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Mubashar Hanif
Network Administrator at Lahore Garrison university
Real User
Top 10
video conferencing features enable more than two or three people to be connected at a time but it should have meeting reminders
Pros and Cons
  • "The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time."
  • "There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."

What is most valuable?

The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time.

What needs improvement?

There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc. 

Another feature I want to add is a meeting date to schedule meetings or if I want a meeting after two days, I would like to have a reminder and a note.

For how long have I used the solution?

I have been using Google Hangouts for ten years. 

What do I think about the stability of the solution?

The current version is stable.

What do I think about the scalability of the solution?

It is scalable. We have around 1,500 users.

How are customer service and technical support?

We don't use technical support. We are multiple users and we have more features than other colleagues. 

Which solution did I use previously and why did I switch?

We also use Zoom. Zoom has more control options than Google Hangouts because a presenter can give control to another colleague or student. If anyone wants to ask any question, they can raise their hand to ask a question, can send a message or can ask the presenter to give them control, or they can annotate at a certain time. They have more features. We can also send voice messages with Zoom.

What other advice do I have?

I would rate it a six out of ten. The security is already there but there should be more ability to share features. The other feature they should include is Zoom control; if one colleague wants to give control to another, there can be two, three or four sharing their presentations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Consultant with 11-50 employees
Consultant
Top 20
Quick and easy to use, and the quality of audio is superior to other products
Pros and Cons
  • "Google Hangouts is very quick and easy to use, and the quality is very good."
  • "I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."

What is our primary use case?

We have been using Google Hangouts for video conferencing during the COVID-19 pandemic.

What is most valuable?

Google Hangouts is very quick and easy to use, and the quality is very good.

What needs improvement?

I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting.

Support for recording meetings would be helpful.

For how long have I used the solution?

We have been using Google Hangouts for about three months.

What do I think about the stability of the solution?

We have been using this solution approximately twice a week and it has been very stable.

What do I think about the scalability of the solution?

Google Hangouts is a scalable system. We have had meetings that include at least ten members and it has been fine.

How are customer service and technical support?

I have not been in contact with Google's technical support.

Which solution did I use previously and why did I switch?

Prior to Google Hangouts, I have used Cisco Webex for web conferencing and meetings. I found that the voice and image are much more clear in Hangouts, compared to Webex. In fact, I think that the biggest difference between them is that the voice in Google Hangouts is better.

How was the initial setup?

This solution is quite easy to set up. You can create a meeting using the calendar and it starts working. It can be started in a matter of seconds.

Which other solutions did I evaluate?

We are users of Google G-Suite, so we did not consider other options.

What other advice do I have?

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Ben Ndunda
IT Support at a financial services firm with 501-1,000 employees
Real User
Top 5
High performance, simple installation, and user-friendly

What is our primary use case?

I use Google Hangouts for virtual meetings.

What is most valuable?

Google Hangouts is easy to use and has good performance.

What needs improvement?

The solution can improve by having more integration with different platforms.

For how long have I used the solution?

I have been using Google Hangouts for a couple of years.

What do I think about the stability of the solution?

The solution is stable, it has high availability.

What do I think about the scalability of the solution?

I have found Google Hangouts to be scalability is good. We have 300 users using this solution in my organization.

How are customer service and support?

I have not needed to contact the support.

Which solution did I use previously and why did I switch?

What is our primary use case?

I use Google Hangouts for virtual meetings.

What is most valuable?

Google Hangouts is easy to use and has good performance.

What needs improvement?

The solution can improve by having more integration with different platforms.

For how long have I used the solution?

I have been using Google Hangouts for a couple of years.

What do I think about the stability of the solution?

The solution is stable, it has high availability.

What do I think about the scalability of the solution?

I have found Google Hangouts to be scalability is good.

We have 300 users using this solution in my organization.

How are customer service and support?

I have not needed to contact the support.

Which solution did I use previously and why did I switch?

I have previously used Skype.

How was the initial setup?

The installation was straightforward and did not take very long.

What about the implementation team?

I did the implementation myself.

We have four administrations for the support of the solution.

What's my experience with pricing, setup cost, and licensing?

There is an annual subscription to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Google Hangouts a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CFO at a maritime company with 201-500 employees
Real User
Intuitively designed and quick implementation

What is our primary use case?

We use Google Hangouts for internal chats and file transfers.

What is most valuable?

Google Hangouts is easy to use and intuitive.

What needs improvement?

Google Hangouts could work on making the service better for slow connections.

For how long have I used the solution?

I have been using Google Hangouts for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Google Hangouts is scalable.

How are customer service and support?

I did not contact support because the solution is very easy to use.

Which solution did I use previously and why did I switch?

I have previously used Zoom. I have found that Google Hangouts hand Zoom…

What is our primary use case?

We use Google Hangouts for internal chats and file transfers.

What is most valuable?

Google Hangouts is easy to use and intuitive.

What needs improvement?

Google Hangouts could work on making the service better for slow connections.

For how long have I used the solution?

I have been using Google Hangouts for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Google Hangouts is scalable.

How are customer service and support?

I did not contact support because the solution is very easy to use.

Which solution did I use previously and why did I switch?

I have previously used Zoom. I have found that Google Hangouts hand Zoom operates fairly similarly.

How was the initial setup?

the setup of Google Hangouts was very easy. It did not take long to start using it, it was very quick.

What other advice do I have?

I would recommend this solution to others. My children at school use it all the time at school.

I rate Google Hangouts a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Business Development Manager at a computer software company with 501-1,000 employees
Real User
Easy to use, and you're in the system with just a click

What is most valuable?

Its ease of use is most valuable. It is just a click, and you're in the system. 

What needs improvement?

It is not as stable. They can improve its stability.

For how long have I used the solution?

I have been using it for probably a couple of years.

What do I think about the stability of the solution?

It is not as stable.

What do I think about the scalability of the solution?

We have issues when we have multiple users. That's why we use Zoom. If we got a big meeting, we use Zoom.

How are customer service and support?

We have our own support team that manages it, so I let them worry about it.

Which solution did I use previously and why did I switch?

We use Google Meets for internal meetings, but we use Zoom for client-facing meetings.…

What is most valuable?

Its ease of use is most valuable. It is just a click, and you're in the system. 

What needs improvement?

It is not as stable. They can improve its stability.

For how long have I used the solution?

I have been using it for probably a couple of years.

What do I think about the stability of the solution?

It is not as stable.

What do I think about the scalability of the solution?

We have issues when we have multiple users. That's why we use Zoom. If we got a big meeting, we use Zoom.

How are customer service and support?

We have our own support team that manages it, so I let them worry about it.

Which solution did I use previously and why did I switch?

We use Google Meets for internal meetings, but we use Zoom for client-facing meetings. 

I've used Microsoft teams. It used to be Skype, and now, it is probably Microsoft Teams.

What other advice do I have?

I would advise others to know the purpose of the tool. I would rate this solution an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director Of Engineering at Smarg Technologies
Real User
Has good screen-sharing features and good stability

What is most valuable?

The screen-sharing feature is the most valuable feature. 

For how long have I used the solution?

I have been using Google Hangouts for one year. 

What do I think about the stability of the solution?

I haven't had any problems with stability. 

What do I think about the scalability of the solution?

It is definitely scalable. 

How are customer service and technical support?

I haven't needed to contact customer support because there haven't been any problems. 

What other advice do I have?

Google Hangouts is wonderful in order to communicate with the rest of the world.  I would rate Google Hangouts an eight out of ten. Not a ten because there's room for improvement. Sometimes there is disconnectivity. 

Which deployment model are you using for this

What is most valuable?

The screen-sharing feature is the most valuable feature. 

For how long have I used the solution?

I have been using Google Hangouts for one year. 

What do I think about the stability of the solution?

I haven't had any problems with stability. 

What do I think about the scalability of the solution?

It is definitely scalable. 

How are customer service and technical support?

I haven't needed to contact customer support because there haven't been any problems. 

What other advice do I have?

Google Hangouts is wonderful in order to communicate with the rest of the world. 

I would rate Google Hangouts an eight out of ten. Not a ten because there's room for improvement. Sometimes there is disconnectivity. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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