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Fortinet FortiToken Room for Improvement

Sachin Vinay - PeerSpot reviewer
Assistant Manager-Networks at Amrita

One suggestion is to develop a more user-friendly solution that is cost-effective so that a hardware-based solution can be provided to all users using VPN services or any configuration service requiring confidentiality. This would allow for broader distribution among a larger number of system admins and software engineers, which is currently not feasible with the existing hardware-only approach.

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Manikandan Kannan - PeerSpot reviewer
Head of Technology at Techfruits

In my opinion, Fortinet FortiToken can be improved based on specific requirements. We will suggest solutions based on customer requirements and price availability.

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FZ
Presale lead at a tech services company with 51-200 employees

FortiToken should provide enhanced SMS services for those users who do not have smartphones. The SMS service currently has limitations, such as requiring frequent account renewals, which could be improved.

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Buyer's Guide
Fortinet FortiToken
July 2025
Learn what your peers think about Fortinet FortiToken. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,170 professionals have used our research since 2012.
AT
Project Manager at Saudi Arabian Military Industries (SAMI)

The Fortinet FortiToken server doesn't have centralized integration with other Fortinet tools and third-party tools. We also have FortiManager, but FortiToken doesn't integrate with FortiManager. It would be good if we could have centralized monitoring enabled from FortiToken to FortiManager. In a single view, we can get a better view of authentication, such as who the users are and how many authentications have failed.

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Ehab.Fawzy Mohamed - PeerSpot reviewer
Chief Engineer at Hilton Worldwide

I do not have any notes for improvement.

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CO
Senior Network Associate at AMCON, Inc.

I would like to see if FortiToken can integrate with Office 365 mail to support the same two-factor authentication experience that I have with ESET. With ESET, when a user logs in, they are easily directed to the ESET authentication page, where they are prompted to enter their OTP after supplying their username and password. I understand from support that FortiToken cannot do this with email integration. That's why I opted for ESET. 

In future releases,  it would be great to see Fortinet add this support in the future.

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Yohann David - PeerSpot reviewer
Tech Leader at Axians

I would like to see the product improvements in dynamic VLAN pooling. Specifically, when users are assigned different VLANs based on their SSID, ensuring no unintended lateral traffic between users would enhance security and efficiency.

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Jared Carmouche - PeerSpot reviewer
Senior Cyber Security Engineer at a tech services company with 51-200 employees

We can only use the tool with the FortiToken Mobile app. If we could use it with other authenticator apps, it would definitely be an improvement.

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Alexandros Tzampazis - PeerSpot reviewer
Network Administrator at a tech company with 1-10 employees

I'm not sure if it's already available, however, I wonder if there's an option to have it sent to my email address instead of having it on the mobile app. Currently, I need to carry that single device that is already registered with a token. If I can receive it on email, it would be more flexible. 

I'm using other types of authenticators, and some of them provide a code to access the application. I'm not sure if that's already available, as I am not using it at the moment. If it's not there, it could be a nice feature to have optionally.

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Sutjipto Budiman - PeerSpot reviewer
Director at Widya Presisi Solusi

The price must be more competitive. The pricing model must be more flexible. The tool could be a little cheaper.

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MOHAN SUKUMAR - PeerSpot reviewer
Head of computer systems at Indian Institute of Space Science & Technology(IIST)

The management configuration seems a bit complex and could benefit from user guides or better support resources. It could be improved in terms of user-friendliness. 

Not like the other FortiGate products. Maybe not many people have a real community for this. The lack of community support is a major concern. 

Context-sensitive online support instead of just a general user manual would be very helpful. Currently, clicking "help" on any topic simply directs you to the entire manual.

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MM
Security Manager at Yarix S.r.l.

Maybe the price could be improved, and the integration could be better. But the integration is different from the authenticator side.

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JunedhRehman - PeerSpot reviewer
Network Infrastructure Engineer at Softrobotics

The problem comes when we have to migrate tokens to new phones. There's no backup option or import/export feature, so you have to redo the entire process manually, adding tokens one by one, which is quite tedious.

The migration process is definitely a major area for improvement. Imagine losing your phone and having to set everything up again from scratch and add everything individually.  

In future releases, push notifications would be good! Instead of opening the app and entering the token manually, what if we received an approval or denial prompt directly on the phone as a notification? Just a tap to log in, that would be nice.

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Paul Duxfield - PeerSpot reviewer
Technical Consultant at Spark New Zealand

It could be integrated better if you could have your FortiToken, and the license would allow you to work across multiple FortiGate solutions. So, that'd be an improvement.

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Ehab.Fawzy Mohamed - PeerSpot reviewer
Chief Engineer at Hilton Worldwide

The solution works well. We have nothing to complain about. 

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Noor-E-MozammilAlighan - PeerSpot reviewer
Senior IT Engineer at NMA Technologies Services Ltd

You need your mobile just to enroll the tokens, and sometimes, it's difficult to use for someone who is not knowledgeable. Clients don't like the fact that they have to download the application to use Fortinet FortiToken. Having it directly on an SMS is a better option for the clients.

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C N R Prabashan - PeerSpot reviewer
Assistant Manager - Information Security & Infrastructure at lankatiles

The solution comes with two firewalls as a bundle. In that bundle, most of the individual users can be assigned to mobile users. However, in cases of technical difficulties, users may accidentally remove the mobile application. In normal scenarios, we get back to the activation key and assign it again.

In one instance, we had to call back Fortinet service providers to reactivate the token and access the system. If they could provide a managed portal for the token, then reassigning tokens can be easy.

I would also like to see some mobile-level application update. It would be easy for our team if we can have all the features in one place.

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Ivgeny Shklarman - PeerSpot reviewer
VP Sales & Research at 2BSecure@MATRIX

They could enhance synchronization with mobile applications, and addressing minor issues with authentication could further improve user experience.

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Özden-Aydın - PeerSpot reviewer
Technology Consultant at Netwiser

The solution could be more user-friendly.

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Sikhumbuzo Mthombeni - PeerSpot reviewer
National Pre-Sales and Architecture Manager at a computer software company with 10,001+ employees

FortiToken could be made much more flexible. They're doing very well now. I think having two-factor authentication on their firewalls for administration, as well as being able to use them for VPN access for MFA, was a great idea. However, in terms of a broader base of support, I believe their support for SAML, for example, could be greatly improved. OAuth, SAML, and other protocols that are more geared toward cloud-based applications, in my opinion.

I would like to see complete OAuth support. Also, if they can support it from a SaaS (Software as a Service) or cloud platform, that would be great. 

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reviewer1532622 - PeerSpot reviewer
Electronics Engineering Lab Technician(R&D) at a engineering company with 11-50 employees

The app could be improved so that you don't have to actually type in the code. It would be great if you can just do a prompt or push similar to the way Duo does.

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it_user1543182 - PeerSpot reviewer
Director at a comms service provider with 51-200 employees

It needs a lot of coupling with their other Fortinet products. To implement FortiToken, I most probably need to couple it with FortiAuthenticator for full implementation. An RSA token can be used with many devices, whereas Fortinet FortiToken is always linked to only one FortiGate device. If I want to reuse the token across five or six FortiGates, I would have to get the FortiAuthenticator product. I can't use one token to connect to different FortiGates, and I need to get another product to enable this functionality.

They should also improve the support for their mobile client. There should be a more detailed roadmap for the operating systems being supported. Some of our users were using an old iOS iPhone, and they were forced to get a newer phone because FortiToken didn't support that version of iOS. Similarly, there may be a version of Android that is not supported, so the users need to change the phone. This was one of the reasons why our deployment took longer.

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PG
Team Lead Network IP and Systems at a comms service provider with 1-10 employees

Its reporting should be better. The reporting feature is missing. I don't have any reporting of who has done what, what has failed, and what didn't work. 

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MT
IT Engineer at Huuuge Games

Fortinet FortiToken should improve its push notifications. 

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reviewer1393488 - PeerSpot reviewer
Business Delivery Technology Services Leader at a financial services firm with 10,001+ employees

Usually, there are operational issues for tokens, but problems have been minimal. 

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JaimeVasquez - PeerSpot reviewer
Commercial Manager at IT-Experience

The solution could introduce a mobile application instead of a physical product.

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Suraj  Reddy - PeerSpot reviewer
Senior Associate Manager at a tech services company with 501-1,000 employees

Fortinet FortiToken could be lower for some markets. 

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Buyer's Guide
Fortinet FortiToken
July 2025
Learn what your peers think about Fortinet FortiToken. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,170 professionals have used our research since 2012.