IT Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Quick and responsive support, stable, improves security, and requires little maintenance
Pros and Cons
  • "Microsoft's technical support is fantastic."
  • "At times, the other antivirus products are now doing AI, in terms of understanding the behavior of the system and determining when there's an anomaly. This is something that Defender can improve on."

What is our primary use case?

We primarily use this product to get antivirus protection in a cost-effective way.

How has it helped my organization?

This product tends to detect a lot more issues than the other antivirus solutions. This is because it's essentially tuned to Microsoft. It has some inbuilt intelligence, so they tend to understand the Microsoft environment and we don't need to do as much exclusion. With other antivirus products, we need to exclude certain files from being scanned.

What is most valuable?

The malware detection feature is very good.

What needs improvement?

At times, the other antivirus products are now doing AI, in terms of understanding the behavior of the system and determining when there's an anomaly. This is something that Defender can improve on.

Buyer's Guide
Microsoft Defender for Endpoint
November 2022
Learn what your peers think about Microsoft Defender for Endpoint. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
653,584 professionals have used our research since 2012.

For how long have I used the solution?

I have been working with Microsoft Defender Antivirus for between two and three years.

What do I think about the stability of the solution?

This is a stable solution that has matured over the years.

What do I think about the scalability of the solution?

We have approximately 7,000 machines and we have not needed to scale beyond our original implementation.

How are customer service and support?

Microsoft's technical support is fantastic.

We subscribe to the Microsoft Premier Support Package and they tend to respond to our queries very fast. When our engineers contact them, they respond in a very short time.

Which solution did I use previously and why did I switch?

We currently use Cylance, in addition to Microsoft Defender. I'm not sure what the impact is of using two solutions, whether it is a good thing, or not. We do plan on narrowing this down to one solution in the future.

How was the initial setup?

This product was included with Windows 10, so we did not have to deploy it separately.

Once this product is set up, this solution requires very little maintenance.

What's my experience with pricing, setup cost, and licensing?

We already use Microsoft solutions and I found it cheaper to purchase the bundle, which includes Defender. By including the antivirus in the bundle, it makes it a little cheaper for us. If you purchase it outside of the bundle, it is a little bit expensive.

When you want the central administration functionality, it tends to be more expensive. The normal, standalone model is not expensive, but the enterprise model that includes the bundle with email and some web protection, is a bit more expensive.

What other advice do I have?

When we initially implemented Windows Defender, we were pessimistic about whether it would be good enough. However, it is a pretty mature product now.

My advice for anybody who is considering this product is that it's good, and it gets results early.

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Director at a tech services company with 1,001-5,000 employees
Real User
Quite effective for preventing virus infections, data leak, or other security breaches
Pros and Cons
  • "I am using it for very simple purposes. It is perfect and quite effective. I have been using it for a while, and I have never had any virus infection, data leak, or other security breaches. It works fine for standalone purposes. If you log on to OneDrive, it has ransomware protection."
  • "Windows Firewall is integrated with Windows Defender. Over the last few days, I have had a problem with defining a wildcard on Windows Firewall. For example, I wanted to pull out the connection of my program and install a software package with a lot of executable files. I wanted to prevent it from accessing the internet. I could not select executables by using a wildcard. I had to select a single executable with its full name."

What is our primary use case?

Windows Security Essentials is available on Windows 7 and Windows 10. I'm using Windows Defender, and the agent is deployed on-premises on my laptop. I don't know if it has some background cloud services.

I use it for flash memories, portable memories, real-time scanning, threat protection, and capturing the data downloaded from the internet.

What is most valuable?

I am using it for very simple purposes. It is perfect and quite effective. I have been using it for a while, and I have never had any virus infection, data leak, or other security breaches.

It works fine for standalone purposes. If you log on to OneDrive, it has ransomware protection.

What needs improvement?

Windows Firewall is integrated with Windows Defender. Over the last few days, I have had a problem with defining a wildcard on Windows Firewall. For example, I wanted to pull out the connection of my program and install a software package with a lot of executable files. I wanted to prevent it from accessing the internet. I could not select executables by using a wildcard. I had to select a single executable with its full name.

For how long have I used the solution?

I've been using this solution for five years or more. 

What do I think about the stability of the solution?

It is very stable. 

What do I think about the scalability of the solution?

I don't know about scalability because I have always used it on a single laptop, but I'm sure that there are business options, and you can use it on Windows 7 computers. It must be very scalable.

How are customer service and technical support?

I live in Iran, and there is no product support in Iran. If there is a technical issue, I prefer to use online information and resources, such as forums and Wiki pages, to resolve the issue. 

How was the initial setup?

It is very easy to install. It is preinstalled when you install Windows. If you install other antiviruses, you have to deactivate it in order to use third-party products.

What other advice do I have?

Microsoft has started to integrate the interface with new Windows 10 settings. Previously, there was a lack of information. Users weren't aware of the status of the product in terms of what it was doing on your computer and whether it was actually protecting you or not. In the background, it must have been doing its job, but you couldn't be very well aware of the status of the software. All those issues are now resolved. The information now is very handy, and the user interface is also great. I would recommend this solution to others.

I would rate Microsoft Defender Antivirus a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Defender for Endpoint
November 2022
Learn what your peers think about Microsoft Defender for Endpoint. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
653,584 professionals have used our research since 2012.
Manager of Information Systems at a engineering company with 51-200 employees
Real User
Easy to scale, reliable, and extremely easy to install
Pros and Cons
  • "We like that it has a free version available."
  • "The frequency of the patching, and the frequency of the updates, are not included with the free version."

What is our primary use case?

We use it at home on some personal machines at home, and there are a few machines inside of the Enterprise that has it.

We use this solution for general antivirus protection.

What is most valuable?

We like that it has a free version available.

What needs improvement?

The frequency of the patching, and the frequency of the updates, are not included with the free version. 

The platform I used in the past would check every hour and deploy every two hours down to the client, every patch that came through. 

It was actively looking for updates, the latest threats, which is something that the Microsoft Defender product did not have in the free version.

The Enterprise version that we had, didn't have visibility. If somebody were to uninstall it or turn it off, I'd have trouble seeing that easily. There are tools that I can install, but from a reporting standpoint who has it on and off is included with the Enterprise package that you pay for, or it comes included with Office 365 Enterprise, but not in the free version.

For how long have I used the solution?

We have been using Microsoft Defender for Endpoint for two and a half years.

We are using the latest version. It is always up-to-date.

What do I think about the stability of the solution?

We had absolutely no issues with the stability of Microsoft Defender for Endpoint. We did not experience any bugs or glitches.

What do I think about the scalability of the solution?

It is pretty easy to scale. it was basically one click to agree that you wanted to use it.

How are customer service and technical support?

We did not contact technical support.

Which solution did I use previously and why did I switch?

Previously, we were using another solution and were forced to uninstall it to patch Windows. It was an annoyance to reinstall it.

How was the initial setup?

The initial setup was straightforward. It was extremely simple.

What's my experience with pricing, setup cost, and licensing?

We are using the free version.

When you are centrally managing it, you can't get there without a much more expensive Microsoft solution to control the rollout and to make sure that it is up-to-date.

We didn't research that, it was a stop-gap measure until we figured out what we're going to do in the long term.

Which other solutions did I evaluate?

We are looking into a product that gets into the EDR, XDR, the fully managed patching, and everything else, versus just the anti-virus that package includes.

What other advice do I have?

I would rate Microsoft Defender for Endpoint and eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Rudy Zurita - PeerSpot reviewer
Consultor Senior at a consultancy with 51-200 employees
Real User
A free solution that performs well
Pros and Cons
  • "It performs well. The stability is seamless."
  • "A concern is ransomware, whether people can penetrate and encrypt my data or steal my credit card/banking information."

What is most valuable?

I haven't experienced any problems.

What needs improvement?

They could improve the information about how they are dealing with people who could attack minors. This is my main concern. 

Another concern is ransomware, whether people can penetrate and encrypt my data or steal my credit card/banking information. 

For how long have I used the solution?

I have been using it since 2019.

What do I think about the stability of the solution?

It performs well. The stability is seamless.

What do I think about the scalability of the solution?

Scalability is not a problem because we don't have servers. We don't do anything more with the computers than use them for studies, reading papers and books, watching movies, and communicating with our family. So, we don't need to scale up.

How are customer service and technical support?

If they could send me more information, then I could evaluate, read more, and give them opinions. For example, if someone tells me about a problem, then I can give solutions and also write to Microsoft regarding this information.

Which solution did I use previously and why did I switch?

From the beginning of the pandemic, we received another kind of software when we had to be at home, but it caused us problems with the performance. So, I decided to quit the other software. Then, I installed Windows Defender on all my computers, including my grandchildren's computers.

I was using Sophos previously, but it was causing problems with the performance. For example, when my grandchildren were trying to assume a session, they opened Excel or Word with a 4 GB computer using Windows 10 and then they always lost the connection or the continuities because the computer slowed down. However, when we decided to quit using Sophos and install all the features of Windows Defender, then those problems were resolved.

How was the initial setup?

The initial setup is very easy and straightforward.

My deployment process: I put some checks in the questions that they have. It was very easy. I read about it in the tutorial. I installed it on my entire family's computers (six computers) in less than half an hour.

What's my experience with pricing, setup cost, and licensing?

It is free.

What other advice do I have?

We are totally satisfied with performance and price. However, there is still the question, "Is it safe and secure enough for home, primary-school-age children, and minors?" Despite having a Masters degree in Computer Sciences and Mathematics, I have not been able to say if Microsoft is doing bad or good things.

Many companies may say that they have the best product, but I recommend always watching the news about what a company is doing. Stay informed. Don't be complacent. 

The solution is a nine out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Director at FORESEC
Reseller
Top 5
Fair price and useful for protection, but should have the ability to recover data from the last normal copy
Pros and Cons
  • "We have just started to implement it. It is useful for protection from malware and ransomware."
  • "Auto recovery is the most important feature that we would need from this solution. For decryption, similar to Malwarebytes, there should be something to be able to recover the data up to the last normal status. Its ability to recover data to the last normal copy must not exceed 5 to 10 minutes."

What is our primary use case?

We are using it for protection. We had a request from one of our customers, and we just started to implement it. We don't have any great idea about it. We are in the process of implementing it for the first time.

We are using its latest version. It is on-prem. The problem with going for a cloud version is that most of our customers prefer to work with on-prem solutions. So, we need all the features to be available on-prem as well as on the cloud.

What is most valuable?

We have just started to implement it. It is useful for protection from malware and ransomware. We are not exactly sure about zero-day, but we are trying to see if it will be effective for everyday antivirus purposes.

What needs improvement?

Auto recovery is the most important feature that we would need from this solution. For decryption, similar to Malwarebytes, there should be something to be able to recover the data up to the last normal status. Its ability to recover data to the last normal copy must not exceed 5 to 10 minutes.

For how long have I used the solution?

We just started to use it.

What do I think about the stability of the solution?

We need to test its functionality in heavy environments.

How are customer service and technical support?

Their support could be faster through the phone. The support through chat is very unuseful. It takes a lot of time and effort and but does not help in any way. We provide the first line of support to customers, so it is not a big issue for us.

Which solution did I use previously and why did I switch?

We work on most of the protection products, such as Kaspersky, Malwarebytes. We normally use a lot of them. We had a request from one of our customers, so we started to implement Microsoft Defender for Endpoint.

How was the initial setup?

Its initial setup is straightforward. The solution itself doesn't take more than 15 to 20 minutes, but the configuration duration depends on the environment, such as the number of policies, users, etc. It will vary according to the environment in which you are doing the implementation.

What about the implementation team?

We implement it ourselves. Currently, we have only one customer of this solution.

What's my experience with pricing, setup cost, and licensing?

Its price is fair. It has approximately the same price as the other products such as Kaspersky. It is much cheaper than Malwarebytes.

What other advice do I have?

I would rate Microsoft Defender for Endpoint a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Head-IT/SAP at Barista Coffee Company Ltd.
Real User
Top 5Leaderboard
Easy to enable and activate but could be more secure
Pros and Cons
  • "Defender is a part of Windows; you just need to enable it. There is no need to install anything."
  • "The solution could always be more secure."

What is our primary use case?

Defender is basically a protective seal that is used to protect your Windows applications. Whenever you enable it your system is safe. You feel safe and your data and your security are verified by Defender and protected by the Defender seal. 

What is most valuable?

Defender is a part of Windows; you just need to enable it. There is no need to install anything. 

It's quite good for security. We are using Windows 11 and Windows 10. In Windows 11, Defender is very, very strong. They built in good features, good seals. Earlier, ransomware protection was not there. However, now, new ransomware protection is also available in Defender.

The solution is stable.

What needs improvement?

The solution could always be more secure. 

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The scalability is totally based on your OS operating system as it's a part of the OS. You can't define it in a different way. If your Windows platform is working fine and is of a certain size, then you can say that it's quite good and it will cover that.

We have 200 to 300 people using the solution. Some of our employees use Windows and have Defender. Others use Mac devices. 

How are customer service and support?

We've used technical support in the past and don't have anything negative to say about their services.

How was the initial setup?

There isn't really an installation process. It's already a part of Windows and just needs to be activated. You can install Windows in home or business devices and have Defender at your fingertips immediately.

While you don't need a technical team to install it per se, every organization has an IT team that likely would be able to install Windows and everything else. We have a 40-plus IT team. Everybody has a defined role. 

What about the implementation team?

We handled the implementation in-house using our IT team.

What's my experience with pricing, setup cost, and licensing?

The solution is included with Microsoft Office 365 subscriptions.

What other advice do I have?

New users who are leveraging Microsoft can decide if they want to use Defender. It's already there - you can either activate it or not, depending on your preference. It's nice that you have a choice. Many companies find Defender is enough for them, however, if you want more security, you may be able to add other firewalls or security features to your existing infrastructure.

I'd rate the solution at a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Consultant at a marketing services firm with 11-50 employees
Real User
Top 5
Low impact on endpoints with an easy setup and fast technical support
Pros and Cons
  • "The intelligence mechanisms are good."
  • "The detection of viruses could be a little bit better."

What is our primary use case?

The product is useful for projects, finding tech, and finding firewall actions on computers. 

What is most valuable?

There's no impact on other applications. Most other solutions have more of a possibility of an impact on other applications and due to that, you must make some special configurations to those other applications. The Microsoft Defender impact is very small.

The intelligence mechanisms are good.

The initial setup is easy.

We have found the technical support to be helpful.

What needs improvement?

The detection of viruses could be a little bit better.

For how long have I used the solution?

We've used the solution for maybe two years.

What do I think about the scalability of the solution?

Our company is only a small company. We only have 10 people who use the solution. However, we have clients who have a lot of users. 

We likely will increase usage in the future. 

How are customer service and support?

We've been in touch with technical support. Their level of support is fine and they are very fast. We are satisfied with their level of service. 

We had some problem and, after four hours, we had new signatures for the environment by our customers for more than a thousand clients so that we can protect and improve the new setup. It was a very quick turnaround.

How was the initial setup?

The initial setup is not difficult. It's simple. We have just rolled it out to 6,000 clients which have been, by far, more than other customers we've had so far. We have deployed a Microsoft configuration.

In the environment, we needed one or two days to deploy it. In smaller environments, you only need two hours of work.

It can be done by technical personnel in-house. If they have good knowledge of Microsoft environments, and how to use Microsoft tools, then it's easy.

It's always good if you know how to use OutShare. With OutShare, you can make many things extremely effective and extremely easy.

What about the implementation team?

It is possible to handle it in-house if you have a knowledgeable team. We implement the solution for our clients. 

What's my experience with pricing, setup cost, and licensing?

Clients need to pay a yearly licensing fee.

What other advice do I have?

This is an on-premise solution where all connections have a cloud connection.

I would recommend the solution to other companies. I'd rate the solution at a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Owner at a tech services company with 1-10 employees
Real User
Top 20
A cloud delivered endpoint security solution that defends against various threats
Pros and Cons
  • "The primary advantage is that you don't need to install it. It's included in the Windows 10 delivery."
  • "Some integration components for Mac should be added. We use both Windows 10 desktops and Mac desktops, but presently, the Mac component is still lagging a bit behind."

What is our primary use case?

We use this solution and we also implement it for customers. We mainly use it for its anti-malware and threat protection capabilities. If a client comes to us who uses Office 365, then we suggest this solution.

At the moment we have between 10 to 50 customers.

We definitely plan to keep using this solution. We're currently just pushing out all other solutions because they're not integrated and they have additional deployment costs. The only thing which is a bit peculiar is that you need to convince the customer that you're not talking about an antivirus solution. If we do, then they end up comparing things that are incomparable.

What is most valuable?

The primary advantage is that you don't need to install it. It's included in the Windows 10 delivery.

It's part of the Microsoft 365 suite, so it's integrated. We also use it for collaboration with other components within the suite. These two things are the most important for us at the moment.

What needs improvement?

Some integration components for Mac should be added. We use both Windows 10 desktops and Mac desktops, but presently, the Mac component is still lagging a bit behind. However, I think this is a temporary case.

For how long have I used the solution?

I have been using Microsoft Defender for roughly one year.

What do I think about the stability of the solution?

On Mac, it's quite unstable and unusable; however, it's very stable for Windows. We're content with what it does and how it works.

What do I think about the scalability of the solution?

It's on the cloud, so scalability is not an issue.

How are customer service and technical support?

We've had no problems with customer support.

How was the initial setup?

There's no installation to be done on the device itself, so it's quite easy. Configuration takes roughly two to three days.

What about the implementation team?

Our company acts as both a consultant and integrator. 

What's my experience with pricing, setup cost, and licensing?

Licensing options vary. Some customers buy it as an enterprise agreement and pay yearly. Others buy it as a CSP, so they pay per month. It completely depends on the customer's needs.

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of nine. Some integration components on Mac should be improved. It should be more stable on Mac. If they fixed this, I would give it a rating of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Defender for Endpoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2022
Buyer's Guide
Download our free Microsoft Defender for Endpoint Report and get advice and tips from experienced pros sharing their opinions.