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Total Solution System Engineer at a comms service provider with 201-500 employees
Real User
Better support than similar solutions in the same market
Pros and Cons
  • "I think F5's tech support may be better than Citrix's because they mainly focus on the ADC product, but Citrix support covers Hypervisor, XenMobile, FAS, and ADC. And from my experience, sometimes, we face some issues that Citrix cannot handle."
  • "F5 could improve the rule-setting capabilities in the GUI, and they need to simplify web management. For example, the menus in the Citrix GUI are easier to navigate, with a clean structure and layout."

What is our primary use case?

We often use the Citrix ADC and F5 BIG-IP LTM together, because they have similar features. But, normally, we use Citrix solutions because we are Citrix providers in Bangkok, so we're not usually working with F5. However, there are some projects where we deploy F5 alongside Citrix or substitute it for the Citrix solution. 

What needs improvement?

F5 could improve the rule-setting capabilities in the GUI, and they need to simplify web management. For example, the menus in the Citrix GUI are easier to navigate, with a clean structure and layout. It helps you navigate and find what you're looking for, but some of the menus in the F5 GUI are not very intuitive. You're doing the same task, but sometimes it's on the left, sometimes on the right, etc. It should all be on the same setup group menu or something like that. 

For how long have I used the solution?

I've been working with BIG-IP LTM for almost 10 years. 

How are customer service and support?

I think F5's tech support may be better than Citrix's because they mainly focus on the ADC product, but Citrix support covers Hypervisor, XenMobile, FAS, and ADC. And from my experience, sometimes, we face some issues that Citrix cannot handle. In our first year, Citrix support was not very good, but in the second year, it was okay.

Buyer's Guide
F5 BIG-IP Local Traffic Manager (LTM)
September 2025
Learn what your peers think about F5 BIG-IP Local Traffic Manager (LTM). Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
866,778 professionals have used our research since 2012.

How was the initial setup?

Each product can be simple or complex to set up in its own way, but Citrix setup is more straightforward overall. Citrix doesn't have any restriction on modules or on features, so the features are exactly the same whether it's a small or large deployment. Only the performance is different, but everything else is the same.

What's my experience with pricing, setup cost, and licensing?

I can't say much about the price because our sales department handles pricing. I'm a technical engineer, but I can say that all of these products are in the same price range.

What other advice do I have?

I rate F5 BIG-IP LTM nine out of 10. You can't go wrong with F5 because F5 and Citrix ADC are like the most advanced BMW in the market. So if what you need is deployment, localizing, high availability, and web balancing for your web server application server, both products can give you the same results. Both are good.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1505658 - PeerSpot reviewer
Sr. Network Engineer at a computer software company with 201-500 employees
Real User
Highly scalable, exceedingly stable, and responsive technical support
Pros and Cons
  • "F5 BIG-IP Local Traffic Manager (LTM) is very easy to use, from SSL Management to enabling, disabling loads, applications, systems, and monitoring. Overall the solution keeps our application functional from a client's perspective 24 hours a day, seven days a week."
  • "The solution could improve the documentation."

What is our primary use case?

We use F5 BIG-IP Local Traffic Manager (LTM) as a load balancing solution. We use many of the features associated with the solution, such as the Local Traffic Manager and Access Analytics that are associated with the SSL.

What is most valuable?

F5 BIG-IP Local Traffic Manager (LTM) is very easy to use, from SSL Management to enabling, disabling loads, applications, systems, and monitoring. Overall the solution keeps our application functional from a client's perspective 24 hours a day, seven days a week. We have rules that are set up to detect if any part of the application in one of the nodes is not functioning correctly, having a problem, or is experiencing any sort of error, it will automatically pull it out of the load balance bundle and alerts somebody to go take action and at the address. This means our clients are happy because they are not receiving strange errors because somebody's typed something somewhere incorrectly and we are happy because our uptime is reliable.

What needs improvement?

The solution could improve the documentation.

For how long have I used the solution?

I have been using F5 BIG-IP Local Traffic Manager (LTM) for approximately 

What do I think about the stability of the solution?

The stability is very good. We have to power off a system to reboot it after firmware or other updates, but I have not had a problem with the stability of the units at all. We had a system cluster go down but that was a physical issue with the hard drive. They shipped us out a new one, plugged it back in, and it almost self-configures. We had to put some details in the hard drive, but it takes the configuration from the other units and runs well. We have had zero downtime over the last five years.

What do I think about the scalability of the solution?

F5 BIG-IP Local Traffic Manager (LTM) is very scalable. We have recently expanded the cluster to five nodes and I am running in an active scenario. I did the upgrade live and it did not require any downtime.

How are customer service and support?

The technical support is good. I have not had any problem asking questions that a support person can not answer. Technical support is not engineering and that was something that I had to learn. If you have something that is already functional and you need to figure out why it stopped working, why it is now broken, or you did an upgrade and something is wrong, the technical support can help with that. I have called them a dozen times over the five years and they have had my issue resolved within approximately one hour.

How was the initial setup?

Setting up the solution on the systems is not difficult but enabling applications and configuration can be complex. The difficulty level can also depend on the environment, we have a more complex environment. You have to have some base knowledge of the solution for what you are doing before you can go do it. Configuring the solution is not something that a layperson is going to be able to do. You have to know what you are looking for before you will be able to find it.

What other advice do I have?

My advice to those wanting to implement this solution is they need to do their research ahead of time and know what problems you are trying to solve. In our case, our solutions engineer from F5 directly has been amazing. If you receive a good team in account management, they can point you in the right direction, and in a lot of cases, they can get you moving along. The support from him has been tremendous, it has been extremely valuable.

Our configuration is not simple. There is some custom code that is written in our system, but everything works as they say it should, it is a great solution.

I rate F5 BIG-IP Local Traffic Manager (LTM) an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
F5 BIG-IP Local Traffic Manager (LTM)
September 2025
Learn what your peers think about F5 BIG-IP Local Traffic Manager (LTM). Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
866,778 professionals have used our research since 2012.
Design and Conception Engineer at SFR
Real User
Inadequate virtual machine support, but stable and secure
Pros and Cons
  • "In my team, we work in a very agile environment and the solutions from BIG-IP, including BIG-IP WAF, suit us well when developing and serving our applications."
  • "There are some aspects of F5 BIG-IP that could be improved, the main one being virtual machine support. We have seen that even with the virtual editions, there are some things that we would like to do that are currently not possible with virtual machines."

What is our primary use case?

Our engineers use various products from the F5 BIG-IP range when creating application solutions. Primarily, we make use of F5 BIG-IP's ASM (Application Security Manager) and WAF (Web Application Firewall). For most of our applications, we require that our servers, and server-related software, are hosted in virtual machine environments.

How has it helped my organization?

In my team, we work in a very agile environment and the solutions from BIG-IP, including BIG-IP WAF, suit us well when developing and serving our applications.

What is most valuable?

I am happy with most of the features made available to us through BIG-IP's software and I enjoy using the interfaces (dashboards, etc.). 

What needs improvement?

There are some aspects of F5 BIG-IP that could be improved, the main one being virtual machine support. We have seen that even with the virtual editions, there are some things that we would like to do that are currently not possible with virtual machines.

We have seen some problems mainly with F5 BIG-IP ASM, and so I think the virtual editions of the ASM could be improved.

Another negative aspect is the cost, as it can be expensive.

For how long have I used the solution?

I have been using F5 BIG-IP for five years now. 

What do I think about the stability of the solution?

As far as I can tell, it's a stable and secure solution. 

What do I think about the scalability of the solution?

Although BIG-IP's solutions are scalable for most purposes, it's not always scalable for certain scenarios, in my opinion. From an API perspective, though, it is quite scalable.

How are customer service and technical support?

We have used F5 BIG-IP's technical support and it is very good. 

How was the initial setup?

The initial setup is very easy. Very, very easy. Especially for the web guys. 

What's my experience with pricing, setup cost, and licensing?

F5 BIG-IP can be expensive, although there are trial versions available which are helpful to find out if the solution is right for your company.

Which other solutions did I evaluate?

We have been considering using Nginx as an alternative or complementary solution to our application delivery and security needs, but we have not pursued this option further at this point.

For the most part, we are looking for a solution that has better support for virtual machines, and Nginx is one alternative we have looked at because of its good virtual machine support. 

What other advice do I have?

I would rate F5 BIG-IP a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Roni Wijaya - PeerSpot reviewer
Vice President of It Operations at a computer software company with 51-200 employees
Real User
Top 10
Stable solution with good security features
Pros and Cons
  • "It is a scalable solution."
  • "The solution's hardware quality needs improvement."

What is our primary use case?

We use the solution for its load balancing and web application firewall features.

What is most valuable?

The solution's valuable features are flexibility, stability, security, and performance.

What needs improvement?

The solution's hardware quality needs improvement. Also, its cloud-based anti-DDoS has limitations. It could be better.

For how long have I used the solution?

We have been using the solution for four years.

What do I think about the stability of the solution?

It is a stable solution. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability an eight out of ten.

How are customer service and support?

The solution's technical support is good in some areas. Although, it could be faster.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In comparison with Barracuda, the solution has better performance.

How was the initial setup?

The solution is easy to install. It takes a day to configure and requires three engineers to execute the process. Also, it requires one executive to maintain it.

What was our ROI?

The solution is good in terms of investment.

What's my experience with pricing, setup cost, and licensing?

The solution is more expensive than Barracuda. We pay yearly for its support services. There are no additional costs involved apart from the standard license.

What other advice do I have?

One must check the performance capacity of internal applications while using the solution, as wrong configurations lead to failure in accessing them.

I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MahesaPutra - PeerSpot reviewer
Presales at Efficient IT Systems Ltd
Reseller
Valuable combination of ADC and WAN available
Pros and Cons
  • "The combination of ADC and WAN is the most valuable feature."
  • "There is room for improvement in the user interface."

What is our primary use case?

The use case for F5 includes ADC, WAF (Web Application Firewall), network firewall, and CGNAT in one platform.

What is most valuable?

The combination of ADC and WAN is the most valuable feature. 

What needs improvement?

F5 is a bit expensive in comparison. Moreover, there is room for improvement in the user interface. It can be more user-friendly. 

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

It is a stable solution. I would rate it a ten out of ten. 

What do I think about the scalability of the solution?

The scalability is good. I would rate it a ten out of ten. There are over 50 users in our organization using the solution. Mostly the manager and the person in charge use this solution, but we usually work with the security and network teams as well.

How are customer service and support?

The customer service and support team is quite good. 

How was the initial setup?

The initial setup is quite complex. It took us around one to two months to deploy the solution. 

What about the implementation team?

For the deployment process, we have to perform an assessment because it's quite complex. There are a lot of parameters that need to be counted before redeployment. So, an assessment is recommended before the deployment process.

What's my experience with pricing, setup cost, and licensing?

We use the yearly-based license. I have personally not seen any additional costs. 

What other advice do I have?

I would definitely recommend it. I would advise them to check their requirements thoroughly in order to load balancing and also to protect their data.

Overall, I would rate the F5 BIG-IP Local Traffic Manager a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
MahesaPutra - PeerSpot reviewer
Presales at Efficient IT Systems Ltd
Reseller
With good technical support in place, the tool also ensures stability and allows for scalability
Pros and Cons
  • "Stability-wise, I rate the solution a ten out of ten."
  • "The solution's initial setup process was quite complex. I"

What is our primary use case?

F5 BIG-IP Local Traffic Manager (LTM) has EC, WAF, firewall, network firewall, and CGNAT in one platform.

What is most valuable?

I like the combination of ADC and WAN in the solution. F5 BIG-IP Local Traffic Manager (LTM) could be a bit better in regards to the pricing.

What needs improvement?

Kemp Loadmaster is cheaper compared to F5 BIG-IP Local Traffic Manager (LTM). Also, the solution's UI needs improvement.

For how long have I used the solution?

I have been using F5 BIG-IP Local Traffic Manager (LTM) for three years.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

The solution's scalability is good. Scalability-wise, I rate the solution a ten out of ten. Around 50-100 of our customers use the solution.

How are customer service and support?

The technical support is very good.

How was the initial setup?

The solution's initial setup process was quite complex. It took around a month to two for the deployment process.

Regarding the deployment process, we have to do an assessment first because it's very complex. There are so many parameters that we have to count the deployments. So, an assessment could be better before the deployment process. We have a manager and a person in charge of technical maintenance, but we usually talk to security and work with the network team.

What was our ROI?

Though I have not seen a return on investment, I can say that it is a good solution.

What's my experience with pricing, setup cost, and licensing?

Our company pays for the licensing cost on a yearly basis. Also, there are no extra costs in addition to the standard licensing fees.

What other advice do I have?

Before choosing the solution, I suggest others check their requirements to ensure work and protect your data. I rate the overall solution a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
UmeshKumar2 - PeerSpot reviewer
Senior System Administrator at a tech vendor with 10,001+ employees
Real User
Excellent application security and data collection
Pros and Cons
  • "LTM's most valuable features include application security, data collection, and parameter-level rules."
  • "LTM would be improved with the inclusion of signature-based blocking."

What is our primary use case?

I mainly use LTM to protect applications.

What is most valuable?

LTM's most valuable features include application security, data collection, and parameter-level rules. 

What needs improvement?

LTM would be improved with the inclusion of signature-based blocking. In the next release, LTM should include the ability to configure account details and access user logs.

For how long have I used the solution?

I've been using LTM for six years.

What do I think about the stability of the solution?

LTM is a stable product.

What do I think about the scalability of the solution?

LTM is scalable.

How was the initial setup?

The initial setup is straightforward, so long as you have some understanding of the solution, and it should take around forty-five minutes. However, if you're unfamiliar with LTM, it will take longer.

What other advice do I have?

I would recommend LTM to other users and give it a rating of nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head of Presales at a tech vendor with 10,001+ employees
MSP
Flexible solution that allows seamless addition of servers
Pros and Cons
  • "BIG-IP LTM's most valuable feature is that it allows you to seamlessly add more servers without impacting your application's configuration."
  • "The initial setup can be complex - it's quite flexible in terms of configuration, but the person configuring it needs to understand the application side, the network side, and the server."

What is our primary use case?

BIG-IP LTM is mainly used to load balance applications.

What is most valuable?

BIG-IP LTM's most valuable feature is that it allows you to seamlessly add more servers without impacting your application's configuration. It's also very flexible because you can use iRules to manipulate the traffic.

For how long have I used the solution?

I've been using BIG-IP LTM for over ten years.

What do I think about the stability of the solution?

BIG-IP LTM is quite stable - sometimes there are security vulnerabilities, but they inform us when a patch is needed. 

What do I think about the scalability of the solution?

BIG-IP LTM is scalable - once F5 is installed, you can keep adding servers behind it.

How are customer service and support?

BIG-IP LTM's technical support is good - once you log a case with them, the support is quite prompt and responsive.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup can be complex - it's quite flexible in terms of configuration, but the person configuring it needs to understand the application side, the network side, and the server. The speed of deployment depends on the application requirement and the application deployment cycle.

What's my experience with pricing, setup cost, and licensing?

BIG-IP LTM is considered a premium product, so it's quite expensive and isn't affordable for all customers. F5's licensing is based on modules, so there are separate charges depending on which features you want.

What other advice do I have?

Before implementing BIG-IP LTM, you should understand your expectations and requirements, especially from the application team. Putting BIG-IP LTM into a not-so-critical environment would be very expensive, so you may want to consider more medium-range solutions that can do the same job. I would give BIG-IP LTM a rating of ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partners
PeerSpot user
Buyer's Guide
Download our free F5 BIG-IP Local Traffic Manager (LTM) Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free F5 BIG-IP Local Traffic Manager (LTM) Report and get advice and tips from experienced pros sharing their opinions.