I have been using Kore.ai for two years. My main use case for Kore.ai is to automate incoming emails.
Automation has simplified handling incoming emails and is saving significant time daily
Pros and Cons
- "Kore.ai has positively impacted my organization by simplifying the process of responding to emails and streamlining the workflow, saving me considerable time."
What is our primary use case?
What is most valuable?
The best features Kore.ai offers include an easy interface, which was facilitated by the effective training that I received. Kore.ai has positively impacted my organization by simplifying the process of responding to emails and streamlining the workflow, saving me considerable time.
What needs improvement?
Kore.ai works fine and does not need any improvement.
For how long have I used the solution?
I have been working in my current field for six years.
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What do I think about the stability of the solution?
Kore.ai is stable.
What do I think about the scalability of the solution?
The scalability of Kore.ai is good.
How are customer service and support?
Customer support for Kore.ai is good.
Which solution did I use previously and why did I switch?
Before choosing Kore.ai, I evaluated other options.
What was our ROI?
I have definitely seen a return on investment because I saved time.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was that everything was easy and straightforward.
What other advice do I have?
My advice to others looking into using Kore.ai is that it is a good system. I would rate this review 9 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 28, 2026
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Updated: April 2026
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