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Network Engineer at Technical University of Crete
Real User
Top 20
It's a very good and reliable product, we had a marvelous experience with it
Pros and Cons
  • "I would say it is very user-friendly."
  • "It is not scalable, unfortunately."

What is our primary use case?

This is one of our routers. We use it for routing the network of the university.

What is most valuable?

I would say it is very user-friendly.

What needs improvement?

There are some memory issues. I don't know if it is already fixed in the later version. 

I would like a graphical user interface. Again, we don't know if it has already been included as we're using a pretty old version.

For how long have I used the solution?

We have been using it for ten years now. We are not using the latest update, unfortunately.

Buyer's Guide
Juniper MX Series Routers
June 2025
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What do I think about the stability of the solution?

It is a very stable solution. I would rate it nine out of ten.

What do I think about the scalability of the solution?

It is not scalable, unfortunately. It has a limited interface number, so we cannot scale it very well. About 4,000 users in our organization take advantage of its services.

How are customer service and support?

I don't have any experience with their technical support.

Which solution did I use previously and why did I switch?

We used Cisco routers. It was quite expensive to maintain, thus we switched it.

How was the initial setup?

The setup was very straightforward.

What other advice do I have?

It's a very good and reliable product. I would rate it eight out of ten. I can recommend it but not over the other routers in the market. We had a marvelous experience with it, but we don't have extensive experience with other vendors.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. Backbone Architect at NTT Global Networks Incorporated
MSP
Highly scalable, many useful feature, and reliable
Pros and Cons
  • "I have found the most useful features to be layered VPNs, IPsec, VPLS, and firewall filters."
  • "The solution could improve by providing enhancements to built-in SDN or SDWAN."

What is our primary use case?

Juniper Enterprise Routers are used for network security.

What is most valuable?

I have found the most useful features to be layered VPNs, IPsec, VPLS, and firewall filters.

What needs improvement?

The solution could improve by providing enhancements to built-in SDN or SDWAN.

For how long have I used the solution?

I have been using Juniper Enterprise Routers for approximately 20 years.

What do I think about the stability of the solution?

The solution has been stable.

What do I think about the scalability of the solution?

Juniper Enterprise Routers is a scalable solution.

We have three teams, totaling approximately 300 people, that use the Juniper Enterprise Routers.

How are customer service and technical support?

The Juniper technical support agents should have more technical and hardware knowledge of Juniper routers and switches. Most of the time when we have an issue is from the hardware side. The troubleshooting should be more hardware-based.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is better than other competitors, such as Cisco. We receive a lot of discounts which make the price less expensive and attractive.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Cisco.

What other advice do I have?

I rate Juniper Enterprise Routers an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Juniper MX Series Routers
June 2025
Learn what your peers think about Juniper MX Series Routers. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
reviewer654672 - PeerSpot reviewer
Owner & General Manager at a media company with 1-10 employees
Real User
We use it as a central router, and it is very stable and scalable
Pros and Cons
  • "It is very stable and scalable."
  • "The third-level customer support coming from Juniper itself could be much better. To get assistance from Juniper, we sometimes have to wait for weeks and months. I don't really appreciate that. Their support should be faster."

What is our primary use case?

We use it as a central router for both 10G and 100G ports. We are an internet exchange, so we need to have a router for connecting our partners. We use Juniper Enterprise Router only in the backbone application. We don't have any end users. Therefore, we don't heavily use access lists or filters, but we bought a firewall card in order to protect our root servers, web servers, etc.

What is most valuable?

It is very stable and scalable.

What needs improvement?

The third-level customer support coming from Juniper itself could be much better. To get assistance from Juniper, we sometimes have to wait for weeks and months. I don't really appreciate that. Their support should be faster.

For how long have I used the solution?

I have been using this solution for around two years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very scalable.

How are customer service and technical support?

We are very happy with the local support provided by our local system integrator, but to get assistance from Juniper, we sometimes have to wait for weeks and months. I don't really appreciate that. Their support should be faster.

How was the initial setup?

Our experience is different for different Juniper boxes. The installation was okay for MX100, but it was not that easy for MX200. For QFX5120, it was a nightmare.

We are not an end-user provider. We are a backbone company. Internet exchange is the central point for the internet in every region. We have connected around 10 customers on one router. We have three routers in our network.

What about the implementation team?

It is not a huge installation. You just need two people for its installation. My partner and I have 25 years of experience in the business, and we install it ourselves. We also take support from a system integrator. For the second level of support, we use JTAC.

What other advice do I have?

I would rate Juniper Enterprise Routers a ten out of ten. We plan to keep using this solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Business Owner at Dropsoft
Real User
A reliable edge routing that has scaled with my needs
Pros and Cons
  • "The most valuable feature is reliability."
  • "The web interface can be improved."

What is our primary use case?

We are a wireless internet service provider that distributes internet service. We deal with two different service providers and the hardware we use includes Juniper Enterprise Routers.

This product is being used as my edge router.

What is most valuable?

The most valuable feature is reliability. The hardware has been very good.

What needs improvement?

The web interface can be improved. It should be more user-friendly. I can't set up everything because it is a little bit hard to use.

For how long have I used the solution?

I have been using the Juniper routers for between four and five months.

What do I think about the stability of the solution?

The stability of this product is very good.

What do I think about the scalability of the solution?

Scalability-wise, this is a good solution.

I have approximately 400 users.

How are customer service and technical support?

I would rate their technical support and eight out of ten. I would like to see a better product library or knowledge base. The manuals are there, but the information is very technical. Having more examples would be helpful.

Which solution did I use previously and why did I switch?

I also use hardware from MikroTik and Ubiquity. I found that the hardware from MikroTik wasn't very good, and Juniper is more reliable.

How was the initial setup?

I found the initial setup a little bit hard because I was learning it from the Juniper website as I was doing it. The deployment took about two months.

What about the implementation team?

I deployed this solution on my own.

What other advice do I have?

Overall, this is a very good product. It is a very stable solution and I can recommend it. The only difficulty is that it is hard to set up.

I would rate this solution and eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anoop-Kumar - PeerSpot reviewer
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
Real User
Easy to use, good technical support, and secure
Pros and Cons
  • "The solution's main features are its security and ease of use."
  • "The solution could improve by providing better training to allow more sales of the solution in the market."

What is our primary use case?

Juniper Enterprise Routers can be used in many types of networks, such as school campuses.

What is most valuable?

The solution's main features are its security and ease of use.

What needs improvement?

The solution could improve by providing better training to allow more sales of the solution in the market.

For how long have I used the solution?

I have been using Juniper Enterprise Routers for approximately 10 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

There are good scalable options available with Juniper Enterprise Routers.

We have 60% of our customers using this solution.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The installation is easy and it does not take very long.

What about the implementation team?

We have certified engineers that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and the price is very competitive. The cost is less expensive than some competitors, such as Cisco. There are additional costs for support licenses.

Which other solutions did I evaluate?

I have evaluated Cisco solutions.

What other advice do I have?

I would recommend this solution to others.

I rate Juniper Enterprise Routers an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1249719 - PeerSpot reviewer
Owner & CEO at a comms service provider with 1-10 employees
Real User
Stable, flexible and easy to use solution with a lifetime warranty
Pros and Cons
  • "Juniper Switches is stable, easy to use, flexible, and has good performance. Also, the technology is good. It has a lifetime warranty and the prices are also very good."
  • "In terms of what could be improved, they could extend the software warranty to be for its lifetime, as well. At the moment, the software warranty is limited, I think to one year."

What is our primary use case?

Juniper Enterprise Routers is a network solution that is good for the data center, for campus, and for branches' solutions, too.

What is most valuable?

Juniper Switches is stable, easy to use, flexible, and has good performance. Also, the technology is good. It has a lifetime warranty and the prices are also very good.

What needs improvement?

In terms of what could be improved, they could extend the software warranty to be for its lifetime, as well. At the moment, the software warranty is limited, I think to one year.

For how long have I used the solution?

I have been using Juniper switches for four years. We are using the latest version.

What do I think about the stability of the solution?

Our technical team for deployment and maintenance consists of two, mainly admin.

What do I think about the scalability of the solution?

We have a hundred people using it in our organization.

How are customer service and technical support?

They have a lifetime warranty for most products, which is good.

How was the initial setup?

The initial setup is straightforward. They have a lot of tools to do the setup. They are also either remote or cloud-based for very technical people, with hands-on scripting, too.

There are Switches where you don't need to do anything and others where you have to do a lot of things because the environment is complex. So you don't know how long it will take.

But the deployment is easy enough. The issue is that the networks get more and more complex so you have to take care of all the details in the programming if you are setting up a complicated network. If you are setting up an easy network, you plug it in to the power and you are there.

What's my experience with pricing, setup cost, and licensing?

When you buy the product, it has everything inside. Only very special cases require some licenses, but they are quite special and normally you'll have a reason to get these special licenses. So the licenses are quite good.

The license does not cost anything.

What other advice do I have?

On a scale of one to ten, I would rate Juniper Enterprise Routers a 10.

I would definitely recommend Juniper Enterprise Switches for users who want to integrate it.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Consultant at NE-Infracell
Consultant
Straightforward to set up, and it performs well in small medium ISP
Pros and Cons
  • "The most valuable feature is the standard routing protocol."
  • "Enhancing the capacity would be a welcome improvement."

What is our primary use case?

We are a system integrator in Indonesia and the Juniper Enterprise Routers are one of the products that we implement for our clients. Our customers are communication service providers and ISPs.

What is most valuable?

The compact multi service router has higher specifications to handle large routing table

What needs improvement?

I would like to see better network automation user interface for trouble shooting and monitoring. So there is a centralized management  UI , to make user easier to monitor the router performance.

For how long have I used the solution?

We have been working with Juniper routers for seven to eight years.

What do I think about the stability of the solution?

These routers are normally very stable.

What do I think about the scalability of the solution?

These routers are definitely scalable and can be integrated easily into the environment.

Our customers are not very big companies. They have a base of between 100,000 and 200,000 customers.

How are customer service and technical support?

We provide the first and second level of support to our customers. If we have a complex problems then we can contact the vendor through their portal on the website.

How was the initial setup?

The initial setup is very straightforward. On average, they take two or three weeks to deploy.

What about the implementation team?

We have engineers who are certified by Juniper and they deploy the routers for our customers.

What's my experience with pricing, setup cost, and licensing?

Some of our customers find this product high, as they are comparing to Chinese products.

Which other solutions did I evaluate?

When customers evaluate products, the Juniper Enterprise Routers are normally compared to the Cisco Catalyst devices.

What other advice do I have?

Overall, I find this to be a good product. The features are completely stable, customers are happy with their investment, although there is occasionally with the reliability of certain  modules.

I would rate this solution an nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Technical Consultant at a tech consulting company
Reseller
A stable solution that is easy to set up and has a good VPN capability
Pros and Cons
  • "The stability of Juniper is better than Cisco's."
  • "Better documentation to assist with implementation would be helpful."

What is most valuable?

The most valuable feature is the VPN.

The stability of Juniper is better than Cisco's.

What needs improvement?

I have some trouble understanding the Juniper technology.

Better documentation to assist with implementation would be helpful.

For how long have I used the solution?

I have been working with Juniper Enterprise Routers for about one year.

What do I think about the stability of the solution?

Juniper routers are stable.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and technical support?

The Juniper technical support is okay.

Which solution did I use previously and why did I switch?

I have more experience with Cisco Enterprise Routers. The main difference between them is that Cisco has more support documentation available online. In my opinion, Juniper Routers are more stable than Cisco Routers.

How was the initial setup?

The initial setup is not complex. It will take not more than 20 minutes to deploy.

What other advice do I have?

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Buyer's Guide
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Updated: June 2025
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