I use Google Hangouts for both chat and online meetings.
Testing Center of Excellence - Head at a tech services company with 1,001-5,000 employees
Easy to use and integrates well with Google suite
Pros and Cons
- "It is very easy to use and is available as soon as you open a Google account."
- "I would like to see support for showing virtual backgrounds."
What is our primary use case?
What is most valuable?
The most valuable feature is the seamless integration with Google Suite. For example, in Google Calendar, if you set a meeting then it will automatically prepare the google Meet or Google Hangouts meeting for you.
It gives you the ability to make online presentations, and there is a little-known tool that allows you to use it as a remote desktop.
It is very easy to use and is available as soon as you open a Google account.
The recently added noise-cancellation feature works well.
What needs improvement?
I would like to see support for showing virtual backgrounds.
A better resolution that is capable of showing hi-resolution videos would be useful.
The capability of transferring files through chat, other than just images and videos, would be useful. There are some workarounds for it, but they are not as robust as the other features. Most other messenger allows you to send files through chat.
For how long have I used the solution?
I have been using Google Hangouts for several years, since 2012.
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June 2025

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What do I think about the stability of the solution?
I use it every day and the stability is pretty good. It has never quit on me except in the case where my internet connection was down. Basically, if you have a working internet connection then it's up.
What do I think about the scalability of the solution?
I have not tested the scalability, but I have been part of meetings with more than 100 participants. My understanding is that it can handle up to 250 concurrent users in a meeting. For our purposes at work, it has been good.
How are customer service and support?
I have never been in contact with technical support.
Which solution did I use previously and why did I switch?
I also use Zoom and Microsoft teams, although not as extensively as Hangouts. Zoom allows you to show a virtual background, which is a nice feature. Also, most other messengers support sending generic files through chat, whereas Google Hangout supports sending images and videos only.
One problem with Zoom is that you can only have chats when you're in a video conference, whereas with Hangouts, it's real-time. The chat box is always there. I have never used the chat feature in Microsoft Teams.
I have not explored the integration between Teams and Microsoft Office.
How was the initial setup?
Running Hangouts for the first time is pretty seamless. Once you have a Google account, there is no setup that is needed. You simply log in and it's there.
What about the implementation team?
It was easy to set up on my own.
What's my experience with pricing, setup cost, and licensing?
This solution is available for free with the opening of a Google account.
What other advice do I have?
My advice for anybody who is looking to start using Google Hangouts is that it is plug-and-play, and comes free with Google Suite. The minute you have a Google account, it's already there. It is easy to use and works right out of the box.
Having more than 100 people in a meeting is pretty good.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

CIO at OCA Global
Easy to use, integrates well, and the session recording is useful
Pros and Cons
- "The ease of navigation is good, as we can easily share data and screens."
- "The algorithm should be improved to automatically deal with poor connections in a better way."
What is our primary use case?
We use Google Hangouts for virtual meetings.
What is most valuable?
The most valuable features are integration with the calendar and video conference equipment.
The ease of navigation is good, as we can easily share data and screens.
The session recording feature is useful.
What needs improvement?
There is a significant problem with performance when you have a poor connection. In these cases, it does not do a very good job of stopping the video automatically. The algorithm should be improved to automatically deal with poor connections in a better way.
In the future, we would like to have support for multiple speakers at the same time.
We would like to have a registry of attendance created automatically to show us who is in the session.
For how long have I used the solution?
I have been using Google Hangouts for more than two years.
What do I think about the stability of the solution?
When you have somebody that is in a place with a poor connection, the performance is not as good. While this must be a problem with all of these products, I think that the algorithm should stop the video automatically when somebody has a poor connection.
How are customer service and technical support?
We have been in contact with technical support, although not for the issue of boosting performance by compensating for a poor connection.
Which solution did I use previously and why did I switch?
We have used Polycom and Skype. We found that Polycom is very good but it is very expensive and not for the masses. We found that Skype was very good as well, except that it doesn't integrate with your collaborative tools.
What other advice do I have?
My advice to anybody who is considering this solution is not to try anything else if you are already using Google Suite as your collaborative tool in the company. Basically, if you are using G-Suite then you should be using Google Hangouts because it works.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Google Hangouts
June 2025

Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
IT Administrator at Soybean Crushing Company & Derivatives (SOYA)
Excellent solution, simple to use and helps us connect when there are network issues
Pros and Cons
- "Google Meet is a clear and simple solution."
- "Google Meet could be more secure."
What is most valuable?
Google Meet is a clear and simple solution. If we are having network issues, it works better than other solutions. It allows us to share files during meetings. The free version is APN flexible, and installation is easy.
What needs improvement?
Google Meet could be more secure.
For how long have I used the solution?
We have been using this solution for about two months.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable, and I rate the scalability a ten out of ten. We have less than five people using this solution.
Which solution did I use previously and why did I switch?
We use a paid version of Microsoft Teams and Google Meet when we have network issues.
How was the initial setup?
It has a straightforward setup and is not hard to complete.
What other advice do I have?
I recommend Google Meet to others, and I rate it a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Affiliate at a pharma/biotech company with 1,001-5,000 employees
Stable communication tool used for social networking and video calling
Pros and Cons
- "This is a stable solution."
- "There is no delete option for messages which could be an added feature in a future release."
What is our primary use case?
I use this solution personally for social networking and video calling.
What needs improvement?
There is no delete option for messages which could be an added feature in a future release.
For how long have I used the solution?
I have used this solution for over 15 years.
What do I think about the stability of the solution?
This is a stable solution.
How was the initial setup?
This solution is included in Google Suite and no separate installation is needed.
What other advice do I have?
I would recommend this solution to other users. I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CFO at a maritime company with 201-500 employees
Intuitively designed and quick implementation
Pros and Cons
- "Google Hangouts is easy to use and intuitive."
- "Google Hangouts could work on making the service better for slow connections."
What is our primary use case?
We use Google Hangouts for internal chats and file transfers.
What is most valuable?
Google Hangouts is easy to use and intuitive.
What needs improvement?
Google Hangouts could work on making the service better for slow connections.
For how long have I used the solution?
I have been using Google Hangouts for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Google Hangouts is scalable.
How are customer service and support?
I did not contact support because the solution is very easy to use.
Which solution did I use previously and why did I switch?
I have previously used Zoom. I have found that Google Hangouts hand Zoom operates fairly similarly.
How was the initial setup?
the setup of Google Hangouts was very easy. It did not take long to start using it, it was very quick.
What other advice do I have?
I would recommend this solution to others. My children at school use it all the time at school.
I rate Google Hangouts a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support at a financial services firm with 501-1,000 employees
High performance, simple installation, and user-friendly
Pros and Cons
- "Google Hangouts is easy to use and has good performance."
- "The solution can improve by having more integration with different platforms."
What is our primary use case?
I use Google Hangouts for virtual meetings.
What is most valuable?
Google Hangouts is easy to use and has good performance.
What needs improvement?
The solution can improve by having more integration with different platforms.
For how long have I used the solution?
I have been using Google Hangouts for a couple of years.
What do I think about the stability of the solution?
The solution is stable, it has high availability.
What do I think about the scalability of the solution?
I have found Google Hangouts to be scalability is good.
We have 300 users using this solution in my organization.
How are customer service and support?
I have not needed to contact the support.
Which solution did I use previously and why did I switch?
I have previously used Skype.
How was the initial setup?
The installation was straightforward and did not take very long.
What about the implementation team?
I did the implementation myself.
We have four administrations for the support of the solution.
What's my experience with pricing, setup cost, and licensing?
There is an annual subscription to use this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Google Hangouts a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product Manager at a tech services company with 1,001-5,000 employees
Video conferencing that is of good quality and is easy to use, but scheduling meetings is not part of the package
Pros and Cons
- "The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
- "Google Hangouts restricts you to those with a Gmail account."
What is our primary use case?
The primary use cases of this solution are virtual meetings with colleagues and video conferencing with friends.
What is most valuable?
The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing. This is because it is already in your Google account.
What needs improvement?
Connectivity and voice clarity is good. If I had to rate it out of ten, I would give it an eight. However, there were times when I used Google Hangouts on my phone and the voice quality was bad.
The back button functionality needs to be improved. When you hit the back button, you get out of the meeting. What should happen if you are in a meeting and you press the back button is that you would still be in the meeting but you would be able to see the other available features of your phone or use other apps. With Zoom, you are able to do those things.
They don't have a way to schedule a meeting as you with other solutions. If you compare it to Zoom, in that product you can schedule a meeting and send a link to others. The option it provides is to start a meeting then to invite or add. If you don't know their Gmail address then you can't invite them to join.
Google Hangouts restricts you to those with a Gmail account.
It's not easy to share. If you are with Zoom there is not share or deny, you send a link and they will be able to join you. It's made to be simple.
Once Google Hangouts is launched you are able to start meetings. Your contacts are all listed but only Google Hangouts contacts are available. If someone does not have Google Hangouts then there is no way to invite them to the meetings.
The UI is good, but the transaction needs improvement. The flow from jumping from one screen to another is a bit complicated.
For how long have I used the solution?
I used Google Hangouts for approximately two months.
How are customer service and technical support?
I have never contacted technical support.
Which solution did I use previously and why did I switch?
I stopped using Google Hangouts about a month ago. I now use Zoom or Google Meet for video conferencing. Google Hangouts is complicated and there are many solutions on the market that are more simplified, which is the reason I stopped using it.
How was the initial setup?
The initial setup is straightforward. It's easy and fast. Depending on your internet speed, it only takes a few minutes.
What other advice do I have?
I would not recommend this solution. They have Google Meets, which does the same as Google Hangouts and it has more features. I would advise them to use Google Meets instead.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Administrator at Lahore Garrison university
video conferencing features enable more than two or three people to be connected at a time but it should have meeting reminders
Pros and Cons
- "The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time."
- "There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."
What is most valuable?
The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time.
What needs improvement?
There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc.
Another feature I want to add is a meeting date to schedule meetings or if I want a meeting after two days, I would like to have a reminder and a note.
For how long have I used the solution?
I have been using Google Hangouts for ten years.
What do I think about the stability of the solution?
The current version is stable.
What do I think about the scalability of the solution?
It is scalable. We have around 1,500 users.
How are customer service and technical support?
We don't use technical support. We are multiple users and we have more features than other colleagues.
Which solution did I use previously and why did I switch?
We also use Zoom. Zoom has more control options than Google Hangouts because a presenter can give control to another colleague or student. If anyone wants to ask any question, they can raise their hand to ask a question, can send a message or can ask the presenter to give them control, or they can annotate at a certain time. They have more features. We can also send voice messages with Zoom.
What other advice do I have?
I would rate it a six out of ten. The security is already there but there should be more ability to share features. The other feature they should include is Zoom control; if one colleague wants to give control to another, there can be two, three or four sharing their presentations.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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