I use Kandji to support Mac devices by configuring them, deploying them, resetting remote support, app deployment, and security patch deployment.
IT support engineer l 1 at a tech services company with 501-1,000 employees
Remote support has become faster and now saves time for global Mac user assistance
Pros and Cons
- "Kandji has positively impacted my organization by providing remote and quick support."
- "I believe Kandji can be improved by having more self-service options, as users can complete a few steps before reaching out to IT support, which will give us more context on the issue."
What is our primary use case?
My main use case for Kandji is supporting Mac devices.
What is most valuable?
The best features Kandji offers are quick sync support for Mac devices, as whenever a command is deployed, it is very quick compared to Intune, and I find that very easy and efficient.
Quick sync support stands out for me because it saves time with the user. Unlike other support tools, it is very fast and I can provide proper support.
Kandji has positively impacted my organization by providing remote and quick support.
This quick support has changed my team's workflow and efficiency because our company is a remote-first organization, so Kandji gave us a great and efficient way of supporting users across the world.
What needs improvement?
I believe Kandji can be improved by having more self-service options, as users can complete a few steps before reaching out to IT support, which will give us more context on the issue.
For how long have I used the solution?
I have been using Kandji for about six months.
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What other advice do I have?
I advise others looking into using Kandji that it is a great tool and it would be very convenient for any Apple environment devices, so I would recommend it for any organizations that are looking into it. I would rate my experience with Kandji an 8 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 16, 2026
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