Account Executive at a tech services company with 51-200 employees
Customized pipeline management streamlines client interactions and lead generation
Pros and Cons
- "Overall, I give HubSpot Sales Hub a rating of ten because it is a strong platform for sales."
- "HubSpot Sales Hub could be improved by being more affordable in other countries because it is a very potential software, but it is not much accessible for other players in the market."
What is our primary use case?
I used HubSpot Sales Hub for pipeline management and sending proposals. It helped me manage clients in my job. I also used integrations for generating leads on sites to HubSpot. For example, clients could answer questions about my service on the site, send a message, and then I would take the message to HubSpot to attend to the client.
What is most valuable?
The divisions for sales and the graphics are very customizable in HubSpot Sales Hub. This is important in my work because there are other forms and spots in HubSpot to identify my leads and other information about them. I used it in reports in my last company for market qualification as well.
What needs improvement?
HubSpot Sales Hub could be improved by being more affordable in other countries because it is a very potential software, but it is not much accessible for other players in the market.
For how long have I used the solution?
I had experience with HubSpot Sales Hub for two years.
Buyer's Guide
HubSpot Sales Hub
October 2026
Learn what your peers think about HubSpot Sales Hub. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
921,028 professionals have used our research since 2012.
What was my experience with deployment of the solution?
It is easy to set up the initial purchase and usage. However, doing the integrations is more difficult, and I have to support this.
How are customer service and support?
I would rate HubSpot's customer service a seven out of ten. It is more difficult with the language in Portuguese, which complicates understanding other functions. I had difficulty with this in my last company.
Which solution did I use previously and why did I switch?
I switched from HubSpot Sales Hub to another CRM because the price in Brazil is more expensive.
How was the initial setup?
The initial setup of HubSpot Sales Hub is easy.
Which other solutions did I evaluate?
I used HubSpot Sales Hub and RD Station, the CRM in Brazil. The main differences are in the investments and other functions, like customization in HubSpot Sales Hub, which is not possible in RD Station.
What other advice do I have?
Overall, I give HubSpot Sales Hub a rating of ten because it is a strong platform for sales.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Though the tool's UI needs improvement, it provides its users with a very user-friendly UX and customization controls
Pros and Cons
- "HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
- "When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business."
What is our primary use case?
In my company, HubSpot is not completely customized enough currently, so there are some challenges for us. My company uses HubSpot Sales Hub to enter and keep track of opportunities.
What is most valuable?
Deals and opportunity tracking areas are the most important parts for which my company uses HubSpot Sales Hub. Currently, my company is not able to do anything apart from using the deals and opportunity tracking capabilities.
What needs improvement?
HubSpot Sales Hub provides its users with very user-friendly UX or customization controls. When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business. The user interface or at least the visual designs of the product should be updated.
For how long have I used the solution?
I have been using HubSpot Sales Hub for a couple of months. My company functions as a system integrator. I am an end-user of HubSpot.
What do I think about the stability of the solution?
It is a pretty stable solution. I have not faced any issues with the product since it is deployed on a cloud.
What do I think about the scalability of the solution?
Though HubSpot Sales Hub is an easily scalable solution, it is not at the same level as some of the other solutions, like Salesforce. In short, HubSpot Sales Hub cannot be considered a product that is of an enterprise-grade level.
Scalability-wise, I rate the solution a five out of ten.
Around 50 people in my company use HubSpot Sales Hub.
How are customer service and support?
I had no requirements or need to contact the solution's technical support.
Which solution did I use previously and why did I switch?
I have experience with Salesforce. I would prefer Salesforce over HubSpot since I am more comfortable with the former product, as I have used it in my last two organizations over a span of five to six years.
How was the initial setup?
I wasn't involved in the initial setup of the product.
Though unsure, I think that solution is deployed on the cloud.
What other advice do I have?
I am not experienced enough with HubSpot to be able to recommend it to others.
I rate the overall tool a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
HubSpot Sales Hub
October 2026
Learn what your peers think about HubSpot Sales Hub. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
921,028 professionals have used our research since 2012.
Staff Engineer at a comms service provider with 1,001-5,000 employees
Simple data integration, helpful support, and free version available
Pros and Cons
- "HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily."
- "There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation."
What is our primary use case?
HubSpot Sales Hub is a general CRM that we use for our sales intel.
What is most valuable?
HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily.
What needs improvement?
There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation.
For how long have I used the solution?
I have been using HubSpot Sales Hub for a long time.
What do I think about the scalability of the solution?
The scalability of HubSpot Sales Hub is good. The integration is very good.
How are customer service and support?
The technical support is quite good. We do have a good relationship with HubSpot and we have been using the support for a long time.
What's my experience with pricing, setup cost, and licensing?
HubSpot Sales Hub is priced reasonably. There are other solutions available that are affordable as compared to HubSpot Sales Hub. They are one of the market leaders, the price tag is good at this point.
I would rate the price of HubSpot Sales Hub a four out of five.
What other advice do I have?
In terms of advice, HubSpot Sales Hub is a unique option. There is a free and paid version of the solution. One must first understand what is HubSpot Sales Hub is used for and use the free version first to understand it and what activities can be accomplished. Afterward, they can make the choice to purchase the paid version.
I rate HubSpot Sales Hub an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free HubSpot Sales Hub Report and get advice and tips from experienced pros
sharing their opinions.
Updated: October 2026
Popular Comparisons
Zendesk
Microsoft Dynamics CRM
IFS Cloud Platform
Salesforce Sales Cloud
monday.com
Infor CloudSuite
SAP CRM
Zoho CRM
Oracle Fusion Service
Vtiger CRM
Oracle CRM
SugarCRM Platform
HubSpot CRM
Buyer's Guide
Download our free HubSpot Sales Hub Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Looking for a CRM that would best integrate with Office 365
- When evaluating CRM, what aspect do you think is the most important to look for?
- Interested in integrating Dynamics CRM integrated with back end system, has anyone done this?
- What are the pros and cons of MS dynamics vs. Salesforce CRM?
- What are the biggest reasons for migrating to Salesforce from other CRMs?
- Salesforce.com is positioned in the Leaders Quadrant in the 2014 Gartner report. What are your experiences with it?
- What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?
- What is the best CRM for a small company?
- What is the best CRM for a new Real Estate Agent?
- What is the best CRM for a drinks retail and private membership club?















