OutSystems vs QuickBase vs ServiceNow comparison

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OutSystems Logo
16,170 views|8,784 comparisons
93% willing to recommend
Quickbase Logo
2,924 views|1,425 comparisons
98% willing to recommend
ServiceNow Logo
17,234 views|10,431 comparisons
91% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between OutSystems, QuickBase, and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software.
To learn more, read our detailed Rapid Application Development Software Report (Updated: April 2024).
769,599 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is a stable solution.""The product is mostly stable.""The most important features of this tool are its visual modeling capabilities and drag and drop functionality. You can see what you are coding which makes it easy to understand and maintain. They have also created a big revolution in digital transformation by introducing native mobile app development under the same IDE.""We've used features like batch processing timers, components, and integrations with other systems like SAP, which have accelerated our development process.In terms of productivity, we've seen a 30 percent reduction in screen design time and an additional 10 percent improvement when implementing client requirements. OutSystems' integration capabilities have significantly enhanced our app's functionality, making it quicker and easier to connect with other systems.""Integrations with external systems with SOAP and REST are easy to implement off-the-shelf, but a developer can always implement specific libraries for other integrations.""The drag-and-drop feature is very valuable.""You can go huge - so it is definitely a scalable solution.""Refactoring with TrueChange is very simple."

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"It provides a well-organized method for overseeing everything, especially considering the remote work aspect.""The product is easy to use.""It is low-code. We are able to go in and create apps quickly. It is very helpful for the size of our company. We're a mid-size company, and at this moment, we don't need anything externally. We don't have to go out and consult a consulting firm to build something from the ground up. So, the ease of that and being able to get development quickly up and running has been good for us.""The usability of QuickBase largely depends on how you design your workflows within the platform. If you keep them simple and straightforward, it can be a highly usable product.""I run my own business and the solution allows me to invoice and pay for additional resources. It has helped me in terms of invoicing, quoting, and doing recruitment measures.""It has superb ease of use and no code needed to create and build apps and databases.""Creating applications in Quickbase will take, literally, a fraction of the time it would take to create them in other database applications (which shall remain unnamed).""QuickBase is an excellent product and it is very easy to get support."

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"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive.""We always get good support.""Very easy to implement and to respond to my clients' needs.""It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product.""The most recent addition of SAM Premium is a game changer for many organizations.""Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports.""It's great to do statuses or to review tasks.""Makes ticket information easy to access."

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Cons
"The product's high price is an area of concern, where improvements are required.""The solution is costly.""Currently, in mobile applications, we don't have push notifications.""The installation is a bit tedious.""Its ability to create and run automated tasks could be better.""There are many tutorials available but they are very basic and good for learning the platform. To develop an enterprise-grade application, advanced tutorials need to be developed to help IT professionals design/develop high-quality/performance applications.""The tutorials for the solution should be updated.""The PDD framework can't be used for the behavioral-driven development way of working."

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"Whenever we do onboarding, or we get new employees, there tends to be a delay of not just a week but a couple of weeks, and sometimes even a few weeks of being able to see certain new employees in the system.""The dashboard is not organized.""The mobile app has improved, but it still needs work.""There is room for improvement in terms of user-friendliness.""The product works constantly to modernize the platform and they have made quite a lot of strides in that. I would like them to add additional features that would help us make API calls.""Access to more standard default layouts and sample builds would be useful, and access to more training on use and flexibility.""The improved developer interface in some areas can be difficult to use for complex items.""I would like to see the reporting enhanced because some of them are not easy to generate."

More QuickBase Cons →

"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge.""Service mapping could be less complicated.""They need to be providing vendors and implementation partners with materials and guidance on implementation.""I have enjoyed all the features. There is not any feature that I have missed or didn't have.""They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more.""Creating service catalog forms could be made easier.""The pricing structure could be more budget-friendly.""The contract module is quite rudimentary and doesn't support contract line items."

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Pricing and Cost Advice
  • "OutSystems was open to a deal that worked for both sides."
  • "It is still very expensive, so small companies can’t generally afford it... Still, the time saving on development and delivery is worth the value."
  • "You should contact OutSystems for more details but my opinion is that it is not for small business budgets."
  • "Pricing could be a concern. You have to pay yearly, even after you have completed your development."
  • "For a single application, it's too expensive."
  • "OutSystems is a good solution, but it's not cheap."
  • "I think the pricing for OutSystems is comparable with similar solutions. I would place it somewhere in the middle. We pay for the bundle and don't pay anything extra in terms of licensing and other fees."
  • "The subscription is billed on a yearly basis."
  • More OutSystems Pricing and Cost Advice →

  • "The pricing for QuickBase is pretty straightforward, It is based on a per user/per month licensing fee."
  • "We felt the pricing and licensing for QuickBase were easy enough to understand, fair and competitive."
  • "Quickbase is probably not the cheapest app out there. That said, it is worth its weight in gold. There is no other app that I know of in the market today that can do what Quickbase does."
  • "You have to negotiate the price because it varies based on the number of users you have, as well as how much cloud storage space you need."
  • "It is probably about 300 per license per person. There is just the licensing cost. There are no additional costs."
  • "The product is cheap when compared to other products."
  • "The pricing for the tier my company used included ten seats and the subcontractor, amounting to approximately $18,000 USD per year."
  • "The solution is expensive and geared toward enterprise-level clients."
  • More QuickBase Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that… more »
    Top Answer:I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch… more »
    Top Answer: We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how… more »
    Top Answer:Considering factors like functionality and price, the product proves to be worth the investment.
    Top Answer:The pricing for the tier my company used included ten seats and the subcontractor, amounting to approximately $18,000… more »
    Top Answer:Areas for improvement in QuickBase include incorporating certain formulas like VLOOKUP, commonly used in platforms like… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because… more »
    Top Answer:It is user-friendly and simple to use.
    Top Answer:The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale.
    Ranking
    Views
    16,170
    Comparisons
    8,784
    Reviews
    28
    Average Words per Review
    484
    Rating
    8.6
    Views
    2,924
    Comparisons
    1,425
    Reviews
    8
    Average Words per Review
    559
    Rating
    8.4
    Views
    17,234
    Comparisons
    10,431
    Reviews
    23
    Average Words per Review
    420
    Rating
    8.4
    Comparisons
    Microsoft Power Apps logo
    Compared 22% of the time.
    Appian logo
    Compared 17% of the time.
    Mendix logo
    Compared 17% of the time.
    Unqork logo
    Compared 2% of the time.
    Microsoft Power Apps logo
    Compared 33% of the time.
    Sales Creatio logo
    Compared 10% of the time.
    Oracle Fusion Service logo
    Compared 10% of the time.
    Mendix logo
    Compared 6% of the time.
    Microsoft Azure logo
    Compared 5% of the time.
    BMC Helix ITSM logo
    Compared 10% of the time.
    Microsoft Power Apps logo
    Compared 10% of the time.
    Pega BPM logo
    Compared 9% of the time.
    IBM Maximo logo
    Compared 4% of the time.
    Moveworks logo
    Compared 2% of the time.
    Also Known As
    Quick Base, TSheets
    Learn More
    Overview

    OutSystems is a platform for low-code application development that unites design, code, and deployment to simplify development so any business can create innovative solutions in a timely manner. There are various use cases an organization can employ with OutSystems, including:

    • Customer portals: Through OutSystems, companies can easily create customer portals and mobile applications and deploy them faster in comparison to manual coding. The platform offers businesses the opportunity to develop secure, scalable, and customized applications that support their and their customers' needs.

    • Internal apps: Using this solution, companies can also build internal applications and portals which can be used for their workforce. Using these, organizations can overcome their internal app backlog, bridge gaps between systems, and facilitate their work process.

    • Core systems: Custom software for running a business can also be developed using OutSystems. The tool shortens the time for developing core systems and delivers them flexible and personalized to each business' needs.

    OutSystems offers faster development and deployment times than hand-coding while delivering unique and personalized solutions to its customers. The main focus of OutSystems is high-performance low code which enables businesses to create functional products that answer their needs. It offers clients the ability to develop enterprise-grade applications with a high level of security.

    The product stands out from its competitors as it offers:

    • Serious applications
    • Serious productivity
    • Serious scalability

    It ensures its clients that the applications built using this platform are as scalable as hand-coded ones while increasing workspace productivity and evolving applications’ capabilities.

    OutSystems Features

    OutSystems has various features through which users can develop and deploy highly efficient applications and other products. Some of the features include:

    • Monitoring: The tool has a feature that allows real-time monitoring of the usage of applications and their performance. All insights are reported to companies via the intuitive interface.

    • APIs: OutSystems is completely scalable through application programming interfaces.

    • Security: The product offers its users a high level of enterprise security for their applications as well as for their data.

    • Mobile: Every application created on OutSystems can be deployed for mobile. The product also provides the option to monitor the performance of applications to detect any issues.

    • DevOps automation: The product facilitates and shortens the development time of applications through various automation which help users create apps without the help of developers, as well as providing developers with additional resources.

    • Agile development: Every company that seeks to perform agile development can benefit from the native support this tool provides.

    • Debugging engine: OutSystems has an integrated debugging engine that can be utilized in the development and deployment processes, shortening the time it takes for developers and businesses to look for issues.

    • Multilingual support feature: Customers can benefit from support in multiple languages, ensuring their questions are answered understandably.

    OutSystems Benefits

    The solution offers a wide array of benefits to companies that utilize it in their application development. Some of these benefits include:

    • Visual development at high speed provides increases productivity for both businesses and users.

    • The option to integrate applications to a large number of systems without additional complications.

    • The product adds automation to all levels of development, including front end, back end, and integration, facilitating the delivery of complex applications.

    • Artificial intelligence (AI) validation ensures the high quality of applications.

    • The tool offers connectivity with more than 400 systems and existing technologies, allowing companies to save money they would otherwise have to invest in new software.

    • The multi-platform solution decreases costs for organizations by removing the need for third-party software.

    • It offers whole-team cross-functional collaboration, which can increase the technological knowledge in a company and raise the overall business expertise.

    Reviews from Real Users

    Harikrishnan R., a technical lead at Netlink Software Group America Inc, likes OutSystems because the tool helps with validation, offers good features, and is reliable.

    An owner at a consultancy thinks OutSystems is versatile with great scalability and great technical support.

    Trusted by more than half of the Fortune 100, QuickBase is a low-code platform for building, customizing, and integrating custom business applications. With more than 6,000 customers and 500,000 active users, QuickBase is the technology of choice for organizations that want to empower business users to solve their own challenges while maintaining the governance and security of an enterprise-quality app development system.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
    Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Computer Software Company30%
    Energy/Utilities Company10%
    Government10%
    Program Development Consultancy5%
    VISITORS READING REVIEWS
    Educational Organization26%
    Computer Software Company13%
    Manufacturing Company6%
    Financial Services Firm6%
    REVIEWERS
    Construction Company18%
    Financial Services Firm16%
    Manufacturing Company8%
    Logistics Company8%
    VISITORS READING REVIEWS
    Educational Organization69%
    Computer Software Company4%
    Insurance Company3%
    Manufacturing Company3%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business34%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise35%
    Large Enterprise43%
    REVIEWERS
    Small Business51%
    Midsize Enterprise19%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise71%
    Large Enterprise22%
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise30%
    Large Enterprise56%
    Buyer's Guide
    Rapid Application Development Software
    April 2024
    Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software. Updated: April 2024.
    769,599 professionals have used our research since 2012.