We performed a comparison between Serviceaide ChangeGear , ServiceNow, and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"Very easy to implement and to respond to my clients' needs."
"It's great to do statuses or to review tasks."
"We always get good support."
"ServiceNow is very easy to set up."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"It offers ready-built automation and simpler configuration for workflows."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"The flexibility is the product's most valuable feature."
"The most valuable feature is the metering capability."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The product provides excellent daily reports."
"I like the integration with other applications or vendors."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"They could improve license management, particularly when integrating different applications or toolsets."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"The pricing model is complicated and would be more predictable if it were simplified."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"Better integration with other VMware toolsets would be beneficial."
"I would like it if they could provide their customers with more qualified support."
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