CrowdStrike Falcon Complete Reviews, Competitors and Pricing

Smaan Boonsamorn

Senior Solution Manager at a tech services company with 51-200 employees

May 16, 2021

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Valuable AI technology, scalable, and reliable

Pros and Cons

"I have found AI technology most valuable in the solution."

"The technical support is good. However, the technical support is outsourced to India which causes some language barriers. I am not sure if this is still an issue, they might have allotted more suitable representatives."

What is our primary use case?

We use the solution for security.

What is most valuable?

I have found AI technology most valuable in the solution.

For how long have I used the solution?

I have been using the solution for the last two months.

What do I think about the stability of the solution?

My customers have not had any issues with the stability.

Buyer's Guide

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What do I think about the scalability of the solution?

We have a customer that has 8,000 users. The solution is suitable for large size companies, it scales well.

How are customer service and support?

The technical support is good. However, the technical support is outsourced to India which causes some language barriers. I am not sure if this is still an issue, they might have allotted more suitable representatives.

How was the initial setup?

The installation can be complex depending on the type of environment the solution is installed in.

What about the implementation team?

We do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and everything is included. However, The price of the could be lower.

What other advice do I have?

I rate CrowdStrike Falcon Complete an eight out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

reviewer1445823

Director of Cloud Security at a comms service provider with 51-200 employees

Feb 4, 2021

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Good reporting engine and dashboard, good endpoint controls, and effective for protection

Pros and Cons

"It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them."

"The downside that we see with CrowdStrike is that it is not part of a broader ecosystem. It is an endpoint product. They don't sell firewalls or a broader cybersecurity ecosystem. Some of the behavioral detections could be more robust. It does a good job of stopping common tools and techniques, but when it comes to using Windows utilities, such as PowerShell, etc, it doesn't stop them. These are some of the things where we have been able to get past it. An argument there can be that these are administrative tools, not malware, so maybe it is not its job to stop it, but we see some of the competitive products doing a very good job of detecting behaviors as opposed to malware."

What is most valuable?

It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls.

It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them.

What needs improvement?

The downside that we see with CrowdStrike is that it is not part of a broader ecosystem. It is an endpoint product. They don't sell firewalls or a broader cybersecurity ecosystem.

Some of the behavioral detections could be more robust. It does a good job of stopping common tools and techniques, but when it comes to using Windows utilities, such as PowerShell, etc, it doesn't stop them. These are some of the things where we have been able to get past it. An argument there can be that these are administrative tools, not malware, so maybe it is not its job to stop it, but we see some of the competitive products doing a very good job of detecting behaviors as opposed to malware.

For how long have I used the solution?

I have been using this solution for about a year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We haven't run into any scalability issues

What other advice do I have?

I would rate CrowdStrike Falcon Complete a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.