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HaiPham - PeerSpot reviewer
Managing Director at sea-solutión
MSP
Top 5Leaderboard
Great for virtual meetings with good pricing and a straightforward implementation
Pros and Cons
  • "It's very easy to use."
  • "It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings."

What is our primary use case?

If we need to hold an online meeting, we use Google Hangouts.

What is most valuable?

The solution is useful for virtual meetings. I like that we can do voice or video calls. There are also screen-sharing capabilities.

It is straightforward to set up the solution. 

It's very easy to use. 

The product is stable.

I find the solution to be scalable. 

The pricing is good.

What needs improvement?

It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings. 

We'd like to have remote control so that if I share my screen, others can use it and manipulate it. 

For how long have I used the solution?

I've been using the solution for 15 years. 

Buyer's Guide
Google Hangouts
June 2025
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What do I think about the stability of the solution?

It is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

My understanding is the solution scales well. We do have less than 25 users at this time using Google. Less than ten people use Google Hangouts. We do not yet have any plans to increase usage.

How are customer service and support?

I've never dealt with technical support. I cannot speak to how helpful or responsive they are. The product has always worked for me, and therefore I've never needed to reach out. 

Which solution did I use previously and why did I switch?

We've used several virtual meeting solutions, like Zoom, Microsoft Teams, and sometimes Skype. We tend to use Hangouts as we host our email with Google and it is included.

How was the initial setup?

The implementation process is simple to set up. I work in IT and therefore it is very easy for me to understand how to use it. Since it is cloud-based, you can simply just start using it. 

What about the implementation team?

I did not need a consultant or integrator to help me with the setup. I could handle it myself. 

What's my experience with pricing, setup cost, and licensing?

The pricing is not too expensive. I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts.

What other advice do I have?

I'd recommend the solution to others. 

I would rate the solution nine out of ten. It's really good.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SanjeetkumarSingh - PeerSpot reviewer
Senior manager at Wipro Limited
Real User
Intuitive with good performance and offers a trial version
Pros and Cons
  • "When you get a meeting invitation, it's very easy to just join and go."
  • "Support could be a bit faster."

What is our primary use case?

We primarily use the solution for meetings. 

What is most valuable?

It works really well.

It's great for meetings. The solution is helpful for videos especially.

The product is very intuitive. When you get a meeting invitation, it's very easy to just join and go.

We feel the performance is quite good.

Google offers a trial version, which I have used. 

What needs improvement?

Support could be a bit faster. 

For how long have I used the solution?

I've used the solution for a few meetings. 

What do I think about the stability of the solution?

The solution is stable and the connectivity is great. It's reliable. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

I can't speak to the scalability. I've never experimented with expanding it. 

I'm not sure how many people are using it. We are not using it in our organization, however, I will get invites from other organizations and use it that way.

How are customer service and support?

Technical support is very good. We have no issues with Google support. We would, however, like them to increase the response rate and move a bit faster. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm aware of Skype, however, I don't use it myself. 

We are using Microsoft Teams. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure what the licensing costs are. 

What other advice do I have?

I'm not sure if we are using a specific version or not. 

I'd rate the product eight out of ten. It's pretty good overall. I'd recommend the product to others who need to run video conferences and meetings. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Google Hangouts
June 2025
Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
IT Consultant at VCosmos
Consultant
Offers seamless integration with other Google Workspace apps and real-time captioning and translation features
Pros and Cons
  • "The most valuable feature of Google Hangouts for me is content sharing."
  • "One area where I see room for improvement in Google Hangout is the voice quality during meetings."

What is our primary use case?

I use Google Hangout to showcase case studies and solutions when consulting with clients about data security and data center work. It is a convenient way to present information and have discussions with clients remotely.

How has it helped my organization?

Google Hangouts, including Google Hangouts, has greatly facilitated remote collaboration for me. By using it alongside Teams, I can easily connect with peers and colleagues, no matter where we are. It has made virtual presentations and meetings much more convenient, allowing us to share and present information without needing to be physically present.

What is most valuable?

The most valuable feature of Google Hangouts for me is content sharing. It is incredibly useful, especially when working remotely, as it allows me to easily share presentations, documents, or other materials with clients during meetings.

What needs improvement?

One area where I see room for improvement in Google Hangout is the voice quality during meetings. Compared to Microsoft Teams, I find the voice quality to be somewhat lacking.

What do I think about the stability of the solution?

I would rate the stability of Google Hangouts as a ten out of ten.

What do I think about the scalability of the solution?

The scalability of the solution is good. I use Google Hangouts only twice per week for my projects.

Which solution did I use previously and why did I switch?

Before using Google Hangouts, I used a variety of solutions depending on the client or peers I was communicating with. This included Microsoft Teams for collaboration and sometimes WhatsApp for smaller meetings or quick conversations with up to four or five people.

How was the initial setup?

I would rate the easiness of the initial setup as a nine out of ten.

Which other solutions did I evaluate?

Before choosing Google Hangouts, I evaluated other options like Skype and Zoom. I have used Skype extensively in the past, and Zoom was another important collaboration tool used in my work life.

What other advice do I have?

I have encountered some audio quality issues with Google Hangouts, but not video quality issues. Video quality problems usually stem from network instability rather than an issue with Google Hangouts itself.

For someone considering using Google Hangouts in a professional environment, I would suggest they stick with platforms they're already comfortable with, like Skype or Microsoft Teams. However, for everyday communication needs outside of enterprise settings, Google Hangout could be suitable, but for larger-scale meetings, I would recommend considering options like Microsoft Teams or Zoom.

Overall, I would rate Google Hangouts as a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Victor Claveria - PeerSpot reviewer
Logistics Division Manager at 3PL
Real User
Extremely stable, highly scalable, and quick to access
Pros and Cons
  • "The solution's stability is the most valuable feature."
  • "The UI has room for improvement."

What is our primary use case?

I use the solution for my online class.

What is most valuable?

The solution's stability is the most valuable feature.

What needs improvement?

The UI has room for improvement. I have a hard time navigating through the features.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

I give the stability a ten out of ten.

What do I think about the scalability of the solution?

I give the scalability a nine out of ten.

How was the initial setup?

The initial setup is straightforward. No installation is necessary. I only need to log in with my Gmail account in order to use the solution.

What's my experience with pricing, setup cost, and licensing?

We pay an annual license to use the solution.

What other advice do I have?

I give the solution a nine out of ten.

We have around ten people using the solution.

We have plans to increase the usage in the future.

I would recommend this solution as it is a stable and effective virtual meeting platform.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
BaidyTHIONGANE - PeerSpot reviewer
Engineer at BNP Paribas
Real User
Enables us to chat and exchange quick information.
Pros and Cons
  • "We use Google Hangouts to chat and exchange some quick information."

    What is our primary use case?

    I used it extensively during the pandemic to collaborate in remote meetings. We use Google Hangouts to chat and exchange quick information.

    What needs improvement?

    An area of improvement could be to make it more user-friendly.

    An additional feature that I would like to be included in the next release is a recording feature.

    For how long have I used the solution?

    I have been using Hangouts for two years.

    What do I think about the stability of the solution?

    It is a stable solution, and I rate it an eight out of ten.

    How was the initial setup?

    It is easy to setup.

    What about the implementation team?

    We didn’t deploy it. I just use it in my private way.

    What's my experience with pricing, setup cost, and licensing?

    I use the free version.

    What other advice do I have?

    I would recommend it to others.

    Overall, I rate it an eight on a scale of one to ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Soumi Sarkar - PeerSpot reviewer
    Content Consultant at Zensciences
    Real User
    Has good sound quality and is good for internal and external meetings
    Pros and Cons
    • "I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the link of the meeting to join."
    • "There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."

    What is our primary use case?

    Google Meet is used mainly for internal and external meetings. In some of the brand cases, we are using Microsoft Teams, which would be once every two or three months. Otherwise, we use Google Meet for all internal and external calls.

    What is most valuable?

    I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the meeting link to join.

    What needs improvement?

    There is no recording feature in Google Meet. Zoom has a recording feature and we use it for any calls that require recording.

    For how long have I used the solution?

    I have been using Google Meet for at least two years. I have probably been using this tool longer than that since I joined my current organization only two months back.

    What do I think about the stability of the solution?

    I have found Google Meet to be a stable solution.

    What do I think about the scalability of the solution?

    I believe Google Meet to be a scalable tool. There are about 100-200 employees in my organization who use Google Meet.

    How are customer service and support?

    I have not personally used the support. I think the admin team is quite happy with Google Meet since they have been using it for quite a long time. I will rate the customer service and support a nine and nine and a half out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have used Zoom previously. I switched because Google Meet is easier to use than Zoom since the latter requires an app to connect.

    How was the initial setup?

    The setup is straightforward. You need to have a laptop and click on the meeting link. Even if it is a video call, nobody keeps their videos on. The setup is straightforward and requires nothing out of the box.

    What other advice do I have?

    I would rate Google Meet a nine out of ten. I use the latest version of the tool, and will most likely recommend this tool depending on the use case. However, I would not recommend it for too heavy or high-intensity calls.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    IT consultant at Secoptrial
    Real User
    It is lightweight as it doesn't take up much memory or resources; it has a free version
    Pros and Cons
    • "I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
    • "Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."

    What is our primary use case?

    When we don't use Microsoft Teams, we plan our meetings and have them on Google Hangouts, though only sometimes. We use Google Hangouts occasionally, for example, about eleven times.

    What is most valuable?

    I like that Google Hangouts works very well. You'll only have a problem using it if your internet connection isn't very good. I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources.

    What needs improvement?

    Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts. However, Google suite has Google Docs, which has a similar feature, but I haven't experimented yet.

    What do I think about the stability of the solution?

    Google Hangouts is a stable solution.

    What do I think about the scalability of the solution?

    Google Hangouts is scalable if you have the paid version, where more members can join the meeting. The paid version also allows you to record meetings. The free version will undoubtedly have some limits.

    How are customer service and support?

    I do a Google search when I have a problem with Google Hangouts, and then I follow the steps to fix that problem. I also go on YouTube to find a fix.

    Which solution did I use previously and why did I switch?

    We use either Microsoft Teams or Google Hangouts. It depends on what the partner wants. One partner didn't want to use Skype, so it's either Google Hangouts or Microsoft Teams.

    How was the initial setup?

    It's easy to set up meetings on Google Hangouts. You need a meeting title and a date, and then you can add a meeting description. Once you've added that meeting to your calendar, you'll get a link you can share with other users, which can be clicked to join the meeting.

    What was our ROI?

    Google Hangouts is a good investment. There's ROI from it.

    What's my experience with pricing, setup cost, and licensing?

    Rating the pricing for a product, whether cheap or expensive, depends on the category, the functionality, and your budget. Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version. I could go for the paid version if the tool's pricing is even cheaper.

    What other advice do I have?

    I have experience with Google Hangouts.

    I use different versions of the tool. For example, sometimes, I use it on my PC through its application. Other times, I use the Google Hangouts application on my mobile phone. You can also use it on a web browser, but I haven't tried that version.

    I recommend Google Hangouts to others as it has features that help improve meetings.

    I work for a small company with about ten Google Hangouts users. Currently, it's not necessary to increase the usage of this tool.

    I recommend the solution to others because, based on my experience, it's an easy tool. Google Hangouts doesn't consume much memory compared to Microsoft Teams. You don't need to install other components to make Google Hangouts work. The tool is fast because once you access the application, it automatically redirects you to the meeting room. Google Hangouts is not resource-heavy, so I recommend it to others.

    My rating for Google Hangouts is eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    AmilaDantanarayana - PeerSpot reviewer
    Presales manager at Mitra Innovation
    Real User
    Top 10
    Good companion mode, easy meeting recording capabilities, and is simple to set up
    Pros and Cons
    • "The solution is stable."
    • "We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."

    What is our primary use case?

    We primarily use the solution in order to conduct virtual meetings. 

    What is most valuable?

    It's easy to record a meeting. This is a quite useful feature for us.

    The product offers a companion mode, which is helpful.

    It's quite simple to set up. 

    The solution is stable.

    It can scale well. 

    What needs improvement?

    Overall, it is a good platform. there isn't really anything lacking. 

    We've noticed the product works better in Chrome and doesn't work as well in Safari browsers. They should work on improving their performance there. 

    For how long have I used the solution?

    I've been using the solution for about three years.

    What do I think about the stability of the solution?

    We've noticed the performance isn't as good on Safari browsers. 

    Otherwise, it is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

    What do I think about the scalability of the solution?

    It's very scalable. I'd rate it at a nine or ten out of ten in terms of ease of expansion. It's a Google platform It scales well. 

    We have about 350 people using the solution right now. While we have plans to continue using it, I'm not sure about if there are plans to increase usage. 

    How are customer service and support?

    I've never had the opportunity to reach out to technical support.

    Which solution did I use previously and why did I switch?

    I've used Teams, Skype, and Zoom previously.

    How was the initial setup?

    The setup is very easy, very straightforward. I'd rate the ease of implementation nine out of ten. It is not complex at all. 

    We're on a subscription. It's a cloud implementation. I'm not sure how it is hosted, however, it is a tenant model. The deployment is fast on the cloud. 

    Since it is hosted on the cloud, it requires minimal staff for deployment and maintenance. 

    What's my experience with pricing, setup cost, and licensing?

    We pay to use the solution via a subscription model. We pay for the solution annually.

    What other advice do I have?

    I'd rate the solution nine out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Google
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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