IT Central Station is now PeerSpot: Here's why
IT Director at a energy/utilities company with 1,001-5,000 employees
Real User
Good protection, stable, it integrates well, and the support is good
Pros and Cons
  • "It integrates well into the environment."
  • "I would like to see them include NDR (Network Detection Response)."

What is our primary use case?

We had firewalls set up and it integrated but didn't meet with our regulations. We were using this solution for endpoint protection.

What is most valuable?

It's a perfect solution.  It integrates well into the environment.

What needs improvement?

I would like to see them include NDR (Network Detection Response). Then it would work well with SIEM Response. Also, if they could make an on-premises version we would definitely go with Cortes. At this time, they are not offering an on-premises solution.

For how long have I used the solution?

We had it in our environment for two days.
Buyer's Guide
Cortex XDR by Palo Alto Networks
July 2022
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
611,060 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Cortex XDR by Palo Alto Networks is scalable.

How are customer service and support?

The technical support was good.

Which other solutions did I evaluate?

We evaluated Fideles and are currently using it, as it meets the regulations and is on-premises.

What other advice do I have?

We had to move away from working with Cortex XDR by Palo Alto Networks due to the regulations. They state that the logs have to be kept in Saudi Arabia. Also, the log is in the cloud, which is against the regulations.  We chose Fidelis. They meet the regulations and they are on-premises. We had no issues with Cortex. We were satisfied but it didn't meet with the regional regulations. I would rate Cortex XDR by Palo Alto Networks an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT manager at a computer software company with 11-50 employees
Reseller
Provides ability to see what's going on with your assets and react to cyber attacks
Pros and Cons
  • "Its ability to react to cyber data attacks is awesome. That is pretty much the use of it. What blows your mind is the ability to access your assets remotely and see what is actually going on with them. You can not only see them in a console. You can also react very rapidly to your assets that are compromised."
  • "It should support more mobile operating systems. That is one of the cons of their infrastructure right now."

What is our primary use case?

I use it for visibility, mitigation, and analysis of advanced threat attacks.

What is most valuable?

Its ability to react to cyber data attacks is awesome. That is pretty much the use of it. What blows your mind is the ability to access your assets remotely and see what is actually going on with them. You can not only see them in a console. You can also react very rapidly to your assets that are compromised.

What needs improvement?

It should support more mobile operating systems. That is one of the cons of their infrastructure right now.

For how long have I used the solution?

I have been using this solution for more than four years.

What do I think about the stability of the solution?

It has been extremely stable.

What do I think about the scalability of the solution?

It is easily scalable. For example, if you have version 2, Palo Alto upgrades it automatically. The agents for your assets are also scalable for new operating systems. So, it is very scalable.

How are customer service and technical support?

Their technical support is very agile and very good. I would rate them a nine out of 10.

How was the initial setup?

It is way too easy to deploy it and set it up.

What other advice do I have?

I would highly recommend it unless you have iOS assets on your network.

I would rate Cortex XDR an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Cortex XDR by Palo Alto Networks
July 2022
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
611,060 professionals have used our research since 2012.
Pre-sales engineer at a tech services company with 51-200 employees
Real User
Best support and good interface, price, and security

What is our primary use case?

We are using it for a banking client.

What is most valuable?

Its interface and pricing are most valuable. It is better than other vendors in terms of security.

What needs improvement?

It is not very strong in terms of endpoint management. It should have additional features like DLP, encryption, or advanced device control. Currently, Cortex is good in terms of the security of the endpoints, but it is not as good as other vendors in terms of the management of the endpoint.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is very stable. I wouldn't recommend the latest version. Being a new version, it would have bugs, which is similar to the new versions of other products.

What do I think about the scalability of the solution?

In Peru, we have approximately 20,000 users. The banking client doesn't have any plans to expand the usage. We might increase its usage by 200 to 500 with new clients.

How are customer service and technical support?

Technical support of Palo Alto is the best.

How was the initial setup?

It is very easy to deploy. The deployment is quick. The deployment of the management console takes just two hours, but the deployment of the agent takes approximately a month.

We have five to eight engineers for deployment and maintenance.

What other advice do I have?

I would rate Cortex XDR a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Security Engineer at a tech services company with 11-50 employees
Real User
A robust detection and response solution driven by behavioral analytics

What is our primary use case?

We use Cortex XDR by Palo Alto Networks for its ability to detect based on behavior rather than simple virus scan to prevent malicious activities. We also use it to go in and white list things that are okay. This way, they won't get blocked.

What is most valuable?

The behavior-based detection feature is valuable. 

What needs improvement?

It'll help if customization was easier. It would be better than how it's now if it came out of the box using their stock set up to get it up-and-running. Then you go in, and you add more restrictive things to make it better.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for a little over a year.

How are customer service and technical support?

Technical support has been fine.

How was the initial setup?

The initial setup isn't straightforward or complex. It's somewhere in the middle. Like 90% of the features are there out of the box. When you start doing more complex things, it becomes more complicated. For example, if we wanted to limit someone's ability to plug in and access a USB stick, we have to create a profile to do that, and that's an advanced functionality.

What about the implementation team?

We did most of the deployment in-house.

What other advice do I have?

On a scale from one to ten, I would give Cortex XDR by Palo Alto Networks a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jitendra_Singh - PeerSpot reviewer
Senior Vice President at Chi Networks
Real User
Helps to secure your infrastructure

What is our primary use case?

I primarily use Cortex XDR to protect end-users from ransomware, malware, spam, and phishing.

How has it helped my organization?

Cortex XDR alerts us on the dashboard when there's a threat, which allows us to restrict that user and helps secure our infrastructure.

What is most valuable?

Cortex XDR's most valuable feature is its intelligence-based dashboards.

What needs improvement?

Cortex XDR could be improved with more GUI features.

For how long have I used the solution?

I've been using Cortex XDR for a year.

What do I think about the stability of the solution?

Cortex XDR is quite stable.

What do I think about the scalability of the solution?

Cortex XDR is scalable.

How are customer service and support?

Cortex XDR's technical support is really good, though their knowledge of endpoint protection could be deeper.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was quite straightforward, and deployment took two to three days.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

Cortex XDR's pricing is ok. We pay about $20 a year for our license.

What other advice do I have?

I would give Cortex XDR a rating of eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Security consultant at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Sophisticated user interface, stable, and scalable

What is our primary use case?

We use this solution to protect our computer system against threats, such as exploits and malware.

What is most valuable?

The user interface of the solution is sophisticated and straightforward.

What needs improvement?

In an upcoming release, the solution could improve by proving hard disk encryption. If it could support this it would be a complete solution.

For how long have I used the solution?

I have been using this solution for approximately two months.

What do I think about the stability of the solution?

The solution is stable, we have not had any issues.

What do I think about the scalability of the solution?

We have over 5,000 employees and they are being managed through this solution. It is scalable.

How are customer service and technical support?

We have our own IT support teams.

Which solution did I use previously and why did I switch?

We were previously using McAfee and we switched to this solution because they failed to provide us proper protection.

How was the initial setup?

We have an IT support team in our organization and they are managing everything remotely, such as laptops.

What about the implementation team?

Our internal team did the implementation of the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Cortex XDR by Palo Alto Networks an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ISEC Unit Manager at a tech services company with 11-50 employees
Real User
We can manage several clients from the same console, and its endpoint defense is more advanced than traditional antivirus

What is our primary use case?

We have deployed Cortex XDR for a couple of clients in manufacturing.

What is most valuable?

Cortex XDR lets us manage several clients from the same console, and its endpoint defense is more advanced than traditional antivirus.

What needs improvement?

The dashboard could be more user-friendly.

For how long have I used the solution?

I've been using Cortex XDR for two years.

What do I think about the stability of the solution?

Cortex XDR is stable enough.

What do I think about the scalability of the solution?

Cortex's scalability is good. We have about 200 users on it at the moment. 

How are customer service and support?

Palo Alto support is great. 

How was the initial setup?

Cortex XDR is trickier to configure than other Palo Alto products. This is one area where we are not so satisfied. We need two people to deploy and maintain the solution. 

What's my experience with pricing, setup cost, and licensing?

Our clients pay for the license every year. It's just a standard fee with no additional costs. 

What other advice do I have?

I rate Cortex XDR eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AndyChan3 - PeerSpot reviewer
General manager at MOL-IT India Pvt. Ltd.
Real User
Top 5
Highly scalable, effective intelligence, and reliable

What is our primary use case?

I use the solution for endpoint protection.

What is most valuable?

One of the main benefits of the solution is its intelligence to correlate the events into an incident.

What needs improvement?

The solution could improve by providing better integration with their own products and others.

For how long have I used the solution?

I have been using this solution for approximately one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is one of the best in the market for scalability.

We have approximately 500 people using this solution in my organization and we plan to increase usage.

How was the initial setup?

The initial installation is easy.

What about the implementation team?

We did the implantation of the solution with integrators.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is high for the license and in general.

Which other solutions did I evaluate?

We evaluated CrowedStrike and Darktrace.

What other advice do I have?

I would recommend this solution to others.

I rate Cortex XDR by Palo Alto Networks a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2022
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.