The use case depends on different things. For example, for banking, it would be risk management, fraud, and anti-money laundering. For retail, it would be an omnichannel customer experience. For sales, it could be upsell, cross-sell, retention. It's different for every industry.
Senior manager at Accenture
Reliable, expandable, and easy to set up
Pros and Cons
- "It's scalable; you can scale up and scale down."
- "The solution is like a marketplace in that it's easy to consume; it's scalable, you can scale up and scale down, and the standard things that you see from any cloud perspective make it very attractive."
- "We'd, of course, always like to pay less for the service if we can."
What is our primary use case?
What is most valuable?
The solution is like a marketplace in that it's easy to consume.
It's scalable; you can scale up and scale down.
The standard things that you see from any cloud perspective make it very attractive.
It is easy to set up.
What needs improvement?
We'd, of course, always like to pay less for the service if we can.
For how long have I used the solution?
I've been using the solution for a few years.
Buyer's Guide
Microsoft Azure Synapse Analytics
August 2026
Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
912,818 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
I work for Accenture, so there are hundreds and thousands of customers on Microsoft.
The solution scales very well. You can scale up or down as required. It's very easy.
How are customer service and support?
I don't really interact with technical support, so I can't really comment on their level of service.
How was the initial setup?
I don't think it's very complex to implement. We have our own expertise. We have our own IPs to set it up and therefore it's not really complex. It takes a week to ten days to have everything up and running.
Typically, a pool of six or seven people should be good enough in terms of handling deployment and maintenance. Usually, it's comprised of a mix of managers, admins, engineers, and/or developers.
What was our ROI?
Maybe it takes over a period of two or three years to see an ROI of maybe 50% to 70%.
What's my experience with pricing, setup cost, and licensing?
I don't deal with the licensing aspect of the solution.
What other advice do I have?
I'd recommend this solution to other users.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Cloud Solution Development Manager at Stryker Corporation
No competitors provide the entire solution to one place
Pros and Cons
- "I like SQL post, which is for storage and distributed computing. Another good feature is the copy activity."
- "Scalability is built in; if you're working with a terabyte of data on one day, you can go up to a petabyte the next day, so there's no need to worry about scalability in terms of performance."
- "Synapse Analytics needs to develop an automation framework because now you have to build a cache yourself. You have to build a pipeline in WhereScape, which does end-to-end pipeline automation well. Microsoft should come up with a framework to save people time. If they developed a tool like WhereScape, it would dramatically reduce development time."
- "Synapse Analytics needs to develop an automation framework because now you have to build a cache yourself."
What is our primary use case?
Our data is available on-premises, so we are extracting the data from our private on-premises servers and Azure databases.
What is most valuable?
I like SQL post, which is for storage and distributed computing. Another good feature is the copy activity.
What needs improvement?
Synapse Analytics needs to develop an automation framework because now you have to build a cache yourself. You have to build a pipeline in WhereScape, which does end-to-end pipeline automation well.
Microsoft should come up with a framework to save people time. If they developed a tool like WhereScape, it would dramatically reduce development time.
I'm waiting for Microsoft to implement a feature that automatically detects and processes the copy activity. That feature is available in Databricks, but I hope they will add it to Synapse Analytics' data factory integration run-time.
For how long have I used the solution?
I've been using Synapse Analytics for two or three years.
What do I think about the stability of the solution?
Synapse Analytics is stable because the scope is so broad. Anything you do in it is like 1 percent of the total solution.
What do I think about the scalability of the solution?
Scalability is built in. You don't need to do anything. If you're working with a terabyte of data on one day, you can go up to a petabyte the next day. There's no need to worry about scalability in terms of performance.
How are customer service and support?
Azure support is excellent.
How was the initial setup?
Installation is simple. I handled the installation alone, and we performed the entire deployment in DevOps. You need at least a five-person team to manage and maintain the solution
What about the implementation team?
There's no consultant involved in this as far as the platform architecture is concerned because I own that architecture end to end.
What's my experience with pricing, setup cost, and licensing?
Our license is about $5,000 per month, but it's $5,000 to $10,000 per month when you factor in services and everything else.
What other advice do I have?
I rate Azure Synapse Analytics eight out of 10. No competitors provide the entire solution to one place like Synapse. For example, a database just focuses moving and manipulating data, etc. But Synapse is like an all-inclusive workspace.
I advise other people to go with Databricks Notebook if you need a computation engine. It has a solid SQL storage procedure.
Suppose you are dealing with complex transformation logic and manipulation of run-time data flows. In that case, it's better to use Databricks than any Microsoft ADF. DataBricks looks more promising in terms of computing in memory, so we integrated Databricks in Synapse.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft Azure Synapse Analytics
August 2026
Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
912,818 professionals have used our research since 2012.
General Manager at itcinfotech
Flexible and simple to set up but the cost is a bit high
Pros and Cons
- "The initial setup is very simple."
- "The solution offers great flexibility and the resource availability is quite good."
- "The only concern for us is the cost part. When it comes to the implementation and the support and maintenance, we see high-cost implications."
What is most valuable?
The solution offers great flexibility and the resource availability is quite good. It's abundant in the market.
The initial setup is very simple.
What needs improvement?
The only concern for us is the cost part. When it comes to the implementation and the support and maintenance, we see high-cost implications.
Of course, it varies from use case to use case. Before we get into the implementation part, we have to validate the pros and cons of the architectural components as part of the design and development. Once that's clear, then we'll go for implementation. We might get into technical glitches, however, there are multiple ways to work around them by putting in the right architectural component, which can solve the problem. There is always a workaround.
We've had a couple of interactive sessions with Microsoft already. We have already recommended that they need to strengthen their presence in the data governance part, the data quality part, and then the metadata management, for example, data lineage. We need more data governance to give the flexibility to handle these data quality issues.
It would be great if they update their data features.
For how long have I used the solution?
We have been working with the solution for the past one and a half years.
What do I think about the stability of the solution?
The solution is mostly stable, however, we do experience glitches here and there. We do have solutions that ultimately correct the issue.
What do I think about the scalability of the solution?
Azure cloud is very scalable and allows this product to scale as well. We can scale horizontally and vertically.
How are customer service and support?
Technical support is so far, pretty good. It's solving the problem now. Some other clouds are coming in, such as AWS or Google Cloud. They'll eventually be much more competitive in terms of comparatively.
Which solution did I use previously and why did I switch?
We have used hybrid architecture also. We used the storage part and we have used Snowflake also. Everything is available in one place so that the connectivity issues are solved and you get one component talking to everything.
How was the initial setup?
It's a very simple setup. it's not overly difficult at all.
In terms of maintenance, it depends on the scope of coverage and other things. If it is a 24 by 7, we need a set of 14. Depending upon the service coverage and scope coverage, you'll need a certain amount of people. Even that depends upon the scope of the work also. Does the setup require monitoring, for example, or enhancements? Basically, it depends upon the type of contact, and what we get into the AMS projects in terms of the team composition.
What other advice do I have?
While we do not have a business relationship with Azure, we are trying to become partners.
Most of our implementations happen on Azure itself. Wherever we go, we take the solutions and we go to the other customers and we propose them. We tend to recommend this solution.
I'd rate the solution seven out of ten. There is a scope for improvement. Eventually, as they come across different case by case, they'll enhance things. Currently, what I see here is the data governance part is missing here from a development life cycle point of view.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Database Administrator at Summa Health System
Beneficial real-time analytics, simple setup, and useful tutorials
Pros and Cons
- "I have not used the technical support from Microsoft Azure Synapse Analytics, but I worked with the developers at Microsoft who were top-notch."
- "Microsoft Azure Synapse Analytics will scale automatically behind the scenes, which is one of its main powerful features."
- "Microsoft Azure Synapse Analytics could improve its compatibility with Visual Studio. One of the challenges for people moving from an on-premise to a cloud solution, such as Microsoft Azure Synapse Analytics, is that you're constantly working in a browser. There are people that have been working for decades on desktop applications. For them to start working in a browser, it's quite a change. Allowing people to work and do their work inside Visual Studio than in the browser, would be a large advantage."
- "Microsoft Azure Synapse Analytics could improve its compatibility with Visual Studio."
What is our primary use case?
Microsoft Azure Synapse Analytics differs from the old traditional on-premise business intelligence operations, where it's set up to do real-time analytics. For example, with IoT devices. Instead of having patients come to the hospital and do their operations, the hospitals will give patients an IoT device and you can monitor the patients in real-time using Microsoft Azure Synapse Analytics.
The point of the solution is to integrate the business into the analytics or vice versa. In the hospital example above, traditionally analytics is to tell us what happened. We look at reports to see what has happened. Microsoft Azure Synapse Analytics puts us more on the spot by telling us what's going to happen. Rather than what did just happen.
What needs improvement?
Microsoft Azure Synapse Analytics could improve its compatibility with Visual Studio. One of the challenges for people moving from an on-premise to a cloud solution, such as Microsoft Azure Synapse Analytics, is that you're constantly working in a browser. There are people that have been working for decades on desktop applications. For them to start working in a browser, it's quite a change. Allowing people to work and do their work inside Visual Studio than in the browser, would be a large advantage.
For how long have I used the solution?
I have been using Microsoft Azure Synapse Analytics for approximately one year.
What do I think about the scalability of the solution?
Microsoft Azure Synapse Analytics is created out-of-the-box to be scalable. That was always the struggle of Analytics and BI Teams you had to spend $2 million to receive the server with RAM and disk space needed to use this type of solution. Microsoft Azure Synapse Analytics will scale automatically behind the scenes. Which is one of its main powerful features.
We have many people using the solution. The data engineer, who is moving data around and brings data in. The data scientist and the IoT developer. There are different areas in Microsoft Azure Synapse Analytics for each role.
How are customer service and support?
I have not used the technical support from Microsoft Azure Synapse Analytics, but I worked with the developers at Microsoft who were top-notch.
In my proof of concept project, I would simply email Microsoft directly and they were really responsive. The ticketing system on the Azure platform is very good. You just click open ticket, and they will get back to you quickly.
There are not many books on Microsoft Azure Synapse Analytics but there are tutorials and all that information online. However, the tutorials on Microsoft's site are enough to get you started.
How was the initial setup?
The setup of Microsoft Azure Synapse Analytics is different than anything we've used on-site. It is different from the Analysis Services five years ago. However, even though it's different, the setup is easy.
What about the implementation team?
One of the benefits of Microsoft Azure Synapse Analytics is that you shouldn't have to do any maintenance. It's all done behind the scenes. There is a serverless feature, where it'll expand and add RAM and add resources as needed. You have to be careful with the cost.
What's my experience with pricing, setup cost, and licensing?
There's no license required for Microsoft Azure Synapse Analytics. the model is more of a use-based system. You got to pay for computing power and disk storage. Everything has different units and is kept backed up. Microsoft Azure Synapse Analytics uses storage units(SU). This is how everything's computed for cost.
What other advice do I have?
My advice to those wanting to use this solution is to start small to get an understanding of how it operates.
I rate Microsoft Azure Synapse Analytics a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President of Technology at Park Avenue Finance
Helps users manage analytical tasks but needs to improve in the area of data management
Pros and Cons
- "I love the way all the application resources from Microsoft can synchronize, help me with a lot of stuff, and reduce the time or hour of having maybe a resource for an hour a day while also being able to use artificial intelligence."
- "In our company, we always want to improve our data management, including how to manage structured and unstructured data."
What is our primary use case?
I use the solution in my company for graphs. We need graphs for some resources on Office 365. We also do a lot of stuff with other applications, specifically third-party applications. In Microsoft Azure Synapse Analytics, we use pipelines to manage the data from third-party applications.
What is most valuable?
I love the way Microsoft Azure Synapse Analytics works, and I can also manage Microsoft Fabric. I can gather all the information using Microsoft Azure Synapse Analytics on Microsoft Fabric, including areas revolving around reporting using Microsoft Power BI. I love the way all the application resources from Microsoft can synchronize, help me with a lot of stuff, and reduce the time or hour of having maybe a resource for an hour a day while also being able to use artificial intelligence.
What needs improvement?
In our company, we always want to improve our data management, including how to manage structured and unstructured data. Every day, we need to do a lot of stuff because we are a bank. We have reports from user accounts and client accounts. Eventually, I want to use machine learning bots, maybe since they can help our company.
For how long have I used the solution?
I have experience with Microsoft Azure Synapse Analytics.
What do I think about the stability of the solution?
I am good with the tool's stability part. For stability, I would prefer Microsoft Azure Synapse Analytics over other tools. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a seven to eight out of ten.
How are customer service and support?
I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
To be able to manage the product's initial setup phase, I believe that you have to know a little bit of networking. On a scale of one to ten, if ten is the easiest, I rate the setup phase as a five or six.
Three people can deploy the solution. A developer, an administrator, and I, the vice president of technology, can deploy the tool.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
The tool's on-demand query capabilities help enhance our analytical tasks. I like the way the tool works, as I have people doing queries and an analyst doing a lot of stuff in the product. I love the way that we can manage Microsoft Azure Synapse Analytics.
One person can maintain the tool.
I rate the tool a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Database Administration at Avantica
Easy-to-use product with a straightforward setup process
Pros and Cons
- "The initial setup process is straightforward."
- "One potential area for improvement could be the availability of an on-premises data lake implementation, as the product is currently only implemented in a cloud environment."
What is most valuable?
The product is easy to use.
What needs improvement?
One potential area for improvement could be the availability of an on-premises data lake implementation, as the product is currently only implemented in a cloud environment.
Additionally, the possibility of integrating data from multiple sources could be beneficial.
For how long have I used the solution?
We have used Microsoft Azure Synapse Analytics for approximately three months.
What do I think about the scalability of the solution?
The platform's scalability is similar to that of SQL databases. It requires developing components, implementing services, and performing other related tasks.
How was the initial setup?
The initial setup process is straightforward.
What other advice do I have?
My advice would be to remain open to learning new things, particularly because working with Synapse Analytics requires a shift in mindset from traditional tools like SQL Management Studio to newer tools and approaches.
I rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Architect at a financial services firm with 10,001+ employees
Works efficiently for data monitoring purposes, but its error messaging process needs improvement
Pros and Cons
- "It is a fantastic product; we are satisfied with its features and performance."
- "We encountered data processing and transformation issues while working with Apache Spark languages for the product."
What needs improvement?
We encountered data processing and transformation issues while working with Apache Spark languages for the product. This particular area needs improvement.
The product's error messaging could be friendlier. Additionally, the monitoring process using Azure ML SDK and Python should depend on the data for the results. Along with the documentation, they should provide essential training for proficiency in CLI. It will help in better monitoring.
For how long have I used the solution?
We have been using Microsoft Azure Synapse Analytics for two years.
What's my experience with pricing, setup cost, and licensing?
The product is expensive.
What other advice do I have?
I rate Microsoft Azure Synapse Analytics a seven out of ten. It is a fantastic product; we are satisfied with its features and performance. However, there could be more information available about the platform.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Efficiently integrates at multiple places
Pros and Cons
- "The best thing about it is that it has integration at multiple places. It can talk to more than 90 types of data sources, which is one good thing about it."
- "From an infrastructure standpoint, I believe it can be more secure in terms of availability."
What is our primary use case?
We have implemented it for two solutions - data warehousing and BI Synapse (Business Intelligence). We also use it for merchandising, where based on our booking patterns, Synapse is used to analyze and target customers with more products. We use it for virtualizing, and BI is for analyzing business strategies.
What is most valuable?
The best thing about it is that it has integration at multiple places. It can talk to more than 90 types of data sources, which is one good thing about it.
What needs improvement?
There are some limitations based on the fact that it is a new platform. Some of our users have recommended switching to a different platform they are more familiar with. However, from an infrastructure standpoint, I believe it can be more secure in terms of availability.
Currently, even though we have locked down public access, the Synapse can still be viewed with the URL without VPN access. It only allows viewing the configuration and not any sensitive data or pipelines. We are working with Microsoft to address this issue, but it seems like they have recommended that it be open, and there is currently no solution. Perhaps there will be improvements in other aspects in the future.
For how long have I used the solution?
We have been implementing and working with it for about a year now.
What do I think about the stability of the solution?
It's quite stable. So far, we haven't experienced any failures. If any failures occur, it will be due to the type of data or changes in it. But apart from that, the pipeline runs fine. We are getting our data reports that the team runs from Power BI. So everything seems to be stable so far.
How are customer service and support?
We are premium customers. So, we have access to their top-tier team. I can say it's pretty good.
How would you rate customer service and support?
Positive
How was the initial setup?
It was very complex, but we have grown out of it now. We have at least six environments only on Synapse.
What other advice do I have?
This is the first solution that we are trying out. But if we plan to compare it with another solution called Snowflake, it will open up more dimensions for our thoughts to work.
However, based on what we have achieved so far, I can rate it as an eight out of ten overall.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager, Global Network Development at a comms service provider with 10,001+ employees
Scales well, has a wide range of features, and is easy to set up
Pros and Cons
- "It's feature-rich. It has a wide range of features."
- "It's stable, but its stability could be better. However, we understand that it's in production, and new features are getting added and upgraded, so you do get hiccups sometimes."
What is our primary use case?
It's used for business case analysis and bandwidth utilization, etc.
We are using its latest version.
What is most valuable?
It's feature-rich. It has a wide range of features.
What needs improvement?
It's stable, but its stability could be better. However, we understand that it's in production, and new features are getting added and upgraded, so you do get hiccups sometimes.
For how long have I used the solution?
I've been using this solution for more than four years.
What do I think about the stability of the solution?
It's quite stable. I'd rate it an eight out of ten in terms of stability. There are very few outages or errors during the configuration.
What do I think about the scalability of the solution?
It's scalable. I'd rate it an eight out of ten in terms of scalability. Our clients are enterprises.
How are customer service and support?
I haven't contacted them, but it should be fairly good. I haven't had many issues with it.
How was the initial setup?
I'd rate it a nine out of ten in terms of the setup. It has a GUI, which is awesome. Its deployment duration varies based on the case to case. We have quite a few SMEs for deployment.
It doesn't require many people for maintenance.
What other advice do I have?
It has been good so far. I'd recommend it to others. I'd rate it an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Linux Platform System Administrator at a healthcare company with 10,001+ employees
Useful for large data, scalable, and high availability
Pros and Cons
- "The most valuable aspect of this Microsoft Azure Synapse Analytics is its consolidation of technical support from Microsoft, and its ability to securely host large quantities of data within the cloud environment. The overall ability to manage and maintain Big Data within the cloud provides a heightened level of efficiency, reliability, and support from Microsoft. This results in a superior user experience and an increased level of value for the end user."
- "There may be some challenges in terms of connecting with Virtual Networks (VNETs) to Microsoft Azure Synapse Analytics."
What is most valuable?
The most valuable aspect of this Microsoft Azure Synapse Analytics is its consolidation of technical support from Microsoft, and its ability to securely host large quantities of data within the cloud environment. The overall ability to manage and maintain Big Data within the cloud provides a heightened level of efficiency, reliability, and support from Microsoft. This results in a superior user experience and an increased level of value for the end user.
What needs improvement?
There may be some challenges in terms of connecting with Virtual Networks (VNETs) to Microsoft Azure Synapse Analytics.
For how long have I used the solution?
I have been using Microsoft Azure Synapse Analytics for approximately one year.
What do I think about the stability of the solution?
The stability of Microsoft Azure Synapse Analytics is great. It offers a high level of performance.
What do I think about the scalability of the solution?
The scalability of Microsoft Azure Synapse Analytics is good.
How are customer service and support?
The support from Microsoft Azure Synapse Analytics is excellent.
How was the initial setup?
There is a steep learning curve to do the implementation.
I rate the initial setup of Microsoft Azure Synapse Analytics a seven out of ten.
What other advice do I have?
The entire Microsoft Azure ecosystem is well connected and Microsoft has done well with the features.
My advice to others is to try out the solution, do your homework and research, and set up a POC environment.
I rate Microsoft Azure Synapse Analytics an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: August 2026
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