The Service Level Management (SLM) rules engine stands out due to its flexibility and customization capabilities, making it an invaluable tool for tailoring processes to our specific needs. The ease of maintenance provided by the presentation layer also significantly enhances our workflow efficiency.

I wouldn't rate ManageEngine Applications Manager at the top. I rate products like Dynatrace and AppDynamics high in terms of rating. ManageEngine is an okay product for SMB-type customers, which includes small to medium businesses. It offers some APM features but is not as expensive as some of its competitors' products.

ManageEngine is for incident management and monitoring. 

I am impressed with the tool's reporting feature which is simple. 

I used it extensively for a year, and prior to that, I was very comfortable.

What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors.

ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward.

I'd say that ITSM is a valuable feature, it complies with all the ITSM ITIL features in Pakistan. Our customers appreciate that ManageEngine sends regular updates, upgrading their software several times a year. 

I know that it has more than 30 monitoring features for particular services. I can monitor individual GMOs. I can monitor my own individually. Applications Manager has a service to monitor each and every specific feature in a server. These features are not available in other tools. With other monitoring tools, it will monitor the entire server, but not the applications that are running in it. Applications Manager specializes in monitoring the applications also along with several other parameters. That is why we use Applications Manager.

Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. 

This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature.

We have a very good and long relationship with ManageEngine support guys. They provide very good support for us.

The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard.

The most valuable feature of this solution is its ease of use.

All IT monitoring in one console (Server, Apps, and Business Service).
Applications Manager offers out-of-the-box monitoring support for 80+ applications and servers.

The most valuable features are:

• Takes care of all IT monitoring in one console: Server, apps and business services.
• Helps businesses ensure their revenue-critical applications meet end-user expectations.
• Offers out-of-the-box monitoring support for 80+ applications and servers.
• Allows you to monitor application servers, databases, web-servers, ERP systems, and physical & virtual servers.
• Provides end-user monitoring.
• Performs monitoring in agentless mode.

• APM insight monitoring
• SQL jobs monitoring

It's number one, as it does all that you need for monitoring, highly recommended. This is because Application Manager is super easy to use. It was exceptional for me because it an all-in-one solution.

The best option that is has is the option that allows you to enable monitoring RAID storage on a local ESXi server.

The most valuable feature is the ability to be able to monitor Kubernetes. We noticed to be able to monitor your Kubernetes, you have to do this by using the latest application manager. The service desk is useful for our customers.