HubSpot Sales Hub Reviews

In my company, HubSpot is not completely customized enough currently, so there are some challenges for us. My company uses HubSpot Sales Hub to enter and keep track of opportunities.

Deals and opportunity tracking areas are the most important parts for which my company uses HubSpot Sales Hub. Currently, my company is not able to do anything apart from using the deals and opportunity tracking capabilities.

HubSpot Sales Hub provides its users with very user-friendly UX or customization controls. When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business. The user interface or at least the visual designs of the product should be updated.

I have been using HubSpot Sales Hub for a couple of months. My company functions as a system integrator. I am an end-user of HubSpot.

It is a pretty stable solution. I have not faced any issues with the product since it is deployed on a cloud.

Though HubSpot Sales Hub is an easily scalable solution, it is not at the same level as some of the other solutions, like Salesforce. In short, HubSpot Sales Hub cannot be considered a product that is of an enterprise-grade level.

Scalability-wise, I rate the solution a five out of ten.

Around 50 people in my company use HubSpot Sales Hub.

I had no requirements or need to contact the solution's technical support.

I have experience with Salesforce. I would prefer Salesforce over HubSpot since I am more comfortable with the former product, as I have used it in my last two organizations over a span of five to six years.

I wasn't involved in the initial setup of the product.

Though unsure, I think that solution is deployed on the cloud.

I am not experienced enough with HubSpot to be able to recommend it to others.

I rate the overall tool a five out of ten.

I used HubSpot Sales Hub for pipeline management and sending proposals. It helped me manage clients in my job. I also used integrations for generating leads on sites to HubSpot. For example, clients could answer questions about my service on the site, send a message, and then I would take the message to HubSpot to attend to the client.

The divisions for sales and the graphics are very customizable in HubSpot Sales Hub. This is important in my work because there are other forms and spots in HubSpot to identify my leads and other information about them. I used it in reports in my last company for market qualification as well.

HubSpot Sales Hub could be improved by being more affordable in other countries because it is a very potential software, but it is not much accessible for other players in the market.

I had experience with HubSpot Sales Hub for two years.

It is easy to set up the initial purchase and usage. However, doing the integrations is more difficult, and I have to support this.

I would rate HubSpot's customer service a seven out of ten. It is more difficult with the language in Portuguese, which complicates understanding other functions. I had difficulty with this in my last company.

Neutral

I switched from HubSpot Sales Hub to another CRM because the price in Brazil is more expensive.

The initial setup of HubSpot Sales Hub is easy.

I used HubSpot Sales Hub and RD Station, the CRM in Brazil. The main differences are in the investments and other functions, like customization in HubSpot Sales Hub, which is not possible in RD Station.

Overall, I give HubSpot Sales Hub a rating of ten because it is a strong platform for sales.

We primarily use the solution as a CRM. It's like a simplified version of Salesforce. It can automate communications and tracking of data.

We use the solution to select the opportunities, not identify opportunities, across a wide range of customers. The company has more than 5,500 customers and it helps identify sales opportunities. I'm using it to automate searches. 

The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities. We can compare customer behaviors or the average BI view and identify groups of customers to which we can offer certain kinds of products or solutions. It really helps with building these models.

The stability is good overall. 

There are a lot of improvements that can be made. There have been many instances where we later identified certain customers that should have been on our target list yet were not. We're not sure why they were not verified and added to the list. It is not consistent. They need to build out that aspect.

The solution isn't exactly scalable.

Technical support is slow to respond. 

I've been using the solution for about two years. 

It is a cloud solution and is available almost 100% of the time. It seems to be stable. There are no bugs or glitches. It doesn't crash or freeze. 

The solution is scalable to a certain level. For our level of 1,500 customers, it works well. I'm not sure how well it would scale beyond that. I haven't tried. My understanding is it wouldn't be suitable for very large numbers of customers. 

Support is not that good. It takes too long. I'm not sure if our contract should have a better SLA. In my experience, I've had to wait a few days to get a response. 

I don't know the exact value of the contract. I don't deal with licensing.

I'd rate the solution six out of ten. It's okay. It could be better. There are quite a few things that could be fixed. 

HubSpot Sales Hub is a general CRM that we use for our sales intel.

HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily. 

There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation.

I have been using HubSpot Sales Hub for a long time.

The scalability of HubSpot Sales Hub is good. The integration is very good.

The technical support is quite good. We do have a good relationship with HubSpot and we have been using the support for a long time.

HubSpot Sales Hub is priced reasonably. There are other solutions available that are affordable as compared to HubSpot Sales Hub. They are one of the market leaders, the price tag is good at this point.

I would rate the price of HubSpot Sales Hub a four out of five.

In terms of advice, HubSpot Sales Hub is a unique option. There is a free and paid version of the solution. One must first understand what is HubSpot Sales Hub is used for and use the free version first to understand it and what activities can be accomplished. Afterward, they can make the choice to purchase the paid version.

I rate HubSpot Sales Hub an eight out of ten.