it_user157944 - PeerSpot reviewer
Systems Consultant at a consultancy with 51-200 employees
Consultant
It's a good product, with excellent customer service.

What is most valuable?

DD Boost.

How has it helped my organization?

It makes working with backup solutions very easy.

What needs improvement?

None that I see yet.

For how long have I used the solution?

3 years.

Buyer's Guide
Dell PowerProtect DD (Data Domain)
April 2024
Learn what your peers think about Dell PowerProtect DD (Data Domain). Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and support?

Customer Service:

5 out of 5

Technical Support:

5 out of 5

What about the implementation team?

A vendor team, they were excellent.

Which other solutions did I evaluate?

The company chose this product not me, so no.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user159162 - PeerSpot reviewer
Director of Technical Support at a tech services company with 51-200 employees
Consultant
Good product, the technical support leaves much to be desired.

Valuable Features

Data Domain deduplication is excellent.

Improvements to My Organization

Not yet had a significant measurable improvement.

Use of Solution

I used this solution for 6 months.

Deployment Issues

The implementation was not done with me. This product was already in place when I arrived at the company.

Stability Issues

No.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

No.

Technical Support:

Bad. The service left much to be desired, even with the proper support.

Implementation Team

The implementation was not done with me.

Other Solutions Considered

Was not present in this decision.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseLead Infrastructure Architect at ThinkON
ExpertTop 5Real User

I have to agree the Support could be much better but if you have an SE on your account they are a good resource too. Product is good but don't recommend it for a primary backup device but rather a secondary one.

Buyer's Guide
Dell PowerProtect DD (Data Domain)
April 2024
Learn what your peers think about Dell PowerProtect DD (Data Domain). Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.
it_user158214 - PeerSpot reviewer
Backup Engineer, AVP at a financial services firm with 1,001-5,000 employees
Vendor
​Stability, replication, deduplication, virtual library & ddboost are valuable but deduplication could be better.

What is most valuable?

Stability, replication,

How has it helped my organization?

Could fully automate backup process with 1500 backup clients (machines).

What needs improvement?

Smarter & better deduplication, CLI shell should have more options for managing this product.

For how long have I used the solution?

4 years.

What was my experience with deployment of the solution?

Yes, but it related to hard disk manufacturer, not product itself.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Haven't scaled it yet.

How are customer service and technical support?

Customer Service:

4/5

Technical Support:

4/5

Which solution did I use previously and why did I switch?

Before we used EMC VTL, an awful and nasty product from EMC with lots of manual work.

How was the initial setup?

Initial straightforward.

What about the implementation team?

Via vendor with excellent support.

What was our ROI?

100%.

What's my experience with pricing, setup cost, and licensing?

We have special discount from EMC.

What other advice do I have?

Would recommend.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user127905 - PeerSpot reviewer
it_user127905Senior SAN Engineer with 501-1,000 employees
Real User

The deduplication rate that you get is totally dependent on the type of data you are backing up. In our environment some of our backups are getting a dedup rate of over 30x (Veeam) some over 90x (Backup Exec) and other data (Oracle DBs) we get only 5 - 8x.

it_user159876 - PeerSpot reviewer
Sr. Tech Lead with 5,001-10,000 employees
Vendor
​I used Sympana commvault and CA Arcserve. Both are good for small organisations but not up to the mark for enterprise.

What is most valuable?

Fast backup for complex and huge size data.

How has it helped my organization?

My Organisation provides Backup as services. DD useful for shared platform for customers.

What needs improvement?

From a technical point of view, all EMC products have to improve the troubleshoot feature like, log should be in human readable format.

For how long have I used the solution?

Past 5 to 6 years.

What was my experience with deployment of the solution?

Easy to deploy.

What do I think about the stability of the solution?

Wrong integration is always the

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Customer Service:

3.5/5

Technical Support:

3.5/5

Which solution did I use previously and why did I switch?

I used Sympana commvault and CA Arcserve. Both the products are good for small organisations but not up to the mark for enterprise level.

What about the implementation team?

Through vendor team; try to just know how to fix the hardware and plug the networker cable. Rest of the things we had to do remotely.

Which other solutions did I evaluate?

For enterprise level backup solution – No .

What other advice do I have?

I recommend EMC products due to their stability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user158877 - PeerSpot reviewer
Senior Consultant Server & Storage with 1,001-5,000 employees
Real User
Replication of backed-up data between sites for disaster solutions is valuable. Delivers all the time.

What is most valuable?

VTL, Dedupe and replication.

How has it helped my organization?

Replication of backed-up data between sites for disaster solutions.

What needs improvement?

Haven’t thought about it because its deliver all the time.

For how long have I used the solution?

5 years for customers.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

10 of 10.

Technical Support:

10 of 10.

Which solution did I use previously and why did I switch?

No, it was the first VTL we used for customers and because of its function and uptime we can’t see a reason to change to another vendor.

How was the initial setup?

A walk in the park = straightforward.

What about the implementation team?

Both vendor and in-house. The vendor had a high level of expertise.

Which other solutions did I evaluate?

No.

What other advice do I have?

Read the config and admin guides for products and as well implementation guides for backup vendors, for my customers, IBM TSM.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Dell PowerProtect DD (Data Domain) Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Dell PowerProtect DD (Data Domain) Report and get advice and tips from experienced pros sharing their opinions.