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Google Hangouts [EOL] Reviews

Vendor: Google
4.1 out of 5
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What is Google Hangouts [EOL]?

Google Hangouts [EOL] offered a versatile communication platform with features like screen sharing, Google Suite integration, and reliable performance, enabling flexible meetings without time limits and a seamless intuitive experience for users.

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Buyer's Guide
Google Hangouts [EOL]
January 2026
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PeerResearch reports based on Google Hangouts [EOL] reviews

TypeTitleDate
CategoryVirtual MeetingsFeb 4, 2026Download
ProductReviews, tips, and advice from real usersFeb 4, 2026Download
Suggested products
TitleRatingMindshareRecommending
Zoom Workplace Business4.28.6%95%232 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Google Hangouts [EOL] users find screen sharing and video conferencing most valuable. Group chats and easy navigation enhance user interaction. Integration with Google Suite, including Calendar, simplifies scheduling. Users appreciate the voice and video call clarity, minimal setup, and lack of time limits. Its flexibility and reliability are appreciated for remote meetings. The tool supports seamless collaboration with features like meeting recording and document sharing, making it ideal for virtual meetings. Its inclusion in Google accounts adds convenience.
  • "Google Hangouts currently uses AI capabilities to generate splits on the call and summarize it."
  • "The best features of Google Hangouts include the option with Gemini to record and create call transcriptions and provide a meeting summary."
  • "The scalability is good; we have added a lot of users, and it's always working."

Room for Improvement

Google Hangouts [EOL] needs improvements in several areas such as voice quality, session time, screen sharing, and UI design. Users desire features like meeting recording, better integration with platforms, and enhanced security. They find issues with resource consumption and reliability, especially compared to competitors like Zoom and Microsoft Teams. There are requests for improved collaboration tools, file sharing, participant management, and options for virtual backgrounds. Additionally, its use with non-Gmail users and scalability concerns are noted.
  • "Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly."
  • "The design could be a little bit better."
  • "One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."

Pricing

Enterprise buyers evaluating Google Hangouts [EOL] find that it offers a mix of free and paid options. While some benefited from a free version with a Google account, others faced doubled costs due to recent price increases. The pricing is generally considered reasonable at $6 to $50 per user per month, depending on the plan. Annual subscriptions and licensing requirements are common, with the full suite of tools enhancing its value.
  • "I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
  • "There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
  • "For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."

Popular Use Cases

Google Hangouts [EOL] was used primarily for virtual meetings, video conferencing, and internal communication by distributed teams. Organizations utilized it for video calls, inter-company communication, remote interviews, and document sharing. It became popular during the COVID-19 pandemic for classes and meetings. Users appreciated its screen sharing and whiteboard capabilities. Transition to Google Chat began as Hangouts' end of life approached, showing a shift in usage preferences.

Service and Support

Many users have not engaged with Google Hangouts [EOL] customer service, as issues rarely arise. When contacted, support teams are primarily responsive, though some seek quicker resolutions. A few users rely on in-house support or external resources for troubleshooting. Overall, customer service is rated positively, with some requests for sped-up response times. Many users have not found it necessary to contact the support team directly.

Deployment

Most users found Google Hangouts EOL's initial setup easy and quick, often requiring only a Google account and a few clicks. It is integrated with Google services, making it straightforward to access and start using, with minimal or no technical help needed. Some experienced complexity due to settings within Google Admin, necessitating adjustments, but generally, the deployment was fast, user-friendly, and could be completed within minutes.

Scalability

Users describe Google Hangouts as capable of supporting various team sizes, ranging from small groups to hundreds of participants. It functions well across different organizational roles and facilitates frequent communication. Many rate its adaptability positively and recognize its seamless handling of numerous users simultaneously. While some prefer other platforms for very large meetings, they report it effectively scales to suit daily operational requirements. Its utility varies more with licensing terms than participant numbers.

Stability

Users find Google Hangouts very stable, with no significant glitches or crashes if internet connections are reliable. Some experience minor issues during high usage times, such as the COVID-19 pandemic or on certain browsers like Safari. While some rate stability at eight or nine out of ten, comparisons to other platforms like Microsoft Teams suggest occasional relative dissatisfaction. Despite minor problems, most report consistent reliability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Google Hangouts [EOL] Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business27
Midsize Enterprise15
Large Enterprise15
By reviewers
By visitors reading reviews
Company SizeCount
Small Business22
Midsize Enterprise11
Large Enterprise18
By visitors reading reviews

Top industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Financial Services Firm
8%
Performing Arts
6%
Educational Organization
6%
Renewables & Environment Company
6%
Comms Service Provider
4%
Healthcare Company
4%
Museum Or Institution
4%
Transportation Company
4%
Logistics Company
2%
Retailer
2%
Government
2%
Leisure / Travel Company
2%
Energy/Utilities Company
2%

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Learn more about Google Hangouts [EOL]

Google Hangouts [EOL] provided an effective tool for both personal and professional communication, enhancing virtual meetings through superior audio and video quality, easy scheduling, and scalability. Integrated with Google Calendar, it allowed straightforward organization of meetings with tools to enhance collaboration, including transcriptions and AI capabilities for note summarization. However, room for improvement included better integration with other platforms like Zoom and Microsoft Teams, as well as enhancing features like screen sharing and participant interaction options such as virtual whiteboards and audio sharing.

What are the key features?
  • Screen Sharing: Facilitates presentations and real-time collaboration.
  • Google Suite Integration: Seamless connectivity with Gmail and Calendar for scheduling.
  • Reliable Performance: Consistent quality in video and audio without interruptions.
  • No Time Restrictions: Unrestricted meeting duration enhances flexibility.
  • Scalability: Easily manage a large number of participants.
What benefits should users look for?
  • Flexibility: Adapts to diverse meeting types and requirements.
  • Enhanced Collaboration: Integration with other Google services streamlines communications.
  • Cost-effective Communication: Reduces expenses related to traditional meetings.
  • Simplified Scheduling: Works seamlessly with Google Calendar to organize meetings efficiently.

In education, Google Hangouts [EOL] supported remote teaching and collaboration, while businesses utilized it to maintain communication and productivity across distributed teams, highlighting its role in adapting to remote work needs during the recent pandemic. Its ability to facilitate interactions anywhere made it a valuable tool across industries.

Related questions

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When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
  • 82
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  • 37
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Why is Virtual Meetings important for companies?

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Google Hangouts [EOL] Reviews Summary
Author infoRatingReview Summary
Customer Success Manager Latam at a tech vendor with 51-200 employees4.0I use Google Hangouts mainly for international client meetings, valuing features like screen sharing, subtitles, and call transcription, though it occasionally freezes or lags compared to WhatsApp, likely due to higher resource usage.
Senior Specialist- IT Systems Management at GAL4.5I sometimes use Google Hangouts for personal meetings because it is quick and easy to set up without a 40-minute limitation like Zoom. So far, it's working well, and I haven't found any features lacking.
Director at quickwork4.0I've used Google Hangouts for six years mainly for team calls; it's stable, easy to scale, and integrates well, though audio sharing needs improvement. I recommend it for SMEs and give it a 9 out of 10.
Owner & Chief Executive Officer at RECOVEO4.0I use Google Hangouts for customer conferences and automate tasks with its APIs. With nearly ten years of experience, I find its scalability impressive. However, the design could use improvement. I haven't tried other solutions besides Google Hangouts.
Cyber Product Manager at a computer software company with 51-200 employees4.0I find Google Hangouts very useful for conducting meetings, particularly due to its transcription feature, which aids productivity during international meetings. However, integrating it with Google Calendar for easy scheduling would be a great improvement.
Consultant - Analytics Implementation at Brainlabs4.5I use Google Meet to schedule meetings and block calendar times. I appreciate its simple interface and easy sharing of meeting codes. Improvements needed are enhancing chat features and filter effects. We switched from Microsoft Teams, unsure about other solutions considered.
Product Analyst at ProdZen3.0During the COVID-19 pandemic, I used Google Meet for school interactions and meetings with distant friends. It offers easy interaction and large group connectivity but lacks file-sharing capabilities, essential for students needing to send pictures or screenshots.
Product Manager at Slalom Consulting4.0I primarily use Google Hangouts to stay in touch with colleagues for meetings and interviews via its cloud deployment. The video call feature is valuable for its universality and ease of use, though it could benefit from a wider variety of video filters.