We performed a comparison between OpenText Real User Monitoring and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The reporting feature is good for us."
"The technical support is good at resolving issues."
"Real User Monitor has improved our productivity."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most valuable feature is application performance monitoring."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"Very easy to implement."
"The most valuable features for us are the monitoring, the health explorer, and the console."
"We are able to do problem determination on runaway processes."
"It can send messages to our ticketing system."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"The tool helps to monitor Windows servers. It offers alerts from a central location."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"They have great integration with the active directory."
"I like the historical reporting of observer metrics."
"We would like to see support for non-Windows environments."
"This technology is considered to be older."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Some issues with login errors."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"I would like to see better support for monitoring Unix-based systems."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
"The interface is a little bit cumbersome and certain actions could be simplified."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"Stability and some performance issues exist and they need improvement."
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OpenText Real User Monitoring is ranked 46th in Application Performance Monitoring (APM) and Observability with 8 reviews while SCOM is ranked 3rd in Event Monitoring with 78 reviews. OpenText Real User Monitoring is rated 6.2, while SCOM is rated 7.8. The top reviewer of OpenText Real User Monitoring writes "The reports and metrics we collect help us to improve our services". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". OpenText Real User Monitoring is most compared with AppDynamics, Dynatrace, Honeycomb.io and VMware Aria Operations for Applications, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and AppDynamics.
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