Microsoft Azure Synapse Analytics can be used for analytics and brings together data integration.
BI Consultant at a tech services company with 11-50 employees
Straightforward installation, beneficial dedicated SQL pooling, but performance could improve
Pros and Cons
- "The integrated workspace in Microsoft Azure Synapse Analytics where everything comes together, such as Power BI and Data Factory, is very good. Additionally, the ability to do dedicated SQL pooling is a benefit."
- "In the future, Microsoft Azure Synapse Analytics could improve the performance, there are other solutions that are better, such as Databricks."
What is our primary use case?
What is most valuable?
The integrated workspace in Microsoft Azure Synapse Analytics where everything comes together, such as Power BI and Data Factory, is very good. Additionally, the ability to do dedicated SQL pooling is a benefit.
What needs improvement?
Microsoft Azure Synapse Analytics can improve querying. I have recently used Microsoft Azure Synapse Analytics to connect to the Delta Lake file and I have noticed some issues. It has not been able to read the latest version of the Delta Lake file and I have found this to be a disadvantage that they can improve.
In the future, Microsoft Azure Synapse Analytics could improve the performance, there are other solutions that are better, such as Databricks.
For how long have I used the solution?
I have been using Microsoft Azure Synapse Analytics for approximately six months.
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What do I think about the scalability of the solution?
On the client's side, there are approximately 100 users of this solution.
How are customer service and support?
Have I reached out to Microsoft technical support in a few instances and we have raised a couple of tickets. A couple of agents have been knowledgeable, but not everyone is.
How was the initial setup?
The installation of Microsoft Azure Synapse Analytics was easy. It was not complicated, but I have not explored the VNet Injection or the Private Endpoint though I think it would be straightforward.
What's my experience with pricing, setup cost, and licensing?
We are on a monthly payment plan for the use of Microsoft Azure Synapse Analytics.
Which other solutions did I evaluate?
We have done some comparisons between Microsoft Azure Synapse Analytics in many areas, such as processing queries, versus Databricks. We have found Databricks to be better in performance.
What other advice do I have?
I would recommend this solution to others. The client that I am working for, their preferred database is Synapse.
I rate Microsoft Azure Synapse Analytics a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Practice Director at a tech services company with 51-200 employees
Scalable with okay technical support but could be more user-friendly
Pros and Cons
- "Technical support is okay in terms of the help they provide."
- "The product could be more feature-rich."
What is our primary use case?
The solution is generally used as more of an Analytical Data Warehouse. It's more of an offline enterprise scale. Sometimes I've used it from a marketing perspective, as a marketing data platform. I've not really used it from a risk and the enterprise center as it tends to be more back office, and therefore less around the customer, and more around the finance procurement of HR risk and that type of thing.
What is most valuable?
The solution is scalable.
It's better than a similar solution offered by Amazon.
Technical support is okay in terms of the help they provide.
What needs improvement?
The product could be easier to use. For example, I find Snowflake more user-friendly. They should offer simpler operations.
The initial setup could be faster.
Technical support can get expensive as they charge per use. The product could do more around crowdsourcing to help users find answers or answer questions without having to resort to contacting technical support directly.
The product could be more feature-rich.
They should look at some of what AWS and Snowflake are doing. They've both got a feature stack and also push the integration of things. This is a little bit lacking with Azure.
The analytics side of the solution is pretty weak right now.
For how long have I used the solution?
I have used this solution for a while. I used it before it was even called Synapse - when it was just Azure SQL Data Warehouse. It's been three or four years.
How are customer service and support?
Technical support is okay, however, it can get expensive. The more you use it, the more it costs. I do not like this particular model.
Which solution did I use previously and why did I switch?
I also have experience using Snowflake. I use both products. I originally started using Snowflake in 2017.
How was the initial setup?
The solution takes longer to set up than I would like. There are a lot of questions that need to be addressed with the customer, and this can draw out the process.
What's my experience with pricing, setup cost, and licensing?
You do have to pay more the more you use technical support.
Clients have had a free year and then a monthly cost that they need to pay for licensing and access.
What other advice do I have?
I don't use it personally, as I'm a consultant. However, if I implement it for clients, I do use it.
I'd rate the solution at a seven out of ten. There's still some work that needs to be done on the product that can make it a lot better.
I would recommend the solution to a company if they were a Microsoft shop. In that case, it's the obvious thing for them to do and it's a good choice.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Buyer's Guide
Microsoft Azure Synapse Analytics
August 2025

Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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Sr. Principal, Vice President - Digital Transformation & Strategic Pursuits Leader at a tech services company with 10,001+ employees
User-friendly, scalable, and reliable
Pros and Cons
- "We've had a good experience with technical support in general."
- "Right now, we are really struggling with the performance. it's not as good as we had hoped."
What is our primary use case?
We have implemented our data warehouse on Synapse.
What is most valuable?
The solution has been reliable so far.
The product is scalable, or, at least, that is my understanding.
We've had a good experience with technical support in general. They are helpful.
The solution has proven to be very user-friendly.
What needs improvement?
Right now, we are really struggling with the performance. it's not as good as we had hoped.
I cannot recall coming across any missing features.
One problem is that getting the query cost is not easy. I need to use multiple tools. It can be accessed through the web, or we have Azure Data Studio, or SSMS, and I only get the query cost in SSMS, the SQL Server Management Studio. In other tools, I'm not getting it. For example, in the web version or in Azure Data Studio, it is not available. They need to make it accessible in both of those places as well.
For how long have I used the solution?
I haven't used the solution for very long.
What do I think about the stability of the solution?
The performance on offer is lackluster. We were hoping for better.
That said, it is reliable, and if I get the required performance, I am happy with it.
What do I think about the scalability of the solution?
While I haven't really tested the scalability, it is my impression that the solution can scale and it shouldn't be an issue for any company to do so.
How are customer service and technical support?
Technical support is good. They are helping us in improving the performance. We're quite satisfied with the level of service they are offing us. They are helpful and responsive.
How was the initial setup?
I did not handle the initial setup. That was handled by another party. Therefore, I don't have any insights into the process or how easy or difficult it was to implement.
What's my experience with pricing, setup cost, and licensing?
I don't have any insights into the licensing process. It is implemented on our client's side, and therefore, I'm not involved in that.
What other advice do I have?
We're just customers and end-users. My company does not have any relationship. It's our client who has a relationship with Microsoft.
I'm not sure which version we are using, however, I would guess it is the latest version. I'm not 100% sure.
Since the solution is still new to me, and I am having issues with performance, it's too early to say if I would recommend the solution to other users or companies.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Analyst at a non-profit with 201-500 employees
Easy to use, good performance, and useful documentation
Pros and Cons
- "The most valuable features of Microsoft Azure Synapse Analytics are how easy and quick it is to set up the linked services."
- "When I was trying to link services to an SFTP site it was not able to do all the possible encryption that I needed. They can improve by adding more encryption options."
What is our primary use case?
We have been using Microsoft Azure Synapse Analytics as our proof of concept in our data warehouse. As for the analytics part, we have not used it because we do not have any SQL pools. We think it is a bit more than we need because our data is not implicated and the data sets are not very large. It is mostly been used for the detection functions and to link up the sources.
What is most valuable?
The most valuable features of Microsoft Azure Synapse Analytics are how easy and quick it is to set up the linked services.
What needs improvement?
When I was trying to link services to an SFTP site it was not able to do all the possible encryption that I needed. They can improve by adding more encryption options.
For how long have I used the solution?
I have been using Microsoft Azure Synapse Analytics for approximately six months.
What do I think about the stability of the solution?
The solution is incredibly stable.
The only thing that has not been stable are the pipelines that we are using runtime integration on our on-premise server and something is slowing everything down, it might be a particular ODBC connection. I am not sure if that is due to the Microsoft platform or it might be some other setup or settings that are causing the issue. However, other than this issue, the solution has been brilliant. It has been very reliable and stable.
What do I think about the scalability of the solution?
The solution is scalable. I have changed the interface and most of the operations can be done from the interface by clicking a few buttons, it is quick and easy.
At the moment we only have approximately four people using the solution because it is a data warehouse creation in the back end. We have not reached the stage where our staff will use the product but we are building a single customer view using the platform and we will be increase usage in the future.
How was the initial setup?
The initial installation is straightforward. There is a lot of documentation provided by Microsoft making it very easy to get started.
What was our ROI?
Having used the serverless option for the database has saved us a lot of money.
What's my experience with pricing, setup cost, and licensing?
We chose the serverless option for the database which has saved us a lot of money. Our costs are approximately £600 per month.
What other advice do I have?
It is beneficial to always plan exactly what the main aims are and then choose the solution that can do it. If you want something quick, I set something up without any knowledge with Azure in three weeks. Once you get going, everything will be at your fingertips.
I rate Microsoft Azure Synapse Analytics an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CHTO at Timp-iT
User-friendly, informative dashboard, and excellent customer service
Pros and Cons
- "The features most valuable are the simplicity, how easy it is to create a dashboard from different information systems."
- "Indicating what areas need improvement in this solution is a difficult question because the organizations that I am working for are really new in this area. However, an even better more simple interface, or perhaps an extension of a connector app store solution, would be helpful."
What is our primary use case?
The healthcare sector is looking for how to accomplish certain processes because currently a lot of it is pure logistics. The goal is to announce and to make processes more transparent and see if they can be made more efficient. This is where business analytics comes in. The organization is using different kinds of information sources, such as electronic client dossiers or HR systems. They will see what kind of knowledge is required, how the patient or the clients are experiencing what quality of health, and create dashboards to see how the organization is doing. This will show which areas they can improve and which areas are already more efficient to make them more visible. This should allow a better understanding from the management, organization, and healthcare professional.
What is most valuable?
The features most valuable are the simplicity, how easy it is to create a dashboard from different information systems. We are trying to get these organizations to work with the architecture. This should allow these organizations if there is a new product or a new piece of software that is introduced to be able to handle operations themselves. For example, being able to attach the new product to a Power Bl, create a connector, or create interactive information exchange between these two or more different information systems. Standardization and simplicity, are key features.
The solution can integrate well if there is a connector. It will integrate perfectly with the Office 365 suite and Workspace 365.
What needs improvement?
Indicating what areas need improvement in this solution is a difficult question because the organizations that I am working for are really new in this area. However, an even better more simple interface, or perhaps an extension of a connector app store solution, would be helpful. For example, if your organization, has an electronic client dossier and you want to connect that information system in real-time towards Power BI, you just go to the app store and see if there is an ONS connector, introduce it, set it up, and go from there.
In an upcoming release, it would be beneficial to have the ability to have dashboards on mobile devices to receive a better experience for the user.
For how long have I used the solution?
I have been using the solution for approximately five years.
What do I think about the stability of the solution?
This solution is reliable. You have to be aware that you are solely depending on an internet connection. The stability is more about the resilience and reliability of the stability of the network rather than the solution itself.
What do I think about the scalability of the solution?
We have not tried to expand the solution into a very large extension because it is a rather small organization that I am working for. The Azure platform where Power BI is running on is expandable to whatever you like.
We have many organizations using this solution. The care organization I am working for has three customers using it. I am also working as an associate with another company and they have multiple organizations that are working with these solutions. My estimate would be approximately 15 organizations that are working with this solution.
We have plans to increase usage, but these organizations are all at the starting point. This is a strategic solution to improve their processes and business continuity. It is a conservative environment, every change is really hard. It is really stressful to get changes done and it will take some time. This solution changes the way in which work is done, it will take up to three to four years to be widely adopted.
How are customer service and technical support?
If I ever have to do call Microsoft support, they are really supportive. For instance, on the Office 365 suite, I had an issue and I received a call back the next day by somebody in the United States. They walked me through the issue and they resolved it within a few hours. They have service-level agreements to attend to and there is good monitoring to see what the status is, the support was really good.
How was the initial setup?
In the initial setup, to make it really easy I have, for instance, just a plain Excel sheet retrieving information in and one information system which brings in live data giving you a good starting point. It is not a really hard setup, to do it is quite straightforward. In the Netherlands, there are some major players concerning electronic client dossiers and electronic patient dossiers. Once you go through the complexity once you can then re-use it for a different customer.
The deployment just takes approximately two hours. It is the testing and the acceptance, and what to get out of the product, that is going to take a longer period of time. This could take up to a couple of weeks to a couple of months.
What's my experience with pricing, setup cost, and licensing?
The type of license depends on what you want. This is a perpetual and monthly license, similar to Office 365.
My company pays for the license and I am not sure about the price. Sometimes my company wants to have a micro business case study to see if it is an actual benefit for us to purchase. It is a strategic solution and we have to make sure that the organization understands this is going to save them money in the long run.
What other advice do I have?
My advice to those wanting to implement this solution would be to "Think big and act small." See what is up ahead. One of the organizations that I am working for, the big picture is population health management. We are not going to start with that, we are going to start to improve one small process, which is a cumbersome process that is been difficult for many years. That is the process that we are going to make transparent towards the organization, to see where the bottlenecks could be or are, and improve that process.
We want the user experience to improve and that the amount of time you can save is monitored, which can be used for other care processes. Start with a cumbersome problem, resolve them first. You can actually tell within the organization, if the solution is already working, not on the larger scale, but on the small scale. Once you start seeing these results move on to the next problem.
The solution is secure. However, the organization has to be aware that if you use the security by default, the security is there. It has security by design. It is not the optimal security, I would always recommend that organizations use multi-factor authentication for an additional security layer. Additionally, if possible, have a next-generation firewall within their network in use or, if not, start implementing that if they are planning to move forward into an outsource Azure platform-based eco landscape.
I rate Microsoft Azure Synapse Analytics an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Consulting, Technology Services at a financial services firm with 1,001-5,000 employees
Easy to scale out and scale down services and relatively straightforward to install, but needs Managed VNet and more compatibility with SQL Server
Pros and Cons
- "The ability to scale out services on-demand and scale them down when they are not required is most valuable. You are in control of your expenditures, and you are also in control of the horsepower that you need. That's a major advantage."
- "The major challenge that we're seeing with Azure Synapse is around security concerns. The way it is working right now, it has Managed VNet by Microsoft option, similar to the implementation of Azure Databricks, which may pose a concern for financial institutions. For managed environments, the banks have very strict policies around data being onboarded to those environments. For some confidential applications, the banks have the policy to encrypt it with their own key, so it is sort of like Bring Your Own Key, but it is not possible to manage the resources with Microsoft or Databricks, which is probably the major challenge with Azure Synapse. There should be more compatibility with SQL Server. It should be easier to migrate solutions between different environments because right now, it is not really competitive. It is not like you can go and install SQL Database in some other environment. You will have to go through some migration projects, which probably is one of the major showstoppers for any bank. When they consider Synapse, they not only consider the investment in the actual service; they also consider the cost of the migration process. When you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration."
What is our primary use case?
We mostly provide cloud data warehousing platforms for major banks in Canada. What we're trying to do is to create a standard platform environment that is compliant with the regulatory requirements imposed by the government and financial overseeing institutions for the banks. We help them to onboard the lines of business to these platforms and migrate the existing workloads to the cloud platforms.
What is most valuable?
The ability to scale out services on-demand and scale them down when they are not required is most valuable. You are in control of your expenditures, and you are also in control of the horsepower that you need. That's a major advantage.
What needs improvement?
The major challenge that we're seeing with Azure Synapse is around security concerns. The way it is working right now, it has Managed VNet by Microsoft option, similar to the implementation of Azure Databricks, which may pose a concern for financial institutions. For managed environments, the banks have very strict policies around data being onboarded to those environments. For some confidential applications, the banks have the policy to encrypt it with their own key, so it is sort of like Bring Your Own Key, but it is not possible to manage the resources with Microsoft or Databricks, which is probably the major challenge with Azure Synapse.
There should be more compatibility with SQL Server. It should be easier to migrate solutions between different environments because right now, it is not really competitive. It is not like you can go and install SQL Database in some other environment. You will have to go through some migration projects, which probably is one of the major showstoppers for any bank. When they consider Synapse, they not only consider the investment in the actual service; they also consider the cost of the migration process.
When you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
Generally, it is stable. We all heard about the Active Directory issue earlier this week, but it was not related to Synapse. It was related to the Azure platform.
What do I think about the scalability of the solution?
Its scalability is good. The only thing is that when you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration.
How are customer service and technical support?
We're working with banks, and they have great support because Microsoft has multiple representatives closely monitoring each account. Whenever there is an issue, they're being proactive. They're making a lot of money out of it. Most of the banks, on average, spend between 30 to 50 million a year on Azure. They're pretty large accounts, and Microsoft has dedicated people supporting everything related to Azure.
Which solution did I use previously and why did I switch?
We deliver platforms to different banks. Some of the banks go with Synapse, and some of the banks go with Snowflake. Overall, these are two major alternatives available right now.
There are multiple differences in terms of the support of different workloads. When one of the banks made a decision to go with Snowflake, the major reason for it was the support for the multi-cloud environment. The major pro of Synapse is the service, and the major con is that when you decide to move out of Synapse, you would have to rewrite the entire thing, whereas, with Snowflake, it would be just simple migration to different cloud providers.
How was the initial setup?
It is relatively straightforward as long as you understand what you're doing.
What about the implementation team?
You don't really need to maintain it. That's the entire point of the cloud. You pay for it to be maintained.
We do deal with monitoring and other similar things, but most of the activities are automated. Overall, it doesn't require a lot of labor around it. We're delivering the platform as infrastructure as a cloud, so everything is going through the pipeline.
What's my experience with pricing, setup cost, and licensing?
It goes by the usage, and there are some limits. Synapse goes by particular pricing, and it is expensive. Both Azure Synapse Analytics and Snowflake are pretty expensive. They don't have standard pricing. They deal with each customer differently.
What other advice do I have?
For working with Synapse, you need to have an understanding and knowledge of the product to take full advantage of it. Synapse has a lot of features in terms of scalability, such as resource management, distribution, and partitioning. There are a lot of things that you need to consider when you go for it. It is not a simple database that you put in there, and it is running itself.
I would rate Microsoft Azure Synapse Analytics a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
STI Data Leader at grupo gtd
Stable and user-friendly but technical support needs improvement
Pros and Cons
- "The useability, the user interface, is very user-friendly."
- "The initial setup is complex."
What is most valuable?
The stability of the solution is pretty good. It's one of the solution's most valuable aspects.
The useability, the user interface, is very user-friendly.
What needs improvement?
The solution needs to improve its integration capabilities. It needs better integration with SQL and other databases.
The initial setup is complex.
The product needs to implement more machine learning and artificial intelligence.
If they had more IoT and streaming capabilities, it would be helpful.
The product could use more analytics tools.
It would be helpful if we could use the product with less coding.
What do I think about the stability of the solution?
Normally, the solution is quite stable. The performance is pretty good. We don't regularly deal with issues. It doesn't crash or freeze, and I can't recall any bugs or glitches.
What do I think about the scalability of the solution?
The solution can scale, however, it is expensive to do so. If a company wants to expand, it will have to pay. Therefore, they should be prepared for that.
Currently, we have about 200 people using the solution.
How are customer service and technical support?
I don't have a direct relationship with the technical support when I have a problem. They aren't very good. We aren't satisfied with the level of support we get.
How was the initial setup?
The initial setup is not too straightforward. It's rather complex. We had to get some outside assistance.
The deployment process took us about three months. It was a while.
What about the implementation team?
We hired a consultant to help us with the implementation of the solution.
What was our ROI?
I don't have exact KPIs on this, however, I need to improve the sizing in order to improve our ROI.
What's my experience with pricing, setup cost, and licensing?
The is a monthly licensing fee. I can't speak to how much we actually pay, however.
There is just one fee. You do not have any more costs over and above that.
Which other solutions did I evaluate?
While we didn't previously evaluate other options, in 2021, we need to explore the other solutions. I intend to look at the Amazon and Google Cloud platforms as other options.
What other advice do I have?
We are both partners and end-users of the product. We use it internally and we use it with some of our clients.
I would caution new users that there is one parameter they need to watch carefully. That is the size of the data warehouse. If you don't configure this parameter to be as small as possible, your costs will be quite high.
I would rate the solution at a seven out of ten. It's a stable platform, however, the price model is questionable in comparison to Amazon and Google and the contact with support is a problem for me.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Provides a lot of design options, is very interactive and flexible
Pros and Cons
- "Very interactive and provides flexibility."
- "Documentation could be improved."
What is our primary use case?
We're using this solution for general data integration. We are customers of Microsoft Azure Synapse Analytics and I'm a data specialist.
What is most valuable?
I like the solution because it's very interactive and provides flexibility. It's mostly a drag-and-drop procedure. It also provides a lot of design choices.
What needs improvement?
We've only recently starting testing this solution and it would be helpful if the documentation was better or if the company could provide some kind of presentation to help us understand how the tool works and what's required to optimize use of the solution.
For how long have I used the solution?
We've been testing this solution for a couple of months.
What do I think about the stability of the solution?
I haven't seen any issues with stability or scalability. We have an infrastructure team of around 40 people.
What's my experience with pricing, setup cost, and licensing?
The company chose Synapse Analytics because the price is fair and I understand it's cheaper than Snowflake.
Which other solutions did I evaluate?
We're also hoping to evaluate Snowflake which is an advanced version of both Azure and AWS together. Snowflake has advantages, especially in terms of scalability which can also be implemented separately at the storage level and also at the computer level.
What other advice do I have?
I think Synapse Analytics is definitely better than the traditional high solution data solutions that we've previously used. It's definitely worth considering and I haven't come across anything negative, only advantages for now.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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