for a very beginner, basic user to get started with Power BI is very easy. Even if you don't have Microsoft licenses and just want to use a tool for analyzing data, without having to share it with others, you can do that with Microsoft Power BI.

What needs improvement?

I'm comparing this with other existing and newcomer BI tools. The look and feel of the tool has, only like a month back, undergone a major change. If not, for the last five years at least, last four years at least, the look and feel have been very, very similar all the time. 

It did not change much in the last four years. Barring a lot of functionalities and capabilities being added, it did not change much. The look and feel were pretty much the same. However, about a month back, the latest release of Power BI, they made some further, drastic changes to the way the buttons and the panels are set up. That said, they can do more. There are still better UI designs they can go through. I'm assuming they are focusing more on capabilities rather than look-and-feel designs.

For how long have I used the solution?

I've used the solution for six years now. 

What do I think about the stability of the solution?

The solution is quite stable and we have not had any, not come across significant bugs, so far. We've only come across some features which are missing or could have been improved, like certain types of charts that were missing in the past, which are being added. Some of the advanced charts are available as a paid service from third-party partners and not available out-of-the-box. There are very unique features or some very specific capabilities that were missing or are still missing. We could always manage it by bringing in a partner to create an add-on or something like that.

What do I think about the scalability of the solution?

The solution is very scalable and we do plan to increase usage. 

How are customer service and support?

We haven't opted for technical support yet as we have a few other tools which are also being used by the organization, in the new organization that I'm in, right now. Power BI was being offered to colleagues to use on a self-service basis. There were communities and subject matter experts within the organization who had offered their services to the wider organization to come and ask questions. It was basically community-based support, I would say, within the organization. 

Also, Microsoft offers free community-based support for Power BI and proactive support is simply paid. It's paid service from Microsoft and other partners, so we have not opted for that yet, something we will look into once it comes to that point. Yet, it's a fairly mature product. We don't think there would be issues with the platform. The issues would be more to do with how to use the platform, or how to use the platform in conjunction with other systems, other software, et cetera, which is more specific to our organization rather than something the vendor has to support us with.

You do get your questions answered eventually, however, you have to wait maybe one or two days to get the questions answered.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used more than ten to 15 different types of software in the past 20 years.

I have used Tableau and I have used Qlik Sense. These two are, I would say, the top two leading platforms. We switched completely to Power BI, however, we started using Power BI more, alongside Tableau and Qlik Sense. The organization where I used to work previously had the commercial ability to acquire multiple software, depending on use cases, or depending on business requirements, or needs. In the previous organization, the organization was using one particular platform, then they decided to bring in a second platform, then they decided to bring in the third platform. As part of that mix-and-match scenario, we ended up using Qlik Sense and Tableau. And then we also started, in parallel, using Power BI, which then started to get better feedback and reviews, in general, so we ended up using it more and more.

How was the initial setup?

It comes bundled with Office 365. Office 365 is a SaaS-based office suite. Anything that you build on your desktop or Power BI, you can publish into the Office 365 cloud environment. It's relatively easy to get everything up and running. 

It's as simple as taking your credit card and buying an Office 365 license and configuring the AD group and you can be up and running. Of course, depending on how secure and structured you want to make your entire setup, it can take a few months, sometimes, with the full rollout to happen. 

A very basic pilot rollout can be done in a matter of a few weeks.

For the actual deployment and configuration, we just needed five people, and five resources working between six to 12 months. Some were required only for six months. Some are still continuing as part of further enhancements as some of the resources are being retained from a training and onboarding purpose so that they can do a training of the wider organization, and colleagues in the organization, show them how to use Office 365, and get trained on that. The actual development itself took less than two or three months.

In terms of maintenance, there are regular patch updates that get pushed from Microsoft. The backend IT support team needs to ensure all the patches are tested before they're deployed in production, for all the users to use.

What about the implementation team?

Microsoft usually sells through a partner, most of these licenses, and Microsoft also usually recommends a partner. In our case, we did an RFP to bring in the subject matter experts, partners who are certified on Microsoft platforms.

We had a system integrator who came in and helped us deploy and roll out Microsoft 365. As part of that, as I mentioned, we got Microsoft Power BI. 

We are now thinking if we should switch on all the other capabilities of Microsoft Power BI or not.

What was our ROI?

We have noted an ROI, however, it varies from use case to use case.

There are some use cases in which if you deliver it, the cost savings or the revenue generated from that, or the benefits from that one single use case will cover the entire cost of all 65 licenses, for the entire year.

Then there are use cases, in which you'll have to wait for a few years or months before a company will actually see some benefit being derived.

What's my experience with pricing, setup cost, and licensing?

They have made the desktop client free of cost, which is also what Qlik Sense is. The Qlik Sense Desktop is free of cost. Tableau, the web version of Tableau online, there's a trial period you can use it for. Microsoft also has made Power BI available as a free add-on, or a free complimentary add-on alongside Office 365 for corporate users. This means even if the organization does not want to use Power BI, if they're using Qlik Sense, Tableau, Looker, ThoughtSpot, Domo, or the other tools, Power BI will still be available to them when they're using Microsoft Office.

While it comes bundled with Office, you don't have to buy any additional licenses, just for building and publishing. That said, the moment you want to start sharing your reports, your dashboards, and your analysis with others, that is the point where you need to then start paying for additional capabilities or plans.

Which other solutions did I evaluate?

I've always been part of different transformation programs where we were required to evaluate a BI tool, to meet the business requirements. Usually, Power BI ends up coming in the short list of products from a BI perspective, from a BI reporting perspective, apart from sometimes Tableau, and Qlik Sense. Sometimes, we also come across ThoughtSpot, Sisense, and Domo. These are some of the other tools which we have also, sometimes, shortlisted.

The differences have become very, very minimal between solutions. There are very few, minor differences between different tools. About four or five years back, there used to be drastic capability gaps between the different tools. Four or five years back, Tableau was the most mature, followed by Qlik Sense, followed by MicroStrategy, followed by a few other tools like SAP Analytics, or a few others. Today, Power BI is alongside Tableau, and Qlik Sense is in the top three. That's based on my experience of having worked on all these three platforms. Tableau, among the three, has the best UI, user interface. Qlik has the best performance, in terms of building complex data models. Power BI, however, is the easiest and most fun to use when it comes to getting somebody to use the tool from scratch. 

There are a few other benefits and strengths. Qlik Sense and Power BI, both come with built-in ETL which is data integration capabilities. They have very mature data integration capabilities, as compared to Tableau, whereas Tableau has very basic integration capabilities. You need to buy another ETL product for it to be able to do a similar level of data transformation as Qlik Sense, or Power BI.

What other advice do I have?

We are a customer and may also be a Microsoft partner, as we are a telecom. 

I'd rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
PedroNavarro - PeerSpot reviewer
BI Development & Validation Manager at JT International SA
Real User
Feb 6, 2022
Flexible with good charts and reports, but not yet ready for enterprises
Pros and Cons
  • "It is really flexible, the charts and reports are really nice, and you have the flexibility of self-service."
  • "It is not yet ready for enterprises. For a big enterprise data model, it is not so stable, and it also doesn't scale so well."

What is our primary use case?

We have many projects in the company. Some of them are self-service where they can connect on their own to local on-premises databases. Some of them are with big databases on the cloud, such as Azure SQL or Azure Synapse, and some of them are with local sources, such as Excel files, etc.

What is most valuable?

It is really flexible. The charts and reports are really nice. You have the flexibility of self-service.

What needs improvement?

It is not yet ready for enterprises. For a big enterprise data model, it is not so stable, and it also doesn't scale so well.

I am not really satisfied with their support. Their support should be faster. They should also be more knowledgeable.

For how long have I used the solution?

I have been using this solution for two and a half years.

What do I think about the stability of the solution?

It depends. It is not really for enterprises. Even though Microsoft is trying, it isn't yet ready for enterprise use. For self-service, it is pretty fine. If you don't have a huge data set, it is quite stable.

What do I think about the scalability of the solution?

If you try to have a big enterprise data model, it doesn't scale so well. You wouldn't get results similar to some of the other on-premises tools.

In terms of its users, I don't know the exact number, but we have about 10,000  to 20,000 users. Its usage is increasing.

How are customer service and support?

I have contacted them a lot of times. I am not really satisfied with their support. Lately, it has become even worse. They are probably overloaded, and it takes really long. Many times, they just say, "That's how it works." In reality, it is a bug.

Many times, their first-level support doesn't understand what the problem is, and they don't reach out to the proper people to get into the issue. It is not really good.

Which solution did I use previously and why did I switch?

We have been using different tools, such as QlikView, on-premises OBIEE, Tableau, Excel, etc. We are trying to migrate almost everyone to Power BI. So, eventually, we will have only Power BI. Its usage is growing.

How was the initial setup?

It is really easy. It is mostly automated. You simply publish the dataset. 

It doesn't take too long. It takes about 5 to 10 minutes.

What about the implementation team?

I'm a part of the team that manages all the projects that are done with Power BI within the company. We guide them and help them with the development and all the architecture.

The number of people required depends on the size of the project. For one of the big projects we have, there are a couple of developers. There is one person for the management of Power BI. We also have 10 to 12 people doing the reports, etc.

What's my experience with pricing, setup cost, and licensing?

We have premium licenses, but you can use it for free. You can share the content with anyone else, so you can use it for free.

What other advice do I have?

I would recommend it, but if you want to use it enterprise-wide, you need to be really careful because you might face problems. In general, it's really a great tool. For self-service, it is more than okay, but when you try to use it enterprise-wide, it doesn't really work well.

Overall, I would rate it a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1768167 - PeerSpot reviewer
Sr. Consultant (Enterprise Architect) at Devoteam
Real User
Feb 1, 2022
Affordable, supports various languages, and allows you to do whatever you want
Pros and Cons
  • "The good part of it is that you can do whatever you want with it when it comes to building BI. In terms of languages, it supports Python, and it also natively supports R."
  • "Most of the dashboarding tools have prebuilt graphs. So, you have to stick with them, unless you are going to use a third-party tool to create them, and then you are going to upload them to the BI tool. In Power BI, they started supporting this functionality and created a tool for that, but it isn't yet complete and mature. It is still exceeding the expectations and is better than most of the BI tools when it comes to creating custom graphs, but it needs more enhancement and simplification. It would be good to have a design tool provided by Power BI to design the graphs that we want and set the figures that we want on them."

What is our primary use case?

A client used Power BI mainly for banking reports. Another client was working in the field of laboratories, and they requested Power BI for the analysis of laboratory-related data for COVID-19. There were also some use cases where we used predictive analytics or utilized the power of Power BI services in the cloud.

It can be deployed on-premises and on the cloud.

How has it helped my organization?

It helps in automating the process of filling the data or refreshing the data to give you timely calculations for all the aspects of the dashboards that you have built. You can easily see all the real-time data with Power BI.

What is most valuable?

The good part of it is that you can do whatever you want with it when it comes to building BI. In terms of languages, it supports Python, and it also natively supports R.

You can integrate it with the cloud. On the desktop level, you just install the desktop installer, which is about a hundred megabytes or something like that, and it connects to the cloud. So, on the desktop, you can utilize the cloud power for AI and machine learning to help you with predictive analytics.

What needs improvement?

Most of the dashboarding tools have prebuilt graphs. So, you have to stick with them, unless you are going to use a third-party tool to create them, and then you are going to upload them to the BI tool. In Power BI, they started supporting this functionality and created a tool for that, but it isn't yet complete and mature. It is still exceeding the expectations and is better than most of the BI tools when it comes to creating custom graphs, but it needs more enhancement and simplification. It would be good to have a design tool provided by Power BI to design the graphs that we want and set the figures that we want on them.

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

It is stable. Solving dashboard issues on other products, such as Oracle, took us a lot of time, whereas solving issues in Power BI was so simple. The language they're using is also easy. In Power BI, you use the DAX language, which is derived from Excel. So, anyone who knows how to write Excel code would know how to deal with Power BI. It is going to be so simple.

What do I think about the scalability of the solution?

The cloud version is scalable.

How was the initial setup?

It is super easy to set up. I've been giving training on this to new employees, and they quickly learn how to work with the whole product. It doesn't take them more than one or two sessions.

The installation of Power BI Desktop on a computer takes a maximum of 10 minutes. You just have to install it on the computer, and that's it. Most of the services are over the cloud. When you do the subscription, you just connect or sign in with your company email address that has been registered, and that's it.

The on-premises version requires extra staff. It requires an engineer who knows how to implement AI algorithms and then connect them to the offline Power BI solution.

What's my experience with pricing, setup cost, and licensing?

Power BI is subscription-based, and you have three options. The Pro edition, which is the standard one, is about $9 per user. The Premium edition, which provides AI and cloud capabilities but at a limited size, is for small to medium enterprises. It is about $20 per user. For large enterprises, such as manufacturing facilities, there is an option for the capacity. The capacity subscription is about $4,000 per capacity level.

They also have an option for the on-premises version, but it is not common to see someone going for the on-premises version. The on-premises version requires a specific license that is attached to SQL Server. I believe it is about $17,000, but I'm not sure about it.

What other advice do I have?

It has an on-premises version as well as a cloud version. I usually recommend people to work with the cloud version. In the on-premises version, if they want it to go with the artificial intelligence part, they are going to require engineers to configure it, whereas it is already there in the cloud version. It is already configured and affordable. The cloud version costs between $9 to $20 per user, which makes it very affordable, and you also have the capacity option, which costs about $4,000 per month per capacity. The capacity option is usually for huge enterprises. Regular companies, even banks, can work efficiently with the cheapest option, which is $9 to $20 per user.

After working with Power BI, I would rate it an eight out of 10. There is huge competition in the market when it comes to BI tools, and there are fractional differences between Power BI and some of its competitors.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Power BI Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Buyer's Guide
Download our free Microsoft Power BI Report and get advice and tips from experienced pros sharing their opinions.