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Technical manager at Djamboree
Real User
Sep 20, 2023
Usage in ISP backbone and home networks and good scalability
Pros and Cons
  • "It is a very stable product."
  • "The setup was a bit complex."

What is our primary use case?

We're using them for our ISP backbone routers and for home networks. We're getting services as an ISP.

What is most valuable?

They have great capacities and are very reliable routers.

What needs improvement?

There is room for improvement in the pricing, as they are quite expensive, but they are very good routers.

For how long have I used the solution?

I worked with this solution for a couple of years. I've worked with up to the MX960.

Buyer's Guide
Juniper MX Series Routers
March 2026
Learn what your peers think about Juniper MX Series Routers. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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What do I think about the stability of the solution?

It is a very stable product. 

What do I think about the scalability of the solution?

The product offers good scalability. This was for a country-wide setup, so we were handling traffic for millions of users.

How are customer service and support?

We had local support. 

How was the initial setup?

The setup was also a bit complex, but we received good training for it.

What about the implementation team?

We deployed it for quite a big project, so it took some time to set up, especially for a nationwide ISP.

We needed a good plan, the right environment for the devices, and then we proceeded with the deployment.

We had about 14 staff members for for the deployment and maintenance, mostly engineers, and a couple of managers.

What was our ROI?

The ROI is great. It is worth the investment. 

What other advice do I have?

I would rate Juniper MX Series Routers a ten out of ten, they're first-class.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2246088 - PeerSpot reviewer
IP Engineer at a comms service provider with 11-50 employees
Real User
Aug 10, 2023
Used to provide high gig options and has a valuable Internet DGP feature
Pros and Cons
  • "The full Internet DGP is a valuable feature."
  • "Automation can also be improved."

What is our primary use case?

We use it for Internet pairing. 

What is most valuable?

The full Internet DGP is a valuable feature. They used to provide high gig options, but now we have increased capacity and look for more options.

What needs improvement?

Juniper can work on their capacity, and ability to support BGP protocols. The functionality is limited in Juniper. There is a disruption in the convergence of network change. There is also a change in license which needs to be looked at after each time. Automation can also be improved.

For how long have I used the solution?

I have been using Juniper MX Series Router for 15 years now. 

What do I think about the stability of the solution?

It is a stable solution. I would rate the stability a seven out of ten. 

What do I think about the scalability of the solution?

The scalability is currently not satisfactory. We have a device that needs ten terabytes of gig capacity, but currently, Juniper provides four Terabytes, which isn’t satisfactory for our needs. I would rate it a seven out of ten.

How are customer service and support?

The support is good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Juniper, we used Cisco. We decided to shift due to the capacity, volume, and price differences. Currently, we are looking into Arista Networks.

How was the initial setup?

The initial setup was not a very complex process and took three weeks. It went according to the plan.

What's my experience with pricing, setup cost, and licensing?

We have to pay for the device and licensing. The support service requires additional costs.

What other advice do I have?

It is a good product. It has been a very stable product in terms of functionality, capacity, and transmit limit. The support was very quick and documentation is readily available. I would rate the product an eight out of ten overall. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Juniper MX Series Routers
March 2026
Learn what your peers think about Juniper MX Series Routers. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,286 professionals have used our research since 2012.
Network Engineer at Technical University of Crete
Real User
Top 10Leaderboard
Feb 21, 2023
It's a very good and reliable product, we had a marvelous experience with it
Pros and Cons
  • "I would say it is very user-friendly."
  • "It is not scalable, unfortunately."

What is our primary use case?

This is one of our routers. We use it for routing the network of the university.

What is most valuable?

I would say it is very user-friendly.

What needs improvement?

There are some memory issues. I don't know if it is already fixed in the later version. 

I would like a graphical user interface. Again, we don't know if it has already been included as we're using a pretty old version.

For how long have I used the solution?

We have been using it for ten years now. We are not using the latest update, unfortunately.

What do I think about the stability of the solution?

It is a very stable solution. I would rate it nine out of ten.

What do I think about the scalability of the solution?

It is not scalable, unfortunately. It has a limited interface number, so we cannot scale it very well. About 4,000 users in our organization take advantage of its services.

How are customer service and support?

I don't have any experience with their technical support.

Which solution did I use previously and why did I switch?

We used Cisco routers. It was quite expensive to maintain, thus we switched it.

How was the initial setup?

The setup was very straightforward.

What other advice do I have?

It's a very good and reliable product. I would rate it eight out of ten. I can recommend it but not over the other routers in the market. We had a marvelous experience with it, but we don't have extensive experience with other vendors.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
NVIDIA Network Engineer at Snetsystems
Real User
Top 10Leaderboard
Nov 8, 2021
Flexible, stable, but more functions needed
Pros and Cons
  • "Juniper Enterprise Routers is very flexible."
  • "Juniper Enterprise Routers is very flexible."
  • "The solution could improve reliability and it needs more functions."
  • "The solution could improve reliability and it needs more functions."

What is most valuable?

Juniper Enterprise Routers is very flexible.

What needs improvement?

The solution could improve reliability and it needs more functions.

For how long have I used the solution?

I have been using Juniper Enterprise Routers for approximately one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Juniper Enterprise Routers is scalable.

We have approximately one hundred users using the solution in one of our contracts.

How was the initial setup?

The installation was easy.

What other advice do I have?

I would recommend this solution to others.

I rate Juniper Enterprise Routers a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Atul Torne - PeerSpot reviewer
Sr. Backbone Architect at a comms service provider with 501-1,000 employees
MSP
Top 20Leaderboard
Aug 31, 2021
Highly scalable, many useful feature, and reliable
Pros and Cons
  • "I have found the most useful features to be layered VPNs, IPsec, VPLS, and firewall filters."
  • "The price of this solution is better than other competitors, such as Cisco, and we receive a lot of discounts which make the price less expensive and attractive."
  • "The solution could improve by providing enhancements to built-in SDN or SDWAN."
  • "The Juniper technical support agents should have more technical and hardware knowledge of Juniper routers and switches."

What is our primary use case?

Juniper Enterprise Routers are used for network security.

What is most valuable?

I have found the most useful features to be layered VPNs, IPsec, VPLS, and firewall filters.

What needs improvement?

The solution could improve by providing enhancements to built-in SDN or SDWAN.

For how long have I used the solution?

I have been using Juniper Enterprise Routers for approximately 20 years.

What do I think about the stability of the solution?

The solution has been stable.

What do I think about the scalability of the solution?

Juniper Enterprise Routers is a scalable solution.

We have three teams, totaling approximately 300 people, that use the Juniper Enterprise Routers.

How are customer service and technical support?

The Juniper technical support agents should have more technical and hardware knowledge of Juniper routers and switches. Most of the time when we have an issue is from the hardware side. The troubleshooting should be more hardware-based.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is better than other competitors, such as Cisco. We receive a lot of discounts which make the price less expensive and attractive.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Cisco.

What other advice do I have?

I rate Juniper Enterprise Routers an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Anoop-Kumar - PeerSpot reviewer
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
Real User
Aug 18, 2021
Easy to use, good technical support, and secure
Pros and Cons
  • "The solution's main features are its security and ease of use."
  • "There are good scalable options available with Juniper Enterprise Routers; we have 60% of our customers using this solution."
  • "The solution could improve by providing better training to allow more sales of the solution in the market."
  • "The solution could improve by providing better training to allow more sales of the solution in the market."

What is our primary use case?

Juniper Enterprise Routers can be used in many types of networks, such as school campuses.

What is most valuable?

The solution's main features are its security and ease of use.

What needs improvement?

The solution could improve by providing better training to allow more sales of the solution in the market.

For how long have I used the solution?

I have been using Juniper Enterprise Routers for approximately 10 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

There are good scalable options available with Juniper Enterprise Routers.

We have 60% of our customers using this solution.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The installation is easy and it does not take very long.

What about the implementation team?

We have certified engineers that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and the price is very competitive. The cost is less expensive than some competitors, such as Cisco. There are additional costs for support licenses.

Which other solutions did I evaluate?

I have evaluated Cisco solutions.

What other advice do I have?

I would recommend this solution to others.

I rate Juniper Enterprise Routers an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1249719 - PeerSpot reviewer
Owner & CEO at a comms service provider with 1-10 employees
Real User
Jul 29, 2021
Stable, flexible and easy to use solution with a lifetime warranty
Pros and Cons
  • "Juniper Switches is stable, easy to use, flexible, and has good performance. Also, the technology is good. It has a lifetime warranty and the prices are also very good."
  • "Juniper Switches is stable, easy to use, flexible, and has good performance. Also, the technology is good. It has a lifetime warranty and the prices are also very good."
  • "In terms of what could be improved, they could extend the software warranty to be for its lifetime, as well. At the moment, the software warranty is limited, I think to one year."
  • "In terms of what could be improved, they could extend the software warranty to be for its lifetime, as well."

What is our primary use case?

Juniper Enterprise Routers is a network solution that is good for the data center, for campus, and for branches' solutions, too.

What is most valuable?

Juniper Switches is stable, easy to use, flexible, and has good performance. Also, the technology is good. It has a lifetime warranty and the prices are also very good.

What needs improvement?

In terms of what could be improved, they could extend the software warranty to be for its lifetime, as well. At the moment, the software warranty is limited, I think to one year.

For how long have I used the solution?

I have been using Juniper switches for four years. We are using the latest version.

What do I think about the stability of the solution?

Our technical team for deployment and maintenance consists of two, mainly admin.

What do I think about the scalability of the solution?

We have a hundred people using it in our organization.

How are customer service and technical support?

They have a lifetime warranty for most products, which is good.

How was the initial setup?

The initial setup is straightforward. They have a lot of tools to do the setup. They are also either remote or cloud-based for very technical people, with hands-on scripting, too.

There are Switches where you don't need to do anything and others where you have to do a lot of things because the environment is complex. So you don't know how long it will take.

But the deployment is easy enough. The issue is that the networks get more and more complex so you have to take care of all the details in the programming if you are setting up a complicated network. If you are setting up an easy network, you plug it in to the power and you are there.

What's my experience with pricing, setup cost, and licensing?

When you buy the product, it has everything inside. Only very special cases require some licenses, but they are quite special and normally you'll have a reason to get these special licenses. So the licenses are quite good.

The license does not cost anything.

What other advice do I have?

On a scale of one to ten, I would rate Juniper Enterprise Routers a 10.

I would definitely recommend Juniper Enterprise Switches for users who want to integrate it.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer654672 - PeerSpot reviewer
Owner & General Manager at a media company with 1-10 employees
Real User
Dec 31, 2020
We use it as a central router, and it is very stable and scalable
Pros and Cons
  • "It is very stable and scalable."
  • "We use it as a central router for both 10G and 100G ports in our internet exchange backbone to connect our partners and protect our root servers and web servers."
  • "The third-level customer support coming from Juniper itself could be much better. To get assistance from Juniper, we sometimes have to wait for weeks and months. I don't really appreciate that. Their support should be faster."
  • "The third-level customer support coming from Juniper itself could be much better. To get assistance from Juniper, we sometimes have to wait for weeks and months."

What is our primary use case?

We use it as a central router for both 10G and 100G ports. We are an internet exchange, so we need to have a router for connecting our partners. We use Juniper Enterprise Router only in the backbone application. We don't have any end users. Therefore, we don't heavily use access lists or filters, but we bought a firewall card in order to protect our root servers, web servers, etc.

What is most valuable?

It is very stable and scalable.

What needs improvement?

The third-level customer support coming from Juniper itself could be much better. To get assistance from Juniper, we sometimes have to wait for weeks and months. I don't really appreciate that. Their support should be faster.

For how long have I used the solution?

I have been using this solution for around two years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very scalable.

How are customer service and technical support?

We are very happy with the local support provided by our local system integrator, but to get assistance from Juniper, we sometimes have to wait for weeks and months. I don't really appreciate that. Their support should be faster.

How was the initial setup?

Our experience is different for different Juniper boxes. The installation was okay for MX100, but it was not that easy for MX200. For QFX5120, it was a nightmare.

We are not an end-user provider. We are a backbone company. Internet exchange is the central point for the internet in every region. We have connected around 10 customers on one router. We have three routers in our network.

What about the implementation team?

It is not a huge installation. You just need two people for its installation. My partner and I have 25 years of experience in the business, and we install it ourselves. We also take support from a system integrator. For the second level of support, we use JTAC.

What other advice do I have?

I would rate Juniper Enterprise Routers a ten out of ten. We plan to keep using this solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Juniper MX Series Routers Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Juniper MX Series Routers Report and get advice and tips from experienced pros sharing their opinions.