The most valuable feature of Avamar would have to be the way it works over needing very little bandwidth to move data across a WAN or LAN.
Product Owner at a retailer with 10,001+ employees
Good technical support and needs little bandwidth but requires better orchestration
Pros and Cons
- "The most valuable feature of Avamar would have to be the way it works over needing very little bandwidth to move data across a WAN or LAN."
- "The interface has room for improvement. It's not ideal right now."
What is most valuable?
What needs improvement?
The interface has room for improvement. It's not ideal right now.
The product needs to have compatibility with more advanced systems such as Oracle ASM files.
The automation and orchestration features need work. Other products like Vain, for example, lend themselves to better automation and orchestration.
If you want to set up integration with a cloud environment, for example, it's very difficult to do that. Avamar doesn't work very well in the cloud environment.
The solution requires better ease of use and compatibility. It would be ideal if it could work with Oracle on an ISM environment.
There needs to be better iintegration into the public cloud environments.
It would be better if the cost of the product was less.
For how long have I used the solution?
I've been using the solution for about ten years now. It's been at least a decade at this point. I've worked with it in various companies as well.
How are customer service and support?
Technical support, from my experience with the vendor, has been good. We're satisfied with the level of service Dell offers. They seem to be knowledgeable and responsive.
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Which solution did I use previously and why did I switch?
I personally have a lot of experience in the space. For example, I've worked with Looker, NetWorker, Commvault, and other competitive technologies, including Dell's own NetWorker.
How was the initial setup?
The initial setup is okay. It's a little complex, however, overall, it's not too bad to implement.
What's my experience with pricing, setup cost, and licensing?
The price of the product could be lower. It's actually probably one of the more expensive products, at least in the enterprise-class. Other technologies are cheaper, and other vendors are adding more features. Therefore, it's falling behind a bit in what other vendors are doing. They need to catch up.
What other advice do I have?
I'm just a customer and don't have a professional relationship with Dell.
Whether or not, I'd advise a new user to implement this product depends on their environment. It's very good. It's a very well distributed environment and it's probably the best product on the market. However, most companies today are engaging in leveraging the cloud, and in that case, my advice to them is to look at other technologies.
On a scale from one to ten, I'd rate it a seven. If it offered better orchestration and cloud capabilities, for example, it would push it up to a nine. A cost reduction in their pricing model would push it up there as well.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Principal Architect at a computer software company with 1,001-5,000 employees
Provides ease of enabling a server in a DR location, but needs improvement in backing up very large objects
Pros and Cons
- "The data reduction feature and the ease of enabling a server in a DR location are the most valuable."
- "Its ability to back up very large objects can be improved. In terms of new features, they can include the ability to use cloud services, like S3, more natively."
What is our primary use case?
It was initially used for remote office, branch office backups, but eventually, it started to be used for small and large data centers.
What is most valuable?
The data reduction feature and the ease of enabling a server in a DR location are the most valuable.
What needs improvement?
Its ability to back up very large objects can be improved. In terms of new features, they can include the ability to use cloud services, like S3, more natively.
For how long have I used the solution?
I have been using this solution for 15 years.
What do I think about the stability of the solution?
It has good stability.
What do I think about the scalability of the solution?
It has good scalability, which is a good thing for VMware infrastructures. I see it mostly being used in midsize environments or focused on VMware infrastructure backups. It does a great job there. The negative of this solution is that it certainly wouldn't cover a super large enterprise where they have other tool needs. You probably won't use it for the entire data center or for large Oracle or SQL backups.
How are customer service and technical support?
I don't interact with them a lot. I would summarize them as being average.
How was the initial setup?
Initially, it was pretty complex to install, but it got easier over the years. It is still not the easiest of all tools to install. It certainly is not as easy to install as Veeam. It is probably comparable to a Commvault in terms of installation difficulty.
What's my experience with pricing, setup cost, and licensing?
Licensing was generally on a per VM or terabyte basis. They changed their licensing model a couple of times and turned it into socket-based licensing, which is an improvement in their licensing model.
What other advice do I have?
I would rate Dell EMC Avamar a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Dell Avamar
August 2025

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Storage Management Specialist at a healthcare company with 501-1,000 employees
Integrates well with different platforms and includes a comprehensive search option
Pros and Cons
- "The solution integrates well with Unix, Windows, Hyper-V and VM."
- "A benefit would be support for either Azure Cool Storage or AWS Glacier."
What is our primary use case?
We deal with data that has compliance requirements for long-term retention, which is like 10 years plus the life of the client. As long as they're in our program, we have to keep anything related to them for that time period, which can run up to 30 years. We deal with all things related to that. I'm a storage management specialist and we are customers of Dell.
What is most valuable?
I like that the solution integrates well with the different platforms that we have. Unix, Windows, Hyper-V and VM. Not all the solutions do that.
What needs improvement?
My biggest thing for improvement would be support for either Azure Cool Storage or AWS Glacier. Right now they don't do that. They don't have official works for those peer solutions. It should go hand-in-hand with the solution.
For how long have I used the solution?
I've been using this solution for eight years.
What do I think about the scalability of the solution?
We've used up the space quicker than intended. We do have some growth available in the existing appliance. We're still in the process of migrating some of that data into the cloud. The big benefit of the cloud is that you can have it stored in disparate data centers that are in different regions of the country and it meets compliance requirements because it's in two physical locations that are apart. So it allows us then to totally remove it from our local copy. I do the deployment and maintenance.
How are customer service and technical support?
Technical support has been good, occasionally there are issues with the accents so a lot of times it's better with a chat session or typing messages versus a call. It's a very formalized process. It's virtualized now. So it's a little different than the old two physical boxes.
How was the initial setup?
Moving from old to new was not as smooth as I would have expected, simply because we had to upgrade our local storage. Going forward we won't have those issues. We had just the formats and Avamar supports their own format and stores it locally. They also have the data domain which doesn't really migrate from app bar to data domain so you have to basically hydrate it and then we re-back it up to go on the data bank, which was our issue. They use their ADME product do that migration. Basically, they get their technicians involved and it took several months.
What's my experience with pricing, setup cost, and licensing?
The system was sold on the premise that it was going to reduce man-hours and not require having to work with tape. I don't think it was a cost saving. Now with the cloud tier implemented, there are some long-term benefits, but I don't know if there was ever a cost benefit associated with it. It's just anytime you're having to have a dedicated internet connection or net for just simple tap operations, that's something that adds costs.
What other advice do I have?
The old version didn't have a comprehensive search. It was one of my pain points with the product when it came to restores. That has now been included so I'd recommend this solution with the all-in-one solutions that they have with their data protection units - that's how I'd recommend it be deployed.
With the DP 4,400 which includes Avamar, data domain search, and backup management, I'd rate this solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Storage Administrator at a hospitality company with 1,001-5,000 employees
An easy initial setup with good duplication and good stability
Pros and Cons
- "The initial setup is easy."
- "It would be helpful if there was cloud support."
What is our primary use case?
We primarily use the solution for virtual infrastructure.
What is most valuable?
The duplication is the solution's most valuable aspect.
The initial setup is easy.
What needs improvement?
The solution is actually moving over to a new PowerProtect solution. I'm not sure, in terms of the roadmap, how long they'll have Avamar and NetWorker as they have now launched a new PowerProtect backup solution.
Therefore, the concern really is what the future will be with another product. Will we have to migrate, for example, and will it be easy or hard to do so?
It would be helpful if there was cloud support.
For how long have I used the solution?
I've been using the solution for about eight years now. It's been a while.
What do I think about the stability of the solution?
We've been happy with the stability. It doesn't crash or freeze. It's not buggy. It's been good.
What do I think about the scalability of the solution?
The scalability is limited right now. A company shouldn't expect to be able to expand it too much. That may be just the case in general for the kind of software it is.
We typically work to size accordingly to avoid having to make upgrades.
How are customer service and technical support?
The support is okay. They are pretty knowledgable and prompt. I'd rate them seven out of ten overall. We're mostly satisfied with their level of service.
Which solution did I use previously and why did I switch?
We actually used to use Veritas. We got rid of Veritas Symantec NetBackup because it couldn't do all the deduplication we needed and didn't have all of the features that Avamar has. The support was also very bad. We were happy to switch to something else.
How was the initial setup?
The initial setup is not complex. Implementation is pretty straightforward.
What about the implementation team?
We had Dell assist us a bit in the implementation process.
What's my experience with pricing, setup cost, and licensing?
I'm not sure how to calculate the cost. It's a hard question to answer. I do know that we pay for support upfront for five years.
I'm not sure how to compare costs, however, I can say that based on what we're seeing we get very good deduplication rates with the data domain on the backend.
Which other solutions did I evaluate?
We did briefly look at another solution, however, we decided not to move forward with it.
What other advice do I have?
We're currently just customers with Dell. We don't have a business relationship with them.
I'm not sure if I would recommend the solution as there's a new solution that will be replacing it. However, it's not a bad solution as it stands.
Overall, I'd rate the solution eight out of ten. It's a pretty decent product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Deputy General Manager ( Practice Head Data Protection and Migration) at Netmagic Solutions (An NTT Communications Company)
Great duplication and backup speed made a huge difference to us but it is expensive
Pros and Cons
- "Duplication and the speed of backup are great."
- "It's an expensive solution."
What is our primary use case?
I recently stopped using this product because my work moved away from operations and I'm now a patents director, so I generally do the designing. My client was looking for backups and for an application along with a desktop backup. We are partners with Dell and I'm the deputy general manager of the company.
What is most valuable?
The best feature is the duplication and the speed of backup, which really made the difference for us.
What needs improvement?
Everyone is now talking about hyperscalers like AWS, Azure and Google, so I guess Data Domain and others are coming in a native format, but the pricing is really expensive compared to the rest of the competitors' software. Beam and maybe Commvault are providing cheaper solutions compared to Avamar and Data Domain on software hyperscalers. They should really move to cloud and reduce the price. It's not a portal service, so we have to buy the devices along with it. That was the problem we kept facing in the market.
Nowadays every backup solution has more features compared to this, but I can't think of anything that needs improving in Avamar because it's already an enterprise tool.
For how long have I used the solution?
I've used this solution for the past three years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and technical support?
Dell EMC is pretty good in terms of customer support. We use our own team for maintenance.
Which solution did I use previously and why did I switch?
In the case of Commvault, you should have a drive or your DVD engine, key machines which you have to start because you need to have the ability for the machine. That is the only difference I've seen between Avamar and Commvault. Commvault seems to have the upper hand because of the computation and duplication services. That said, Avamar is used mainly for enterprise and Commvault is good for SMB and smaller customers.
How was the initial setup?
The initial setup was a bit complicated, it's not a simple setup. There are a lot of challenging networks to deploy. It's not related to the software, it's more from a customer network point of view. The deployment took me about one or two days, not more than that.
What other advice do I have?
If you're enterprise, you are definitely going to use Avamar because it can save a lot of space because of its duplication feature, which is great. Just the backup speed is tremendous compared to other backup solutions. If you're enterprise and having issues with set up, then I'd definitely recommend Avamar.
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Manager Private Cloud Solutions at ufone
Easily backs up remote sites' data and not much bandwidth is required from its side
Pros and Cons
- "Avamar's source side deduplication is very strong, it can easily back up remote sites' data, and not much bandwidth is required on the Avamar side."
- "EMC has discontinued their Avamar hardware version. They only advertise the Avamar virtual edition."
What is our primary use case?
Our company has more than 5,000 employees, and we use the Avamar solution for the protection of our rear environment, we are protecting 1,500+ VMs using this solution.
How has it helped my organization?
We have Avamar Gen4 right now, which is already end-of-life, which is to be replaced this year with a better solution from either EMC or IBM.
We are going to replace the overall data solutions for our enterprise. Already the project is in a negotiation stage with EMC, IBM, and Huawei.
What is most valuable?
Avamar's source-side deduplication is very strong, it can easily back up remote sites' data, and not much bandwidth is required on the Avamar side.
What needs improvement?
EMC has discontinued their Avamar hardware version. They only advertise the Avamar virtual edition. I think it would be hard to deploy Avamar in the future with the virtual edition as we are protecting our large environment. We would not like to protect our environment in the virtual edition of the Avamar. We would like to protect our environment in a physical version of a new data protection suite that EMC offers - a server solution in the physical form.
They should bring back the physical implementation of the Avamar. In addition to that, they should also add the BMR for Linux that includes AIX and Solaris because right now the BMR for AIX and Solaris is not available.
For how long have I used the solution?
We have been working with Dell EMC Avamar for eight years.
I am the administrator. I am personally using the solution.
What do I think about the stability of the solution?
Right now, although the product is now two years past EOL it's supporting our infrastructure quite well. There were some failures of the hardware which we resolved ourselves. Overall, the product is very solid and it supports all the virtual and physical infrastructure, the databases, and all the stuff. It's quite a solid product.
What do I think about the scalability of the solution?
Currently, our model is scalable, but the scalability of Avamar requires physical nodes to be added to the box. EMC has already said that it is the end-of-sales for this product. So they do not provide additional nodes for it. It is possible to scale the product more, but the nodes are not available.
How are customer service and technical support?
I rarely contact Dell EMC technical support.
But when I do, they are very good, very responsive. They get back to you in 10 to 20 minutes and resolve the issue. They are very much a steady provider.
How was the initial setup?
The initial setup is complex.
For example, we have approximately eight-node clusters of Avamar servers on the primary site and we have five node clusters of Avamar on the other site. Integration was a bit difficult. I am supporting the product myself, without the help of any EMC support, for two years now.
There are some issues because this is an appliance. The administration of Avamar is quite simple but there are underlining things that need to be supported and are quite difficult because this is an appliance.
What's my experience with pricing, setup cost, and licensing?
It was approximately $70-80,000 when it was under support, but right now EMC has not been supporting this product for two years.
What other advice do I have?
Because of the EOL issues, I would not recommend to anyone to use this product anymore. They have a newer virtual edition of Avamar. But Avamar is not available on the physical servers, as of now.
I would give Dell EMC Avamar a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAN and UNIX Administrator at a comms service provider with 1,001-5,000 employees
Great integration with VMware and support for Data Domain
Pros and Cons
- "We have a lot of backups, and this tool helps us with the RMAN Backup."
- "There are limitations when trying to use this solution with Hyper-V."
What is our primary use case?
We use this solution for tape backup and data domain. It is an on-premises deployment.
How has it helped my organization?
We have a lot of backups, and this tool helps us with the RMAN Backup.
What is most valuable?
The most valuable feature is D2 and conversion with the Data Domain because other solutions are not able to use the Data Domain.
Integration with VMware is great.
What needs improvement?
There are limitations when trying to use this solution with Hyper-V. The limitations exist when trying to restore a backup from Hyper-V.
This solution needs to have full integration with Hyper-V, like the way Veeam has. In the hub, the DBA cannot restore the backup directory directly on the host. They have to restore the data disks and then deploy to the VM after this is done.
I would like to see an open-source learning platform for this solution.
For how long have I used the solution?
We have been using this solution for about three years.
What do I think about the stability of the solution?
This is a very stable solution. We use this product on a daily basis.
What do I think about the scalability of the solution?
I like the scalability this solution has. We have more than fifty severs and more than four hundred VMs. We do not plan to increase usage at this time.
How are customer service and technical support?
Technical support for this solution was great. They are very quick to respond.
Which solution did I use previously and why did I switch?
Prior to this solution, we worked with Commvault, Veritas, and Veeam. We still work with multiple vendors for our backup and recovery solution.
How was the initial setup?
The initial setup of this solution is simple. The deployment took a couple of days for the components. There are some steps to perform on the network before everything can be installed.
There are three members that make up our administrative team.
What about the implementation team?
During the implementation, we worked with a partner and it was a good experience.
What's my experience with pricing, setup cost, and licensing?
This solution is less expensive than Veeam for us, although it depends on the customer because we get a great discount.
What other advice do I have?
This is a solution that I recommend, although if you have Hyper-V then I would suggest you use Veeam. Veeam is fully integrated with Hyper-V, and there are more features in Veeam.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
Lead Analyst at a financial services firm with 1,001-5,000 employees
A highly stable solution that can be used for backup and recovery of a virtual environment
Pros and Cons
- "We used Dell Avamar for backup and recovery of a virtual environment."
- "The solution used to freeze sometimes while taking a snapshot backup."
What is most valuable?
We used Dell Avamar for backup and recovery of a virtual environment.
What needs improvement?
The solution used to freeze sometimes while taking a snapshot backup. The team had to do some back-end work to fix those issues.
For how long have I used the solution?
I have been using Dell Avamar for a long time.
What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Dell Avamar an eight out of ten for scalability.
How are customer service and support?
The solution’s technical support is excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution’s initial setup was easy.
What about the implementation team?
The solution’s deployment took around two to three weeks.
What's my experience with pricing, setup cost, and licensing?
Dell Avamar is a moderately priced solution.
What other advice do I have?
We were using Dell Avamar for banking services and different banking applications. Dell Avamar's user interface impacted our backup operation quite well. I rate Dell Avamar an eight out of ten for its performance for our business size.
Dell Avamar is a good product to use. Since there is competition with other products doing a similar or better job, users should evaluate and compare different solutions.
Overall, I rate Dell Avamar an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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