We performed a comparison between Pega BPM and ProcessMaker based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Allowed us to develop and quickly release with confidence using cloud technologies."
"The solution has very helpful technical support."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"The case management is great."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
"What I like most is the seamlessness of the workflow capabilities."
"Its performance, stability, and security are fine."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"There is a scarcity of resources who have worked with this solution before."
"The workflow automation can be slow, so there is room for improvement there."
"If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example."
"UI needs improvement."
"They need to support the solution better, at this time the company does not have enough support."
"This solution only supports basic text, but we would like to be able to insert components such as rich text, graphs, charts, pictures, and other objects."
"Its interface should be a bit more user-friendly."
Earn 20 points
Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews while ProcessMaker is ranked 37th in Business Process Management (BPM). Pega BPM is rated 8.2, while ProcessMaker is rated 7.6. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of ProcessMaker writes "Easy to learn, automates our manual processes to make things easier, and saves us time and money". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM, whereas ProcessMaker is most compared with Camunda, Apache Airflow, Bonita, Appian and Bizagi. See our Pega BPM vs. ProcessMaker report.
See our list of best Business Process Management (BPM) vendors.
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