ShafeeqRahman - PeerSpot reviewer
IT Administrator at Soybean Crushing Company & Derivatives (SOYA)
Real User
Top 10
Excellent solution, simple to use and helps us connect when there are network issues
Pros and Cons
  • "Google Meet is a clear and simple solution."
  • "Google Meet could be more secure."

What is most valuable?

Google Meet is a clear and simple solution. If we are having network issues, it works better than other solutions. It allows us to share files during meetings. The free version is APN flexible, and installation is easy.

What needs improvement?

Google Meet could be more secure.

For how long have I used the solution?

We have been using this solution for about two months.

What do I think about the stability of the solution?

It is stable.

Buyer's Guide
Google Hangouts
March 2024
Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It is scalable, and I rate the scalability a ten out of ten. We have less than five people using this solution.

Which solution did I use previously and why did I switch?

We use a paid version of Microsoft Teams and Google Meet when we have network issues.

How was the initial setup?

It has a straightforward setup and is not hard to complete.

What other advice do I have?

I recommend Google Meet to others, and I rate it a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Marcelo_Marciano - PeerSpot reviewer
Account Executive - Special Accounts at Iron Mountain Incorporated
MSP
Top 5
An excellent user-friendly tool that helps us with our commercial and sales meetings
Pros and Cons
  • "It is easy to use, and we don't need to make a lot of configurations."
  • "The solution can be improved by integrating other tools."

What is our primary use case?

Our primary use case for the solution is having internal meetings for ongoing projects. We also use it for our commercial and sales meetings with our customers.

What is most valuable?

It is easy to use and we don't need to make a lot of configurations. Additionally, It's a very user-friendly tool.

What needs improvement?

The solution can be improved by integrating other tools such as Microsoft Teams to make calls with different servers because many of our customers wouldn't have to change their tools to attend meetings. Additionally, the next release could include viewing the main screen and zooming in and out during a presentation on the desktop version.

For how long have I used the solution?

We have been using the solution for approximately three years and are currently using the most recent version.

What do I think about the scalability of the solution?

The solution is scalable. Approximately 1,200 people in different roles are using the solution at Iron Mountain Brazil.

How was the initial setup?

The initial setup is straightforward, and I rate it a ten out of ten. As a user, it took no time because when I logged in as a user, the workspace was already pre-configured, and I didn't do anything to start using the solution. However, I cannot comment on how long it may have taken from an IT perspective.

What other advice do I have?

I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Google Hangouts
March 2024
Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.
Presales engineer at Goodus
Real User
Top 5
Easy to use and simple implementation
Pros and Cons
  • "The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
  • "The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."

What is our primary use case?

We are using the solution for online meetings. It has become popular when people were working from home.

What is most valuable?

The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use.

What needs improvement?

The call reliability could improve in Google Hangouts.

For how long have I used the solution?

I have been using hangouts for a few years.

What do I think about the stability of the solution?

The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve.

I rate the stability of Google Hangouts an eight out of ten.

What do I think about the scalability of the solution?

We have approximately 100 people using this solution in my organization.

How are customer service and support?

I have not contacted the vendor for support.

Which solution did I use previously and why did I switch?

I have used Zoom in parallel with Google Hangouts. We use Google Hangouts mostly for internal meetings and Zoom for external meetings.

How was the initial setup?

The initial setup of Google Hangouts is simple.

What about the implementation team?

I did the implementation of the solution myself.

Which other solutions did I evaluate?

I have not found any profound differences between Google Hangouts to other similar solutions on the market.

What other advice do I have?

There is not any maintenance needed for this solution.

I rate Google Hangouts an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Hema Patil - PeerSpot reviewer
Software Affiliate at a pharma/biotech company with 1,001-5,000 employees
Real User
Top 5
Stable communication tool used for social networking and video calling
Pros and Cons
  • "This is a stable solution."
  • "There is no delete option for messages which could be an added feature in a future release."

What is our primary use case?

I use this solution personally for social networking and video calling. 

What needs improvement?

There is no delete option for messages which could be an added feature in a future release.

For how long have I used the solution?

I have used this solution for over 15 years. 

What do I think about the stability of the solution?

This is a stable solution. 

How was the initial setup?

This solution is included in Google Suite and no separate installation is needed. 

What other advice do I have?

I would recommend this solution to other users. I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Product Manager at a tech services company with 1,001-5,000 employees
Consultant
Video conferencing that is of good quality and is easy to use, but scheduling meetings is not part of the package
Pros and Cons
  • "The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
  • "Google Hangouts restricts you to those with a Gmail account."

What is our primary use case?

The primary use cases of this solution are virtual meetings with colleagues and video conferencing with friends.

What is most valuable?

The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing. This is because it is already in your Google account.

What needs improvement?

Connectivity and voice clarity is good. If I had to rate it out of ten, I would give it an eight. However, there were times when I used Google Hangouts on my phone and the voice quality was bad.

The back button functionality needs to be improved. When you hit the back button, you get out of the meeting. What should happen if you are in a meeting and you press the back button is that you would still be in the meeting but you would be able to see the other available features of your phone or use other apps. With Zoom, you are able to do those things.

They don't have a way to schedule a meeting as you with other solutions. If you compare it to Zoom, in that product you can schedule a meeting and send a link to others. The option it provides is to start a meeting then to invite or add. If you don't know their Gmail address then you can't invite them to join.

Google Hangouts restricts you to those with a Gmail account.

It's not easy to share. If you are with Zoom there is not share or deny, you send a link and they will be able to join you. It's made to be simple.

Once Google Hangouts is launched you are able to start meetings. Your contacts are all listed but only Google Hangouts contacts are available. If someone does not have Google Hangouts then there is no way to invite them to the meetings.

The UI is good, but the transaction needs improvement. The flow from jumping from one screen to another is a bit complicated.

For how long have I used the solution?

I used Google Hangouts for approximately two months.

How are customer service and technical support?

I have never contacted technical support.

Which solution did I use previously and why did I switch?

I stopped using Google Hangouts about a month ago. I now use Zoom or Google Meet for video conferencing. Google Hangouts is complicated and there are many solutions on the market that are more simplified, which is the reason I stopped using it.

How was the initial setup?

The initial setup is straightforward. It's easy and fast. Depending on your internet speed, it only takes a few minutes.

What other advice do I have?

I would not recommend this solution. They have Google Meets, which does the same as Google Hangouts and it has more features. I would advise them to use Google Meets instead.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Cloud Architect and Team Lead at a computer software company with 10,001+ employees
Real User
Stable solution that enables communication between peers and has a good history feature, but it's not as feature-rich as the competition
Pros and Cons
  • "Stable communication tool with a good history feature and very easy installation."
  • "Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."

What is our primary use case?

Google Hangouts enables communication between peers.

What is most valuable?

I like that Google Hangouts has better history features now.

What needs improvement?

Google Hangouts is not as feature-rich as Slack, but it's sufficient.

I'd like to see more features in this tool in the next release. What they need to do is add more features.

For how long have I used the solution?

I've been using Google Hangouts for a few years.

What do I think about the stability of the solution?

Google Hangouts is a stable product. I haven't seen any problems with its stability, so for me, it's stable.

What do I think about the scalability of the solution?

It's hard for me to say if Google Hangouts is scalable, but if we're talking about scalability in terms of users, it allows many, many users.

How was the initial setup?

Installing Google Hangouts was very easy. It comes with the package, e.g. this product comes out-of-the-box to a large extent.

Which other solutions did I evaluate?

I was able to evaluate Slack and Flowdock.

What other advice do I have?

I have some experience with Zoom, but not so much. We mainly use Google Hangouts, Google Meet, and Slack.

We have several thousand users of Google Hangouts in the company, and we'll probably increase usage for it.

I've never contacted technical support for this product, e.g. currently we have no issues with it.

I'm not recommending Google Hangouts to others. I'm recommending Slack instead.

I'm unsure, but we're probably paying yearly for Google Hangouts.

I'm rating Google Hangouts a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Testing Center of Excellence - Head at a tech services company with 1,001-5,000 employees
Real User
Easy to use and integrates well with Google suite
Pros and Cons
  • "It is very easy to use and is available as soon as you open a Google account."
  • "I would like to see support for showing virtual backgrounds."

What is our primary use case?

I use Google Hangouts for both chat and online meetings.

What is most valuable?

The most valuable feature is the seamless integration with Google Suite. For example, in Google Calendar, if you set a meeting then it will automatically prepare the google Meet or Google Hangouts meeting for you.

It gives you the ability to make online presentations, and there is a little-known tool that allows you to use it as a remote desktop.

It is very easy to use and is available as soon as you open a Google account.

The recently added noise-cancellation feature works well.

What needs improvement?

I would like to see support for showing virtual backgrounds.

A better resolution that is capable of showing hi-resolution videos would be useful.

The capability of transferring files through chat, other than just images and videos, would be useful. There are some workarounds for it, but they are not as robust as the other features. Most other messenger allows you to send files through chat.

For how long have I used the solution?

I have been using Google Hangouts for several years, since 2012.

What do I think about the stability of the solution?

I use it every day and the stability is pretty good. It has never quit on me except in the case where my internet connection was down. Basically, if you have a working internet connection then it's up.

What do I think about the scalability of the solution?

I have not tested the scalability, but I have been part of meetings with more than 100 participants. My understanding is that it can handle up to 250 concurrent users in a meeting. For our purposes at work, it has been good.

How are customer service and technical support?

I have never been in contact with technical support.

Which solution did I use previously and why did I switch?

I also use Zoom and Microsoft teams, although not as extensively as Hangouts. Zoom allows you to show a virtual background, which is a nice feature. Also, most other messengers support sending generic files through chat, whereas Google Hangout supports sending images and videos only.

One problem with Zoom is that you can only have chats when you're in a video conference, whereas with Hangouts, it's real-time. The chat box is always there. I have never used the chat feature in Microsoft Teams.

I have not explored the integration between Teams and Microsoft Office.

How was the initial setup?

Running Hangouts for the first time is pretty seamless. Once you have a Google account, there is no setup that is needed. You simply log in and it's there.

What about the implementation team?

It was easy to set up on my own.

What's my experience with pricing, setup cost, and licensing?

This solution is available for free with the opening of a Google account.

What other advice do I have?

My advice for anybody who is looking to start using Google Hangouts is that it is plug-and-play, and comes free with Google Suite. The minute you have a Google account, it's already there. It is easy to use and works right out of the box.

Having more than 100 people in a meeting is pretty good.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Administrator at Lahore Garrison university
Real User
video conferencing features enable more than two or three people to be connected at a time but it should have meeting reminders
Pros and Cons
  • "The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time."
  • "There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."

What is most valuable?

The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time.

What needs improvement?

There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc. 

Another feature I want to add is a meeting date to schedule meetings or if I want a meeting after two days, I would like to have a reminder and a note.

For how long have I used the solution?

I have been using Google Hangouts for ten years. 

What do I think about the stability of the solution?

The current version is stable.

What do I think about the scalability of the solution?

It is scalable. We have around 1,500 users.

How are customer service and technical support?

We don't use technical support. We are multiple users and we have more features than other colleagues. 

Which solution did I use previously and why did I switch?

We also use Zoom. Zoom has more control options than Google Hangouts because a presenter can give control to another colleague or student. If anyone wants to ask any question, they can raise their hand to ask a question, can send a message or can ask the presenter to give them control, or they can annotate at a certain time. They have more features. We can also send voice messages with Zoom.

What other advice do I have?

I would rate it a six out of ten. The security is already there but there should be more ability to share features. The other feature they should include is Zoom control; if one colleague wants to give control to another, there can be two, three or four sharing their presentations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Google Hangouts Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Product Categories
Virtual Meetings
Buyer's Guide
Download our free Google Hangouts Report and get advice and tips from experienced pros sharing their opinions.