We primarily use the solution the database replications in web hosting, mostly.
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
Flexible and stable with great reporting
Pros and Cons
- "The solution is very stable."
- "The product could offer more integration capabilities."
What is our primary use case?
What is most valuable?
The duplication capabilities are very helpful.
The native data protection capability and remote data protection capabilities make it a unique solution. It makes it possible so that it will fit with any kind of vendor the customer needs.
The backup features. for example, the exclusionary statement, are excellent.
Overall, the solution offers some really great reporting.
It's very flexible when it comes to the end-user device backup.
In general, the product has been extremely easy to use. It's one of the best aspects.
The solution is very stable.
What needs improvement?
The solution does not scale. It would be nice if there were much more scalability capabilities.
The solution could get better at data process managing. It can take more than three or four hours for supporting images. It's critical to do this faster.
It would be helpful if the product could support Linux patches. It's my understanding it only offers HTML.
The product could offer more integration capabilities.
For how long have I used the solution?
We've been using the solution for a few years at this point. It's been a while. I personally have been dealing with the solution for four years or so.
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Dell Avamar
June 2025

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What do I think about the stability of the solution?
The solution is very stable. It doesn't crash or freeze. There are no bugs or glitches. The performance is very reliable.
What do I think about the scalability of the solution?
The product does not scale. If a company needs something that can scale, they need something else.
We have three customers that are currently using the solution.
How are customer service and support?
Typically, we handle support-related queries from customers, however, we have dealt with Avamar's technical support in the past and they have been helpful and responsive. The response time in particular has always been very good.
How was the initial setup?
The installation process is not complex at all. It's very straightforward. A company shouldn't have any trouble with the process. It's easy.
Deployments typically take about one and a half hours or so.
What about the implementation team?
Currently, we have five technical engineers. Each one has its own specialization that they are capable of deploying Avamar. We can deploy the solution for our clients.
What's my experience with pricing, setup cost, and licensing?
Customers do have to pay for a professional license in order to use the solution.
What other advice do I have?
We are integrators.
We tend to work with relatively new versions of the solution. It may not always be the latest version. Typically the versions we use have been released in the last six months or so.
I'd recommend the solution to other organizations and especially to end-users.
In general, I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator

head of presales at a tech services company with 11-50 employees
A stable and scalable solution that's always improving
Pros and Cons
- "The source site replication feature is valuable."
- "It would be better if we could integrate easily with other platforms."
What is our primary use case?
In a data center, the entire workloads are virtualized, and they are backing up the content, and sometimes because of bandwidth, operations need to be backed up quickly. In that kind of scenario, this source site replication is very supportive. Avamar evaluates the data that's already backed up, and only the chain blocks can be transferred via the network. There won't be any heavy network traffic, and the time it takes to backup is quick and within the window.
On the client-side, we can also backup clients with Avamar. These days with the pandemic, most of them work from home, and we're using less network bandwidth to backup end user transfers.
What is most valuable?
The source site replication feature is valuable.
What needs improvement?
It would be better if we could integrate easily with other platforms. I would like to see better integration with VMware vCenter. We normally integrate Avamar with VMware vCenter Server and virtualize Avamar within the VM. Once, we wanted to backup only a few VMs within the vCenter, without integrating it to the vCenter. But we come across some problems. Without adding the vCenter directly, there was some difficulty in adding the VMs. When we replaced more clients in the OS, this problem was solved.
For how long have I used the solution?
I have been using Dell EMC Avamar for three years.
What do I think about the stability of the solution?
Dell EMC Avamar is stable so far. As we have worked with software engineers trained to use this product, they can configure and provide support on their own.
What do I think about the scalability of the solution?
Dell EMC Avamar is a scalable solution.
How are customer service and technical support?
Support is okay. We don't use it frequently as our engineers can manage well. Only when they can't handle a problem, they call support. We also use technical sites and the web portal, and these help our engineers capably handle day to day requirements.
How was the initial setup?
The initial setup isn't complex. Because the engineers are trained, they're familiar with the product and can do this implementation.
The implementation time depends on the data center. The issues we face are mainly on the network. For example, sometimes, their policies on implementing the communication between the servers lead to some downtime. Other than that, we can implement Dell EMC Avamar between two-three days.
What about the implementation team?
We implemented Dell EMC Avamar ourselves, in-house.
What's my experience with pricing, setup cost, and licensing?
It was very expensive before, but after integrating it with Dell EMC Avamar Data Protection suite licensing, we are getting better discounts.
What other advice do I have?
I always see improvements on the Avamar side, and we are happy with that.
On a scale from one to ten, I would give Dell EMC Avamar a ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Buyer's Guide
Dell Avamar
June 2025

Learn what your peers think about Dell Avamar. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,957 professionals have used our research since 2012.
Senior Consultant at a tech company with 11-50 employees
Good stability and backup speed, but the GUI and reporting need to be improved
Pros and Cons
- "It works quickly and is very stable."
- "The screen design is a bit back-dated."
What is our primary use case?
We are system integrators who are selling backup solutions, and Dell EMC Avamar is one of the products that we implement for our clients.
I had come across it for backing up laptops and VMware but previously, I have had clients using it to backup system machines like AIX, Solaris, and others. Slowly, people are moving away from those.
What is most valuable?
Using Avamar for VM backup is pretty good, but we've used it for other purposes as well.
It works quickly and is very stable.
What needs improvement?
The screen design is a bit back-dated.
The reports are not very presentable.
The price of this product should be lower.
For how long have I used the solution?
We have been working with Dell EMC Avamar for a few years.
What do I think about the stability of the solution?
This is a very stable product.
What do I think about the scalability of the solution?
Avamar is quite scalable.
How are customer service and technical support?
With respect to technical support, sometimes you get a good technician or a good engineer, and you can get the problem resolved pretty fast. If on the other hand, you get someone with a very heavy accent then you can speak for three hours and not understand what the other is trying to say.
Which solution did I use previously and why did I switch?
We work with quite a number of backup products including Veritas NetBackup, Veritas Backup Exec, Dell EMC Networker, Dell EMC Avamar, and Rubrick.
The choice of product that I recommend depends on the situation and what the customer is saying. If they are not happy with one then I can suggest others that are good, too.
What other advice do I have?
If my customer is already using an existing product then I will not recommend that they switch unless there are serious problems. If there is some heavy restructuring, for instance, because a previous person knew the environment very well, it will be difficult to take over. It is best if they have something very simple to manage.
In general, it is not easy to switch from one backup platform to another because of incompatibility.
My advice for anybody who is implementing Dell EMC Avamar is that it's always good to have a plan first. You want to know exactly what you have on-hand that you need to back up.
Overall, this is a good product. The stability and backup speed are very good but the GUI and reports are not something that a new user can get used to.
I would rate this solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller.
Solution Architect at a tech services company with 51-200 employees
Good with endpoint backups, but the interface is not user-friendly and the technology is outdated
Pros and Cons
- "Dell EMC Avamar is very good with endpoint backups."
- "The UI is not easy to use. There are other products such as Veeam that are easy to use for the end-user which is why they are moving away from Avamar or Networker."
What is our primary use case?
We are system integrators. We resell, we deploy, and we support our clients.
What is most valuable?
Dell EMC Avamar is very good with endpoint backups.
What needs improvement?
This solution is approximately 10 to 20 years old. The technology behind it is very good but the trends are increasing and Avamar and NetWorkers are outdated.
They brought in vProtect solutions, called it PPDM, and rebranded it.
In my opinion, they should destroy all of their products and create them from scratch.
The technology is behind and they have millions of codes. I think that it should be recreated or they should hire another backup and archive company.
The UI is not easy to use. There are other products such as Veeam that are easy to use for the end-user, which is why they are moving away from Avamar or Networker.
Recently, they recreated the HTML 5 interface, and it has abilities but it is not mature yet.
For how long have I used the solution?
I have been using Dell EMC Avamar for almost one year.
How are customer service and technical support?
The technical support was great.
I created a ticket and it was resolved.
Which solution did I use previously and why did I switch?
Previously, I used Acronis, Veeam, and Commvault.
Most use Veeam because it's a new product with cloud capabilities and the interface is easy to use.
What's my experience with pricing, setup cost, and licensing?
When it comes to competition the price is not what is important, it's not the problem.
What other advice do I have?
Our company is competent in Dell products. My colleagues and I have over ten years of experience with NetWorker and Avamar.
I used to be an assistant consultant. Now, I'm working as a solution architect. I'm a bit far away from technical solutions.
I would rate this solution a five out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Expert IT Infrastructure and Systems at ITGSTORE CONSULTING
Enables our customers to meet their goals but it is hard to manage
Pros and Cons
- "It's a good solution."
- "The management of this solution is a little bit difficult for IT administrators. They have to be trained before going through the system."
What is our primary use case?
As solution providers, we provide solutions to meet the objectives and goals of customers. We provide a general global architecture and the right solution that will solve a customer's problem and meet the goal at the fixed cost. If the customer doesn't mention a specific provider, then to meet the goal, we use the provider that we have to.
What is most valuable?
It's a good solution.
What needs improvement?
The management of this solution is a little bit difficult for IT administrators. They have to be trained before going through the system.
For how long have I used the solution?
We have been using Dell EMC Avamar for two to three years.
What do I think about the scalability of the solution?
We haven't worked on the extension or scalability of Dell EMC Avamar. We didn't find it fairly straight forward. When we have to upgrade or scale it, a lot of things don’t fit.
How are customer service and technical support?
Dell EMC Avamar is hard to manage because of the support. It’s very difficult to get support. Our solution is complex which makes it more difficult to get an answer from them. We have multiple vendors in our environment. Support only looks at their own solution and not the solution as a whole. It would be easier if our whole infrastructure was Dell EMC. It’s very difficult to get help with troubleshooting. When you have an architecturally multiple-vendor solution, like we do, it’s hard to find a solution to the problem. It’s normal that they only focus on the part that corresponds to their company, but I would like for them to look at the environment as a whole.
How was the initial setup?
I did not find the setup to be fairly straightforward. There are a lot of things that don’t fit when we try to upgrade or scale it. We have to break every chain and reduce it from scratch.
What other advice do I have?
It's difficult to manage the Dell EMC Avamar template, so we try to avoid that program. The return process, when there was no space and we had to create some space, was very time-consuming. There are solutions that are simpler than Dell EMC Avamar.
I would rate Dell EMC Avamar a six out of ten.
From my IT experience, there are much simpler solutions than Dell EMC Avamar for management and recovery. Dell EMC Avamar would not be my first choice.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director at F1 INFOTECH
Great deduplication, excellent features added yearly, and very stable
Pros and Cons
- "The deduplication feature is the best aspect of the solution."
- "The solution is not very strong on the Cloud. They should work out how they can use this as a backup as a service."
What is most valuable?
The deduplication feature is the best aspect of the solution.
The solution is always coming up with new features year over year. They are consistently updating their offering to continuously offer better and broader functionality in their product.
By using a single software you can do a back up of all of your servers as their products have several virtual servers. That's the benefit of going with the Dell EMC set up.
The solution is very stable.
The scalability of the solution is very good.
Technical support has always been very helpful.
What needs improvement?
The solution is not very strong on the Cloud. They should work out how they can use this as a backup as a service.
For how long have I used the solution?
I've been using the solution for seven years now.
What do I think about the stability of the solution?
The solution is quite reliable. The stability is good. We haven't had any issues with bugs or glitches. It doesn't seem to crash or freeze.
What do I think about the scalability of the solution?
The solution is very scalable. It's not a problem to grow the solution out if you need to.
Multiple people in our firm are using it.
How are customer service and technical support?
Technical support is excellent. We're very satisfied with the level of support we get. They're great at responding.
Which solution did I use previously and why did I switch?
We previously used a variety of other solutions before landing on EMC.
How was the initial setup?
The initial setup is not complex. It's very straightforward. I'd describe the process as simple. It doesn't take to long to set up.
What other advice do I have?
We're partners with Dell EMC.
We are using the latest version of the solution, although I don't know what the version number is.
I would recommend the solution. The solution is great. There are very little improvements needed on the solution, aside from better cloud improvements. I'd rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
System Engineer for Business Solution Department at PT. Mastersystem Infotama
Fast performance and it integrates well with our domains
Pros and Cons
- "The backup and recovery speed is very fast."
- "I would like to see better integration with third-party applications and platforms."
What is most valuable?
The integration with host domains is very good.
The backup and recovery speed is very fast.
What needs improvement?
We have had issues with performing backups in our hybrid environment.
I would like to see better integration with third-party applications and platforms.
For how long have I used the solution?
I have been using Dell EMC Avamar for one year.
What do I think about the stability of the solution?
Stability seems good, where you can extend to the cloud from the computer.
What do I think about the scalability of the solution?
I think that Avamar is a scalable solution. We have four people in the company who use it.
How are customer service and technical support?
We are satisfied with technical support from Dell EMC. There is also support available in the community.
How was the initial setup?
It will take a few hours to deploy, including the configuration.
What other advice do I have?
This is a good product and I recommend it. Overall, I would say that Avamar is great for me.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Many valuable features, good stability, and is easy to manage
Pros and Cons
- "Dell EMC Avamar has many valuable features. It's very stable and it's easy to manage."
- "It's not the best solution for big databases."
What is our primary use case?
In Romania, more customers own their enterprise software. But the new wave wants to also try cloud data centers and cloud backup and so on.
What is most valuable?
Dell EMC Avamar has many valuable features. It's very stable and it's easy to manage. It can be used instead of NetBackup or HP Data Protector backup.
Customers like it exactly like it is. They don't want new features from Avamar. Dell EMC is linked appropriately to VMware and they can implement some mechanisms from VMware more deeply than other vendors. This is one of the keys with Avamar.
The implementation is very simple. And, of course, EMC has a complex dashboard that can integrate all their backup solutions for the clients. They can use this software tool for backup and another one for disaster recovery and they don't need a complex dashboard.
Everything is pretty simple in this product.
It's based on HTML5 which allows for dashboards to have the maximum integration. It is up to date technology.
It also allows you to make a robot backup from a remote site to a central site with a very good compression
What needs improvement?
Its use case is for the VM machines because Avamar is not integrated with the backup and it's much more useful for the bare-metal VM server backup and recovery. It is integrated with the databases but it's not the best solution for big databases.
For how long have I used the solution?
I have been using Dell EMC Avamar for more than 10 years.
What do I think about the stability of the solution?
Maintenance is needed everywhere and EMC is not so cheap for support. Our customers are very proficient and they need that support from the vendor. They also have an opportunity to buy our services because it's a little cheaper than the manufacturer.
What do I think about the scalability of the solution?
The level of scalability depends. It's easy, but it depends if they are also a multiplier. If they have a lot of domains then it is the best in the market and the backup appliances are easy to expand. On the other hand, it needs a lot of money. If you have your own, not so expensive storage, you can backup on it and save some money.
How are customer service and technical support?
Customer support begins with a phone call depending on the level of support. It is often 24 hours or the hourly rate. The support line is open but they ask if you bought the support or not.
Usually, they know the product the best and can solve the problem between two to four hours. If the problem is because of another software or hardware, it might take two days to solve.
How was the initial setup?
Setup takes a maximum of one hour from documentation until it is finished. All software solutions need to be clearly documented.
I think that after one hour we can start backup.
What's my experience with pricing, setup cost, and licensing?
The initial licensing is usually for two or three years. After that they can buy a yearly license.
What other advice do I have?
In Romania we have a lot of enterprises. That means more than 200 servers and maybe hundreds to thousands of clients. If they have a lot of VM machines it's one of the best solutions. If they have over 30 percent of their database on other applications is not recommended. It's working, but it's not recommended.
On a scale of one to ten, I would rate Dell EMC Avamar based on the environment. If they have a cloud implementation of virtual machines then I would rate it ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: June 2025
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