We use Microsoft Power BI to manage and visualize the control of permits to work for service companies in industrial plants in Mexico. The control of permits is crucial because all service companies must be registered with a special number by the government, and all personnel must be certified for the specific work they will perform inside the plant. For example, if installing cameras at a high level, you need a permit for that specific condition, which has specific rules to comply with to carry out the job. In Power BI, we can visualize the number of permits, open permits, closed permits, refused permits, and all types of permits we have. This allows us to manage all permits for people working on various projects inside the industrial site.
Freelancer at Data Insights
Helps manage and visualize the control of permits to work for service with good insights from analyzing data
Pros and Cons
- "The most valuable aspect of Microsoft Power BI in my field is the insights it provides from analyzing data. Sometimes, these insights go beyond what traditional analysis can reveal due to the large volume of data involved. In terms of improving our data analysis process, it starts with identifying data sources, followed by cleaning and filtering out irrelevant data. Then, we categorize and structure the data to achieve the best visualization and insights. Regarding Power BI's integration with other tools, although we haven't implemented it ourselves, it's known that Power BI can integrate with systems like SAP or ERP software, which could enhance our analytics capabilities if needed."
- "I believe Power BI could improve by making data tables and databases easier to handle, especially for non-programmers who may not be familiar with languages like Python. Simplifying these aspects would enhance the usability and accessibility of Power BI for a broader range of users."
What is our primary use case?
What is most valuable?
The most valuable aspect of Microsoft Power BI in my field is the insights it provides from analyzing data. Sometimes, these insights go beyond what traditional analysis can reveal due to the large volume of data involved. In terms of improving our data analysis process, it starts with identifying data sources, followed by cleaning and filtering out irrelevant data. Then, we categorize and structure the data to achieve the best visualization and insights.
Regarding Power BI's integration with other tools, although we haven't implemented it ourselves, it's known that Power BI can integrate with systems like SAP or ERP software, which could enhance our analytics capabilities if needed.
What needs improvement?
I believe Power BI could improve by making data tables and databases easier to handle, especially for non-programmers who may not be familiar with languages like Python. Simplifying these aspects would enhance the usability and accessibility of Power BI for a broader range of users.
For how long have I used the solution?
I have been using Power BI for the last six months.
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What do I think about the stability of the solution?
In terms of stability, it's been reliable. We haven't encountered any bugs or crashes.
What do I think about the scalability of the solution?
The scalability of Power BI is good for our needs. It handles our work well without issues.
How was the initial setup?
Understanding the deployment process at the start was complex due to our limited experience with Power BI, which we've been using for about six months. It took approximately five months to deploy everything in our current project. As for maintenance, keeping Power BI updated and active is crucial for obtaining optimal benefits from the platform.
What was our ROI?
We've definitely seen a return on investment. We calculated the benefits and ROI for our solution.
What's my experience with pricing, setup cost, and licensing?
Regarding cost, the initial investment wasn't too high, but ongoing licensing could add up.
What other advice do I have?
Overall, I'd rate Power BI as an eight out of ten. It's been quite effective for us.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Lead Support Engineer at a financial services firm with 10,001+ employees
Allows users to see reports on mobile devices but has limitations on data volume
Pros and Cons
- "The tool's most valuable features are slicer and Microsoft Copilot integration. It also allows users to see reports on mobile devices. The solution can also integrate with various data sources."
- "The limitations within Microsoft Power BI include the volume of data it can handle, as there's a cap on the number of rows you can keep. When you pull your data and build your models, you're restricted by this row limit. Additionally, certain SSRS features are deprecated, which can be a drawback for users who rely on those capabilities."
What is our primary use case?
We use the solution for data analysis.
What is most valuable?
The tool's most valuable features are slicer and Microsoft Copilot integration. It also allows users to see reports on mobile devices. The solution can also integrate with various data sources.
What needs improvement?
The limitations within Microsoft Power BI include the volume of data it can handle, as there's a cap on the number of rows you can keep. When you pull your data and build your models, you're restricted by this row limit. Additionally, certain SSRS features are deprecated, which can be a drawback for users who rely on those capabilities.
For how long have I used the solution?
I have been working with the product for three to four years.
What do I think about the stability of the solution?
I rate the solution's stability a seven out of ten. It has limitations on rows, datasets, and the things that can add to the memory.
What do I think about the scalability of the solution?
I rate the product's scalability a ten out of ten. It is resilient and scalable.
How are customer service and support?
I am a technical supporter and can support myself.
Which solution did I use previously and why did I switch?
Before Microsoft Power BI, we used Reporting Services. We switched to it because it is part of Microsoft's ecosystem, and Microsoft has mapped the roadmap for visualization from SSRS to Microsoft Power BI.
How was the initial setup?
I rate the solution's deployment ease a ten out of ten. It is easy and can take around 14 hours to complete.
What about the implementation team?
Microsoft Power BI's deployment was done in-house.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is medium.
What other advice do I have?
I would recommend Microsoft Power BI based on the use cases. I rate it a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Owner at PJP Consultants limited
A business analytics solution for interrogating financial data and as the primary reporting tool by using Power Query directly from Excel
Pros and Cons
- "The most effective feature of Microsoft Power BI for data analysis is the ability to use Power Query directly from Excel. Power BI's integration capabilities impacted our data management by allowing us to push all reporting down to the end user, giving them the capability to perform "what if" scenarios and discover and validate their own data without needing to refer to IT. Additionally, it provided insights that we couldn't get from Oracle Cloud. We wrote an extract routine to transfer our Oracle Cloud database to Power BI, which was a game changer in terms of giving people confidence in the finances."
- "It was easy to implement Microsoft Power BI into our existing infrastructure, but integrating it with Oracle Cloud was very difficult. The integration with Oracle Cloud required us to build a sophisticated database replication process because the APIs for Oracle Cloud are very restricted in terms of volume, depth, and complexity of queries. However, the part of implementing Power BI into our infrastructure was very easy. It required almost no tech input because it was all part of Office 365. To overcome the integration issues, we developed an extract and update process, although it was quite complicated and involved a lot of IP. Power BI excels in integrations and its ability to handle various data sources. It would be beneficial if it could integrate more seamlessly with cloud interfaces like Oracle Cloud, although I understand the challenges with Oracle's policies on database access. Another area for improvement would be enhancing error messaging, especially when working with Dataverse and M Code for automation."
What is our primary use case?
Microsoft Power BI is primarily used in our customers' organizations for interrogating financial data and as the primary reporting tool.
How has it helped my organization?
In terms of impact, Power BI significantly improved decision-making and instilled confidence in our data. It also resulted in cost savings by avoiding the purchase of expensive Oracle integration tools like ODI. These savings were crucial for our fast-growing company, allowing scalability without increasing expenditure.
What is most valuable?
The most effective feature of Microsoft Power BI for data analysis is the ability to use Power Query directly from Excel. Power BI's integration capabilities impacted our data management by allowing us to push all reporting down to the end user, giving them the capability to perform "what if" scenarios and discover and validate their own data without needing to refer to IT. Additionally, it provided insights that we couldn't get from Oracle Cloud. We wrote an extract routine to transfer our Oracle Cloud database to Power BI, which was a game changer in terms of giving people confidence in the finances.
What needs improvement?
It was easy to implement Microsoft Power BI into our existing infrastructure, but integrating it with Oracle Cloud was very difficult. The integration with Oracle Cloud required us to build a sophisticated database replication process because the APIs for Oracle Cloud are very restricted in terms of volume, depth, and complexity of queries. However, the part of implementing Power BI into our infrastructure was very easy. It required almost no tech input because it was all part of Office 365. To overcome the integration issues, we developed an extract and update process, although it was quite complicated and involved a lot of IP.
Power BI excels in integrations and its ability to handle various data sources. It would be beneficial if it could integrate more seamlessly with cloud interfaces like Oracle Cloud, although I understand the challenges with Oracle's policies on database access. Another area for improvement would be enhancing error messaging, especially when working with Dataverse and M Code for automation.
For how long have I used the solution?
I have been using Microsoft Power BI for the past ten years.
How are customer service and support?
We received great help from Power BI's technical support, especially since we were early adopters back in 2013. The forums and user groups were particularly valuable for us.
What other advice do I have?
I would rate Power BI overall as an eight. It's a very powerful tool for users, which I appreciate. However, there are some areas that could be improved.
As for AI-driven decision processes, I believe Power BI supports them, although we haven't utilized those features ourselves.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Architect at a tech vendor with 10,001+ employees
Provides valuable DAX functions and has a simple setup process
Pros and Cons
- "The product's most valuable features are DAX functions for formulas and calculations."
- "I would suggest improvements in visualization standards, particularly in customization and appearance."
What is our primary use case?
I use the platform primarily to create visualizations and reports from data to gain insights. It is utilized for operational, decision-making, and managerial reports.
What is most valuable?
The product's most valuable features are DAX functions for formulas and calculations.
What needs improvement?
I would suggest improvements in visualization standards, particularly in customization and appearance, to match tools like Tableau.
For how long have I used the solution?
I have been working with Microsoft Power BI for two years.
What do I think about the stability of the solution?
I rate the platform stability a seven and a half or eight out of ten.
What do I think about the scalability of the solution?
The product is suitable for medium-sized companies with straightforward requirements. It can handle thousands of users, but its effectiveness depends on the data volume and reporting needs.
I rate the scalability an eight.
How are customer service and support?
The technical support team's response quality can vary based on the engineer's expertise and availability.
Which solution did I use previously and why did I switch?
Power BI is more cost-effective, whereas Tableau provides more advanced features and higher-quality visualizations. For critical business needs and high data volumes, Tableau might be more suitable.
How was the initial setup?
The initial setup process is simple.
I have worked with both the cloud version and the desktop model. Each has its advantages depending on the need for high-quality visualizations or the volume of data.
What's my experience with pricing, setup cost, and licensing?
I rate the product pricing a ten.
What other advice do I have?
The solution supports integration from various applications well enough to meet most business requirements.
I rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technology Director at HCL Technologies
Ensures powerful data integration, analysis, and visualization capabilities, enabling users to easily derive actionable insights from diverse data sources with its user-friendly interface
Pros and Cons
- "The ease of integration and connectivity stands out as the most critical aspect, followed closely by the flexibility to customize reports and dashboards."
- "There needs to be improved guidance and documentation for the initial setup of Power BI as it currently remains complex."
What is our primary use case?
Power BI is primarily utilized for seamlessly integrating data from diverse sources and streamlining their analysis. Its secondary function is to facilitate the effortless creation of reports and dashboards.
How has it helped my organization?
Power BI has significantly enhanced our data analysis and visualization capabilities, showcasing its versatility. It seamlessly connects to a multitude of data sources, ranging from traditional databases to diverse formats such as flat files and specialized systems like ERP and SharePoint. Additionally, Power BI's transformation language, known as the M language, is remarkably flexible and user-friendly, empowering users to efficiently analyze and merge data sets.
The architecture of Power BI, including its dashboards and data refreshing capabilities, is becoming increasingly sophisticated. Particularly in the Azure environment, it offers enhanced power but also complexity. Managing this complexity can be challenging, requiring a skilled team to configure the tool and handle data transformations.
Integrating Power BI with other applications and services offers numerous benefits. It serves as a powerful tool for gathering analytics from diverse data sources or applications, providing quick access to analytical capabilities ranging from simple data slicing and dicing to advanced data science tasks. Power BI seamlessly integrates with data science tools like Python, enabling enhanced functionality. While its built-in charting capabilities may not be as extensive as some competitors, there's an ecosystem of add-ons and partner products available. Additionally, Power BI offers an open customization programming framework, allowing users to create custom features when needed.
The greatest value of Power BI lies in its ability to integrate data into a single platform, facilitating analysis with ease. This makes it ideal for proof of concept and launching initiatives, as tangible results can be achieved quickly. Power BI offers a straightforward path to generating multiple insights, providing a fast and efficient tool for obtaining actionable results.
What is most valuable?
The robust connectivity is a key strength of Power BI. The ease of integration and connectivity stands out as the most critical aspect, followed closely by the flexibility to customize reports and dashboards.
What needs improvement?
There needs to be improved guidance and documentation for the initial setup of Power BI as it currently remains complex. While the current setup process is not necessarily bad, investing effort in this area will be beneficial given the challenges involved. Additionally, with Azure itself evolving into a sophisticated and complex platform, coupled with the integration of various analytics tools within the Microsoft ecosystem, challenges arise from multiple fronts.
Another aspect worth mentioning is data transformation integration. Currently, there are multiple approaches to data transformation on Azure, including Azure Data Factory, Data Lake, Power BI's data transformation capabilities, and data flows. The abundance of these approaches can lead to complexity, and there may be benefits to converging them into a more integrated solution.
For how long have I used the solution?
I have been using it for four years.
What do I think about the stability of the solution?
It is much more stable compared to ten years ago.
What do I think about the scalability of the solution?
It is scalable, but achieving scalability necessitates subscribing to higher tiers of the product.
How are customer service and support?
In terms of technical support, although I didn't directly interact, the team I collaborated with frequently contacted support and reported issues, which were promptly addressed. Leveraging the partnership level of your company can significantly assist in this process. Given the large user base of the product, it's crucial to maintain close communication with support to ensure that issues are resolved effectively.
Which solution did I use previously and why did I switch?
In my previous experience, I had some exposure to SAP Business Objects. At that time, around ten years ago, the main differentiators were the pricing and the integration with Office tools and data sources, making it stand out in the realm of BI.
How was the initial setup?
The initial setup of Power BI can be complex. Currently, Microsoft is attempting to combine various historical approaches and keep them available, which can lead to confusion about which path to take. Power BI is now becoming an integral part of Microsoft's overall ecosystem, adding to its complexity. While this integration provides additional features, it may also pose challenges for new users navigating through the layers of Power BI's capabilities.
What about the implementation team?
Deployment and maintenance can be efficiently handled by a small team of two skilled engineers. With adequate rights to administer both the core BI services and supporting Azure services, two people can accomplish a significant amount of work.
What's my experience with pricing, setup cost, and licensing?
Subscribing to Power BI entails various payment options, including different tiers of subscriptions, some of which can be quite costly. However, there is also a free tier available. Additionally, Power BI licensing may be bundled with Office or Microsoft 365 subscriptions, offering different levels of partial licensing based on your Office 365 subscription. Microsoft emphasizes bundling licensing to make it more appealing to users. While Power BI is generally a paid product, particularly for enterprise features and scalability, you can start with the free version and still achieve significant functionality.
What other advice do I have?
I would suggest starting with Power BI for an easy entry into business intelligence and analytics. As you gain experience, you can assess whether customizing the platform or utilizing partner components suits your needs. Alternatively, you can compare it with other products that may require deeper learning or higher entry levels. Overall, I would rate it eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Hsseq Performance Analyst at V.Ships Limited
Easy to use and provides a useful drill-through feature
Pros and Cons
- "The most valuable feature of Microsoft Power BI is the drill-through feature that takes you to a details page the users want to see."
- "When we have a big report with lots of data, the solution slows down quite a lot."
What is our primary use case?
I use Microsoft Power BI a lot for visuals in my work.
What is most valuable?
The most valuable feature of Microsoft Power BI is the drill-through feature that takes you to a details page the users want to see. The solution helped with the visuals, and it is easier to use compared to other things that we used before.
What needs improvement?
When we have a big report with lots of data, the solution slows down quite a lot. It's not very fast to upload and refresh the real-time data that we use. The solution works fine for a dashboard that does not have much data, many levels, and breakdowns for different fields.
When we build something a bit more complex, Microsoft Power BI takes a lot of time to upload. I don't know if that's the solution's fault or our system's.
Sometimes, the solution doesn't work. You need to have a license, but we integrate it and make it part of our system so everyone can use it without a license. If I share a report in PowerPoint, it takes a while when you deploy it again. So, it's not always fast, and then I have to ask IT for help.
When you export a file, it should be the export that you choose on a report rather than just the raw data. At the moment, it just gives you everything as raw data in a page without any filters.
For how long have I used the solution?
I only did some courses last year and learned how to use the solution.
What do I think about the stability of the solution?
After building a report, when you review it, it doesn't have the correct data. Some things don't rebuild after a while, but I don't know if it's our data or the solution's fault.
I rate the solution a seven or eight out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Power BI could be more scalable.
I rate the solution a seven out of ten for scalability.
Which solution did I use previously and why did I switch?
I previously used Dundas. Compared to Dundas, the visuals look better in Microsoft Power BI. Microsoft Power BI gives you the option to have paginated reports rather than just one page, which I find quite easy.
How was the initial setup?
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
BI Developer at AHBS
Provides well-organized KPI data, easy to use and offers the ability to integrate any data source
Pros and Cons
- "Data integration is very useful in Power BI. It lets me collect data from many sources. For example, I can get data from Oracle databases and SQL Server databases at the same time."
- "When I create measures, sometimes the error messages aren't clear. It makes me spend more time searching for solutions. I need the error messages to be more specific. So, I would like clearer error messages when creating measures."
What is our primary use case?
With Power BI, I create dashboards. We have an IT manager responsible for supply chain and CRM, including billing. I handle the supply chain module, receiving end-user requests for dashboards and reports.
I create analysis and measures in Analysis Services, then craft dashboards that meet end-user requirements.
My work involves using SQL Server Integration Services to integrate data from various sources, including Oracle and SQL Server, and then store them in Data Warehouse.
How has it helped my organization?
Power BI significantly organized our KPIs, making them accessible for immediate business decisions, like analyzing profits or losses.
For example, in supply chain management, Power BI provides well-organized KPI data and calculated measures that aid decision-makers. Unlike before, they don't have to wait for detailed data; they get well-defined KPIs and calculated measures that offer insights into the business, allowing them to make informed decisions regarding future strategies and properties.
Power BI's collaboration functionality improves teamwork in our organization. We had a lot of entries and a lot of people who were working with Power BI. It's been four years, and some new members have less experience. We all collaborate to share information and experience, which improves collaboration.
What is most valuable?
Power BI's ability to integrate any data source, whether it's a cloud database, Analysis Services, or another type, is incredibly valuable. It allows us to make the right data available for analysis.
Additionally, the flexibility to enhance our dashboards with new charts found online further helps with our analytical capabilities.
I also like the feature of the Page Navigator in Power BI. The Page Navigator allows users to navigate through different pages on the dashboard simply by clicking on the desired page, and Power BI will automatically open that page.
Additionally, Power BI offers interactions where I can decide what Slicer or chart can filter another. Not all sources can filter all the others, and not all filters can be applied universally.
I've also found Bookmarks to be a valuable feature, allowing for control over what sources are affected or whether they are visible or invisible during any interaction in Power BI.
The dashboard and reporting features are very effective in decision-making. They enable decision-makers to determine the next steps, such as analyzing profits and losses, evaluating supplier performance, including late fees, and managing purchase timings in relation to delivery and order dates.
Data integration is very useful in Power BI. It lets me collect data from many sources, especially with IT support. I get data from tools, databases, data warehouses, and data lakes. For example, I can get data from Oracle databases and SQL Server databases at the same time.
We combine this data into a single destination—either a table or a database. This lets us analyze the combined data and create visualizations. Ultimately, we can consolidate information like customer details from different solutions into a single table. We can also change data types, clean the data, and organize it effectively.
What needs improvement?
When I create measures, sometimes the error messages aren't clear. It makes me spend more time searching for solutions. I need the error messages to be more specific.
So, I would like clearer error messages when creating measures.
For how long have I used the solution?
I've been working with Power BI since January 2020, so it's been four years.
What do I think about the stability of the solution?
It is very stable. I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
It works well for a large number of users. We have almost 15 to 20 end users.
How was the initial setup?
I would rate my experience with the initial setup a four out of ten, with one being difficult and ten being easy to set up.
It's difficult to set up. Sometimes, I need technical support to resolve issues.
We use it on-premises.
What about the implementation team?
The deployment time varies. Sometimes it takes two days, and sometimes it takes two weeks. If the dashboard has a lot of KPIs, it will take more time. Also, if the data already exists as measures, it's less complicated.
What's my experience with pricing, setup cost, and licensing?
It's accessible with some subscriptions. We have a lot of users that we can send dashboards to daily, and that would cost a lot of money otherwise. But setting up Power BI itself is not expensive.
What other advice do I have?
I would definitely recommend using this solution. It's easy to use. It can get data from a lot of sources. It's user-friendly. It's easy to learn, and it's easy to search on the internet for information about it.
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Office Lead at a comms service provider with 501-1,000 employees
User friendly, easy to set up and great for analyzing data
Pros and Cons
- "The most interesting feature of Microsoft Power BI is that it's very user-friendly."
- "here are still better UI designs they can go through. I'm assuming they are focusing more on capabilities rather than look-and-feel designs."
What is our primary use case?
There are several different use cases. The most basic use case would be just to be able to share data from a database or a data repository. That's the most basic use case.
Microsoft Power BI is a visualization tool, is a BI tool. There are more than 1,000 use cases that you could use. There are countless use cases for which a BI tool or visualization tool could be used for.
The simplest use case is where a colleague in an organization who does not have any coding skills or does not have any technology background wants to be able to look at some data from a database or a repository of data. He or she could use Power PI just to be able to connect to that system and just take a look at or peek into that database. It is as simple as that.
How has it helped my organization?
Over the last six years, Microsoft Power BI has evolved, matured, has brought in a lot of new features. Six years back, when I first started using Microsoft Power BI, it was just one of the tools among the crowd of tools that I had access to and may not have been that interesting, at that point in time. It was fairly rudimentary and fairly basic in terms of its feature capabilities. However, in the last six years, Microsoft has put a lot of focus and effort into developing it further, and has, on a regular incremental basis, started deploying and enabling capabilities and features, which now makes Microsoft Power BI one of the leading BI tools in the industry.
We realized the benefits very quickly. In 30 minutes, a company can begin to realize the benefits.
In the most basic use case, which is for a user to be able to just access a data which he or she normally would not have been able to himself or herself, since they don't have SQL query knowledge, or they don't know how to access, log into a SQL Server or a database. They can do that using Power BI within half an hour or less.
What is most valuable?
Like any typical BI visualization tool, Microsoft has several features. The most interesting feature of Microsoft Power BI is that it's very user-friendly.
It is a cloud-based BI tool even though it does come with a desktop client. The ability for a very beginner, basic user to get started with Power BI is very easy. Even if you don't have Microsoft licenses and just want to use a tool for analyzing data, without having to share it with others, you can do that with Microsoft Power BI.
What needs improvement?
I'm comparing this with other existing and newcomer BI tools. The look and feel of the tool has, only like a month back, undergone a major change. If not, for the last five years at least, last four years at least, the look and feel have been very, very similar all the time.
It did not change much in the last four years. Barring a lot of functionalities and capabilities being added, it did not change much. The look and feel were pretty much the same. However, about a month back, the latest release of Power BI, they made some further, drastic changes to the way the buttons and the panels are set up. That said, they can do more. There are still better UI designs they can go through. I'm assuming they are focusing more on capabilities rather than look-and-feel designs.
For how long have I used the solution?
I've used the solution for six years now.
What do I think about the stability of the solution?
The solution is quite stable and we have not had any, not come across significant bugs, so far. We've only come across some features which are missing or could have been improved, like certain types of charts that were missing in the past, which are being added. Some of the advanced charts are available as a paid service from third-party partners and not available out-of-the-box. There are very unique features or some very specific capabilities that were missing or are still missing. We could always manage it by bringing in a partner to create an add-on or something like that.
What do I think about the scalability of the solution?
The solution is very scalable and we do plan to increase usage.
How are customer service and support?
We haven't opted for technical support yet as we have a few other tools which are also being used by the organization, in the new organization that I'm in, right now. Power BI was being offered to colleagues to use on a self-service basis. There were communities and subject matter experts within the organization who had offered their services to the wider organization to come and ask questions. It was basically community-based support, I would say, within the organization.
Also, Microsoft offers free community-based support for Power BI and proactive support is simply paid. It's paid service from Microsoft and other partners, so we have not opted for that yet, something we will look into once it comes to that point. Yet, it's a fairly mature product. We don't think there would be issues with the platform. The issues would be more to do with how to use the platform, or how to use the platform in conjunction with other systems, other software, et cetera, which is more specific to our organization rather than something the vendor has to support us with.
You do get your questions answered eventually, however, you have to wait maybe one or two days to get the questions answered.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used more than ten to 15 different types of software in the past 20 years.
I have used Tableau and I have used Qlik Sense. These two are, I would say, the top two leading platforms. We switched completely to Power BI, however, we started using Power BI more, alongside Tableau and Qlik Sense. The organization where I used to work previously had the commercial ability to acquire multiple software, depending on use cases, or depending on business requirements, or needs. In the previous organization, the organization was using one particular platform, then they decided to bring in a second platform, then they decided to bring in the third platform. As part of that mix-and-match scenario, we ended up using Qlik Sense and Tableau. And then we also started, in parallel, using Power BI, which then started to get better feedback and reviews, in general, so we ended up using it more and more.
How was the initial setup?
It comes bundled with Office 365. Office 365 is a SaaS-based office suite. Anything that you build on your desktop or Power BI, you can publish into the Office 365 cloud environment. It's relatively easy to get everything up and running.
It's as simple as taking your credit card and buying an Office 365 license and configuring the AD group and you can be up and running. Of course, depending on how secure and structured you want to make your entire setup, it can take a few months, sometimes, with the full rollout to happen.
A very basic pilot rollout can be done in a matter of a few weeks.
For the actual deployment and configuration, we just needed five people, and five resources working between six to 12 months. Some were required only for six months. Some are still continuing as part of further enhancements as some of the resources are being retained from a training and onboarding purpose so that they can do a training of the wider organization, and colleagues in the organization, show them how to use Office 365, and get trained on that. The actual development itself took less than two or three months.
In terms of maintenance, there are regular patch updates that get pushed from Microsoft. The backend IT support team needs to ensure all the patches are tested before they're deployed in production, for all the users to use.
What about the implementation team?
Microsoft usually sells through a partner, most of these licenses, and Microsoft also usually recommends a partner. In our case, we did an RFP to bring in the subject matter experts, partners who are certified on Microsoft platforms.
We had a system integrator who came in and helped us deploy and roll out Microsoft 365. As part of that, as I mentioned, we got Microsoft Power BI.
We are now thinking if we should switch on all the other capabilities of Microsoft Power BI or not.
What was our ROI?
We have noted an ROI, however, it varies from use case to use case.
There are some use cases in which if you deliver it, the cost savings or the revenue generated from that, or the benefits from that one single use case will cover the entire cost of all 65 licenses, for the entire year.
Then there are use cases, in which you'll have to wait for a few years or months before a company will actually see some benefit being derived.
What's my experience with pricing, setup cost, and licensing?
They have made the desktop client free of cost, which is also what Qlik Sense is. The Qlik Sense Desktop is free of cost. Tableau, the web version of Tableau online, there's a trial period you can use it for. Microsoft also has made Power BI available as a free add-on, or a free complimentary add-on alongside Office 365 for corporate users. This means even if the organization does not want to use Power BI, if they're using Qlik Sense, Tableau, Looker, ThoughtSpot, Domo, or the other tools, Power BI will still be available to them when they're using Microsoft Office.
While it comes bundled with Office, you don't have to buy any additional licenses, just for building and publishing. That said, the moment you want to start sharing your reports, your dashboards, and your analysis with others, that is the point where you need to then start paying for additional capabilities or plans.
Which other solutions did I evaluate?
I've always been part of different transformation programs where we were required to evaluate a BI tool, to meet the business requirements. Usually, Power BI ends up coming in the short list of products from a BI perspective, from a BI reporting perspective, apart from sometimes Tableau, and Qlik Sense. Sometimes, we also come across ThoughtSpot, Sisense, and Domo. These are some of the other tools which we have also, sometimes, shortlisted.
The differences have become very, very minimal between solutions. There are very few, minor differences between different tools. About four or five years back, there used to be drastic capability gaps between the different tools. Four or five years back, Tableau was the most mature, followed by Qlik Sense, followed by MicroStrategy, followed by a few other tools like SAP Analytics, or a few others. Today, Power BI is alongside Tableau, and Qlik Sense is in the top three. That's based on my experience of having worked on all these three platforms. Tableau, among the three, has the best UI, user interface. Qlik has the best performance, in terms of building complex data models. Power BI, however, is the easiest and most fun to use when it comes to getting somebody to use the tool from scratch.
There are a few other benefits and strengths. Qlik Sense and Power BI, both come with built-in ETL which is data integration capabilities. They have very mature data integration capabilities, as compared to Tableau, whereas Tableau has very basic integration capabilities. You need to buy another ETL product for it to be able to do a similar level of data transformation as Qlik Sense, or Power BI.
What other advice do I have?
We are a customer and may also be a Microsoft partner, as we are a telecom.
I'd rate the solution nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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