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reviewer1446381 - PeerSpot reviewer
Network Administrator 2 at a financial services firm with 501-1,000 employees
Real User
Nov 5, 2020
Allows for the growth of other virtual services with no issues at all
Pros and Cons
  • "The feature that allows us to easily disconnect a server when we need and bring back online is the most valuable. It's a click of a button. This allows us to keep all systems up. We can then run updates, perform reboots whatever we need to one of the servers without taking production down."
  • "If I had to change something it would maybe be to have a little better reporting graphics that show more details in the reporting. It seems to be a little small in the graphic, and I'm not sure if possible but maybe a GUI page that one can use to monitor if any server goes down."

What is our primary use case?

We use it to load balance our ADFS serves. We also have it set up at our DR location when we need to switch over to DR. We have it set up and just flip the server over and since we have it set up at DR, once the IPs are swapped to the new DR IP range it picks up and starts working in our DR location.

We also use it for our main application. We have multiple app servers that people log on to which allows us to keep the logins spread out among the servers. And if we need to take one down we can force the user to one server. 

How has it helped my organization?

It was a total mess using the Windows Load balancer, it was not easy to work with. Switching to Kemp has made our lives so much easier. We can now swap machines and users around based on the needs if something goes up and or down. We are allowed to take machines up and down as we please. We can also take machines to DR and use the same thing at our DR location. It has improved our DR and emergency issues and almost eliminated it. It's hard to believe we can cut it down to almost no time. Kemp has made it so much easier. I would recommend it. 

What is most valuable?

The feature that allows us to easily disconnect a server when we need and bring back online is the most valuable. It's a click of a button. This allows us to keep all systems up. We can then run updates, perform reboots whatever we need to one of the servers without taking production down.

In the old days, we had to kill both servers and reboot only at a certain time. Now, we can do it as we please, and when the server comes back up, we check to see if the green button shows and we move onto the next. This feature allows us to do work and keep things running.

What needs improvement?

It works well, we really can't think of anything to make it easier They have templates that you can import that do most of the work for you anyways.

If I had to change something it would maybe be to have a little better reporting graphics that show more details in the reporting. It seems to be a little small in the graphic, and I'm not sure if possible but maybe a GUI page that one can use to monitor if any server goes down. And not sure a full login, so we can login to another page if something happens. Besides better GUI things i'm not sure. 

Buyer's Guide
Kemp LoadMaster
December 2025
Learn what your peers think about Kemp LoadMaster. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.

For how long have I used the solution?

We have had it for about 3+ years.

What do I think about the stability of the solution?

They run with no issues, the only time we had issues was when the user rebooted by accident. The product runs with little overhead to servers. 

What do I think about the scalability of the solution?

Allows for the growth of other virtual services with no issues at all.

How are customer service and support?

Anytime we have issues they are quick to respond and we are giving a tech that knows the answer. We are not handed off to level 1 and then level 2 two days later. They know their stuff from the get-go. 

Which solution did I use previously and why did I switch?

Microsoft LB and was recommended by a Vendor we used for a project. 

How was the initial setup?

The setup was straightforward, support was a dream to work with.

What about the implementation team?

Kemp PS helped and they were amazing, 

What was our ROI?

Not sure about exact numbers but the time and effort we don't spend dealing with it, makes up for it. 

What's my experience with pricing, setup cost, and licensing?

You won't need anything they offer great support and licensing was super easy. 

Which other solutions did I evaluate?

The only thing we evaluated was what level we needed for our needs. 


What other advice do I have?

I recommend Kemp to all, product works great and makes jobs easier. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1446387 - PeerSpot reviewer
System Administrator at a computer software company with 11-50 employees
Real User
Nov 5, 2020
Enabled us to become more reliable and have less downtime
Pros and Cons
  • "Persistence is very valuable. This holds the connection information of the source and that connection is important to RDP and our APO calls. The connection has to be persisted to the original source to operate properly. We also use the subsections for sub-services to create services inside our services for our API resources, this is most awesome. We would not be able to do this without Kemp and offer this type of sub-service to route based on an API instance. It routes the traffic properly based on the sub-service type."
  • "I would like to see more automation and control of overactive and inactive resources. If I could schedule these around our updates then it would be all automated. I would like to set up an automated script to coincide with the scripts I use to update resources and servers."

What is our primary use case?

We use Kemp to balance the load of connections to various places. We have IIS, RDP, API, gateway servers, and objects that get over 5000 connections that are balanced with Kemp. 

We have had very good success at getting this working properly and doing exactly what we need. We need to balance resources and utilize the Kemp Loadmaster to organize the servers and resources to keep them operating at an optimal level. RDP and Gateway servers are 99.99% uptime so having Kemp in the middle makes that an easy transition if there is an outage or server error.

How has it helped my organization?

We used to manually balance the load and we overallocated resources to account for this situation. Since we started using Kemp, we have become more reliable and have less downtime. We also have the added resources back now that we can allocate the precise need. There is another added bonus, we can have rolling updates because we can balance the load and update inactive servers or resources.

We have had our uptime guarantee enhanced because of the Kemp tools and resources. The load that our servers can handle has been minimized and resources have been restored.  

What is most valuable?

Persistence is very valuable. This holds the connection information of the source and that connection is important to RDP and our APO calls. The connection has to be persisted to the original source to operate properly. We also use the subsections for sub-services to create services inside our services for our API resources, this is most awesome. We would not be able to do this without Kemp and offer this type of sub-service to route based on an API instance. It routes the traffic properly based on the sub-service type. 

What needs improvement?

I would like to see more automation and control of overactive and inactive resources. If I could schedule these around our updates then it would be all automated. I would like to set up an automated script to coincide with the scripts I use to update resources and servers. If I update a server on Wednesday then I would use Kemp to automate the server being taken out of service before and then put back into service after. That could streamline the whole update process and it should do some simple checks and tests to make sure the server or resource is reliable and able to be reached. 

For how long have I used the solution?

We have been using Kemp for about five years now. 

What do I think about the stability of the solution?

I have only had one issue in five years, so I would say the stability is impeccable. 

What do I think about the scalability of the solution?

It scales for everything we have grown to need and more so far! 

How are customer service and technical support?

Kemp has the best customer service of all the vendors we use. 

Which solution did I use previously and why did I switch?

We used DNS Round-robin and some manual intervention but it was unreliable and very time-consuming. 

How was the initial setup?

I had support walk me through the setup. They happily helped me before I was even a client. They set up the first service with me and I had it in production that same day! 

What about the implementation team?

I implemented this myself. It is turn key ready with various templates that are plug and play. 

What was our ROI?

We have saved on man-hours from the manual intervention we used to do as well as the resources we saved from right-sizing our resources that we could then use in other areas. 

The return is triple what we invest. 

What's my experience with pricing, setup cost, and licensing?

I would advise them to take advantage of the trials and support. Use the support to set it up exactly the way you want and see how much actually need to pay for. 

Which other solutions did I evaluate?

I looked at Barracuda but the support was terrible and so I went with Kemp and am so glad I did. The support has been stellar. 

What other advice do I have?

Go with Kemp, you will thank me later. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Kemp LoadMaster
December 2025
Learn what your peers think about Kemp LoadMaster. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.
reviewer1443177 - PeerSpot reviewer
Network and System Administrator at a healthcare company with 11-50 employees
Real User
Nov 3, 2020
Improved uptime and security for our Exchange servers, and the support is great
Pros and Cons
    • "In the web interface, there are a lot of settings in the different menus and it would be helpful if there were an interactive help system or tooltips to help the administrators find and configure the right settings."

    What is our primary use case?

    Our company e-mail and mobile communication system, which is based on Exchange Servers, needed load-balancing and security. After a few discussions with resellers and external consultants, we decided on the Kemp Load Balancer solution.

    Our installation is a virtual Kemp Load Balancer based on VMware. We have configured four  Exchange Servers in a DAG configuration and we have been very satisfied since it was installed. In the future, we would like to map further services via the Kemp.

    How has it helped my organization?

    For us and our e-mail and mobile communication system, the load-balancing and security features are very well-suited. 

    From the installation and configuration to the daily routine, Kemp is great. Importing and defining the rules for the communication systems was quick and easy. Various services and ports are configured for our e-mail and mobile communication system, and we configured some Access Control Lists (ACLs) and the Web Application Firewall (WAF).

     After the configuration was complete, we found that we can still use Kemp for more services. 

    What is most valuable?

    The most valuable feature is that load-balancing, as Kemp helps to maintain the uptime from the e-mail servers.

    If we have or need a maintenance window for one of the other e-mail servers, Kemp will still deliver your e-mail traffic to the other server. It just works.

    It is easy to apply windows updates to your Exchange environment, and using the Kemp Load Balancer made it easier to handle.

    Another great feature is the ability to use the Kemp Load Balancer virtual appliance in our VMware environment.

    What needs improvement?

    In the web interface, there are a lot of settings in the different menus and it would be helpful if there were an interactive help system or tooltips to help the administrators find and configure the right settings.

    The configuration of "standard" services is quite easy but when you configure more advanced settings, it's no longer easy and can be challenging. The Kemp Load Balancer is a very good product out of the VMware ISO (Box).

    Sometimes, you feel years back in the web interface but it's just cosmetic.

    For how long have I used the solution?

    We have been using Kemp LoadMaster for nearly two years.

    What do I think about the stability of the solution?

    Stability-wise, this is a great product.

    What do I think about the scalability of the solution?

    The scalability is great.

    How are customer service and technical support?

    We had contact with customer service/technical support for the license renewal and i can say the contact was very helpful and friendly, just great. Until now all our questions have been answered and resolved by the vendor.

    Which solution did I use previously and why did I switch?

    We haven't tried any other solution.

    How was the initial setup?

    The initial setup was straightforward.

    What about the implementation team?

    It was a mix between in-house and vendor team, and the expertise of the vendor team is awesome.

    What was our ROI?

    There is no ROI. It is for security reasons that we decided to use the Kemp Load Balancer solution. We no longer wanted the traffic to go directly to the Exchange servers.

    What's my experience with pricing, setup cost, and licensing?

    The costs for the Kemp Load Balancer solution are okay because, for a good product, you have to spend money.

    Which other solutions did I evaluate?

    We did not evaluate other products. We thought about some other solutions in theory but ultimately decided in favor of Kemp.

    What other advice do I have?

    Its a Kemp it works great.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1444182 - PeerSpot reviewer
    IT Services Manager at a transportation company with 1,001-5,000 employees
    Real User
    Nov 2, 2020
    Improves our site performance and availability, with load-balancing that is easy to configure
    Pros and Cons
    • "Load-balancing is a great feature that is very easy to configure and it is always working fine."
    • "The product could be improved by making the SSL Offloading easier."

    What is our primary use case?

    We use Kemp LoadMaster for our SharePoint environment, worldwide.

    We use Kemp to improve the security and availability of our web services, to external customers and partners, as well as a custom banquet application that is accessed over a cloud connection.

    The Kemp LoadMaster gives us load balancing and reverse proxy capabilities, as well as a web application firewall to protect our web application environment and website.

    We use the technology across the entire organization to solve the issue of site performance and availability for external users when booking and managing events.

    How has it helped my organization?

    Kemp and the application are hidden in the background and are always working. Kemp is great for organizations that feel they have been squeezed by traditional higher-priced load-balancer vendors (F5).

    Kemp stood out from day one, with a lot of flexibility in how you can deploy and purchase the products. As a software product, they give you a seamless experience, whether you deploy it in the cloud or in your existing networking closet/data center.

    What is most valuable?

    Load-balancing is a great feature that is very easy to configure and it is always working fine.

    If you find that something is not working you can make a feature request. A few weeks later, the feature could be implemented with a new update.

    Installing updates is very easy and always works well.

    The response time after a reboot is good.

    What needs improvement?

    The product could be improved by making the SSL Offloading easier.

    For how long have I used the solution?

    We have been using Kemp LoadMaster for about seven years.

    How are customer service and technical support?

    The Kemp support team is outstanding. They were very helpful; not only did they help us to better understand the technical capabilities of Kemp, but also, they helped us resolve an issue with our VMware environment that had nothing to do with the Kemp deployment. The Kemp support actually tipped us off to the issue.

    These guys are truly experts and didn't give us the run-around. They can explain everything.

    What other advice do I have?

    I don't know what feature could be made better, as it is working really well.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1443234 - PeerSpot reviewer
    Team Lead at a tech services company with 201-500 employees
    Real User
    Nov 1, 2020
    Easy to manage from a single place, and the customer support is both good and responsive
    Pros and Cons
    • "Managing and maintaining multiple servers is done in a single place."
    • "I really don't like the way the logs are presented in the software."

    What is our primary use case?

    Kemp LoadMaster is used in our server for load balancing. Our organization produces software for public sectors like Transport, Healthcare, and Banking system. For continuous service and support, we need to run our system with high availability and avoid failures. Thus, the Kemp LoadMaster helps us to give continuous service to reach and is accessed by our clients.

    How has it helped my organization?

    Kemp LoadMaster is the easiest server maintenance application that gives you a high-performance virtual Load Balancer and a Reverse Proxy. It helps to enable the firewall to secure all servers, including setting up virtual IPs.

    What is most valuable?

    This product has good network management for command-based operating systems like Linux.

    Managing and maintaining multiple servers is done in a single place.

    Most of the networking commands are accessible with the UI, including complete tasks such as closing or opening ports. This makes it simple and clean.

    Major roll-on load-balancing with multiple servers and a security layer with VIP gives more security for our servers.

    What needs improvement?

    Have a better UI can attract more customers.

    Multiple SSL uploads for a single VIP can be added in the future.

    Prices on their maintenance plans should be reduced, as it would be better for the users.

    It doesn't run well in Hyper-V or at least, it didn't when I bought it. I really don't like the way the logs are presented in the software. A lot of the information in the logs is only meaningful to the Kemp Support Team.

    For how long have I used the solution?

    We have been using Kemp LoadMaster for more than two years.

    How are customer service and technical support?

    The technical support is really great and they respond quickly. The people at Kemp were very kind and I got always a proper response. I really want to thank my technician for taking care of my issue, as well as the quick replies.

    As for now, things are good and I give lots of thanks to the support team.

    Which solution did I use previously and why did I switch?

    We did not use another similar solution. There is no alternative advice; we heard that Kemp is the best load-balancer.

    What's my experience with pricing, setup cost, and licensing?

    The setup cost and pricing plan is reasonable and will ultimately give you a worthy return.

    Which other solutions did I evaluate?

    We have evaluated NGINX, but because of the great support, we have decided on Kemp LoadMaster.

    What other advice do I have?

    I need to work on the Kemp cloud-based product, as I don't have experience with it.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1442502 - PeerSpot reviewer
    IT Project Manager at a insurance company
    Real User
    Oct 29, 2020
    Has an easy-to-use and user-friendly interface
    Pros and Cons
    • "It is an easy-to-use, user-friendly interface, and you can set up a new VIP in a couple of minutes."
    • "It would be very helpful to get all the http/https session logs by default in the log monitor without activating debugging mode like an apache web sever natively does"

    What is our primary use case?

    I use Kemp LoadMaster as a load balancer for my web applications.

    All web servers (all technologies) are available through the Kemp LoadMaster so all users use the transparent load balancer. 

    How has it helped my organization?

    Kemp Loadmaster is more efficient than the HA Proxy that we used a long time ago.

    It is an easy-to-use, user-friendly interface, and you can set up a new VIP in a couple of minutes.                              

    What is most valuable?

    Ease to use is the most valuable feature.   

    What needs improvement?

    It would be very helpful to get all the http/https session logs by default in the log monitor without activating debugging mode like an apache web sever natively does

    For how long have I used the solution?

    I have been using LoadMaster for about five years. 

    What do I think about the stability of the solution?

    It is quite stable. No weird issues.

    What do I think about the scalability of the solution?

    It is scalable. 

    I can add one or more appliances to the existing ones.

    How are customer service and technical support?

    Technical support is reactive.

    We haven't really needed to contact the support except for license renewal.

    Which solution did I use previously and why did I switch?

    I switched because Kemp LoadMAster is more efficient, stable and scalable than the other solution.

    How was the initial setup?

    The initial setup is not very complex. It was a normal setup with a partner.

    What about the implementation team?

    We implemented it with a partner.

    Which other solutions did I evaluate?

    A partner strongly suggested this product so there was no need to evaluate other options.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1441917 - PeerSpot reviewer
    Information Technology Engineer at a government with 1,001-5,000 employees
    Real User
    Oct 29, 2020
    Bolsters security, improves performance, and the technical support is good
    Pros and Cons
    • "Using Kemp as a front-facing service appliance, it allows me to have the flexibility of swapping out real servers behind the scenes without any intervention from my network team."
    • "If there is anything that needs to be updated, the GUI can get a refresh to make it look more like 2020, although it is just a cosmetic change."

    What is our primary use case?

    We have a small number of internal web servers that we host on-premises in our data center, along with other services that need to be accessible from the public internet. These include Remote Desktop servers, an SFTP server, Exchange, etc.

    All of these servers need extra protection on top of our standard firewall, intrusion detection, and endpoint protection.

    The primary use case of Kemp is the reverse proxy for added protection, and load balancing for better performance. We are able to leverage Kemp to protect our web servers by adding content rules and restrictions.

    We will continue to add more resources as needed behind Kemp. 

    How has it helped my organization?

    Kemp is a great product to have in our organization.

    For our use case, it provides an additional security layer by using the reverse proxy process to protect my real servers. Using Kemp as a front-facing service appliance, it allows me to have the flexibility of swapping out real servers behind the scenes without any intervention from my network team.

    Using the content rules restriction gives me the power to block off certain sections of the web pages if there is a need to do so. The load balancer aspect will allow me to optimally offload traffic evenly across my servers. 

    What is most valuable?

    For now, the reverse proxy feature is a great feature used to protect my public-facing servers. It is configured to restrict/control certain protocols from hitting my actual servers.

    Though not a feature of the product, tech support from the company is also a feature as part of the overall solution that is very valuable. I was able to get in touch with an engineer within a few minutes of calling the support line. I was able to resolve my issue pretty quickly once we restructured a few things within the environment.

    What needs improvement?

    Overall, the Kemp appliance seems to have performed very well for me over the years.

    If there is anything that needs to be updated, the GUI can get a refresh to make it look more like 2020, although it is just a cosmetic change.

    It would be a plus if there were a real-time live traffic capture that allows administrators to see the current traffic that is coming into the appliance. Currently, you can only start the TCPdump capture and have the information logged into a file.

    Maybe a configurable dashboard to show more detail about each VS service would be welcome.

    For how long have I used the solution?

    We have been using Kemp LoadMaster for three years.

    What do I think about the stability of the solution?

    KEMP is very stable as we have not had any downtime using this appliance.

    What do I think about the scalability of the solution?

    Scalability-wise, it works very well for me.

    How are customer service and technical support?

    Very pleased with the experience of talking to the tech support team.

    Which solution did I use previously and why did I switch?

    We have another solution in place and we are currently planning to retire it, now that Kemp has been implemented.

    Which other solutions did I evaluate?

    The selection was made before I came on board.

    What other advice do I have?

    It is a great product and service support is awesome.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1443183 - PeerSpot reviewer
    System Administrator Senior Supervisor at a computer software company with 1,001-5,000 employees
    Real User
    Oct 29, 2020
    Enhances our security, availability, and performance
    Pros and Cons
    • "The most valuable features for us are the Load Balancing and Web Application Firewall, as we have a lot of web applications."
    • "It has all types of logs and they are very detailed, but it's a little bit hard to search for a single event."

    What is our primary use case?

    Our primary use for the Kemp LoadMaster is load balancing our exchange and IIS web services to be able to meet the high availability standard for our organization. We get additional security features so there is no need to make these configuration steps on a server again. With the offloading capability, you can even secure servers that normally can't be secured.

    Currently, we are using it with our web servers and exchange, for both internal and external access. Also, the reverse proxy is one of the greatest benefits.

    How has it helped my organization?

    We use Kemp to improve the security and availability of our web properties to external customers and partners, as well as a custom banquet application that is accessed over a cloud connection.

    The Kemp LoadMaster gives us load balancing/reverse proxy capabilities as well as a web application firewall to protect our web application environment and website.

    We use the technology across the entire organization to solve the issue of site performance and availability issues of our applications to external users when booking and managing events.

    What is most valuable?

    The most valuable features for us are the Load Balancing and Web Application Firewall, as we have a lot of web applications. It was difficult to meet the high availability without doubling most of the work. With the WAF, we can publish without risking our infrastructure being internet-facing.

    The following features are also valuable:

    • TLS (SSL) Offload
    • Layer 7 Content Switching
    • High Availability (Active/Standby)
    • Health Checking
    • Permit /Deny Access Control Lists
    • IP address filtering
    • IPsec Tunnel support
    • DDoS mitigation, including L7 rate-based attacks
    • IPSec VPN to Azure, AWS, vCloud Air public clouds
    • Authenticated NTP

      What needs improvement?

      From my point of view, the only minor thing that needed to be improved is log management. It has all types of logs and they are very detailed, but it's a little bit hard to search for a single event.

      Log management is critical for investigating an attack or unwanted behavior. Since they have a lot of logs, it takes a lot of time to look for a specific event. Also, for the WAF, it would be great if they can provide a dashboard or insight dashboard for WAF logs.

      other than that there is nothing need to be improved from kemp

      For how long have I used the solution?

      We have been using Kemp LoadMaster for three years.

      What do I think about the stability of the solution?

      very stable, since 3 years we didn't face any issues 

      What do I think about the scalability of the solution?

      very easy to scale the solution

      How are customer service and technical support?

      very helpful technical team

      Which solution did I use previously and why did I switch?

      We used to work with Windows NLB, and we switched to Kemp to meet a higher level of stability and quality of service.

      How was the initial setup?

      straightforward, using the documentation provided by kemp

      What about the implementation team?

      in-house

      What's my experience with pricing, setup cost, and licensing?

      This product has good value and features for the money.

      Which other solutions did I evaluate?

      Prior to choosing Kemp, we evaluated Zen Load Balancer and NGINX. Comparing price and features, Kemp was the best option for us.

      What other advice do I have?

      Basically, Kemp covers every critical thing that must be needed to complete the task at hand.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Kemp LoadMaster Report and get advice and tips from experienced pros sharing their opinions.
      Updated: December 2025
      Buyer's Guide
      Download our free Kemp LoadMaster Report and get advice and tips from experienced pros sharing their opinions.