Before this project happened, I sat with the customer and understood what they needed for Dell PowerScale (Isilon). They have a surveillance system, and since it's unstructured, this was the first thing we recommended to use.
Since they needed to use this for archiving and had a long retention period, they wanted very good storage and high-capacity storage. That's why we recommended the A3000.
I worked with them on the sizing part and getting customer requirements. For step one, I came with the team here, who have people who are purely technical that will do the implementation.
I usually sit with them and the customer, understand, and check the flow of everything from A to Z. This is mainly my responsibility. From hands-on experience, since I spent my time mostly with technical engineers, I can do the same work as them if needed.
Any storage system has something called RAID, while Dell PowerScale (Isilon) uses the Reed-Solomon protocol. It's the same concept as RAID, however, it secures in case something happens on the node or the disks. In the Dell PowerScale (Isilon) system, this is calculated automatically. Instead of us assigning a RAID 5 or RAID 6, Dell automatically assigns, for example, for this project, they assigned something called 2d:1n, which means that in case of a failure of one node or two disks, the system will stay up and running. These are the protection features that I appreciate.
From the deduplication part as well, there are many features. I was recently in a meeting with some people from Dell here in Saudi, and they were talking about the new Dell PowerScale (Isilon) systems that are AI-enabled. I didn't do much research on them, however I can see where Dell's direction is going with these features.
From the automation part or from making life easier for humans, I appreciate the approach they're taking. Based on the feedback I received from Dell people who worked on the new Dell PowerScale (Isilon) system, they said things are becoming more automated and they are able to help the technical people or the pre-sales people deploy the system even better. They even enable the customer to get more insights about their data.
If something fails or there's a hardware issue, they can order parts online with Dell PowerScale (Isilon). The customer when ordering the system can add ProSupport, depending on the time needed and how critical their use case is for the system. If the customer pays for ProSupport, maintenance is very good, with service within four hours or the next business day, depending on what they order.
Dell PowerScale (Isilon) is a NAS (Network Attached Storage) and supports scale out. You can add as many nodes and scale linearly. For the first purchase to create a cluster, you must buy four nodes. Moving forward, they can buy a pair of nodes at a time. It's very easy to scale out - just initialize the node and join it to the existing cluster.
With every iteration of the OneFS system, new features are being added, and the UI is being updated here and there. So far, the system is adequate as a whole. Perhaps if there was a local chatbot built within the system or on the dashboard where we could directly ask for anything on the OneFS, it could help us. I remember seeing it somewhere. I don't recall if it's on the Dell system or not.
I have been in this industry for around a year and a half. In terms of using Dell PowerScale (Isilon), I can say I've used it approximately one year.
I don't recall any time we did an installation or deployment of Dell PowerScale (Isilon) where a customer contacted us telling us the system wasn't working. Everything has been working properly.
We mainly get hardware issues, such as hard disk failures. We occasionally see PSU defaults, not chassis failures. Since we have good protection levels, the data is secured and replicated across the disks.
Dell PowerScale (Isilon) definitely deserves ten out of ten for scalability.
The level of service depends on the type of support with Dell PowerScale (Isilon). If discussing support through partners, I would give it an eight out of ten, however, support online is definitely a ten out of ten. When Dell people are involved directly, it's very good. That said, sometimes when they assign the task to a partner to deliver, it depends on the partner they are delivering the task to and the personnel they're sending.
We started yesterday with Dell PowerScale (Isilon) and we're almost done today. It's a small deployment with just one chassis that has four nodes, so it was quite easy. The more hardware you have, the more time you need. Initializing the cluster took us about four hours.
We are a small team with Dell PowerScale (Isilon), around five or six people, depending on the project.
It's considered between mid and high-end regarding. Dell usually knows how to position each model. If the customer wants something inexpensive, there's PowerVault. The system is marketed for mid-range to high-end pricing.
I rate Dell PowerScale (Isilon) ten out of ten overall.