We use the solution to maintain access reviews, govern external identities, and manage things.
Advisory Specialist at a tech services company with 11-50 employees
Used to govern external identities, but should include more automation capabilities to govern existing users
Pros and Cons
- "The solution gives me the capability to automatically move guest accounts from the tenant without any manual intervention."
- "Microsoft Entra ID Governance should improve its capability to manage identities and access from a single console."
What is our primary use case?
What is most valuable?
We recently found a great solution for our external identities, which we have been struggling with a lot. The tool gives us the entitlement management capability of removing guest accounts automatically from the tenant. Previously, your guest accounts would be there unless you explicitly removed them. The solution gives me the capability to automatically move guest accounts from the tenant without any manual intervention.
What needs improvement?
Other governance solutions, like SailPoint, have different modules for managing access packages, and they have a very easy way of managing those identities and access from a single console. Microsoft Entra ID Governance should improve its capability to manage identities and access from a single console.
The tool should include more automation capabilities where I can even use existing users. If I create an access package or access reviews, the solution makes it easy for me to integrate new users. I would like to see the existing users governed by Microsoft Entra ID Governance.
For how long have I used the solution?
I have been using Microsoft Entra ID Governance for five to six years.
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What do I think about the stability of the solution?
I rate the solution a seven or eight out of ten for stability.
What do I think about the scalability of the solution?
I don't think the solution is quite mature enough to be used by enterprise businesses. However, medium-sized organizations can take advantage of the tool because it would be cost-effective for them.
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
I don't think Microsoft engineers are very comfortable with Microsoft Entra ID Governance. Since this product and its features are new, I think the Microsoft engineers struggle a bit to provide solutions. I'm not saying they are not trying, but they take some time to provide solutions after understanding the customer use cases.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have previously used SailPoint. Compared to Microsoft Entra ID Governance, SailPoint has more features. Microsoft Entra ID Governance is not there yet, but I think they're trying hard and will be there soon.
How was the initial setup?
The solution's initial setup is almost out of the box and not quite complicated. However, I would love to see a more detailed step-by-step approach in Microsoft documentation, which would help users like me use the product more broadly. A little improvement on the documentation part would help.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is not low but reasonable. I would like to see the licensing in a different way because there are still some complexities around the licensing model. The tool has a Step-Up License and other things. One easy solution for licensing would be beneficial.
What other advice do I have?
Any SaaS solutions, like Salesforce, that we have in the environment can easily be integrated with Microsoft Entra ID Governance single sign-on. I would recommend the product to other users.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner


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Updated: April 2025
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Identity and Access Management as a Service (IDaaS) (IAMaaS)Popular Comparisons
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